Lavender Hills Care Home

Stubbins Vale Road, Stubbins Vale, Ramsbottom, Bury BL0 0NP
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9.9 99 Reviews
  • Lavender Hills Care Home, Bury
Lavender Hills is surrounded by breathtaking panoramic views in a luxury setting with each bedroom having a shower ensuite, providing the highest in residential care. The home is situated a short five minute journey from the M66 motorway junction providing ideal access to Bury, Bolton, Manchester, Blackburn and the Lancashire and Greater Manchester areas.

The home is set within 12.5 acres of landscaped and mature gardens which is home to a 50ft waterfall and a sweeping driveway. Beautiful views are presented of the Rossendale Valley where the Victorian architectural building sits. The home provides luxury hotel accommodation standards with high levels of care with specialist equipment for high dependency requirements;

•        Residential care – Independent living with the extra reassurance of a carer at all times in a five star luxurious setting.

•        Respite care – from overnight stays to months at a time, the home is perfectly equipped to welcome you during temporary stays whilst you receive uncompromised levels of care and hospitality.

•        Convalescence care – whether recuperating from surgery or ailments they have the input necessary to aid your recovery and also work alongside occupational therapists to do so as part of a bespoke care plan.

•        Day Care – enjoy lunch, dinner and socialising within the Lavender community on a day care package that can be suited specifically for you.

The natural settings and surroundings of the home continue internally from the moment you walk through the front door; oak wall panelling, large bay windows and generous amounts of natural day light come together to instil the natural and calm ambience of the countryside within the home. The lovingly restored lounges overlook the rolling countryside and local woodland views.

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Care Provided by Lavender Hills Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Kala Morton (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lavender Hills Care Home Reviews (99)

Total of 99, showing 41-60
9.9

Lavender Hills Care Home has a Review Score of 9.9 (9.870) out of 10, based on 39 reviews in the last 2 years. Over all time Lavender Hills Care Home has 99 reviews.

Overall Experience

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Review from R H (Son of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was here for nine months and we were always impressed with the standard of care. On her return here from hospital and end-of-life care we were given a companion and help. Many thanks

Reply from Stacey Astin, Registered Manager at Lavender Hills Care Home

Thank you for your review, your mum was a pleasure to care for.


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Review from N W (Son of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Lavender Hills in August 2021 having had a serious stroke which made it impossible to have any movement on her left side. She was extremely well cared for from the beginning with many of the staff going out of their way to meet her fairly complex needs. We could not have asked for better
care, especially during her final days.

Reply from Stacey Astin, Registered Manager at Lavender Hills Care Home

Thank you for leaving a review, your mum was a pleasure to care for and is missed by us all.


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Review from Lynda C (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, after being at Lavender Hills since June 2022 my mother passed away on the 15th of January. We, as a family, would highly recommend anyone who is in the unfortunate situation of having to find a stable, caring home for their loved ones to look at Lavender Hills. Every single member of
staff from the manager down to the cleaners are exceptionally caring and compassionate. Nothing has been too much trouble and mum couldn't have been looked after better in her final hours. Thank you team Lavender Hills, from the bottom of my heart.

Reply from Stacey Astin, Registered Manager at Lavender Hills Care Home

Thank you for your kind words and thank you for choosing Lavender Hills to care for your mum, she was a lovely lady.


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Review from Julie H (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to express how much we enjoyed the Mother’s Day afternoon tea the staff prepared for residents and family. It was a lovely experience to share with mum sat all together at beautifully laid tables and be served an excellent afternoon tea which would have done any restaurant proud! The
staff went above and beyond to serve everyone and make it a very special occasion-well done Lavender Hills!

Reply from Stacey Astin, Registered Manager at Lavender Hills Care Home

Thank you for your review your comments have been passed on to the team.


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Review from J M (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mother has now been at Lavender Hills for over two years and we have seen continuing changes and improvements to the facilities within the building itself and its handling of Lockdown during Covid. She has been looked after very well throughout and our few concerns dealt with promptly.
She now
feels it is her home and is happy there, especially when there are visiting singers and other entertainers, enjoying every minute. The staff all know her, enjoy her smile, and are willing to help her in whatever way they can.
She has recently been taken swimming and enjoyed that immensely, as the video/photo's showed, although we were more than a bit apprehensive before she went! The Activities Team do their best to involve the residents in activities that they will enjoy and tailor these to accommodate each resident dependant upon their various interests and how they interact.
The kitchen provides an excellent choice of menu, but will also make alternatives if required.
Well Done.

Reply from Stacey Astin, Registered Manager at Lavender Hills Care Home

Thank you for your lovely comments, we appreciate your feedback and we love your mum's smiles, she lights up the room.


