Review from James T (Son of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience

Following the death of my dad earlier this year, mum was taken into hospital where she remained for 6 months. She was still not safe to go home so I had to look for a nice care home where she would be comfortable and happy. This was a big step. All of the staff have been really kind and supportive.

Mum suffers from anxiety and they have all been so supportive. It is a lovely environment.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.

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Review from Kathryn C (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience

Mum moved to Lavender Hills Care Home in February 2024.
In Lavender Hills we have found a home for Mum that feels as close as possible to her own home, the staff not only care for Mum to an exceptionally high standard they are friends with Mum, with Mum's room the go-to place for a chat. As a family

we are also made to feel so welcome, it is just like visiting Mum in her own home. We have the comfort of knowing Mum is safe, comfortable and cared for in her "home". We would recommend Lavender Hills to anyone seeking the very best in care for their loved ones.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.

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Review from Rachel H (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience

Lavender Hills is a truly magical place. Mum spent her last year here and as she would say she was 'at home with friends'. The staff are dedicated, caring, friendly and compassionate. Nothing was too much trouble. The food is amazing. Mum went on a number of day trips her two favourites were to the

local museum and the garden centre for cheese and wine tasting. The rooms are immaculate and the facilities are second to none. She loved celebrating her 90th birthday and singing along to the ABBA tribute band! When Mum became very poorly we spent all of our time with her. As a family we were looked after too. It helped enormously. If you want a home-from-home with genuine care this is the place to go.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.

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Review from Simon B (Son of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience

We were at Lavender Hills for a temporary respite/short-term stay for my dad. From the get-go, the office staff couldn't have made the initial visit and check-in procedure any easier, and, once my dad was there, the care staff were excellent, and very welcoming, making the whole experience very positive.

And yes, maybe their prices are not exactly cheap, but you can see why. The facilities, the quality of the rooms, amount of staff, and the upkeep of the building and grounds make it worth it. A big thanks to all at Lavender Hills.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They have been passed along to the staff.

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Review from Michelle A (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience

We used Lavender Hills for respite for my Dad, it was definitely the right choice we made for him. He couldn't have been in better hands. He joined in with all activities and went on the days out it was definitely home from home and wasn't cooped up in a room all day. Even just the time spent talking

to him was great.
We would definitely use Lavender Hills again as he was thoroughly well cared for and all the staff are extremely helpful.
Most of all my mum actually relaxed for once and didn't worry.
His room was lovely and there was a nice card waiting for him on arrival which was lovely. The food was excellent and of a high standard. We would definitely use it again.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. We will pass them along to the staff.

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Review from Alastair F (Son of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience

Mum came to Lavender Hills Care Home in February 2023. The last 15 months of her life were completely transformed from a very limited life at home to having her social life completely transformed. The staff are without exception extraordinarily dedicated and kind. They enabled my mum to attend her grandson's

wedding by bringing her 40 miles to the wedding venue. My mum looked lovely and was happy. That evening having achieved her goal she died peacefully with staff present. Though this was a shock we realise that very few people get the chance to die happy having had one of their best-ever days.
This would not have been possible without Lavender Hills. Words cannot describe what all of Mum's family and friends feel about you. God bless you all.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.

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Review from A A (Daughter of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience

My dad has been really well cared for at Lavender Hills. He loves the food. He says the staff are great at giving him his medication on schedule. He has been on several trips out with other residents. The staff are kind and gentle with him and the manager is always very responsive. I am very impressed

with the whole set up.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. We will pass them along to the staff.

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Review from A S (Son of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience

Having had to make a difficult decision to place my mother into a care home I could not have wished for better than Lavender Hills. The care home staff have been excellent throughout, ensuring my mother settled and taking care of her family's concerns with real empathy. My mother has now been in the

care home for approx 8 weeks and has settled really well and made many new friends, she goes on many trips and enjoys the interaction with others. Thank you to all the staff at Lavender Hills you have been superb.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. We will pass them on to the staff.

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Review from Jeanette A (Niece of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience

Perfect! My aunt is loving her new life and the Lavender Hills family. She is involved in activities, going out on more excursions and enjoying herself more than she has in years since moving into Lavender. The one-to-one care and getting to know what each resident likes doing, eating, reading, watching,

etc. is exceptional and they tailor their care to each individual. The choice in the lunch and evening meal menus is outstanding, and is a credit to the chef and the kitchen staff. Nothing is too much trouble for the friendly staff and management, all who are fabulous at their job. Cleanliness of this beautiful home is faultless and I would not hesitate to recommend it. Thank you.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.

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Review from Joanne D (Friend of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience

I'm deeply grateful for the exceptional care Lavender Hill provided my friend during her stay. She was anxious about moving into residential care, especially with Covid restrictions limiting visits. However, from day one, the staff went above and beyond to make her feel at home. They took the time to

understand her needs and crafted a personalized care plan that addressed all her health issues. Despite her complexities, they made sure she felt safe, loved, and supported. It wasn't just about the medical stuff – the staff formed genuine connections with her, making her feel like part of a big family. The kitchen staff deserves special mention for their kindness in accommodating her dietary needs, often sitting down with her to plan meals. Seeing her settle in and actually enjoy being there was such a relief. I can't thank the team at Lavender Hill enough for the peace of mind they gave me. Their compassion and care made all the difference, and I'll be forever grateful.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your feedback It will be passed along to the staff.

