Harden Hall

235 Coalpool Lane, Walsall WS3 1RF
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9.8 61 Reviews
  • Harden Hall, Walsall
Harden Hall is a contemporary residential and dementia care home located in the heart of the community. Each of the 54 single bedrooms has an en-suite wet room.

The home is operated by Anchor and provides residential care, which is personally tailored to meet the individual needs of customers and enhance their quality of life.

The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. Anchor are specialists in dementia care and provide on-going training to care staff to ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

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Care Provided by Harden Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Jane McDonald (Manager)
  • Admission Criteria
    • Please contact Harden Hall directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Harden Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,049
    • Self-Funded Residential Dementia Care from £1,049
    • RESPITE Self-Funded Residential Care from £1,049
    • RESPITE Self-Funded Residential Dementia Care from £1,049

  • Colleagues at Harden Hall will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Harden Hall to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Visiting

  • Visitors are welcome at Harden Hall.


  • Parking

  • Onsite parking is available, including disabled spaces.


Harden Hall Reviews (61)

Total of 61, showing 21-40
9.8

Harden Hall has a Review Score of 9.8 (9.793) out of 10, based on 24 reviews in the last 2 years. Over all time Harden Hall has 61 reviews.

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Review from A S (Son of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all polite and kind and take the time to listen to you. They do lots of activities for residents, there is always someone there to talk to on the telephone and every time I ask for something to be done for Dad it is more or less straight away.

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Review from P H (Son of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall experience of entering the reception of the care home gives you a good idea of the standard of care. My mother has been in the home for six years now, and I can say with hand on heart she would not be here now. I left in the community, my mom has reached a milestone in her long life she
will be 100 in October and she has got this far because of the standard of care those hard-working staff put in. All food is freshly cooked and presented well all furniture is replaced on a regular basis, well done to you all.

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Review from Russell H (Son of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my father arrived at Harden Hall a couple of months ago, there was an immediate improvement in his mental and physical health. The staff have welcomed him warmly and looked after him very well indeed, given his moderate dementia, this is of great relief to me to know that he is in a safe and very
suitable environment. He has also been able to develop friendships with some of the other residents. Many thanks for everything the team has done so far and long may it continue!

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Review from Lawrence W (Son of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home very welcoming, the staff are always on hand to answer any question we may have. The rooms are kept clean and tidy. Mom is always clean and presentable, Mom most of the time seems happy in her own world. I do like the fact you can visit without any restrictions. I would recommend the
home.

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Review from P T (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96 years young mother has been a resident at the home for over 12 months and has been well looked after throughout her stay. I have found the staff, friendly, welcoming and helpful in all aspects of mothers care. The home is well looked after and kept clean and tidy in all the areas I visit. I would
recommend Harden Hall to anyone looking for care for a loved one.

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Review from Jade M (Granddaughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is still a little new to Harden Hall; she's been here for around a month now. All staff we have come into contact with have been amazing. The home is always clean and tidy. All our questions have been easily answered. I'm at ease that my nan is safe and well cared for.

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Review from A B (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing place. The staff are the best and they treated my mother with empathy and dignity. Very professional. Very supportive of the family also. Also other members of the team. The chefs and cleaners and also the lovely lady who does all the admin. The standards are excellent.

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Review from Nellie B (Resident) assisted by family/friend published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home very clean and tidy, rooms are spacious with everything one could wish for. Staff are excellent, nothing is too much trouble. Looked after very well.

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Review from Julie J (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is at end of life care and the home have been very kind and caring towards her and have treated her with dignity which I know I would have found impossible in a hospital situation during the Covid crisis and I am extremely thankful for this care towards her.

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Review from M P (Sister of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my sister received while staying at Harden Hall. It was nice knowing that she was safe and secure during her respite stay. It gave me peace of mind, so I could relax. We shall definitely be using Harden Hall for all of my sister's respite care. All the staff that I came into
contact with were excellent, and the condition of the home was also excellent and homely.

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Review from Cherry F (Daughter-in-law of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about this wonderful care home, pure perfection. Every member of staff went above and beyond for our dad and us when we recently spent 4 days and nights at his bedside, sadly for end of life. They looked after us so well, keeping us fuelled, food and drinks all day and night and supported
us every step of the way. They have so much compassion and are so professional we just can't find fault or a single negative. Dad was only there a few months but he loved them all. They kept him smiling and had so much time for him. As they do all their residents. The care he received was outstanding from beginning to the end. The food was amazing. Rooms are beautiful and the staff are of the highest quality. They were so aware of every resident's needs at all times. We can't thank them enough for all they did for our dad making his last few months special for him and well cared for day and night. Can't put into words how grateful we are to have found Harden Hall and its amazing staff.

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Review from Diane A (Daughter-in-law of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and polite, very spotlessly clean. Staff are always helpful.

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Review from A A (Son of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

visited Mum on Monday 30th may, seems well settled and happy. Staff are great with her. The home as always is immaculate.

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Review from Colin A (Son of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and dignified, my mother is well looked after.

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Review from M M (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the care my father receives at Harden Hall. All the staff are caring and friendly and any concerns are always dealt with promptly. I find the team leader very approachable and they always listen to any concerns. The home is always clean and the food great.

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Review from Deb T (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the care my mother received during her time as a resident. They encouraged her to sit with the other residents and certainly got her to eat when we couldn’t. They provided an excellent standard of care to my mother and we were thankful for that even in her last days, the respect
they showed her went above and beyond. We couldn’t fault the care they provided to my mother. They also kept us up to date with regard to my mother's health and treated her and ourselves with compassion when she passed. The room was always spotless and they made sure she was clean.

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Review from Martin S (Son of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harden Hall is an exceptional care home. My mother was a resident here for over 2 years and I have nothing but praise for the way that she was cared for. Mum had dementia and the staff understood her and her changing needs. The team are kind, compassionate and treated Mum with respect and dignity at
all times. They got to know me and my family and looked after us and our needs too. It really did feel like an extended family. The care home is spotless and standards throughout are very high. The food is excellent and Mum enjoyed tucking in at mealtimes. The end of life care that Mum received was outstanding and could not have been more compassionate and dignified. We will never be able to thank the team enough and will be eternally grateful that we found Harden Hall.

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Review from K M (Daughter-in-law of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harden Hall has looked after my mother in law for four years and father in law for two years in all this time I have been completely satisfied with the care they have received. The staff are very caring and supportive and have the interests of the residents at heart. The home is very welcoming, clean
and the food is of a very high standard. Family and residents' wishes are given high priority, especially taking into consideration the complex needs of the residents.

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Review from S B (Daughter of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the team of staff for the care and support they gave my mum, and myself, during her life at the home. The care we received during the last weeks of her life were exemplary. I thank the day that she was accepted for a room in this home.

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Review from Lynn R (Daughter of Resident) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather has been a resident in Harden Hall for over three and a half years. I am so grateful for the loving care and attention he receives from the whole team. Although I haven’t been able to visit him as often as I would have liked recently, due to Covid restrictions, it is reassuring to know
that I can call the home and they are always happy to give me an update about my stepdad’s current health and well-being or if necessary they will contact me if there are any issues. I am also updated on a regular basis of any changes that I need to be made aware of regarding the home. A very pleasant, clean environment with a caring staff who are a pleasure to speak to. Thank you for all your hard work.

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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Harden Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Harden Hall is calculated as follows: ( (247 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 285 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harden Hall is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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