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Review from Jo L (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As many families do, we tried to keep dad in his own home for as long as possible, with the support of Agency Staff, following his dementia diagnosis. Eventually, however, we had to accept that residential care was his next step.


I did months of research, speaking to several Homes in the Bury area

(where dad lived) as well as Hampshire, (where I live). - Lavender Hills kept coming out on top.


Dad moved into Lavender Hills in March 2022 and I can honestly say we’ve been blown away by how caring and friendly all of the staff have been towards Dad, his family and his friends. His room is spacious and bright with a fantastic view, but above all, clean. The food is healthy, varied and extremely appetising. Dad is kept busy and engaged. He absolutely loves his regular outings to the park, and swimming pool, as well as the pub lunches and evening entertainment.


Dad is now safe and cared for, but above all, he is still living a good life.


I cannot recommend Lavender Hills highly enough.


Reply from Stacey Astin, Registered Manager at Lavender Hills Care Home

Thank you for your review your dad is a pleasure to care for and we love that he gets us out exploring our grounds and the local woodland.


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Review from N E (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has called Lavender Hills home for just over a year. We made the very difficult decision to try their respite offer as she was distressed and agitated in her own home. It has been a year of working together and we have had some challenges along the way.
But I can honestly say the transformation
has been astonishing.
She is happy and content. The staff have been outstanding and the care and attention they provide is just brilliant!
We attended the home’s Mother’s Day afternoon tea at the weekend. I can honestly say we were so full of admiration for everyone involved. We had the perfect afternoon with our mum. A very special carer spent extra time and effort getting mum ready, she looked beautiful.
Lavender Hills is mums home now and that’s exactly how it feels.

Reply from Stacey Astin, Registered Manager at Lavender Hills Care Home

Thanks for your lovely review your Mum is a pleasure to care for.


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Review from Jacqueline W (Daughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say this place is amazing.. never did I think I’d find a care home for my dad that’s like home from home… they do lots of activities on a daily basis… the staff are immense, very approachable and the carers go above and beyond their duties. Highly recommend it and I never have to worry
about my dad especially at night time, I know he’s safe and cared for. On the plus side, the food is on another level, their own chef. Dad has gained weight with all the delicious meals.

Reply from Stacey Astin, Registered Manager at Lavender Hills Care Home

Thanks for your amazing review. We have passed your lovely comments on to the team and it is our absolute pleasure to care for your dad.


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Review from Jane R (Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the level of care which is being provided to our family member The staff are amazing and all excel at their jobs. The food, cleanliness, and attention to detail is outstanding. Everyone is smiling and happy to help. The residents are in amazing hands, there are always activities
taking place if required. I can’t recommend this home enough.

Reply from Stacey Astin, Home Manager at Lavender Hills Care Home

Thank you for your comments. We are so pleased you are happy with the level of care provided. Your positive feedback has been passed on to our dedicated team.


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Review from Lauren G (Daughter-in-law of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavender Hill. Where do I start? The staff are kind, caring, compassionate, and professional. Looking after my Father in Law during a very difficult time, we couldn’t have asked for more. These people became part of our extended family and we will never be able to thank them enough for caring for Dad
(and us) with such dignity and respect. I have already recommended Lavender Hill to others and would have no question in my mind as to where to go if/when we need help in the future.10/10 from us and I’d give more if I could. Thank you to you all.

Reply from Stacey Astin, Home Manager at Lavender Hills Care Home

Thank you very much for your kind words. Your positive feedback has been passed on to our dedicated staff!


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Review from I W (Son of Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent, caring service and first-class food.

Reply from Kathryn Barton, Marketing Assistant at Lavender Hills Care Home

Thank you for your comments. Your positive feedback has been passed on to the dedicated staff.


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Review from Tim S (Son of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are exactly that, caring. My father is demanding and not always easy to deal with but they do a great job. Management is good and informative, always trying new initiatives and keep family informed.

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Review from David H (Son of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, very caring and I feel comfortable that my mum is being well looked after 24/7. The entertainment for the residents is second to none and when my visits have coincided with entertainment I am always willing to join in.

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Review from Julie W (Wife of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Lavender Hills for two years now. He has a strange dementia which needs to be controlled with strong drugs. He does not forget the past, he forgets very recent events and gets very confused about time and days of the week. All the staff are very good with him, and very patient.
He is 64 on the 16th of June and we have a daughter who is getting married next February. The manager took him for a ride today to see the hotel our daughter is getting married in. She is also bringing him to the wedding, and she took him out in her car when lockdown lifted because he just wanted to see what had changed in the local area.

