Coniston House Care Home

Coniston Road, Chorley PR7 2JA
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9.4 52 Reviews
  • Coniston House Care Home, Chorley
Coniston House is a purpose-built residential and dementia care home located in Chorley, Lancashire. The home is staffed with an experienced and friendly team who treat those who enter the home with absolute care and kindness.

Coniston House is situated in its own grounds with a spacious car park and landscaped gardens. It is located on bus route with local amenities nearby.

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Care Provided by Coniston House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kirsty Thompson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Coniston House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400

  • We're happy to supply you with an itemised quote based on your specific care needs following an in-depth conversation with you, your loved ones and any current caregivers. This allows us to reflect the level of care required in the price we quote.
  • (these prices are only a guideline, please contact Coniston House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Window visits available.


  • Parking

  • Parking available onsite.


Coniston House Care Home Reviews (52)

Total of 52, showing 21-40
9.4

Coniston House Care Home has a Review Score of 9.4 (9.418) out of 10, based on 7 reviews in the last 2 years. Over all time Coniston House Care Home has 52 reviews.

Overall Experience

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Date Published

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Review from Jane P (Niece of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was moved to Coniston House Care Home in May last year. I have been able to visit her in the past 2 weeks. When I was unable to visit I was always kept informed and keeping in touch with my aunt was well supported. Now I can visit her I find the staff friendly, caring and professional. The home
has a welcoming feel and is clean. My aunt seems happy and well settled. A very good place.

Reply from Donna Norton, Manager at Coniston House Care Home

Thank you for your lovely words, you aunt has settled in well at Coniston and is certainly enjoying her time with us.


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Review from Karen R (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam went into Coniston House Care Home during the Covid period so I could not go in to look around, but I was sent a walkthrough video which was very helpful. I looked at FaceBook photos and could see the range of rooms, activities, meals and happy faces. I have not been disappointed - from the moment
Mam went she has been loved and cared for better than I could have coped with on my own. The staff have been fantastic helping Mam settle in and supportive of me coping too. They are so friendly, helpful and you can see they care. There is always some activity going on, which during this hard time has fallen to the staff to organise and deliver everything - well done. I have been able to see Mam via window visits, the pod and now face-to-face visits are allowed - all extra work for the the already very hard-working staff.
I would like to take this opportunity to thank everyone at Coniston House as I know Mam is safe and cared for.
Thank you.

Reply from Donna Norton, Manager at Coniston House Care Home

Thank you Karen for a lovely review, your mam has settled in very well and is a pleasure to care for.


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Review from C W (Son of Resident) published on 8 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very difficult period in Mum’s life, we decided upon a care home as Mum would be with others and be safe, and we'd know what she'd had to eat. After visiting 40 care homes from Cumbria to Lancashire, Coniston House stood out, for the friendly and caring staff, clean, big rooms and good, wholesome
food.
After being there for 18 months and during Covid they have gone the extra mile to help and make sure residents have their say in what goes on in the home. Activities are key to keeping Mum occupied and they have gone that extra mile to make Mum feel at home. The care is amazing with a permanent team with very few agency staff, so you speak to the same people. Rooms are big and airy. I would recommend Coniston House, Mum could have been at home on her own.

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Review from Donald B (Husband of Resident) published on 16 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Coniston House. The manager and staff are excellent.


I am at the outside window every day to try to communicate with my wife. I have not had the opportunity to speak to my wife for over 12 months, 7 months in hospital and 5 months at Coniston House. My life is running out at 88 years.


I am disappointed that you did not provide a screened-off room or unit for the purpose of visitors. Please look into this matter, I can see this virus will be with us throughout 2021.


Reply from Robin N, Marketing and PR Executive at Coniston House Care Home

Thank you for your review, Donald. We would like to apologise for the distress this situation has caused you. We are extremely disappointed that visitations are still not possible in this climate, but we understand that this is for the safety of our residents. This decision hasn’t been made by Coniston House but the local authority, and we hope you can appreciate, although difficult, we need to adhere to their guidelines. Coniston House offers opportunities to be in contact with loved ones via phone calls, video calls, and whenever possible window visits. We do have a room ready to welcome visitors when we are permitted to do so. Management is also working on acquiring a screened-off unit as a long-term investment for the home. Kindest Regards.


