Alma Court Dementia Care Home - Avery Healthcare

2 Heath Way, Heath Hayes, Cannock WS11 7AD
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9.6 85 Reviews
  • Alma Court Dementia Care Home - Avery Healthcare, Cannock
Alma Court is a dementia care home in Heath Hayes, Cannock. The home also offers short-term respite care.

A compassionate and kind team provide high quality care and support, enabling people to live fulfilling and happy lives in a place where they feel safe and respected.

The care home happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories side by side.

Alma Court's focus is placed on good quality nutritious food, which is cooked from fresh by a dedicated team, who enjoy catering for birthdays and special events.

A wide variety of activities from exercise classes, pet therapy, to craft classes and visiting the local countryside keeps residents involved and active.

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Care Provided by Alma Court Dementia Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rachel Hammond (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Alma Court Dementia Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
  • (these prices are only a guideline, please contact Alma Court Dementia Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Alma Court Dementia Care Home - Avery Healthcare Reviews (85)

Total of 85, showing 1-20
9.6

Alma Court Dementia Care Home - Avery Healthcare has a Review Score of 9.6 (9.584) out of 10, based on 11 reviews in the last 2 years. Over all time Alma Court Dementia Care Home - Avery Healthcare has 85 reviews.

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Review from J P (Daughter of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I feel that Mum is well cared for and her needs are met.
The home has managed her challenging behaviour well, where other care homes couldn't.
We understand that Mum gets involved with some activities, however, it would be nice to hear about this at the time and not when we go and visit.
Maybe
a newsletter would be a good idea to keep relatives informed of relevant news relating to their loved one.

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Review from Lynn W (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Alma Court for just over a year and I felt I had to write and say how fantastic you all are.
From the moment you walk through the entrance you are greeted with a warm welcome and a smile by everyone.
All the staff are very friendly and nothing is too much trouble. All the staff
are very easy to talk to and will answer any questions I might have about Mum in a sensitive and professional manner.
There are lots of activities from wonderful singers to sitting in the garden having an ice cream on a sunny day.
Alma Court is a 'home' in every sense.
Residents are treated with love, care and respect, everything you would wish for for your loved one.
I cannot speak highly enough about Alma Court and would highly recommend it.

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Review from Catherine C (Sister of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Alma for over a year now and our family continue to be grateful to the amazing team at Alma who support and care for him. I took my brother to the national football stadium to watch Brazil v England as he was invited. The team at Alma went above and beyond to support the trip,
one of the staff even came to support him for the day. l will be eternally grateful to them for all they did to make this day happen. This dream day could never have happened without their support and care for my brother.

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Review from M E (Sister of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident since July 23. Up till now the management and staff have been excellent in help, information and care. Their manners and politeness have been extremely helpful to us and my sister. Helping all of us to cope with the situation. Therefore all I can say is a very big thank
you to the care staff and nurses.

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Review from A M (Mother of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff very caring, and the home has a good atmosphere. I have no complaints about the care my son receives. Nothing seems to be any trouble for them. I would recommend this care home.

Reply from Simon Dixey, Manager at Alma Court Dementia Care Home - Avery Healthcare

Thank you so much for your wonderful review. I am so pleased to read such fantastic feedback about our team and I will pass this on to all of them. Thanks again.


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Review from Ian B (Partner of Resident) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and facilities here are absolutely superb. Endless patience, nothing is too much trouble. Unfailingly polite to both residents and visitors. Friendly and helpful. The residents are well cared for by people who are obviously well-trained and caring in their attitude. It is very reassuring to
know that your loved one is safe in the hands of such professionals.

Reply from Simon Dixey, Manager at Alma Court Dementia Care Home - Avery Healthcare

Thank you so very much for your review. It makes me really proud to read this about our fantastic staff team. I will be sure to pass on your kind words to the team. Thanks again.


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Review from Simon M (Son-in-law of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had the privilege of visiting my relative at Alma Court and I must say, it left an extraordinary impression on me. This care home is a true gem that embodies compassion and comfort in every aspect.
From the moment I stepped through the doors, I was greeted with a warm and inviting atmosphere.
The staff members were not only professional but also genuinely caring and attentive. They went above and beyond to ensure that each resident is treated with the utmost dignity and respect.

