Review from Catherine M (Daughter of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience

My Mum has been a resident of Lavender Hills for well over a year and I can honestly say that my family and I cannot speak highly enough of the care she has received in this time. The home is beautifully situated and is well maintained and cheerful. The staff are amazing and I cannot thank them enough

for the way in which my Mum has been looked after. They are always very caring, reassuring and sensitive to Mum’s needs and have undertaken a whole host of activities to keep the residents entertained. I’m always amazed by how much time and effort goes into the activities provided by staff, which I often see on their Facebook page. Given the unprecedented times we have been living in with Covid-19, we have been able to reassure ourselves of Mum’s well-being either through regular video calls with her or more recently by visiting the Evelina Lodge. I would highly recommend Lavender Hills to anyone who is looking to place their relative in a caring and supportive environment. Thank you, Lavender Hills.

Reply from Cherelle McClafferty, Marketing & PR Executive at Lavender Hills Care Home

Thank you so much for such kind, incredible words, Catherine! The team here at Lavender Hills really appreciate your support and I believe I speak for everyone here when I say we love having your mum as part of our Lavender family.

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Review from D P (Sister-in-law of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience

Homely, comfortable and caring home. Lots of laughter noted when visiting, plenty of entertainment and activities for residents. Everyone seems happy and contented. Location with absolutely stunning views, first-class. New visitors lodge an added bonus in these difficult times, enabling families to

visit after months of lockdown. Brilliant!
Feel very confident that our relative is being well cared for. Unfortunately, she was very unwell earlier in the year and sadly, not as ambulant or involved with care home life as she was. Which is really sad with all that is provided with enthusiasm from ALL members of staff.

Reply from Cherelle McClafferty, Marketing & PR Executive at Lavender Hills Care Home

Thank you so much for your glowing review of Lavender Hills and for supporting our home. It's very nice to hear that you are happy with the care we are providing for your loved one.

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Review from Tim C (Son of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience

Mum has been in the care of Lavender Hills for over 5 years. During that time, I have been pleased with all aspects of her care. The home is always clean and tidy, and the standard of food is good. The staff are clearly dedicated and caring, and the new manager has already had a positive impact.
I'm

fully aware of the difficulties with visits but have been accommodated with window visits and garden visits during the warmer months. Yesterday, I was able to experience the new lodge - an excellent facility that allows a quality visit in these difficult times.

Reply from Cherelle McClafferty, Marketing & PR Executive at Lavender Hills Care Home

Hi Tim,
Thank you so much for this review, we're really happy to hear that you are pleased with the quality of care that Lavender Hills is providing for your mum during her stay with us.

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Review from Pam N (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience

The staff really go out of their way to assist. Both my mum and dad are at Lavender Hills. It is in a beautiful setting, with lovely views, and the rooms are spacious. I feel mum and dad are looked after really well. Recently a new chef has started, and the one previously was a slightly disappointing

feature - the quality of the food has now improved massively - the food is great.

Reply from Cherelle McClafferty, Marketing & PR Executive at Lavender Hills Care Home

Thank you so much for these really kind words, we're very happy to have your parents with us and are happy to hear you think this way about our home. We are definitely lucky with the location! We're all really happy with the new chef, he's made such an improvement to our menu - it's always exciting coming into the kitchen to see what amazing food he's cooking up.

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Review from Sue T (Daughter of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience

I would like to thank the care workers at Lavender Hills Care Home for all their hard work over the last few weeks. I am very pleased with the way you have cared for my Dad at such a difficult time. We as a family would like to say thank you.

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Review from Dorothy M (Respite Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

My stay for 3 weeks was a wonderful experience. The staff were 1st class always helpful. The food was very good. All homemade. Very clean (what more can one say). Fully recommend.

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Review from Gillian H (Daughter of Resident) published on 20 September 2019
Submitted via Website • Report

Overall Experience

My father sadly passed away on the 1st September following a heart attack, having lived permanently at Lavender Hills from December 2018. I cannot speak highly enough of the staff and of the home. He was always immaculately turned out, his room was always clean and tidy with his bed always made and

his towels changed daily. He was encouraged to maintain his independence in as many areas as possible but was always given help to do the things he could no longer manage for himself. I visited regularly most weeks and he recounted tales of what he'd been doing, from Zumba class to arts and crafts, musical events to flower arranging. There is always something going on at Lavender Hills and whilst residents are encouraged to join in and take part, their privacy is respected if they prefer to remain in their own room. Dad enjoyed his privacy and had made his room a proper little 'home from home' with lots of paintings, pictures and photographs of family. This is a wonderful place!

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Review from Debbie L (Daughter-in-law of Resident) published on 21 August 2019
Submitted via Website • Report

Overall Experience

We chose Lavender Hills for my mother-in-law as it seemed home from home as soon as you walked in and was set in a beautiful, peaceful location with plenty of space in a grand old building. Although my mother-in-law was very unwell when she moved in, being discharged from hospital to their care, the

staff were wonderful, taking every care of her, and for us as family it was a lovely, reassuring place to go to visit, taking a great load off our mind with families being made very welcome. I remember after one visit sitting outside on the terrace in the sunshine listening to a chiffchaff singing its heart out with the surrounding woodlands rustling their leaves, looking out across the grounds towards the view of the Rossendale valley and must have spent an hour just sat there (ma-in-law was sleeping). It's the kind of place I'll be looking for when my time comes. Thanks everyone.

