Harden Hall

235 Coalpool Lane, Walsall WS3 1RF
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9.8 61 Reviews
  • Harden Hall, Walsall
Harden Hall is a contemporary residential and dementia care home located in the heart of the community. Each of the 54 single bedrooms has an en-suite wet room.

The home is operated by Anchor and provides residential care, which is personally tailored to meet the individual needs of customers and enhance their quality of life.

The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. Anchor are specialists in dementia care and provide on-going training to care staff to ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

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Care Provided by Harden Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Jane McDonald (Manager)
  • Admission Criteria
    • Please contact Harden Hall directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Harden Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,049
    • Self-Funded Residential Dementia Care from £1,049
    • RESPITE Self-Funded Residential Care from £1,049
    • RESPITE Self-Funded Residential Dementia Care from £1,049

  • Colleagues at Harden Hall will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Harden Hall to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Visiting

  • Visitors are welcome at Harden Hall.


  • Parking

  • Onsite parking is available, including disabled spaces.


Harden Hall Reviews (61)

Total of 61, showing 41-60
9.8

Harden Hall has a Review Score of 9.8 (9.793) out of 10, based on 24 reviews in the last 2 years. Over all time Harden Hall has 61 reviews.

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Date Published

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Review from S G (Son of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in Harden Hall care home for over two years. She was always well cared for by a team of devoted staff. Whenever I visited her, I always found the home to be very clean, and the food was very tasty. During the pandemic, it was extremely difficult for both Mom and the family,
with not being able to visit her. However, we kept in touch by phone, and I know she was being well cared for in a safe environment. Mom passed away in September, and I know she was treated with dignity until the end.

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Review from Sandra H (Daughter of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been a resident at Harden Hall for the past six months. The carers have made her feel at home there and encourage her to eat and socialise. They are respectful of all the residents and provide a good standard of personal care. The staff always keep us up to date with any concerns. Overall,
we are very happy to have chosen this home for our mother's care.

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Review from Steva M (Son of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and father are residents in Harden Hall, and during their time at the home, the care they have received has been exceptional, especially during the covid19 pandemic. They are very well looked after with credit going to all the staff. The exceptionally hard work of the carers, laundry,
catering, cleaning and admin staff all playing their part. All health issues are dealt with promptly, and we are kept informed on all issues. Their well being is very important to all the staff at the home, and they do a wonderful job in exceptional circumstances.

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Review from Derrick S (Son of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Harden Hall since it opened in 2012. She will be 106 in a few weeks. Due to the 'virus' visiting has been difficult. I did manage to see her a few times in the garden, but can't see her at all now. However, I am happy to know she is being cared for very well. The staff have been
fantastic throughout this situation. I am kept informed of how Mum is doing. They are very caring and sympathetic. I have no complaints at all, the staff work hard to keep the home running smooth.

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Review from M R (Power of Attorney of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found that she is well looked after and happy in her new surroundings. Food and care are second to none. If there are any requests or problems; they are dealt with promptly and with care. We are happy with care and welfare.

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Review from M C (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first day Mom arrived, she has received nothing by outstanding care and attention from every member of staff making her feel very safe and loved by all.
The food is varied, and to very high standards from main meals to snacks, everything is cooked from scratch and looks and smell delicious.
The bedrooms are homely; all which en-suite facilities. Mom joins in with the activities, enjoys the entertainment, and is always up for going on trips to various places.
The place has given my mom a new lease of life; making new friends along the way and at almost 99-years of age - that's a really good thing.
Thank you all at Harden Hall.

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Review from P F (Niece of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, this home is very good and I am very happy for my aunt to stay here for however long it will be. The staff and carers are very helpful and also friendly they answer any questions or concerns I have.

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Review from S C (Wife of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had been a resident for 18 months. He has always been cared for in the best way possible. All the staff have always been like friends and have made us very comfortable. Unfortunately, my husband has passed away today, and the staff have been very compassionate. I have always recommended Harden
Hall and will continue to do so. If the need arises, I would definitely reside there myself.

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Review from Michael S (Son of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home and the carers are always helpful and approachable.
The way they treat my mother with dignity is so appreciated by all of the family.

