For all fee enquiries, please contact the home who will be more than happy to go through this with you
Visitors welcome at all times. If there is a preferred time visitors would like to visit and meet with the senior management team, please make an appointment with the administrator who would be happy to help.
Free Visitor Parking is available to the rear of the property. Please refrain from parking on the road where possible.
Wood Hill Grange Care Home has a Review Score of 9.0 (8.995) out of 10, based on 11 reviews in the last 2 years. Over all time Wood Hill Grange Care Home has 31 reviews.
Review from D D (Brother of Resident) published on 13 March 2025
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Review from Patricia W (Sister of Resident) published on 6 March 2025
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Review from Wendy E (Mother of Resident) published on 26 February 2025
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Reply from Lyndsey Webb, Operations Manager at Wood Hill Grange Care Home
Thank you so much for your kind words and for taking the time to share your experience with us. We are truly delighted to hear that you've had such a positive experience at Wood Hill Grange. Our team is dedicated to providing compassionate, high-quality care, and it means the world to us to know that our efforts are making a difference. Your feedback is incredibly encouraging and will be shared with our staff, who take great pride in ensuring a comfortable and supportive environment for all our residents. If there's anything more we can do to enhance your experience, please don't hesitate to reach out. We truly appreciate your support and trust in us. Best wishes
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Review from Patricia D (Wife of Resident) published on 4 February 2025
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Review from Kathryn C (Daughter of Resident) published on 18 December 2024
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Review from Janice W (Wife of Resident) published on 12 December 2024
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Review from R H (Husband of Resident) published on 12 February 2024
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Reply from , Manager at Wood Hill Grange Care Home
Thank you for your kind words, we are glad you are happy with the care being given. Thank you.
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Review from Jill D (Daughter of Resident) published on 19 September 2023
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Reply from Angela Cupitt, Sales and Marketing at Wood Hill Grange Care Home
Thank you for your positive feedback towards Woodhill Grange. We are so pleased to hear how satisfied you are with the care and support provided by the home and that you are now at peace of mind. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from P E (Daughter of Resident) published on 23 August 2023
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Review from J S (Daughter of Resident) published on 14 August 2023
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Review from J E (Daughter of Resident) published on 13 August 2023
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Review from J O (Son of Resident) published on 30 June 2022
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Review from K R (Stepdaughter of Resident) published on 26 May 2022
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Review from Tracey W (Daughter of Resident) published on 10 May 2022
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Reply from Rachel Higginbottom, Director at Wood Hill Grange Care Home
Tracey,
Thank you so much for such kind words. We are incredibly proud of the team and will be sure to share this review with them.
Best Wishes,
Horizon Care
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Review from Robert L (Friend of Resident) published on 22 June 2021
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Reply from Rhona McRobbie, Executive Assistant at Wood Hill Grange Care Home
Thank you very much for your kind feedback. We will be sure to share your comments with our team.
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Review from Steve I (Son of Resident) published on 27 May 2021
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Review from Sandra G (Cousin of Resident) published on 14 May 2020
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Reply from Rhona McRobbie, Executive Assistant at Wood Hill Grange Care Home
Thank you very much for your very kind words. We will be sure to share with our team!
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Review from P B (Brother-in-law of Resident) published on 19 March 2020
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Reply from Rhona McRobbie, Executive Assistant at Wood Hill Grange Care Home
Thank you for your kind comments. We will be sure to share with our team!
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Review from Edgar P (Son of Resident) published on 12 March 2020
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Reply from Rhona McRobbie, Executive Assistant at Wood Hill Grange Care Home
Thank you for your kind comments. We will be sure to share with our team.
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Review from David K (Son of Resident) published on 4 March 2020
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Reply from Rhona McRobbie, Executive Assistant at Wood Hill Grange Care Home
Thank you for your kind comments. We will be sure to share with our team!
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The Review Score of 9.0 (8.995) out of 10 for Wood Hill Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.328 for Wood Hill Grange Care Home is calculated as follows: ( (60 Excellents x 5) + (53 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 128 Ratings = 4.328
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.667 Points relating to the number of positive Reviews for Wood Hill Grange Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 10 Positive Reviews ÷ 15 = 0.667
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Manager
Joined: 2023
Andrew is the manager at Woodhill Grange. He has worked in the care industry for over 10 years. He has a passion for providing high quality care and ensuring this is delivered with kindness and compassion. Andrew is very proud of his team and is central to the smooth and efficient running of the home.
Andrew is always on hand to answer any questions you have and always works diligently and professionally.
Job Title: Deputy Manager
Joined: 2011
Deputy Manager at Wood Hill Grange currently undertaking my Level 5 Management qualification. Please get in touch and I will be happy to assist with any queries you may have.
Angela and her team are there for you and your loved ones every step of the way to help and will do all they can to put our residents and their families at ease. The most important thing is that they are happy.
Job Title: Administrator
Joined: 2019
I am Lisa the Administrator at Wood Hill Grange. if you have any queries or wish to book in for a show around or have a talk over with staff about our facilities please get in touch with me and I will be happy to assist you.