Hill House Nursing and Dementia Home

Beacon Hill Road, Ewshot, Farnham GU10 5DB
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9.9 179 Reviews
  • Hill House Nursing and Dementia Home, Farnham
Hill House Nursing and Dementia Home is a purpose built, 56-bedroom home, committed to the highest standards of care and service, within a friendly and happy family run home. The home is rated Outstanding in caring and Good Overall by CQC (April 2022).

The aim is to provide the highest level of care in a dignified and compassionate way, with the best facilities and equipment in a comfortable home with trained experienced staff. There is a full and diverse activities programme for the residents put on throughout the home, providing many opportunities to socialise, participate and pursue their own interests. Outside there are beautiful, landscaped gardens and courtyards planted with year-round colour which are accessed by level, flat paths.

Qualified nurses and trained carers try and improve the quality of life for those who have chosen to live at the home. The approach is not one routine fits all, but rather a more personal care plan that makes allowances for the individuals' needs and concerns. The residents are at the centre of the home helping to create the Chef's menu's and choosing the activities programme. Everyone at Hill House wants the residents to be well cared for, happy and enjoy living at Hill House.

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Care Provided by Hill House Nursing and Dementia Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shabana Hullemuth (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (52)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Hill House Nursing and Dementia Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, no restriction on visiting times.


  • Parking

  • On site parking


Hill House Nursing and Dementia Home Reviews (179)

Total of 179, showing 41-60
9.9

Hill House Nursing and Dementia Home has a Review Score of 9.9 (9.860) out of 10, based on 68 reviews in the last 2 years. Over all time Hill House Nursing and Dementia Home has 179 reviews.

Overall Experience

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Date Published

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Review from Derek D (Husband of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for 3 plus years and I have never regretted the choice of Hill House. Staff are lovely, caring and communicative. The building is very well maintained. Activities are exceptional, daily, well-organised and appropriate to the residents' conditions.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you so much for taking the time to leave a 5-star review for Hill House, our staff will be so pleased to read this. We are so glad that you are happy with the care your wife receives and all that the home has to offer, especially the activities that our wonderful team put on throughout the week.


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Review from Nicky C (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with the care my father receives. He has been a resident of Hill House for almost a year. It has the most incredible atmosphere and whether a resident or a relative you are made to feel welcomed and so at home. Often when visiting I see the various staff engaged with the many residents,
there always seems to be a smile, a hug or a chat. The staff are simply fabulous - where do I start. The kind and gentle nursing/care team who are always on hand and nothing is ever too much trouble; the activities team who come up with the most fabulous activities and events (highly recommend the quiz nights), the catering team who produces delicious top quality meals and the front and back of house staff that are always ready with a smile and clearly go out of their way to help make Hill House such a fantastic place.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you so much for taking the time to leave a wonderful review for Hill House, we are so pleased that you are delighted with the care your father receives. It's great to read such wonderful things about our staff, the home and all that we have to offer.


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Review from Hilary W (Niece of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill House is an outstanding nursing and dementia care facility. They have cared for my aunt for over a year now. She is always beautifully turned out and it is very obvious that she is loved and cared for exceptionally. I know she can be difficult at times but all the carers seem to take it in their
stride. All the staff are so caring, attentive and helpful and I have a great deal of peace of mind knowing aunt, who is my mother's older sister, is so well looked after. This is essential for my sister and I as we are dealing with both of our parents who are in their 90's, on a daily basis, and still at home which is extremely difficult and demanding. Knowing our aunt is safe is such a relief for us as we are her next of kin. I cannot recommend Hill House highly enough. Thank you.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you so much for taking the time to leave a 5-star review and for your kind words regarding the staff, they will be so pleased to read this.


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Review from R B (Son of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old mother has been a resident since July 2023. In that time her wellbeing has gone from very poor to excellent, despite her severe dementia, and totally due to the superb care offered by Hill House! I credit the manager and her entire team for taking such excellent care of mum, providing
kind and gentle support through her confusion, and backed up with careful medical attention when needed.
I visited many nursing care homes last year but could find none in the area offering better attention and continuity of care to its residents. This family-run business is a model of how dementia care should work, with excellent continuity and teamwork among the staff to make the resident's lives as stimulating as possible. Equally important to mum's recovery has been the excellent quality of the food.


