Alma Court Dementia Care Home - Avery Healthcare

2 Heath Way, Heath Hayes, Cannock WS11 7AD
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9.6 85 Reviews
  • Alma Court Dementia Care Home - Avery Healthcare, Cannock
Alma Court is a dementia care home in Heath Hayes, Cannock. The home also offers short-term respite care.

A compassionate and kind team provide high quality care and support, enabling people to live fulfilling and happy lives in a place where they feel safe and respected.

The care home happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories side by side.

Alma Court's focus is placed on good quality nutritious food, which is cooked from fresh by a dedicated team, who enjoy catering for birthdays and special events.

A wide variety of activities from exercise classes, pet therapy, to craft classes and visiting the local countryside keeps residents involved and active.

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Care Provided by Alma Court Dementia Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rachel Hammond (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Alma Court Dementia Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
  • (these prices are only a guideline, please contact Alma Court Dementia Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Alma Court Dementia Care Home - Avery Healthcare Reviews (85)

Total of 85, showing 21-40
9.6

Alma Court Dementia Care Home - Avery Healthcare has a Review Score of 9.6 (9.584) out of 10, based on 11 reviews in the last 2 years. Over all time Alma Court Dementia Care Home - Avery Healthcare has 85 reviews.

Overall Experience

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Review from D B (Relative of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan is a resident at Alma Court and is well looked after, the staff are friendly and are always there if we need any support or help. I definitely would recommend if anyone is looking to place their loved one here.

Reply from Sarah Goswell, Marketing Assistant at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home in Cannock and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your nan has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. Best wishes, Sarah.


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Review from Carole W (Wife of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class home, with absolutely wonderful staff who really do care. Nothing was too much trouble both for my husband and for me. This stems from a brilliant manager and filters throughout the organisation. Highly recommended.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home in Cannock. We are delighted to hear how satisfied you are with our home and the service provided on a daily basis by our dedicated staff team. Your feedback is truly invaluable to us. Best wishes, Rachel.


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Review from John S (Son of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home meets the needs of my dad (93 years old with dementia) which are sometimes difficult to manage. I find the staff to be consistently helpful and willing to give the care that is needed. Everyone makes themselves available to help provide the necessary care and beyond. The home itself is well-equipped,
clean and well-organised. I like it.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home in Cannock. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is truly invaluable to us, I will be sure to pass your kind comments on to the rest of the staff team. It is a pleasure to have your dad living with us in the loving care community that we create. Kind regards, Rachel.


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Review from Sheila E (Wife of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems to be well looked after - more alert and always a carer in the lounge.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home in Cannock. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is truly invaluable to us, I will be sure to pass your kind comments on to the rest of the staff team. Kind regards,


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Review from J M (Daughter of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff. Always friendly and attentive. Happy to answer questions and queries. Open and honest in approach to Mum. The only downside is it frequently smells of faeces on unit Daffodil.

Reply from Simon Dixey, Home Manager at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home, your feedback is invaluable to us and our staff team. We are proud that our home smells clean and inviting for residents, staff and visitors alike, however from time to time, there may be an odour which cannot be helped. Our staff team does try to rectify the situation as quickly and efficiently as possible. Best wishes
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Review from G P (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff, very attentive. Mum settled well in Daffodil.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home in Cannock. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an excellent level of care. It is a pleasure to have your mum living with us in the loving care community that we create. Best wishes, Rachel.


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Review from Caroline D (Daughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but positive remarks for staff and the home itself. I have noticed a huge difference in my dad, an improvement beyond what I could have hoped for. My experience of care homes was very poor until my dad's move here. I can't rate the home enough, I know he is taken good care of and I no
longer lie awake at night worrying about him.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home in Cannock and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is lovely to hear that your dad's well-being has improved since being a part of our loving care community, giving you and your family the peace of mind you deserve. Best wishes, Rachel.


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Review from T F (Granddaughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother came to Alma Court in 2021. I find the staff very caring, friendly and helpful, to me, this goes across the board to management, domestics and well being etc. I would never hesitate to recommend Alma Court to anyone for their loved ones to be looked after.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home in Cannock and for your amazing 5-star rating. Our dedicated staff team go over and above on a daily basis in order to provide an excellent level of care. It is a true pleasure to have your grandmother living with us, in the loving care community that we create, giving you and your family peace of mind. I will be sure to pass your lovely comment on to the rest of the staff team. Best wishes Rachel.


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Review from Alison F (Daughter of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best home Mum has been to. Staff are friendly and always happy to help and support. Mum seems well cared for and seems happy to be in the home.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home in Cannock and for your amazing five-star rating. We would like to thank you for your kind words regarding the care your mum has received since being a part of our loving care community, giving you and your family peace of mind. We are delighted that she is happy and settled in her new surroundings. Best wishes, Rachel.


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Review from M T (Husband of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are great, caring and patient. They are always ready to help keep my wife comfortable but also they look after my needs when I visit.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home in Cannock. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is also nice to hear that you feel supported and part of our loving care community. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.


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Review from J H (Sister of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been cared for by Alma Court Dementia Care Home for the last six months.
It is reassuring to know her needs are being met so well. I visit her regularly and am always welcomed by friendly staff. There is also always plenty of staff on duty at all times.
Her bedroom and public rooms
are spacious, very clean and have pleasant decor. The meals are lovely and all my sister's personal care needs are excellently met.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home in Cannock and for your amazing five-star rating. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care on a daily basis. It is a true pleasure to have your sister living with us as part of our loving care community, giving you and your family peace of mind. Best wishes, Rachel.