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Review from A E (Son of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience

Mum came for a short respite visit. We were so impressed with how much effort everyone went to in helping her settle in. They understood completely what a big deal it was for her to take this step, and nothing was too much trouble. The staff were so friendly and professional, and though Mum had only

been there a short time, everyone we met knew her name and had made an effort to get to know her. The setting is beautiful, everywhere is clean, and the food is lovely; honestly, we couldn't have asked for more and are so very grateful to everyone. We hope it is not long before Mum is able to make another visit there.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your feedback; it will be passed along to the staff.

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Review from Elaine H (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience

Staff are all very willing to get to know the residents. I have been impressed with the level of care and personal attention my mum has received. They have endless patience and really understand how to make her feel relaxed and comfortable. This is not easy as my mum can be challenging at times.
There

are too many excellent staff to single out. One particular lady is lovely and takes time to understand how she can best help my mum.
Also, your manager encourages feedback and strives to provide a high level of service. This is evident in the everyday running of the home. I find her really easy to talk to and feel she genuinely cares about her work and the people.
The chef is very obliging and regularly ensures Mum has the meals she prefers - in particular, she loves the soups.
I feel my mum is receiving the best level of care possible, and I would not hesitate to recommend Lavender Hills.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.

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Review from Simon H (Son of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience

January 24 - my mother was fortunate enough to stay at Lavender Hills for a week's respite care, and I would not have any hesitation in recommending Lavender Hills to others. Set in idyllic surroundings and currently going through a refurbishment and repaint, the staff and facilities are excellent,

with the food being exceptional.
With the opportunity to mix with other residents as well as having the safety and security of her own room, she quickly managed to interact with other residents and was able to find quiet areas when required.
The openness and flexibility were also a positive feature, with friends able to visit at any time.
The staff were always attentive and smiling throughout, which in itself is a challenge in the circumstances.
A very successful week.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed along to the staff.

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Review from C E (Son of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

My mum who is in her early 90’s and used to living at home with her independence has had a couple of short respite stays at Lavender Hills over the last 12 months.
On all occasions the staff have been lovely and tended to her needs but have also gone out of their way to chat to my mum and make her

feel at home.
The meals have been great and the kitchen staff have gone out of their way to ensure she had familiar items which might not have been on the menu.
The rooms are clean and tidy just like the rest of the building.
Looking outside the views of the valley are stunning.
I would recommend Lavender Hills, it’s one of the nice ones.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your kind words. They will be passed on to the staff.

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Review from S N (Niece of Resident) published on 29 December 2023
Submitted via Website • Report

Overall Experience

Excellent manager, deals with all queries promptly and efficiently. The manager gives you a call back re anything you need to know. Staff all friendly. The residents seem well cared for and always look clean and tidy. The rooms are very clean and nicely furnished. The food is all done on site with a

varied menu, which is good quality.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your lovely review. You comments have been passed on to the team.

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Review from John N (Son of Resident) published on 27 December 2023
Submitted via Website • Report

Overall Experience

My mother was admitted to the care home in 2016 and spent her last seven years there. During that time I developed a close relationship with all the managers and staff who took care of her. I was always kept fully advised of my mother’s health issues and the treatment she was receiving. I found that

Lavender Hills operated to the highest standards of professionalism and provided excellent care and support at all times. There is also a clear commitment to improving its facilities on a continuous basis. This included enabling families to meet residents during the COVID pandemic. I always felt that Lavender Hills is a care home rather than a care centre. All the residents are treated as individuals with genuine affection and kindness. The care my mother received at the end of her life from all the staff very much reflected this. I would therefore have no hesitation in recommending Lavender Hills to any family considering residential care for their loved ones.

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Review from T R (Son of Resident) published on 27 December 2023
Submitted via Website • Report

Overall Experience

My mum’s been a resident at Lavender Hills for nearly two years now. I’ve always found the staff and management to be very helpful, friendly and supportive. They keep me up to date on my mum’s health in between visits and I have full confidence in the care and attention they provide.

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Review from D W (Wife of Resident) published on 27 December 2023
Submitted via Website • Report

Overall Experience

My husband has been a resident at Lavender Hills for eleven months. He went in when he was quite fragile, he now is stronger and fitter. The staff have been excellent and caring to me and my husband. I feel like I am part of a family, always get a lovely greeting from the staff and other residents.

The staff have kept me fully informed of any little problems, and dealt with them accordingly. I can't tell you how grateful I am for the kindness and care they give my husband. Many thanks for everything.

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Review from Pauline B (Partner of Resident) published on 27 December 2023
Submitted via Website • Report

Overall Experience

My partner was a resident at Lavender Hills Care Home for about five months before he passed away, sadly, in March 2023.
However the care given by all the staff at the home was very good and I was made to feel welcome when I visited. The food was well cooked and quite imaginative as well as cakes being

specially cooked for birthdays.
Activities were also a feature and one particular occasion was a special meal prepared for Valentine's Day. Apart from a lovely meal the room was beautifully decorated for the occasion.
I would highly recommend the care home.

Reply from Kala Morton, Registered Manager at Lavender Hills Care Home

Thank you for your lovely review, your comments have been passed on to the team.

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Review from Jacqueline J (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience

My mum was a resident at Lavender Hills for 10 months. All the staff went the extra mile to ensure that mum received the best possible personalised care and made the whole family feel welcome and included, such as involvement in trips out and care planning. I'm very grateful for their support and excellent

care.

Reply from Stacey Astin, Registered Manager at Lavender Hills Care Home

Thank you for your lovely review. We loved having your mum with us, thank you for letting us care for her.

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