I only wish we could convince our governments that such quality care could be made accessible to all sufferers of the horrific disease of dementia.


Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you so much for taking the time to leave this wonderful review for Hill House, the staff will be so pleased to read such lovely feedback. It's great to know you have seen such an improvement in your mother's wellbeing.


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Review from Irene W (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Hill House for almost 4 years. The management and staff are kind caring and professional and with a no-agency policy they have the time and continuity to build lasting and memorable relationships. The activities team are just outstanding and never fails to come up with
all sorts of entertainment and creative activities to keep everyone active and engaged. The owners take a personal interest in every resident and family, making sure everything that can be done to support the residents is in place. The whole company has an inclusive family approach which is very reassuring and genuine. I know that if I am unable to visit my mum she will be receiving the very best of care and that feeling is worth its weight in gold. I can't recommend it highly enough.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you so much for taking the time to do a review for the team at Hill House, they will be so pleased to read it. We would also like to thank you for the time that you took to visit the home and support the team.


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Review from Stephen B (Stepson of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always felt confident in the knowledge our dear stepmother was being looked after with great compassion, care and dignity, despite the dementia she suffered from.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you very much for your review, we were honoured to care for your step mother, she is missed.


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Review from Sally N (Daughter of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I live in America, I’ve been able to visit my mother twice in the last year while she has been a resident of Hill House, staying nearby and visiting her daily for a week each time. I was extremely impressed with the whole atmosphere of the home, from the welcoming and caring staff to the wonderful
activities provided every day for the residents. My siblings visit our mother regularly, and I’m often able to have a video visit with them. They also share with me health updates and the fun activity newsletters. Being so far away, it is extremely comforting to know that my mother is in such competent and caring hands.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you so much for doing a review for the team at Hill House. We feel honoured to care for your mother.


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Review from Nicky M (Daughter of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since August 2022 and Hill House has proven itself to be a wonderful home for her. Hill House does not employ agency staff - all staff are employed directly and as a result work as a cohesive team, they all know Mum well and she knows and trusts them. The entertainment
for residents is fabulous - there is never a dull moment, and the team make sure every resident feels included and special. As a family, we cannot fault Hill House and feel very lucky to have found it.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

We feel honoured to care for your mum and we are so pleased she is happy at Hill House. Thank you so much for your kind review, the team will be thrilled to read it.


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Review from S T (Daughter of Resident) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Hill House Nursing and Dementia Home are always friendly, polite and professional. They treat Dad with respect at all times ensuring he has choices and is supported in his decision making. He is encouraged to join in activities which are always varied and fun but when Dad wants to be in
his room staff ensure that he has things to keep him occupied and regularly check on him.
Dad is happy at Hill House where he feels safe, has a routine for him and is well cared for by a designated team whom he trusts.
As relatives, we are kept informed of Dad's care and invited to contribute towards care planning. We are always made to feel welcome and an important part of Dad's life.
There are regular relatives meetings including via video call so everyone has a chance to be kept informed and to be part of wider discussions.

Reply from Claire Heslington, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for your lovely review. It is a real pleasure to have your dad in our home, he is a true gentleman. He is so popular with all the staff and residents and we are really glad he is so happy here.


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Review from Virginia S (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As another review put it so eloquently, moving a parent into a care home is difficult and emotional, especially if dementia is involved. Our father was fiercely independent and very resistant to any type of care. It became unsafe to keep him at home and the move was traumatic because he went into Hill
House in the middle of a lockdown.
The staff at Hill House are consistent and all are warm and friendly. They really care about their residents and have lots of experience. They do all the personal care jobs and continue to smile, difficult as these jobs must be. My father became quite rude and fought off help, but with time he mellowed and now he says that 'the care is very good'. He has been at Hill House for three years. The nurses and day-to-day staff are all really kind and the food is excellent. My father now spends most of his time asleep and he does not participate in activities but he would not have wanted to anyway. The staff call and update us all the time. We visit every week.