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Review from Susan S (Daughter of Resident) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Harden Hall since June 2018 and I am pleased to say I have always been happy with the care she has received but must comment on the excellent care she has received over the last 2 weeks when, unfortunately, she was put on end of life care package.
All the staff that were looking
after Mom in her last days could not have been more caring and loving to her, also I would like to thank them for their understanding to myself and our family in the days before she passed away.
Thank you all very much indeed you all deserve a medal for your care of Mom.
Thanks again.

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Review from A K (Daughter of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came for a few weeks respite she settled quickly and has been comfortable. Her needs have changed whilst she was in the home due to her condition but we feel that they have tried to be proactive and active in helping her. The staff have been lovely and helpful especially team leader and carer we
feel that as well as looking after her they have looked out for her.
Thank you.

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Review from J C (Friend of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An extremely well run home where residents were treated with kindness and respect.
The building was maintained to a very high standard and the carers carried out their duties quietly and calmly.
Care was obviously taken in helping residents to dress and do their hair.
All this is due to a very efficient
but approachable manager.

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Review from David D (Son of Resident) published on 17 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mom moved into Harden Hall in March 2018 and we were hopeful she would settle and enjoy living there. Within 3 days she had an 'unwitnessed fall' and broke her hip. There was also another occasion when she fell out of bed and suffered a head injury, within weeks of the first incident. She was hospitalised
in June due to a clot on her lung and at a subsequent assessment, the care home advised that they were refusing to take her back because they couldn't meet her needs, this despite a meeting just weeks before where plans were agreed to support her return to the care home. The family are devastated.

Reply from Christina Cook, Home manager at Harden Hall

We were very sad to not be able to accept this lady back into our care, we assessed on two different occasions and were unable to meet her needs in our home following advice from the hospital. The staff cared for her very much and worked hard to regain her health so it was upsetting not to be able to have her move back home with us. I am so sorry for the distress this has caused you and your family.


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Review from M T (Daughter of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mom came to Harden Hall she has settled down quite well. She has had a few bad moments when things don't go right. All the staff carers and housekeeping really look after mom. If there is a problem at all the management and senior staff get it sorted. If mum needs a doctor or any change to
her medication the cares get it dealt with. The carers always contact me if there is a problem with mom, they always keep informed. They always make me and family welcome.

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Review from John W B (Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my stay very much and made lots of friends among both the patients and carers. I would like to see a few more games and activities as I found sitting in my armchair a bit boring. I found all the meals lovely.

Reply from Christina Cook, Home Manager at Harden Hall

It was an absolute pleasure to have you stay with us. Just to reassure you for the future, we are joining Anchor Active, a coaching course for activities. We have recently assigned two staff as wellbeing/activities champions to help us offer a wider variety and more frequent activities as well as help to develop our relationships with the local community. There is a daily activities calendar which is created using residents' ideas as well as occasional visiting entertainers/exercise classes.


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Review from Andrea S (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff, facilities and care 100%. This is our first respite and I have been very happy. I was able to go on holiday feeling relaxed, knowing Mum was in great care. Thank you all at Harden Hall.

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Review from Alan C (Partner of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very pleased with everything in the home. The staff and management were always there to listen to you and to help in any way if possible, and yes I would, and have, recommended the treatment. It was very good for my partner and I'm sure that the care and treatment will continue.

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Review from Tony L (Son of Resident) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Harden Hall for 4 years (now passed away) and I can truly say that she has been looked after very well all the time she was in there, and the staff have been excellent at all times. I would have no hesitation in recommending Harden Hall to anyone, it is where I would want to go.

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Review from Christine B (Daughter of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been with Harden Hall for three years and generally my sister and I have been pleased with her care.

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Review from J H (Daughter of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the above home since February 2017. Although sometimes she is quite shy, the staff always know how to handle her with compassion and kindness. There is one particular lady that all my family are extremely fond of. She is one of your carers and she is so professional in everything
that she does. She is very considerate at any time we drop in.
She is warm, friendly and extremely understanding. Well done Harden Hall for sourcing such lovely staff.

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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Harden Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Harden Hall is calculated as follows: ( (247 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 285 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harden Hall is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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