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Review from Deidre I (Daughter of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother entered Coniston House after 3 weeks in hospital following a fall. Although we are not allowed inside due to COVID every day we have seen an improvement in her. She definitely never wished to go into a home but now does not know whether she wishes to return home. She enjoys the food and the
staff seem to give her excellent care and attention. My mother is not one who would shy away from making her feelings plain if she did not like something and she appears to be happy for the first time in a long time. Thank you Coniston House.

Reply from Robin Nkomo, Marketing and PR Executive at Coniston House Care Home

Thank you for this lovely review. We’re delighted that your mother feels content, comfortable, and is continually improving during her stay at Coniston House. As part of our person-centred care, we ensure all her needs are met and that she feels right at home.


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Review from M M (Wife of Resident) assisted by family/friend published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and helpful staff, always willing to help or advise.

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Review from Senga (Daughter-in-law of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After looking at a couple of other homes in our area there was a warm and friendly welcome and a sense of home at Coniston House. My mother in law now resides here and she is very well cared for. She loves the staff and enjoys trips out and all the activities, proving nothing is ever too much trouble
for the staff. It's so nice to know she is well cared for and safe and secure. As a family, we couldn't have asked for more.

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Review from K W (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for many years, the staff are caring and kind. The activity lead is enthusiastic at all times which can be challenging but she always continues to smile. The food offered is excellent with home-cooked cakes and biscuits regularly. Residents treated with respect and dignity.

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Review from S F (Daughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived at Coniston House a year this week. I have constantly welcomed the level of care he has received from everyone at this excellent, friendly care home. Attention has been paid to all his health needs and safety. He enjoys the company there. At every opportunity, he is encouraged to join
in the many activities and entertainment. All my queries are promptly responded to however small. It is a very clean home and I can personally vouch that the homemade cakes are delicious.

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Review from J M (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is treated with kindness, care and respect. The staff create an atmosphere of family within the home. Trips, meals out and entertainment within the home are a regular occurrence.

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Review from C K (Daughter of Resident) published on 1 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems to be very happy at Coniston House. She is eating well and enjoying having company. She is enjoying a varied programme of activities, even if she can't remember them all. We are happy with the standard of care she is getting and the staff are friendly and helpful. On the downside, the furniture
is looking past its best, but I'm told new chairs are on order. We looked at a lot of homes and Coniston House really stood out for it's friendliness and care standards.

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Review from S T (Sister of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and spacious with good size bedrooms which are nicely decorated. Staff are friendly and helpful and seem to genuinely care for residents. The manager is always approachable and acts on any concerns raised. The activity coordinator does a wonderful job, arranging a variety of activities
both in the home and taking people into the community and to functions outside of the home. My sister is settled and well cared for by people who accept her as she is and respect her dignity.

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Review from Peter S (Son of Resident) published on 15 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coniston House is an attractive building, very clean and bright. The public areas are especially welcoming with a delightful garden. The peaceful atmosphere is palpable and the residents exude a contented air.
What makes this place special, however, is the care provided. I have always seen residents
treated with dignity and respect but also with humour and humanity. It is obvious that the staff genuinely care. The range of activities is impressive and the trips out are greatly appreciated. We enjoy viewing the photos on facebook.
We have the upmost trust in the service provided and appreciate the quality of feedback given. Well done indeed.

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Review from S C (Daughter of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving my mum to Coniston House last December I have been able to relax in the knowledge that she is happy, safe and well cared for. The staff are friendly and helpful and there are always plenty of activities and outings for mum to take part in.
I could not be happier with my mum's care.

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Review from C H (Wife of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given is very good, in fact, excellent. In respect of support given to families, there are plenty of activities for residents to take part in and enjoy if they so wish. There is a warm and friendly atmosphere and the staff are very caring, would certainly recommend to friends and family if
there were in a similar situation.

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Review from Geraldine M (Daughter of Resident) published on 13 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was taken to Coniston House when my Dad passed as she has dementia and I could not care for her. The staff were amazing at the initial assessment. Mum quickly settled and although she is very quiet takes part in a lot of activities and outings. The staff are very caring and make sure that she has
everything she needs. Thank you for taking such good care of Mum. I can rest easy at home without worrying.