Reply from Claire Heslington, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for taking the time to leave us a review, they are always appreciated and the staff like to read them. Consistency of care is very important to us and is the main reason we never use agency staff. I'm so glad your father has settled in with us, we are very pleased to have him.


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Review from Mandy B (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving a loved one into a home is emotional and difficult. 15-months down the line, our journey is still ongoing, we can honestly say Hill House has helped to ease the pain. Our mother is in an environment where she feels respected, safe and “at home”.
One of the reasons we chose Hill House is the
consistency of staff and without exception, the same care team has looked after our mother from her arrival. This has given her, and us, a sense of continuity, and seamless communication with nursing and admin staff.
We visit often and witness the daily running of Hill House. It is always buzzing! The wonderfully creative activities team keeps everyone engaged. And, although our mother was frail, and resistant to ‘joining in,’ she was always made to feel a part of the community.
My three siblings and I are so glad we found Hill House. It has given us peace of mind, and we wholeheartedly recommend it to anyone seeking a home where your loved ones will feel safe, nurtured and understood.

Reply from Claire Heslington, PA/Administrator at Hill House Nursing and Dementia Home

Thank you so much for your heartfelt review. It is lovely to read that your mother feels safe and so well looked after, our staff really do go above and beyond for our residents and their families, we are very proud of them.


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Review from Lynda G (Daughter of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last days at Hill House after spending 7 weeks in hospital. The care and love she received from the staff at Hill House was wonderful. The comfort provided in her room first class. My brother and I spent quiet and peaceful hours with her at this sad time. Thank you so much.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for taking the time to leave us a lovely review. We are so glad you and your brother were happy with the care your mother received with us. We are extremely proud of all our staff and the wonderful care they give to our residents and their families.


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Review from Sarah-Jane L (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely dad went to Hill House for almost a month's respite care subsequent to a fall at home and was cared for superbly. In an extreme state of frailty, he was treated with kindness, respect and outstanding communication. My dad spent a period in hospital prior to his respite and Hill House went
out of their way to ensure he was assessed and picked up from the hospital setting as soon as he could be discharged. Pain from a broken shoulder injury was managed extremely well and all staff with whom I came into contact were compassionate, knowledgeable about his condition and most importantly genuinely kind. I would not hesitate to recommend Hill House to any potential relative or service user for peace of mind and outstanding care for your loved ones. Thank you to everyone without exception.

Reply from Claire Heslington, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for your lovely review. It is lovely to read that you and your dad were so happy with his care and we are really pleased that your dad has recovered well enough to return home.


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Review from S S (Son of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Hill House has been a godsend for us after caring for our 90-year-old mother for a year, we finally decided that we were not able to keep her well and looked for full-time nursing care. Hill House is a clean safe stable environment with attentive and patient staff who genuinely care about their patients.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

All the team will be so pleased to receive your review. Thank you for taking the time we really do appreciate it.


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Review from S G (Daughter of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Hill House now for 6 months. From the first moment we walked into this nursing home we felt the warmth and love from all the staff; this is a happy place.
Mum is very well looked after and seems peaceful and content within her new environment. The care and compassion from
all the staff is outstanding. We feel very lucky to have found such a wonderful new home for Mum.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

We are very happy your mum as chosen to live at Hill House and that you and she is happy. We really appreciate your kind review which will go up in the staff room for all to read.


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Review from Robert L (Son of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for just over a year. Our experience has been that the facilities are excellent and the staff are kind, professional, and very committed to providing the best possible care. There always seems to be something happening at Hill House with wide-ranging activities which seem
both stimulating and entertaining. We have been particularly impressed with the high level of communication. As well as the regular excellent pictorial newsletter we receive a monthly 'personal' update and emails from the nursing staff whenever there is something to report. We really value this high level of communication.
We have always found whoever we have come into contact with in whatever role to be friendly, kind, and patient. I would certainly highly recommend Hill House - the staff are brilliant.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you very much for your kind, thoughtful review of the team at Hill House. The reviews go up in the staff room and they will so pleased to read how their hard work and dedication is valued. We are also very pleased to have your mother with us at Hill House.


