Alma Court Dementia Care Home - Avery Healthcare

2 Heath Way, Heath Hayes, Cannock WS11 7AD
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9.6 85 Reviews
  • Alma Court Dementia Care Home - Avery Healthcare, Cannock
Alma Court is a dementia care home in Heath Hayes, Cannock. The home also offers short-term respite care.

A compassionate and kind team provide high quality care and support, enabling people to live fulfilling and happy lives in a place where they feel safe and respected.

The care home happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories side by side.

Alma Court's focus is placed on good quality nutritious food, which is cooked from fresh by a dedicated team, who enjoy catering for birthdays and special events.

A wide variety of activities from exercise classes, pet therapy, to craft classes and visiting the local countryside keeps residents involved and active.

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Care Provided by Alma Court Dementia Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rachel Hammond (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Alma Court Dementia Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
  • (these prices are only a guideline, please contact Alma Court Dementia Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Alma Court Dementia Care Home - Avery Healthcare Reviews (85)

Total of 85, showing 41-60
9.6

Alma Court Dementia Care Home - Avery Healthcare has a Review Score of 9.6 (9.584) out of 10, based on 11 reviews in the last 2 years. Over all time Alma Court Dementia Care Home - Avery Healthcare has 85 reviews.

Overall Experience

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Review from L J (Wife of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Alma Court Dementia Care Home for two and a half years, his needs have intensified and he has been very poorly. I could not have received better care for him, everyone from the cleaners to the manager pop into my husband's room, no matter when, to speak to him and the carers are
exceptional. All his needs are met, not just that but it's the kindness that he receives and everyone also supports myself and family. Words cannot express how happy my family and I are with regards to how my husband is being cared for. Thank you to Alma Court.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home in Cannock and for your amazing 5-star rating. We are delighted to hear such fantastic feedback about our dedicated staff team. Our highly trained staff go above the standards daily to provide exceptional care and meet each individual's care requirements. It is a true pleasure to care for your husband and have him as a member of our loving care community. Thank you so much for your kind words. Best wishes.


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Review from Patricia C (Partner of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my partner very happy at Alma Court. The staff are very polite and ready to help. I would recommend Alma Court to anyone.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home and for your amazing 5-star rating. We are delighted to hear how happy you are with our home and the exceptional level of care that your partner receives, giving you the peace of mind you deserve. We look forward to seeing you on your next visit. Best wishes, Rachel.


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Review from Christine P (Wife of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Alma Court Dementia Care Home since October 2021. I have nothing but gratitude for the staff and the care given to my husband. He is well looked after and all his needs are met. The staff are wonderful, friendly and caring, nothing is too much trouble for them. I am made really
welcome when I visit and I know that my husband is happy there and that's what matters.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home in Cannock and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the care that your husband receives. Our dedicated staff go above the standards daily, to ensure all residents receive an exceptional level of care. We look forward to seeing you on your next visit. Best wishes, Rachel.


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Review from Carrie S (Niece of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean and well presented. The staff provide excellent care and go above and beyond for their residents.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team, who go over and above the standards to provide person-centred care for all our residents. Our housekeeping team take great pride in making the home clean and welcoming for residents and visitors alike. We look forward to seeing you on your next visit. Best wishes, Rachel


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Review from Shaun F (Son of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice friendly staff, clean and helpful. Dad seems very happy with the room and food and the staff look after him and are very helpful.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home and for your amazing 5-star rating. We are delighted to hear how happy and settled your dad is in the loving care community that we create, giving you and your family the peace of mind you deserve. Our housekeeping team take great pride in making the home clean and welcoming for residents and visitors alike. I will be sure to pass on your kind comments to the rest of the team. Best wishes, Rachel.


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Review from N B (Granddaughter of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I visit my gran at Alma Court I always find the reception and care staff to be helpful and welcoming. My gran's bedroom is homely and has her pictures and photos displayed nicely. The staff know and understand my gran well and are always kind and respectful in their approach and manner. Thank you
for caring for her.

Reply from Ryan Farrelly, Marketing Assistant at Alma Court Dementia Care Home - Avery Healthcare

Thank you for reviewing Alma Court Care Home. It is a great pleasure to care for your gran. We are delighted to hear how well she has settled into our loving, caring community. We look forward to seeing you on your next visit. Best Wishes, Ryan.


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Review from Mike J (Brother of Resident) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is a resident at Alma Court, the staff are nothing short of excellent, very caring, gentle, patient, and kind. We are so pleased with how well she is being looked after and can absolutely recommend Alma to any families looking for a care home. Thank you to all of the staff at Alma Court, wishing
you a Happy Christmas.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by the staff team on a daily basis. It is a pleasure to have your sister living with us in the loving care community that we create, giving you and your family the peace of mind you deserve. I will be sure to pass your comments on to the rest of the team. Best wishes, Rachel.


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Review from Judy W (Daughter of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad always appears happy and well cared for when we visit. Always snacking on his favourite biscuits. The most recent visit the room didn't appear to be particularly clean with dried crusts on the floor. Staff always pleasant and polite.

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Review from Joan R (Wife of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff very good and helpful. They are always there for me and my husband. They help him dress smartly, that means a lot to us, it tells me they care.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home. Our dedicated staff team go above the standards daily to ensure all residents receive an exceptional level of care and meet each individual's needs. We highly appreciate your positive feedback and I will be sure to pass this on to the rest of our team. Best wishes, Rachel.


