Alma Court Dementia Care Home - Avery Healthcare

2 Heath Way, Heath Hayes, Cannock WS11 7AD
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9.6 85 Reviews
  • Alma Court Dementia Care Home - Avery Healthcare, Cannock
Alma Court is a dementia care home in Heath Hayes, Cannock. The home also offers short-term respite care.

A compassionate and kind team provide high quality care and support, enabling people to live fulfilling and happy lives in a place where they feel safe and respected.

The care home happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories side by side.

Alma Court's focus is placed on good quality nutritious food, which is cooked from fresh by a dedicated team, who enjoy catering for birthdays and special events.

A wide variety of activities from exercise classes, pet therapy, to craft classes and visiting the local countryside keeps residents involved and active.

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Care Provided by Alma Court Dementia Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rachel Hammond (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Alma Court Dementia Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
  • (these prices are only a guideline, please contact Alma Court Dementia Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Alma Court Dementia Care Home - Avery Healthcare Reviews (85)

Total of 85, showing 61-80
9.6

Alma Court Dementia Care Home - Avery Healthcare has a Review Score of 9.6 (9.584) out of 10, based on 11 reviews in the last 2 years. Over all time Alma Court Dementia Care Home - Avery Healthcare has 85 reviews.

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Review from Ernie J (Brother of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in two previous homes and this home is a hundred per cent better.

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Review from H F (Daughter of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since mum moved into Alma Court she has been looked after extremely well.
Caring and sensitive staff who are friendly and approachable totally understand mam's needs and handle her well with dignity.
All the staff make the family feel welcome when we visit.
Thank you.

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Review from Mark S (Son of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are amazing. Care is first class. The home is very clean. Recommend. Extremely compassionate.

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Review from Sharon H (Daughter of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was taken to Alma Court in October 2017 and passed away in April 2018. His care was above and beyond and I cannot praise the staff enough. How the carers deal with residents is amazing, such dedication and everyone is treated like family. Highly recommend Alma Court.

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Review from G B (Son of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff, nice and clean, good honest food and overall running of the care home. Excellent.

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Review from J S (Granddaughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad became a resident quite recently and he is the happiest I have seen him in recent months.
There are lots of activities which he enjoys and the staff are so friendly, helpful and loving towards all of the residents.

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Review from Simon A (Son of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care my mum is receiving. She seems settled and the staff are caring and meet her needs well.

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Review from P W (Son of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my father was moved to Alma Court in 2016, he has been looked after extremely well and this has manifested itself in his improved wellbeing and demeanour.
We were so pleased when he was accepted for Alma Court, the facilities and care are far in excess of where he was before.

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Review from Elisha P (Daughter of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has not been here long but from what I have seen he is clean shaven, more relaxed and has one to one care which I think is brilliant. Carers are lovely and always chat and make me feel welcome when I come to visit.
Dad seems happier and less stressed.

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Review from Lindsey L (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father suffers from Vascular Dementia and since being at Alma Court he appears settled and happy. The staff are amazing and treat him with dignity and respect. His room is always spotless the cleaning staff are also very friendly, helpful and understanding. I cannot fault Alma Court and knowing dad
is being looked after so well is a great comfort to my mother and the rest of our family. I would have no hesitation in recommending Alma Court.

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Review from James G (Husband of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I brought my wife into Alma Court in unusual circumstances, we were both comforted and made to feel welcome, firstly in the office by the staff there, and later in the kitchen (we were both given breakfast). In next to no time, I felt as comfortable as can be and because we have been together
for over 54 years I'd like to feel that my wife would feel the same. I've been away myself for a few days, and I wouldn't feel right doing that if I knew she wasn't cared for.

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Review from S M (Daughter of Resident) published on 10 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always helpful and cheerful with regular updates being provided. My mother seems to have settled in well and the garden is always accessible and day trips out being a weekly occurrence, unlike some other homes. The decor could do with updating but the level of care more than makes up
for it.

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Review from John D (Son of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and management communication is very helpful.

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Review from C B (Son of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault this care home. Always very clean with no smell.
Staff very friendly and completely capable. So pleased we found a place for our mother.

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Review from Gemma W (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise this care home enough. My Mom is in the Rose Unit. All of the staff are excellent and they cannot do enough for you whenever you visit from the time you enter until you leave, all staff are so friendly. Everywhere is spotlessly clean and the food is excellent, my Mom is eating again.
I feel that my Mom is having the best care and is being loved when family and friends are not there. All of our friends who visit Mom say it's the best care home they have been to, the activities are brilliant. All of the staff make this place what it is. Outstanding!

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Review from Terry W (Son of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for a while and the staff are brilliant with her.
Everything I ask for is sorted out straight away. They keep me informed on a regular basis of my mother's progress.
I recommend this home to anyone.

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Review from Yvonne G (Niece of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care home. My uncle has settled in well and seems most content and happy.
Care staff always welcoming and very friendly.
Excellent facilities that cover all his needs.

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Review from A H (Daughter of Resident) published on 28 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So lovely to see that mum had put weight on and is looking much better. The warm, clean and supportive environment is wonderful for her.
Thank you also for the Christmas cards you sent out. Whilst they were lovely its a shame the money was not spent on the residents.

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Review from L D (Niece of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care good. Looked after well. Room clean and tidy- freshness in room could be better. Staff very pleasant and helpful and caring towards my uncle.

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Review from Catherine A (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father's admission to Alma Court, I can only sing the staff's praises. Nothing is too much trouble for them. They treat the residents with dignity and respect at all times. Staff are very approachable and management are always available to talk to. Alma Court is a wonderful place and I would
highly recommend it.

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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for Alma Court Dementia Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Alma Court Dementia Care Home - Avery Healthcare is calculated as follows: ( (105 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 131 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.821 Points relating to the number of positive Reviews for Alma Court Dementia Care Home - Avery Healthcare is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 11 Positive Reviews ÷ 13.4 = 0.821

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (1)

Simon

Simon Dixey

Job Title: Home Manager

Joined: 2015

Hi, my name is Simon, and I am delighted to be the home manager here at Alma Court.


I Joined the Alma Court Family in 2015 and have over 24 years of experience in the healthcare sector.
I first joined Alma Court as a Registered Nurse and have progressed within the company, proudly becoming the registered manager in 2020.


I would describe myself as someone who is kind and caring, who is hard working and has a positive attitude. In my spare time, I love spending time with my family, and watching movies and have recently started jogging.
I am proud of my career and the positive difference I have made in the lives of others and I look forward to welcoming you to our home.