Reply from Simon Dixey, Manager at Alma Court Dementia Care Home - Avery Healthcare

Thank you so much for taking the time to post your wonderful review. I'm so pleased that the home has made such an impression and will certainly pass on your kind words to the team. We really do appreciate your comments. Take care.


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Review from James M (Son of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited several care homes in the area and decided that Alma Court was the perfect place for our dad. The bedrooms are clean, the home feels like exactly that, a home, as a result of the people who work there. There is always something going on, a panto or exercise class, along with other activities
also. The manager and staff too are very helpful and caring.

Reply from Simon Dixey, Manager at Alma Court Dementia Care Home - Avery Healthcare

This is amazing to read. Thank you for taking the time to post your wonderful review. I'm so pleased that you chose our home, Alma Court, to care for your Dad. I will pass on your kind words to the rest of the staff team. Take care.


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Review from A R (Daughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where to begin. We are so happy with the care that Mum receives and can not thank everyone at Alma enough. The manager is kind and approachable, nothing being too much trouble. This is clearly reflected in the staff team as each and every staff member always say hello and see if we need anything. Thank
you Alma Court.

Reply from Simon Dixey, Manager at Alma Court Dementia Care Home - Avery Healthcare

Thank you so much for taking the time to post your wonderful review. I'm so pleased that the team have made you and your family feel welcome. We really do appreciate your comments and I will be sure to pass on your kind words to the rest of the staff team. Take care.


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Review from J H (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the manager to the cleaners, everyone cares and nothing is too much trouble. My mum was in a 'premium' home before and Alma Court knocks the socks off that. No amount of expensive wallpaper can ever beat regular, caring staff who look after Mum and the extended family when they visit. Thank you
everyone at Alma Court. We really appreciate all you do.

Reply from Sarah Goswell, Marketing Assistant at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Dementia Care Home in Cannock. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. I will be sure to pass on your kind words to the rest of the staff team. Best wishes.


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Review from Andrea G (Niece of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had no experience of dealing with a care home so did not know what to expect. The care my Aunt received was first class. Nothing was too much trouble for the care staff who always had a smile on their face and a cheery disposition. They were so attentive to her which put my mind at rest as she was
so reluctant to go into a care home but for safeguarding reasons there was no alternative and the wonderful staff made the process so much easier. I would highly recommend Alma Court Dementia Care Home.

Reply from Sarah Goswell, Marketing Assistant at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Dementia Care Home in Cannock and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Thank you for your kind words. Best wishes.


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Review from C J (Son-in-law of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home have been nothing but kind and helpful for my relatives stay. The staff were always helpful and there when needed, manager was always approachable and available. Enjoyed some nice activities and trips out.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home in Cannock. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. I will be sure to pass on your kind words. Best wishes


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Review from A L (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been meaning to write this for some while. But the care my mother received was second to none. Being so far away, it was reassuring that I knew Mother was well cared for, not only that, the home cared for my father during his weekly visits. I got to visit the home too and I must say, everyone was
so welcoming, with smiles on their faces which goes a long way to helping you feel welcome.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home in Cannock. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is also lovely to hear that your father also feels a part of our Alma Court family when he visits the home. Your feedback is gratefully received. Best wishes.


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Review from Mary D (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not fault the care provided. Staff and management are helpful when we needed them. The rooms were clean. The food was okay. Outside space is limited but used, which is nice. The staff made us all feel welcome. Thank you.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home in Cannock. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. Best wishes


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Review from Deborah G (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank Alma Court enough for the care they have given to my Dad. He was treated as a person not just a man with Alzheimer's. I felt the staff knew him and really cared about him. The care he received at the end of his life was first-class. The staff not only looked after Dad but me and my brothers.
It certainly makes the pain of his loss easier to bear knowing he was so well looked after. As a family, we will never forget the staff at Alma Court and their dedication and kindness.

Reply from Simon Dixey, Home Manager at Alma Court Dementia Care Home - Avery Healthcare

Thank you so much for taking the time to review our home, Alma Court Care Home in Cannock. We all feel fortunate to have got to know both your Dad and your families over the past year. We love to keep in touch with our family members, you and your family will always be welcome for a cup of tea, a catch-up and some cake whenever you are passing. Thank you again for your kind words, I will be sure to pass these on to the rest of the staff team. Best wishes, Simon.