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Review from J S (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since last year and I'm very happy with the care she receives, her behaviour can be quite challenging at times but the staff always seem to find ways to reassure her, the GP visits on a regular basis and we're always kept informed about any changes with Mum via email, there are
various activities which Mum doesn't always take part in but she's happy to sit and watch, I can always leave Mum after a visit safe in the knowledge that she is being well looked after.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for taking the time to do a review for Hill House and the team. We are pleased your mum is happy and that you are happy with her care.


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Review from C S (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Hill House for nearly two years and I continue to be amazed by the wonderful care he receives from every single member of staff. Over his time at the home he has been coaxed into joining in with the wonderful activities that are organised by the incredible activity team and has
been on trips out with them which really makes his day as his mobility is an issue so without them he would not be able to venture out as it would be too much for me to take him out alone. I cannot recommend this nursing home enough as the staff are superstars.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

The team will really appreciate your lovely review of Hill House. We are honoured to care for your father and we really appreciate your help and support with the activities in the home too. Thank you very much.


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Review from Jon C (Son of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my mum at Hill House there is always a warm welcome from the reception staff and all the care staff. They know who I am and who I am there to see and that attention to detail is reflected in the care that I see for Mum. Despite Mum's condition meaning that she can be challenging they
always treat her with utmost respect at all times and the patience shown is fantastic. The personal care that she receives is really good, she'd never had her nails done before she moved into Hill House! Although she is confused as to where she is it's a great relief to all the family that she is now in a safe, caring environment as her condition starts to deteriorate.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

We are so pleased your mother is happy at Hill House. Thank you for taking the time to do a review. We put the reviews up in the staff rooms and the team also receives a bonus for how many good reviews they receive so they will be very pleased.


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Review from D S (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hill House team continues to care for my mum with kindness and great compassion. Her needs are met from laundry to toileting and always with a smile. Alzheimer's makes caring challenging, but the staff always do their best. We are kept informed by email/telephone of any issues and any concerns
are dealt with swiftly. A full activity calendar is provided but not all of these are suitable for Mum due to her condition but she will watch and likes being nosey. She has developed a mean sense of humour lately which seems to keep everyone amused. We have attended BBQs, competitions and most recently were fortunate enough to be with Mum when a ballet class visited. It was a true delight and the interaction we had with Mum was priceless. We are always made to feel welcome and the reception staff always greet you with a smile. The menus are varied and Mum particularly enjoys the puddings and Mum's room is always clean and tidy.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

We really appreciate your kind, thoughtful review of the team at Hill House. It lifts everyone when they read that their hard work is appreciated. We are so pleased your mum, you and the family enjoy the activities and your mum is happy at Hill House. Thank you for doing a review.


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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Hill House Nursing and Dementia Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 68 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 68 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Hill House Nursing and Dementia Home is calculated as follows: ( (698 Excellents x 5) + (84 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 795 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill House Nursing and Dementia Home is based on 68 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 68 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2017

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (15)

Alison

Alison Lee

Job Title: Proprietor

Joined: 1998

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.


I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.


Laura

Laura Cooper

Job Title: General Manager

Joined: 2015

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.


Shabana

Shabana

Job Title: Home Manager

I’m Shabana the manager at Hill House Nursing Home. I have a combined experience of 23 years in nursing and care management both in the UK and overseas. My values and passions have been consistent from the start. I pride myself on the quality and high standard of care with a person- centred approach based on each individual resident by creating and supporting a homely and warm atmosphere where residents feel safe and well cared for. I’ve thoroughly enjoyed my time so far at Hill House especially due to the friendliness and resilience of the staff and the warmth of the residents which I believe is a truly special place to live and work.


Cristy

Cristy

Job Title: Deputy Home Manager

My name is Cristy, I am deputy manager at Hill House with many years of nursing and management experience. I specialise in elderly care. I am extremely proud of my role at Hill House and enjoy working with such a dedicated and warm-hearted team of carers, nurses and management. My passion in life is to ensure our residents are happy and receive outstanding care.


Ben

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.


I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.