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Review from Celia D (Resident) published on 13 June 2019
Submitted via Website • Report

Overall Experience

I live at lavender Hills the thing I love most about this home is the activities because there is something always on and it stops me from getting bored and keeps my mind occupied.

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Review from Dorathy M (Resident) published on 13 June 2019
Submitted via Website • Report

Overall Experience

I find Lavender Hills very helpful everyone takes care with what they are doing, the food is good all the staff in all departments are aware of my needs the home is well cared for and I would highly recommend it.

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Review from Stewart B (Son of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience

From the pressure of mum having to leave her home to her being a resident at Lavender Hills the process has been reasonably pleasant for mum and the family.

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Review from Dyllis M (Resident) published on 30 May 2019
Submitted via Website • Report

Overall Experience

The atmosphere in Lavender Hills is good! lots of chat with residents.
The activities are handy and I attend ones I can.
The food is great and the carers are very thoughtful and sometimes think for me, which is handy!
The residents are very friendly and I have a good group of friends here.

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Review from Doris S (Resident) published on 30 May 2019
Submitted via Website • Report

Overall Experience

This home is the next best thing from home. Everybody is kind the care is very good as well as the daily activities which I always take part in.
I picked this home because I used to visit my old mate here and I noticed the good care.

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Review from Morven (Daughter of Resident) published on 30 May 2019
Submitted via Website • Report

Overall Experience

Deciding the time has come when you can no longer cope with a loved parent at home is tough. I cried in several establishments but not when we visited Lavender Hills. Staff were a delight when we asked to be shown around at tea time, what must they have thought ?? We went on to choose Lavender Hills

for dad because it seemed very people orientated, staff are approachable, the building is designed in a series of sitting and dining areas and didn’t take feel ‘corporate ‘ our feelings of guilt and emotional turmoil were appreciated and allayed. Although he can be stubborn and doesn’t always participate there are many things going on dad could take part in. The manager is incredibly sensitive and supportive and we feel comfortable with our decision. The residents feel ‘love’. But perhaps not on the day, the activities coordinator arranged the local pipe and drum band to play for dad ? X

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Review from John E T (Brother of Resident) published on 30 May 2019
Submitted via Website • Report

Overall Experience

Apart from the warmth generated by the decor as soon as you enter which is very rare to find in other homes in the area! This is soon reinforced by the naturally friendly yet professional manner shown by each member of the staff and management which all in all generates the happy atmosphere throughout

the home, everyone looks and feels like they are having fun without losing sight of the high standard of care and professionalism for all the residents!
It really is a great place great decor, good furnishings but fantastic carers including those not seen too often, the back room boy (s)!

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Review from David B (Resident) published on 29 May 2019
Submitted via Website • Report

Overall Experience

I have been here a couple of weeks now is it very spacious and handy for me for my regular hospital visits as I attend a lot of appointments. it was actually the hospital that recommended this home to me, the food is ok and the staff are lovely very accommodating and very helpful, just what you need!

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Review from A (Daughter of Resident) published on 28 May 2019
Submitted via Website • Report

Overall Experience

My Mother moved to Lavender Hills in December 2018. From our first contact with the home to the present day, we have found the staff team to be wonderful. They are professional, caring, welcoming and treat everyone with dignity and respect. Nothing is too much trouble. Mother has all her personal items

around her. We were assisted in putting up pictures, her own bed, her television, by staff members, who even painted her room with her choice of colour.
The activities offered are outstanding, the effort and care by staff is second to none. Mother and the family found the transition from moving from her home to her new home at Lavender Hills was made much easier by the support and dedication of the staff team.

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Review from Kay N (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience

My family member has only lived here for a short time. My family member settled in almost immediately. The home is clean. The staff never seem to sit still. I have scored all relevant options as good as there is always room for improvement, in all walks of life.

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Review from Vicci W (Daughter of Resident) published on 10 May 2019
Submitted via Website • Report

Overall Experience

My parents were warmly welcomed by all the staff at Lavender Hills. It is a wonderful care home, with a dedicated and sympathetic team. There are plenty of imaginative events for residents, which is so vital.
Lavender Hills has become like family. I can’t recommend it highly enough. Although my Dad’s

needs must now be met elsewhere, I am thrilled by how stimulated and contented my relative has become, thanks to this wonderful place.

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Review from Margaret M (Daughter of Resident) published on 25 March 2019
Submitted via Website • Report

Overall Experience

My mother was a resident at Lavender Hills for four years. In that time we have been impressed by the consistently high quality of care. The building itself is extremely well maintained and standards of cleanliness and hygiene are very high.
It would be hard to find a group of people more committed

to doing their very best for the people in their care. Staff take time to get to know residents as individuals, going so much further than simply providing care. We too have always felt a part of the Lavender Hills community. Any concerns have been dealt with quickly, efficiently and with understanding.
We saw the affection and personal involvement of so many members of staff during the final stage of my mother's life. They looked after her in a sensitive and dignified manner, and leaving us finally with the sense that they too had lost someone they cared about and would miss.
We are very grateful to them for making the last four years of my mother's life so very happy and comfortable.

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