Hatfield House

Crooks Broom Avenue, Hatfield, Doncaster DN7 6JQ
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9.9 70 Reviews
  • Hatfield House, Doncaster
Anchor’s Hatfield House in Hatfield near Doncaster is a purpose-built care home, providing quality care and facilities within a comfortable and relaxing environment. The home continues to welcome new residents.

Finished to a high standard and built with the care of its residents in mind, the home offers a wide range of facilities combined with the latest technology. Each room is single and has an en-suite wet room.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life.

The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. Anchor provides dementia care and provides on-going training to care staff to ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

The group reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

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Care Provided by Hatfield House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Tanya Burnett (Manager)
  • Admission Criteria
    • Please contact Hatfield House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hatfield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,060
    • Self-Funded Residential Dementia Care from £1,060
    • RESPITE Self-Funded Residential Care from £1,060
    • RESPITE Self-Funded Residential Dementia Care from £1,060

  • Colleagues at Hatfield House will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Hatfield House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Hatfield House.


  • Parking

  • Onsite parking is available, including disabled spaces.


Hatfield House Reviews (70)

Total of 70, showing 41-60
9.9

Hatfield House has a Review Score of 9.9 (9.939) out of 10, based on 22 reviews in the last 2 years. Over all time Hatfield House has 70 reviews.

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Review from S O (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam has dementia. She still recognises us but she is very happy in Hatfield House. The staff are marvellous. My Mam (and the family) love them all for the care my Mam gets. I would definitely recommend the care to others thinking about either living there or having a loved one move in. The food looks
lovely so overall it is a 10/10 for me.

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Review from N W (Husband of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't think I could find anywhere better. All the staff I would give 10/10.

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Review from C M (Sister of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home are all nice and approachable, they are always nice and cheerful. They can't do enough for the residents. Finally, the manager they have knows what she is doing and everything is going well.
Well done girls and boys.

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Review from J L (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always praised Hatfield House for their care for my mum. However, when the COVID19 virus hit us all, the carers there came into their own. Times might have become tough and that just made me realise that the caring staff in there are tough too, there's the saying 'when the going gets tough, the tough
gets going' and that's so true in there. Their kindness, compassion and understanding know no boundaries. They truly understand my mum's dementia needs, treating her still as a person who has character, an individual and making her feel unique and interacting with her on a human level. I feel humble by their level of human kindness.

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Review from M W (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and food ok.

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Review from Christine U (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly atmosphere, helpful staff and very clean.

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Review from David E (Son of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise the home and staff enough. Anyone that asks, I recommend Hatfield House.

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Review from J J (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always kind and caring. Mum has improved so much since being here, and I know she is well cared for. The home is decorated lovely and has a homely feel. We could not ask for better care.

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Review from Anita F (Daughter of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the point of contact to Mum's care, I have had unlimited help and reassurance in finding a suitable home for my mum. All her needs are attended to just how Mum would like it. The staff and carers are extremely friendly and understanding, all amenities are to a very high standard. The transition
from Mum's home to care has been exceptional and reassuring for our family.

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Review from K S (Daughter of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are adjusting on a daily basis to embrace the ever-changing rules and regulations connected with Covid and visiting.
Always putting residents safety first which has served them well in preventing the infection in the home.

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Review from A M (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, Mum appears to receive very good care. Can I ask why do the staff always appear to be completing care plans and not interacting with the residents? Why are there appearingly limited activities at Hatfield House? Surely if residents have dementia wouldn't it be better for them to be doing
something, even if just for a short time rather than just sitting in a chair or in front of the TV?

Reply from Tanya Burnett, Manager at Hatfield House

Thank you for taking the time to review Hatfield House and we are pleased that you rate our overall standard as very good. We have a daily, weekly and monthly activity programme, which has been created with our residents’ input. However, we respect our resident’s preferences if they don’t wish to participate. The completion and updating of care plans is a regulatory requirement however our staff ensure they are interacting with our residents as much as possible.


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Review from Mark L (Son of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident, suffering from dementia and Alzheimers. The care and support she has received over these hard times is second to none. The staff are amazing, caring and kind. In times like these, is good to know my mother is in safe hands receiving the best care possible.

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Review from J S (Daughter of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Hatfield House since Sept 20 however due to Covid I have been unable to visit as only 1 family member can visit. She seems happy and looked after on the video calls and we are very happy to be able to do this to keep in touch with her. Overall I am happy with her care and look forward
to being able to see her face to face.

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Review from J W (Husband of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since first lockdown, I have had limited visits to see my wife. Garden visits then behind a screen. When before I visited every day so can't make a proper review. Before lockdown, everything was fine, no complaints but I do facetime my wife, she looks healthy and fine. Management and staff are doing
a great job in these uncertain times.

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Review from Anthony L (Son of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and father have both been residents of this care home, and I and my family have been very happy and satisfied with the care they have received.
Sadly now, they have both passed away, but I would like to say that the care home has given myself and my sister peace of mind that they had been
cared for in the best environment.

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Review from J B (Daughter of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have all had a terrible year. The worst part for me has been not visiting my mother since March. What has kept me going is knowing that the staff of Hatfield House, the Hatfield House family, have looked after her as if she were theirs. I miss seeing her but know that she is being well cared for
and loved. Thank you.

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Review from Margaret A (Niece of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am highly satisfied with the level of care which is provided for my Auntie in the care home. Her needs are generally met to a high standard, the staff being very caring. The staff do treat residents individually and with respect. There have been improvements in communication more recently which have
been implemented well. I would and have recommended Hatfield House to friend/relatives for their loved ones.

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Review from L A (Daughter of Resident) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the carers at Hatfield House enough, especially in this current Covid Pandemic. They are all very special people who go over and above what is needed. They are professional and caring in all that they do. The home is always welcoming and clean with the staff always pleasant no matter
what they face.

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Review from M C (Daughter of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful, kind and considerate. They take care of my mother with care, dignity and respect.
Communication is very good.

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Review from H F (Daughter of Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carers are always helpful and cheery with residents. Nothing is too much trouble for them. The place is always immaculately clean, which must be a struggle with older people who leave things out so they can't find them again.

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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Hatfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.939 for Hatfield House is calculated as follows: ( (255 Excellents x 5) + (2 Goods x 4) + (3 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 262 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hatfield House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Hatfield House directly for more details.


Awards / Recognitions (2)

Residential Care (Large Organisation) Award

Recipient: Anchor

Date: Wednesday 13 Nov 2019 More details

Residential Care Provider of the Year

Recipient: Anchor

Date: Thursday 14 Jun 2018 More details

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