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Review from K K (Daughter of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Coniston House urgently from a difficult situation. From day one we were all made to feel welcome and encouraged to make ourselves drinks when visiting. Daily activities including quiz's, arts and crafts, entertainers and going out for lunch are all part of the care and Mum has thoroughly
enjoyed this.
All the staff, from manager to care staff and activities coordinator, have been excellent and committed to providing the best care to each resident. We have been very pleased with the home and feel everyone tries very hard to make residents happy and well cared for.

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Review from Jim R (Son of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A warm welcome was extended by all the staff we encountered when mum moved into this care home and she was soon settled.

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Review from Carolyn B (Daughter of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am impressed with the level of care my mother receives. Any medical issues are addressed immediately, even minor problems. The staff are friendly and helpful. I had great concerns about my mother coming into a care home but I really can't fault Coniston House. It is always clean, tidy, as are the
residents. The food is also of a very good standard and a lot of it!

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Review from Ronald G (Brother of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On each of my weekly visits, I was greeted with a smile and taken to my brother. Assistance given by any of the staff whenever required. Refreshments always made available. No need to ask. Always a pleasure to visit.

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Current Review Score: 9.4 (9.418)

Overview of Review Score

The Review Score of 9.4 (9.418) out of 10 for Coniston House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Coniston House Care Home is calculated as follows: ( (75 Excellents x 5) + (8 Goods x 4) ) ÷ 83 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.514 Points relating to the number of positive Reviews for Coniston House Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 7 Positive Reviews ÷ 8.6 = 0.814

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (4)

Donna

Donna Marsden

Job Title: Registered Home Manager

I have worked in social care for over 30 years. Starting off as a Carer in a small residential home, I have progressed through the ranks as a Senior carer and then Deputy Manager.


My first role as a registered Manager was in 2007 and since then I have gained a wide range of experience within the care sector from small companies to the larger cooperative ones.


I have completed NVQs at levels 2 3 4, the Registered Managers award and a certificate in Leadership and Management.


Before starting work with Rochcare I was employed as a Peripatetic Manager travelling around the Country.


I enjoy working in Chorley, as it is my home town and I get job satisfaction knowing I am providing a safe and high standard of care for my local community who live with Dementia.


Kirsty

Kirsty Thompson

Job Title: Deputy Manager

Joined: 2015

I have worked at Coniston House for 5 years, starting here as a senior carer, I was then promoted into a Team leader position in 2016. And in October I was promoted to Deputy Manager.


I am very passionate about the level of care that we give and also the progress that the home has made. I've worked closely alongside the previous Deputy and the Manager, supporting them in the general day to day running of the home.


I attend regular training sessions keeping my knowledge and skills up to date, I also achieved a NVQ level 5 management and leadership award last year.


I am the home’s medication champion, providing and ensuring the safe practice of administration of medications. I train and update senior staff our systems, ensuring competency assessments are in place for administering medication.


Coniston House is beautiful caring home,


I am proud to be part of the team.


Vivien

Vivien Holland

Job Title: Activity Coordinator

Joined: 2015

I have worked at Coniston for almost 4 years starting as a Care Assistant. A year ago, I was asked if I would change my role to that of activities coordinator, this has been one of the best decisions I have made.


I attend pre-admission assessments with the Managers to introduce myself to the residents and their Families before they come into the home, letting them know about all the wonderful activities we do here.


I am passionate about providing person-centred activities to our Residents and in turn promoting the home. All the Residents and staff have lots of ‘Bright Moments’ at Coniston.


As well as the day to day in house activities such as the choir, bingo afternoons armchair exercises and pampering we also have weekly trips to the supermarket and the pub.


We also hold lots of fund-raising events and anything raised contributes to the bigger outings, for example, The Farm, The seaside, and local Pantomime.


Jane

Jane Green

Job Title: Care Assistant

Joined: 2011

I have worked at Coniston House for over 9 years, starting as a night carer.
I decided after a while that I would like to apply for the day carer role that had become available.


However, not long afterwards I started working in the kitchen as a cook.
I soon realised that I was missing the interaction with the residents by being in the kitchen, so I decided to return to care.


I know now that working within the social care industry is where I want to be, so I am currently undergoing training for more of a senior role. I would love to take on more responsibility and training in the skills required for medication administration.


I feel that I am a very caring individual and I am passionate about my job, caring and interacting with the residents is the favourite part of my job. I find the whole aspect of social care extremely rewarding.


I am currently completing my NVQ Level 3 in social care.