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Review from J B (Grandson of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alma Court couldn’t have taken better care of my late Nan. The manager and his team looked after my Nan and the rest of the family exceptionally well with care and love throughout. Would recommend for anyone with a family member with dementia.

Reply from Simon Dixey, Home Manager at Alma Court Dementia Care Home - Avery Healthcare

Thank you so much for taking the time to review Alma Court Care Home in Cannock. It has been an absolute pleasure caring for your Nan and getting to know you and your family over the past two years. We love to keep in touch with our family members, and you and your family will always be welcome for a cup of tea and some cake whenever you are passing. I will be sure to pass on your kind words to the rest of the staff team. Best wishes, Simon.


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Review from W W (Daughter-in-law of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has been with Alma Court for over a year. In that time we have found a home that cares for everyone, including my husband and I, from the friendly greeting from reception to the caring manager. The activities are now on 7 days a week. This home just cares. The staff have a tough job
looking after my father in law, he had to move out of the last home due to being aggressive. Everyone at Alma Court takes this in their stride with a smile on their face. The staff should be proud of what they do. Thank you Alma Court.

Reply from Sarah Goswell, Marketing Assistant at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home in Cannock and for your amazing 5-star rating. It is a true pleasure to care for your father-in-law in the loving care community that we create, giving you and your family peace of mind. It is also lovely to know that you and your husband feel part of our Alma Court family. I will be sure to pass on your kind words to the rest of the staff team. Best wishes, Sarah.


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Review from Yvonne M (Relative of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and helpful care given. Excellent staff who listen and smile and do what they can to please. The home is very clean and well-organised. It is very pleasing and puts your mind at ease to see your relative being looked after. Thank you.

Reply from Sarah Goswell, Marketing Assistant at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home in Cannock and for your amazing 5-star rating. Your feedback is invaluable to us; I will be sure to pass on your kind words to the rest of the staff team. We understand that moving a loved one into care can be a daunting experience for everyone, therefore we try and make the process as seamless as possible. Best wishes, Sarah.


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Review from K L (Relative of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well organised, very clean, excellent staff. Very reassuring to know that a consistent level of care being given and the overall care of the resident is the key to making the residents a priority.

Reply from Sarah Goswell, Marketing Assistant at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Dementia Care Home in Cannock and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Best wishes, Sarah.


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Review from A B (Great-Niece of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble for the staff. It is so reassuring to know that the care they give is first class and that they care so much about their residents. They always have a friendly smile. We could not imagine her being anywhere else and we certainly would not want to think she would be. Big thank
you to all the team!

Reply from Sarah Goswell, Marketing Assistant at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Dementia Care Home in Cannock and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is truly invaluable to us, and I will be sure to pass on your kind words to the rest of the staff team. Best wishes, Sarah.


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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for Alma Court Dementia Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Alma Court Dementia Care Home - Avery Healthcare is calculated as follows: ( (105 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 131 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.821 Points relating to the number of positive Reviews for Alma Court Dementia Care Home - Avery Healthcare is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 11 Positive Reviews ÷ 13.4 = 0.821

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Simon

Simon Dixey

Job Title: Home Manager

Joined: 2015

Hi, my name is Simon, and I am delighted to be the home manager here at Alma Court.


I Joined the Alma Court Family in 2015 and have over 24 years of experience in the healthcare sector.
I first joined Alma Court as a Registered Nurse and have progressed within the company, proudly becoming the registered manager in 2020.


I would describe myself as someone who is kind and caring, who is hard working and has a positive attitude. In my spare time, I love spending time with my family, and watching movies and have recently started jogging.
I am proud of my career and the positive difference I have made in the lives of others and I look forward to welcoming you to our home.


Frequently Asked Questions about Alma Court Dementia Care Home - Avery Healthcare

What types of Care is Alma Court Dementia Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alma Court Dementia Care Home - Avery Healthcare provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Alma Court Dementia Care Home - Avery Healthcare have?

There are 67 Single Rooms.

What are the Facilities & Services at Alma Court Dementia Care Home - Avery Healthcare?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alma Court Dementia Care Home - Avery Healthcare to the centre of Cannock?

1.3 mile(s) as the crow flies, distance by road may be significantly further.