Hatfield House

Crooks Broom Avenue, Hatfield, Doncaster DN7 6JQ
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9.9 70 Reviews
  • Hatfield House, Doncaster
Anchor’s Hatfield House in Hatfield near Doncaster is a purpose-built care home, providing quality care and facilities within a comfortable and relaxing environment. The home continues to welcome new residents.

Finished to a high standard and built with the care of its residents in mind, the home offers a wide range of facilities combined with the latest technology. Each room is single and has an en-suite wet room.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life.

The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. Anchor provides dementia care and provides on-going training to care staff to ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

The group reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

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Care Provided by Hatfield House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Tanya Burnett (Manager)
  • Admission Criteria
    • Please contact Hatfield House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hatfield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,060
    • Self-Funded Residential Dementia Care from £1,060
    • RESPITE Self-Funded Residential Care from £1,060
    • RESPITE Self-Funded Residential Dementia Care from £1,060

  • Colleagues at Hatfield House will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Hatfield House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Hatfield House.


  • Parking

  • Onsite parking is available, including disabled spaces.


Hatfield House Reviews (70)

Total of 70, showing 1-20
9.9

Hatfield House has a Review Score of 9.9 (9.939) out of 10, based on 22 reviews in the last 2 years. Over all time Hatfield House has 70 reviews.

Overall Experience

  • 60
  • 9
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Date Published

70
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15
22
48

Review from Claire A (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Hatfield House enough for the care they have given to my dad over the last 4 years. He is treated like a member of the family, is well looked after and really loves living at Hatfield House. Nothing is ever too much trouble for the staff. My dad has a brilliant sense of
humour and the staff love to have a laugh and a joke with him which he really appreciates.
Hatfield House is extremely well run and I am grateful every day to have found such a wonderful place for my dad to live.
My mum was also at Hatfield House prior to passing away and I will never forget the care and love shown to my mum and the rest of our family in her final days by everyone at Hatfield House.
I would not hesitate to recommend Hatfield House to anyone. Thank you Hatfield House - you are amazing!!

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Review from A M (Nephew of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited a number of care homes, Hatfield House stood out as the best option for my uncle, and they haven't disappointed. The transition for my uncle wasn't easy at first but the home was able to adjust to my uncle's needs.
The staffing and management have always been friendly, approachable
and have always consulted with the family if there has been any issues. The home and my uncle's room is presentable and tidy, the housekeeping staff are forever doing his laundry and my uncle has been treated with care and respect, even when times have been difficult for him.

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Review from B W (Niece of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Watching our loved one live with dementia isn't easy, however, the staff at Hatfield House ensure our uncle is treated with dignity and respect. We as his family are always welcomed and included in all aspects of his care.

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Review from C S (Daughter of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Mum frequently in December and can only congratulate the staff on all the effort they have made with Christmas extra activities. The care is always excellent and I never have any worries as I leave Mum.
If anyone is reading this to consider Hatfield House for themselves or a relative,
I would highly recommend. It is a big transition moving to residential care but staff try really hard to accommodate residents individual needs and keep everyone safe and content. Mum would give the food 5 stars!
A big thank you to everyone.

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Review from J M (Daughter of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Hatfield House for 4 and a half years and I had have no issues at all in that time. The home is welcoming and extremely clean. I have nothing but praise for the way the home is run, the reception staff and the care staff. No one is complacent. I am kept regularly informed about
my mum on visits and a resident of the day phone call each month. The carers have become like family to my Mum and even though her dementia is advanced she responds well to those familiar faces and I know she is happy. It's so reassuring to know that she is so well cared for and treated with dignity and respect. I don't need to worry when I leave as I have complete confidence that she is in the best possible hands.

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Review from Emma L (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hatfield House has been a saviour to me. Leaving your precious loved ones being looked after by what are strangers to begin with has been made very easy. And they are no longer strangers - I now consider them extended family.
Apart from the care being fantastic and the care home making my mum feel
loved, supported, listened to and cared for, the main element of it are the staff. All completely willing to go over and beyond, not just for my mum, but for me when I have had various wobbles with her being away from me.
I cannot recommend the home enough. Christmas has been made really special again by the staffs care and attention.

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Review from Glynne L (Son-in-law of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A double-edged review as firstly my mother-in-law is a resident in Hatfield House and her care has been tremendous. The staff are fantastic and she is really settled. The other part is that my wife is completely settled with her mum being a resident. She no longer has anxiety about her mum's care, no
longer has to worry about whether her mum has eaten or taken her meds and most importantly feels that she can comfortably leave her to be OK once she has visited.

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Review from P E (Son of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her excellent team are doing a fantastic job caring for my mother who has Alzheimer's. I would not ever consider an alternative care facility whilst the current team of people are in situ. It would be hard to find a better group of care staff anywhere. Well done to the manger and her
staff and thank you.