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Review from S F (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Lavender Hills for a few years now. I have always felt that the staff know Mum well and that she is part of a 'family' atmosphere. She has received excellent care, especially recently when the home was closed to visitors at the height of the pandemic. Coming back in to see
Mum after restrictions have been lifted slightly, I have been made to feel very welcome but also know that strict procedures are in place to keep everyone (residents, staff and visitors) safe. My mum is treated with dignity and respect and I would recommend Lavender Hills as an excellent home.

Reply from Mill Car, Marketing at Lavender Hills Care Home

Hi S F,


Thank you for your lovely review, we pride ourselves on our family atmosphere. It is so lovely to have your mum as part of our Lavender Hills family.


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Review from Beverley G (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After eventually testing negative to Covid19, Mum was discharged from hospital to Lavender Hills in Ramsbottom. From the word "go", Mum has been well looked after by the staff. Nothing is too much trouble. I have been informed of everything that involves Mum - from the first Covid injection, an eyesight
test in the home, to having her hair done. The surrounding views from the home are lovely. Even the drive up to the home from the road has attractions - the bird table for one has many different kinds of birds to-ing and fro-ing from it. Finally, the safe visiting in the specially made lodge there was an absolute gem of an idea! After not seeing Mum for many weeks, being able to see her and talk to her in comfort, without having to wear a mask or shout was absolutely wonderful. Well done Lavender Hills!

Reply from Mill Car, Marketing at Lavender Hills Care Home

Hi Beverley,


Thank you for your lovely review, we are incredibly lucky to have had our Covid safe visitation lodge that has brought much joy over the past year, it is a pleasure to have your mum as part of our Lavender Hills family.


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Review from Sue W (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff know Dad when I call and can update me. They are kind and caring to him. They treat him with dignity and respect. He has a good routine to his day. Despite the lockdown I can see and speak with him regularly. Dad says the food is 'champion' which is a good sign and reassures me. The staff
take time to talk with Dad. It’s a great place.

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Review from Tracey H (Daughter of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities at Lavender Hills are excellent. The activities organisers are extremely conscientious and try to be very inclusive with all the residents. The staff are very caring and mindful of each resident's individual needs. Any time an issue was raised, it was dealt with quickly and effectively.
The food has improved tremendously over recent months. The rooms are of a good standard and cleanliness is very satisfactory.

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Review from Joanne H (Granddaughter of Resident) published on 18 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Jersey so am not able to visit very often but I can honestly say since the lockdown, I have seen more of my gran on Facebook than in the last 10 years or so. Your videos and photos are so uplifting and often make me smile for the day. Thank you to all the staff for making this possible.

Reply from Cherelle McClafferty, Marketing & PR Executive at Lavender Hills Care Home

Hi Joanne, thank you so much for your wonderful review, we are so happy that you are able to see your gran on our Facebook page and keep up to date with everything she is doing here at Lavender Hills.


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Review from Elaine F (Friend of Resident) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend arrived at Lavender Hills in December and was welcomed into the family. He settled very quickly with the help and support of all the caring team. There have been so many fantastic activities for him to be involved with which have been stimulating and engaging. I know he is enjoying himself
because his big smile is back on his face. He has had the opportunity to admire the spectacular views from his own private room and whilst out on a short walk with the carers. It has been great that I have been able to visit him in the Evelina Park Lodge during lockdown knowing everybody was safe. It is with great appreciation that events are posted on Facebook which enables me to feel close to my friend and have an insight into his daily living. I know my friend is happy, safe and cared for at Lavender Hills. Thank you all so very much!

Reply from Cherelle McClafferty, Marketing & PR Executive at Lavender Hills Care Home

Hi Elaine,
Thank you so much for your wonderful comment! We love that he has been able to settle in so easily and make himself at home here as part of our Lavender Hills family. It's also lovely to hear that you are both able to stay connected in our visiting lodge over the pandemic. We look forward one day being able to open our home again for friends and families to take part in our events.


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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Lavender Hills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Lavender Hills Care Home is calculated as follows: ( (405 Excellents x 5) + (56 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 463 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lavender Hills Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Kala

Kala Morton

Job Title: Home Manager

Joined: 2015

Kala loves travelling to different places and wants to see as many places as she can, her favourite place to date is Marrakesh.


She has done some daring activities including snorkelling with Whale sharks in Mexico and riding a camel in the Sahara Desert.


Big on buckets lists the three main things Kala has always wanted to do is a skydive even though she is terrified of heights, go cage diving with great white sharks and learn how to play poker.


In her spare time, Kala loves Yoga and watching films, and reading Joe Navarro books.


A big food lover despite not being the best cook but luckily her husband is a very good cook.