James

James Blight

Job Title: Hospitality Manager

Joined: 2022

I have over 25 years of experience in Hospitality, mostly as a chef. Prior to joining Woodlands and Hill Brow, I spent 5 years working in a luxury care home in Andover, overseeing the kitchens, housekeeping, activities and maintenance departments. I really enjoy seeing happy residents enjoying their food and having fulfilled lives.


My goal is that my contribution through experience, passion and determination gives everyone living at Hill House the best possible quality of life.


Nicoleta

Nicoleta Apostu

Job Title: Senior Nurse and Clinical Lead

Joined: 2016

My name is Nicoleta Apostu and I am the Senior Nurse and Clinical Lead at Hill House. I joined Woodlands and Hill Brow Ltd in 2016, after working in a number of other nursing homes previously. I was drawn to Hill House because of its reputation for delivering outstanding care.


It is my belief our residents should receive excellent nursing care and I am proud to be part of the team at Hill House.


Alex

Alex Fenics

Job Title: Nurse

Joined: 2023

Hello, my name is Alex and I have not been at Hill House as long as most of the team. I am really enjoying my role, the home and caring for the residents. The management team and carers are always looking for ways to provide outstanding care for the residents and welcome working with the residents and families so the care is personalised for each resident and their needs and the fact the company never use agency staff goes a long way to support this.


Helen

Helen Evans

Job Title: Senior Carer

Joined: 2011

My name is Helen Evans. I am Senior Carer at Hill House Nursing Home. I joined Hill House in 2011, having previously worked at Woodlands and Hill Brow. My passion in life is looking after people. I really enjoy caring for all our residents and their different needs and being an important member of the team at Hill House.


Gita

Gita Lama

Job Title: Senior Team Leader

Joined: 2018

I have been working with Woodlands & Hillbrow since 2018 going from a carer to a senior and now a team leader, I am proud of all I have achieved. Caring for our residents is my main priority. My goal is to make sure they are happy and comfortable. I also enjoy working with such a great team and the managers care about the residents and the staff. They understand that caring for us helps us to provide outstanding care for the residents.


Ryan

Ryan

Job Title: Head Chef

Joined: 2016

Hello my name is Ryan, I have been a Chef for the company for over 5 years. I love my role as Chef and making a difference to the resident’s nutrition and hydration. I really enjoy seeing the residents enjoying my freshly prepared meals.
Woodlands and Hill Brow is a fantastic company to work for and it is an honour to be part of a fantastic home and team which never uses any agency staff.


Marianne

Marianne

Job Title: Reception

My name is Marianne and I’ve been working in Hill House as a receptionist/administrator since 2018. I love my job, welcoming visitors and family members into the home and working hand in hand with our care staff and activities team to make our residents happy.


Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.


Steve

Steve Johnson

Job Title: Chef

I'm Steve, and I have the privilege of working as a Chef at Farnham Mill. It brings me immense joy to be part of a company that truly cares for its employees and fosters a supportive atmosphere. The management team is exceptional, always putting the well-being of both the residents and staff at the forefront.


One of the most rewarding aspects of my role is preparing meals for our residents. I make it a point to engage with each person individually, learning about their favourite foods and drinks. Their happiness is my priority, creating wholesome, delicious, and nutritious meals that they genuinely enjoy.


In addition to my kitchen duties, I also manage the chefs' table and cooking club at both Farnham Mill and Hill House. It’s my passion to encourage our residents to explore their culinary skills and creativity, ensuring that we keep that spirit alive together.


Steve

Steve Johnson

Job Title: Chef

I'm Steve, and I have the privilege of working as a Chef at Farnham Mill. It brings me immense joy to be part of a company that truly cares for its employees and fosters a supportive atmosphere. The management team is exceptional, always putting the well-being of both the residents and staff at the forefront.


One of the most rewarding aspects of my role is preparing meals for our residents. I make it a point to engage with each person individually, learning about their favourite foods and drinks. Their happiness is my priority, creating wholesome, delicious, and nutritious meals that they genuinely enjoy.


In addition to my kitchen duties, I also manage the chefs' table and cooking club at both Farnham Mill and Hill House. It’s my passion to encourage our residents to explore their culinary skills and creativity, ensuring that we keep that spirit alive together.