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Review from Wendy R (Niece of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If you are looking for hotel standards, then Hatfield is the ideal place, if you are looking for lovely staff then it's also the ideal place.
However if your special person doesn't conform to the "certain way" they should conform to, then it's definitely not the ideal place.
The way my Uncle was treated
by the management (2 certain ladies) was appalling. After 6 days of him being there, they were ringing me nearly daily to tell me they "wanted him out". Asking us to go in and support him, we work and did visit regularly!. No care plan put in place, making him get up for breakfast, when clearly he didn't want any. This is all because he had a voice, and disrupted their perfect environment. Even when they knew he had nowhere to go, they insisted that he leave and it was only when he fell whilst in there care did they let him stay 4 more days. I and his social worker did everything they asked of us. Disgusting behavior from management.
This is not a hotel but a care home.

Reply from Tanya Burnett, Manager at Hatfield House

Thank you for taking the time to review Hatfield House. We take all feedback and concerns very seriously, where the wellbeing and safety of all our residents and colleague team is our priority. When a different care environment is more appropriate for a residents' individual care needs, we work with health professionals, fully involve the residents' loved ones and all relevant organisations to ensure our resident is fully supported and placed in the right care setting.


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Review from Gerry S (Relative of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is first-class. Staff are very friendly and look after the patients with a lot of love and kindness.

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Review from L S (Niece of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and helpful. Residents receive excellent care. The home is always clean and well-maintained.

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Review from D B (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has the best of care at Hatfield House, although she does need help with personal things, they still encourage her to be as independent as she possibly can.
Her room is just delightful as are the lounges and dining room. I have even told my children if I ever need a care home, I will happily
go to Hatfield House. I cannot speak highly enough of Hatfield House, the staff are brilliant and so caring.

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Review from J D (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

July has been a tricky month for us as Mum broke her arm in June. I have not worried once about Mum though. All the staff have been amazing. Extra measures have been put in place without us having to ask. I can see clearly that the staff continually care about her. Hopefully Mum will be back to herself
soon so she can join in the activities. She loves painting and baking so she will be pulling up a chair as soon as she can thank you very much.

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Review from H W (Daughter of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care my father has received. The staff have been attentive and supported him at all times. They have developed a good rapport with my father and helped him settle in. He loves the food and eats well. His room is kept spotless at all times.

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Review from Garry D (Son of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Hatfield House for nearly two years now and up to recently when her care needs increased she was living on the more residential floor. Mother has now moved onto a different floor where there are more care staff on hand to cope with the increase in needs of the residents.
The home is a very pleasant environment which we have found to be clean, secure and provide well for Mum's needs. All the staff are very pleasant and professional and always prepared to help with the simplest of requests. There are always things occurring with themed activities and decorations the most recent being VE Day when staff were dressed as land army girls or in 1940s style clothing. A pleasant place to be and we as a family have no regrets in our choice.

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Review from Julie B (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Hatfield House for a couple of years now, and the standard of care and service is excellent. Recently my mum was taken to hospital seriously ill, luckily she recovered and was able to return to the home. When she was discharged from the hospital, they forgot to send her
medication one of the staff off-duty went to collect it for her. The staff have been exceptional on her return and are contributing to her recovery. A big thank you to everyone!

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Review from Lisa L (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel confident that my mum is taken care of whilst she is a resident here. Everyone is always friendly and are always happy to discuss my mum's daily wellbeing.
They often have family and friends events that are always appreciated and supported. Thank you for the attention and care for detail and
putting the residents' needs first.

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Review from S P (Daughter of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we would just like to thank you all for everything you have done for mum for the last few years. It is not just been the care but the love and friendship you have shown taking the time to get to know her, the little things like how she liked her tea or what treats make her happy. Thank
you also for the support you have given me, especially this week in mum's final hours. Someone said it had been a privilege to care for her and we feel privileged that she had such special people looking after her.

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Review from D G (Husband of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hatfield House provided a very high standard of care to my late wife for four years. I was very pleased with all the staff and was impressed with how the care home was managed and the love and care they showed to my wife. I cannot thank them enough and would recommend them to anyone who would consider
placing their loved one in their care.

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Review from S H (Daughter of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into Hatfield House for assisted living. He now needs full-time care. I live elsewhere and only see Dad every four weeks. I go home with no worries about his care and because of the distance, the staff call me regularly to put my mind at rest. On my visit to the home, the staff are always
caring and considerate and nothing is too much trouble. The food is first class and his room is always very clean and tidy. Thank you to all.

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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Hatfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.939 for Hatfield House is calculated as follows: ( (255 Excellents x 5) + (2 Goods x 4) + (3 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 262 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hatfield House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Hatfield House directly for more details.


Awards / Recognitions (2)

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Meet the Team (0)

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Frequently Asked Questions about Hatfield House

What types of Care is Hatfield House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hatfield House provide?

Convalescent Care is an additional type of care provided.

How many Rooms does Hatfield House have?

There are 49 Single Rooms.

What are the Facilities & Services at Hatfield House?

Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hatfield House to the centre of Doncaster?

6.4 mile(s) as the crow flies, distance by road may be significantly further.