Harden Hall

235 Coalpool Lane, Walsall WS3 1RF
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9.8 61 Reviews
  • Harden Hall, Walsall
Harden Hall is a contemporary residential and dementia care home located in the heart of the community. Each of the 54 single bedrooms has an en-suite wet room.

The home is operated by Anchor and provides residential care, which is personally tailored to meet the individual needs of customers and enhance their quality of life.

The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. Anchor are specialists in dementia care and provide on-going training to care staff to ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

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Care Provided by Harden Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Jane McDonald (Manager)
  • Admission Criteria
    • Please contact Harden Hall directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Harden Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,049
    • Self-Funded Residential Dementia Care from £1,049
    • RESPITE Self-Funded Residential Care from £1,049
    • RESPITE Self-Funded Residential Dementia Care from £1,049

  • Colleagues at Harden Hall will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Harden Hall to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Visiting

  • Visitors are welcome at Harden Hall.


  • Parking

  • Onsite parking is available, including disabled spaces.


Harden Hall Reviews (61)

Total of 61, showing 1-20
9.8

Harden Hall has a Review Score of 9.8 (9.793) out of 10, based on 24 reviews in the last 2 years. Over all time Harden Hall has 61 reviews.

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Review from Richard A (Son of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harden Hall is a fantastic care home the staff look after Mom with skill, care, compassion, respect and more. Every time I visit Mom is content and well looked after, plus the staff are always helpful and open with how she is, the extra activities are always great. The meals are fantastic and the home
itself is very well kept. Mom is very happy to be there and I am happy that she is there, fully recommended.

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Review from B T (Sister of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in this home for a while, staff are caring and look after her very well, we are made to feel welcome when we visit and get offered a drink, they have a coffee shop open twice a week and hairdresser on site and I would recommend this home to anyone. 100 percent best place.

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Review from P R (Granddaughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing! All the staff make sure they look out for my nan no matter what time of day it is! Every visit we get a full report of how she's been during the week. They make sure she has everything she needs and that she gets decent meals. Very happy with how Nan is being cared for!

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Review from F L (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom went to Harden Hall for respite, I cannot thank the staff for all the help Mom has received from them, so professional in their approach towards the residents and families.
Mom loves it, I myself feel at ease knowing she is in safe hands and that goes a long way. God bless you all.

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Review from P W (Son-in-law of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Harden Hall for almost 2 years and has been very happy there. The whole team are wonderful, always helpful and caring both with residents and visitors. For me personally, it is a huge relief that my wife has found somewhere for her Mum where she is happy and content and
well looked after, as the home she was in prior to this was nowhere near as good. My wife used to be very stressed out but since moving mum to Harden Hall she has been so much better. The home is always clean and welcoming, and they all know us and always have a chat. My wife gets updates on her Mum on a regular basis. I do sometimes feel sorry for the staff as they seem rushed off their feet, but they always have a smile on their face. I don't think people really appreciate how hard it is to work in a care home, but I am so grateful that they do and they deserve all the praise they get.

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Review from Sue W (Daughter of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harden Hall excels as a care home. The staff are wonderful, nothing is too much trouble and the care and kindness they show to my mum is second to none. Everyone from the management down to the cleaners are so kind and friendly. The home is always spotless, clean and welcoming. I know my Mum is very
happy here.

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Review from K H (Daughter of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been in Harden Hall for over two years. The staff are all absolutely fantastic from the manager, receptionist, care staff, cleaners, laundry ladies, handyman and kitchen staff. Without exception, they are all kind and caring.
The lounge area and bedrooms are lovely. The gardens have flowers,
benches, gazebos and seating areas and are very pleasant.
The food is good and my mom recently had a birthday party in the bar area which was wonderful. The kitchen staff provided a great buffet.
There is a hairdresser and a chiropodist and dentist also visit. Nurses come in at least once a week and will check over the resident if there are any worries.
The only problem we have had is my mom's hearing aid and dentures going missing. It is difficult for the staff to find them as my mom tends to take them out and some residents are able to walk about and pick them up, which is common in care homes. We are working with the staff to try and find ways to solve the problem.

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Review from Paul J (Son of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home to be great with residents, always let you know if there have been any problems. Care workers always sit down and discuss what activites they could do, dependant on the weather of course. The home is always welcoming and friendly.

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Review from J S (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is aways very welcoming and the staff are very friendly. They know my dad well and treat him with dignity and always interact with him. He is treated with care and respect, greeting him and checking if he is okay. This includes everyone from the caretaker, cleaners and all levels of care workers,
plus the volunteer in the care. Home is immaculate, always clean and fresh. Provide superb care for my dad and treat him as a real person. Fabulous.