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Review from Ann F (Sister of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and caring staff, easily approachable. Requests granted. Visits easy and welcoming. Brother well cared for. Receptionist very obliging and easy to make appointments. Home from home for both us and brother. Quick action when poorly (ambulance sent for.)

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home, your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exceptional level of care and a warm/welcoming environment for residents and visitors alike. We look forward to seeing you on your next visit. Best wishes, Rachel.


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Review from Gary P (Son of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to say that whenever I visit my father I am greeted well by all members of staff at all times. The care and attention my father receives is caring and attentive for all to see. Dad is very popular and this shows with the relationship between all staff (thank you).

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home and for your amazing 5-star review. Your feedback is truly invaluable to us and our staff team who go above and beyond the standards daily, to deliver an exceptional level of care, whilst creating a fun and loving care community for all our residents. We understand the importance of keeping our residents connected with their loved ones and highly encourage our residents' families to visit regularly. We look forward to seeing you at your next one. Best wishes, Rachel.


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Review from W B (Son of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been treated with kindness and dignity at what is a difficult time for everyone.
Now that she is in the latter stages of dementia she needs more care and loving. That she seems to be getting.
It is obvious how much time to work the staff have to put it for what must be such a difficult
job.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home and for your kind words about our staff team which are truly invaluable to us. We are so pleased to hear how satisfied you are with the exceptional level of care your mother is receiving at this difficult time. It is a pleasure to have her living with us in the loving care community that we create. Best wishes, Rachel.


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Review from Yvonne W (Daughter of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mom has been at Alma Court since January 2021, she has settled well, she receives good support from all staff. We are made to feel welcome when we visit.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home. We are delighted to hear that your mom quickly settled into the loving care community that we create, giving you and your family the peace of mind that you deserve. We understand the importance of keeping our residents connected with their loved ones and highly encourage our residents' families to visit regularly. We look forward to seeing you at your next one. Best wishes, Rachel.


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Review from Pat T (Niece of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very pleasant and helpful, all know my uncle and he seems very happy with his surroundings and being fed well. He seems to be spoilt.

Reply from Rachel Aran, Marketing Administrator at Alma Court Dementia Care Home - Avery Healthcare

Thank you for taking the time to review Alma Court Care Home. We are delighted to hear such kind words about our home and our staff team who go above the standards to deliver an exceptional level of care to all residents daily and cater for all individuals' needs, giving you and your family the peace of mind that you deserve. Best wishes, Rachel


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Review from E H (Husband of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife has now been a resident at Alma Court for over two years. She has received very good care in that time. The staff are very helpful, efficient and friendly, not only to my wife but to me too.
I do think that my wife diet could be made a little more amenable.

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Review from John B (Son of Resident) published on 5 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This is not a care home, they do not care. My father has been in here as a dementia patient for circa six weeks and within that time, I have a list of complaints far too long from basic hygiene to comfort. I don't have enough time to write down the complaints that as a family we have witnessed. I can't
believe that I've even had to give this place 1 star so that I can post this. Avoid if you have a choice!!!

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Review from Sophie B (Daughter of Resident) published on 24 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, helpful staff. Everywhere is very clean and fresh, very modern. The staff are caring and have said there are people to talk to if I need help. They are all kind to my father. The food is very good, which he really enjoys. The bedroom is big, clean and light. I would highly recommend it
to anyone. A super modern facility.

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Review from Judith R (Wife of Resident) published on 24 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care my husband is receiving. The staff are kind and caring. We are always made welcome by the staff. Both of us feel it's the right place for my husband's condition. The room for him is bright with plenty of staff. We are most impressed, the support we get is important
too.
Many thanks for all your kindness.

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Review from M S (Wife of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in care since July 2017 up to January 2017 he went for respite in 3 different home none good for him on January 30th, he moved to Alma Court and he has settled well all with proper nurses and carers. I sleep at night and visit every day and he is content too.

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Review from L G (Daughter of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad seems to have settled in fairly well. When he has bad days he is treated with kindness, the same as his good days, the 1-1 are always pleasant with him and understand when he is being difficult. Before Dad started with dementia, he was the kindest, generous man you could wish to meet, so us as his
family, find it difficult to see him like this, but the staff are caring towards us also.

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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for Alma Court Dementia Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Alma Court Dementia Care Home - Avery Healthcare is calculated as follows: ( (105 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 131 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.821 Points relating to the number of positive Reviews for Alma Court Dementia Care Home - Avery Healthcare is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 11 Positive Reviews ÷ 13.4 = 0.821

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Simon

Simon Dixey

Job Title: Home Manager

Joined: 2015

Hi, my name is Simon, and I am delighted to be the home manager here at Alma Court.


I Joined the Alma Court Family in 2015 and have over 24 years of experience in the healthcare sector.
I first joined Alma Court as a Registered Nurse and have progressed within the company, proudly becoming the registered manager in 2020.


I would describe myself as someone who is kind and caring, who is hard working and has a positive attitude. In my spare time, I love spending time with my family, and watching movies and have recently started jogging.
I am proud of my career and the positive difference I have made in the lives of others and I look forward to welcoming you to our home.