Harden Hall

235 Coalpool Lane, Walsall WS3 1RF
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9.8 61 Reviews
  • Harden Hall, Walsall
Harden Hall is a contemporary residential and dementia care home located in the heart of the community. Each of the 54 single bedrooms has an en-suite wet room.

The home is operated by Anchor and provides residential care, which is personally tailored to meet the individual needs of customers and enhance their quality of life.

The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. Anchor are specialists in dementia care and provide on-going training to care staff to ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

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Care Provided by Harden Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Jane McDonald (Manager)
  • Admission Criteria
    • Please contact Harden Hall directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Harden Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,049
    • Self-Funded Residential Dementia Care from £1,049
    • RESPITE Self-Funded Residential Care from £1,049
    • RESPITE Self-Funded Residential Dementia Care from £1,049

  • Colleagues at Harden Hall will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Harden Hall to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Visiting

  • Visitors are welcome at Harden Hall.


  • Parking

  • Onsite parking is available, including disabled spaces.


Harden Hall Reviews (61)

Total of 61, showing 61-61
9.8

Harden Hall has a Review Score of 9.8 (9.793) out of 10, based on 24 reviews in the last 2 years. Over all time Harden Hall has 61 reviews.

Overall Experience

  • 50
  • 9
  • 1
  • 1
  • 0

Date Published

61
3
14
24
37

Review from Anthony J (Son of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following last years damning CQC report I along with most relatives have been closely monitoring the changes/improvements at Harden Hall and yes there have been some, but there's still a long way to go. The general atmosphere has improved and the staffing level has increased which can only be good.
My mother seems quite "content" most of the time, the food is good and overall I feel things are finally on the up but not before time.
The new manager seems to have matters well in hand and communicates with relatives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Harden Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Harden Hall is calculated as follows: ( (247 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 285 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harden Hall is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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