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Review from R H (Grandson of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Basic care needs are not always met. Very friendly staff. Not as many activities as other care homes for residents. Visiting hours are limited and reception frequently has no one there to get in or out when visiting. The coffee shop is only open once a week on a Thursday 10-13.00 if a volunteer is in.
Shame as it would be nice to visit and have a coffee on other days.

Reply from Jane McDonald, Home Manager at Harden Hall

Thank you for taking the time to review Harden Hall. Thank you for your kind words regarding our staff. I will be sure to pass this on to my team. Care is one of our top priorities, the care of our residents, staff and loved ones. So, I'm very sorry to hear that you think the basic care needs are not always met, as this is something we take very seriously and always prioritise. We have individual care plans for each of our residents, daily activities to make sure our residents have an enjoyable time with us, and our meals are healthy and homemade, made with our residents in mind. Not only that, but we also make sure family members and friends are kept up to date with their loved one's health and what they've been up to. But if you have any recommendations that would benefit our residents, please feel free to give me a call or pop by. My door is always open.


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Review from Mark L (Son of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has limited mental capacity, minimal mobility, and can be challenging to care for. She has been a resident in Harden Hall for almost 18 months, and during that time the care she receives has been exceptional. The staff are always cheerful and friendly, and fully understand my mother's needs.
She's definitely in the right place to get the care she needs!

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Review from Elaine E (Daughter of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care my Mother receives at Harden Hall. The staff are very caring and always pleasant. Everyone works very hard to keep all the residents looked after to a high standard.
The home is well-run and is always clean and tidy. All of the staff take pride in their work
and are very friendly and welcoming to visiting family and friends.
All queries are dealt with efficiently and medical help is on hand if needed.
The home is spacious and there are areas to sit with your relatives away from the main communal lounge/dining areas.
Would definitely recommend.

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Review from Jane R (Daughter-in-law of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this care home, all staff are very polite and understanding of my mother-in-law's needs.
It feels like home from home as soon as you walk in.
Everybody is always smiling.
The food always smells and looks delicious.

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Review from Matt R (Son of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are polite smiling and have a caring manner to all residents.
Very welcoming atmosphere as soon as you walk in.
They are always doing activities to keep residents' minds active.
Food looks delicious.

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Review from S B (Friend of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy visiting Harden Hall, over the years that I have been visiting I have always felt comfortable and welcome, residents always have plenty of activities going on and support for all needed, I love it there.

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Review from Katie F (Friend of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care home where the staff go above and beyond, the manager is lovely, very caring approachable and professional. You always feel very welcomed and nothing is ever too much. I enjoy visiting and always feel part of the team and activities when I come and I am always offered a lovely
cup of tea.

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Review from D S (Friend of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly carers, make a good cup of tea and coffee.
I visit someone I have known for many years.
He tells me the food is very good and he seems well cared for and is helped by all.
As I have no idea of costs etc. I can only put satisfactory.
Reception is always welcoming and helpful, and security
very good, but handled kindly!

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Review from Wendy T (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom lived in Harden Hall from May 30th 2019 until December 2nd 2023. Unfortunately, she passed away, but at 91 years old, she had a good life. Those last years were made much better quality of life, nothing was too much, staff went above and beyond that the support we got as a family was second to
none. I would recommend the home to anyone. My mom was not the easiest dementia resident to care for and was difficult at times but the staff got to know my mom well and knew how to settle he and make her happy.

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Review from Damian G (Friend of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you walk through the door reception, office staff, care staff are wonderful. It feels like a home. The staff are amazing, there are smiles on their faces, and the welcome is warm and genuine. Nothing is too much trouble. It's a pleasure to always go there.

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Review from M B (Nephew of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harden Hall is a clean and pleasant care home. On every visit, staff are available if required and very helpful.
On-site facilities include chiropody and hairdressing, which my aunt loves.
I would highly recommend Harden Hall to anyone.

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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Harden Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Harden Hall is calculated as follows: ( (247 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 285 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harden Hall is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Frequently Asked Questions about Harden Hall

What types of Care is Harden Hall registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Harden Hall provide?

Convalescent Care is an additional type of care provided.

How many Rooms does Harden Hall have?

There are 54 Single Rooms.

What are the Facilities & Services at Harden Hall?

Pet Friendly (or by arrangement), Lift, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Harden Hall to the centre of Walsall?

1.5 mile(s) as the crow flies, distance by road may be significantly further.