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Review from Martin G (Husband of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alma Court Dementia Care Home has looked after my wife since January. I have nothing but praise of all the staff and facilities.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home in Cannock and for your amazing five-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is truly invaluable to us and our staff team. Best wishes, Rachel.


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Review from A W (Son of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at the home for over a year. He had to move due to the old home being unable to look after him as he became aggressive. The staff are unbelievable, no matter the situation they are always smiling and caring and going out of their way to help. The activities are fantastic and the manager
is always approachable and available. I know my dad can be a handful, I feel lucky that he is cared for so well. Thank you Alma Court.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home in Cannock. We are so pleased that your dad soon settled into his new surroundings and enjoys the daily activities provided by our talented well-being team. It is a true pleasure to have him as part of our loving care community, giving you and your family the peace of mind that you deserve. Best wishes, Rachel.


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Review from Lorraine T (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-organised team-led unit where patients receive individual attention for their needs. Staff are professional and courteous and are able to communicate effectively to both patients and their carers, who have been fantastic with my mum. I am very pleased and satisfied with the care that my
dad receives from Cherry Unit and this also extends to all members of the team within Alma Court who have been involved with my dad's care.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home in Cannock and for your amazing 5-star rating. Our dedicated staff team go above the standards to deliver an exceptional level of care for all residents. It is a pleasure to care for your dad and to have him as part of our community. We are delighted to hear how satisfied you are with our home, I will be sure to pass your lovely comment on to the rest of the staff team. We look forward to seeing you on your next visit. Best wishes, Rachel.


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Review from Patricia P (Friend of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit 3 people in a week and I am happy to do that because I recommended my friends of these people to Alma Court because my husband was in Alma Court for 3 years and he had every care and attention given to him. It's been 6 years since my husband passed but I will always remember Alma Court's care
to him and my family.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home in Cannock and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and facilities. Our dedicated staff team provide an exceptional level of care, meeting our residents' needs. Your kind words about our community are truly invaluable to us and I will be sure to pass on the positive feedback to the rest of the team. Best wishes, Rachel.


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Review from Brian B (Husband of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care shown by the staff is exceptional and gives me some peace of mind.

Reply from Ryan Farrelly, Marketing Assistant at Alma Court Dementia Care Home - Avery Healthcare

Thank you for reviewing Alma Court Dementia Care Home in Cannock. Our dedicated staff team go above the standards to deliver an exceptional level of care for all residents. It is a pleasure to care for your loved one. We are delighted to hear how satisfied you are with our home. We look forward to seeing you on your next visit. Best wishes.


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Review from Kate A (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum seems happy and all the staff are very friendly.

Reply from Ryan Farrelly, Marketing Assistant at Alma Court Dementia Care Home - Avery Healthcare

Thank you for reviewing Alma Court Dementia Care Home in Cannock. It is a pleasure to care for your mother and to have her as part of our community. We are delighted to hear that she feels comfortable and enjoys residing with us. Best wishes.


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Review from David M (Husband of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife appears to be happy, comfortable, and well-looked after.

Reply from Ryan Farrelly, Marketing Assistant at Alma Court Dementia Care Home - Avery Healthcare

Thank you for reviewing Alma Court Dementia Care Home in Cannock. It is a pleasure to care for your wife and to have her as part of our community. We are delighted to hear that she feels comfortable and enjoys residing with us. Best wishes.


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Review from S F (Son of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom is well looked after and cared for at Alma Court. Communication could be better on occasions. We do have peace of mind and trust Mom is safe and this being the most important.

Reply from Ryan Farrelly, Marketing Assistant at Alma Court Dementia Care Home - Avery Healthcare

Thank you for reviewing Alma Court Dementia Care Home in Cannock. Our dedicated staff team go above the standards to deliver an exceptional level of care for all residents. It is a pleasure to care for your mother and to have her as part of our community. We are delighted to hear how satisfied you are with our home. We look forward to seeing you on your next visit. Best wishes.


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Review from E T (Granddaughter of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma had a recent stay at Alma Court, all the staff were friendly and went out of their way to help her. As a family, we appreciate how hard it can be supporting people with dementia, but the staff do a fantastic job. Thank you to all of the staff.

Reply from Ryan Farrelly, Marketing Assistant at Alma Court Dementia Care Home - Avery Healthcare

Thank you for reviewing Alma Court Care Home in Cannock. It was a pleasure to care for your grandmother whilst she was residing with us. Our dedicated staff team go above the standards daily to provide an exceptional level of care and meet each individual's care needs. Your kind words about our team are truly invaluable to us, I will be sure to pass this on to the rest of the team. Best Wishes.


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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for Alma Court Dementia Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Alma Court Dementia Care Home - Avery Healthcare is calculated as follows: ( (105 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 131 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.821 Points relating to the number of positive Reviews for Alma Court Dementia Care Home - Avery Healthcare is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 11 Positive Reviews ÷ 13.4 = 0.821

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Simon

Simon Dixey

Job Title: Home Manager

Joined: 2015

Hi, my name is Simon, and I am delighted to be the home manager here at Alma Court.


I Joined the Alma Court Family in 2015 and have over 24 years of experience in the healthcare sector.
I first joined Alma Court as a Registered Nurse and have progressed within the company, proudly becoming the registered manager in 2020.


I would describe myself as someone who is kind and caring, who is hard working and has a positive attitude. In my spare time, I love spending time with my family, and watching movies and have recently started jogging.
I am proud of my career and the positive difference I have made in the lives of others and I look forward to welcoming you to our home.