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Review from N P (Daughter of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience

Hill House continues to offer kindness and care to my mum. Her needs are met, and the staff work hard. Alzheimer's makes caring challenging at times, and the carers at Hill House always do their best. There is always a jam-packed activity calendar, but not all of these are suitable for our mum due to

her condition, but the activities staff will always visit Mum's lounge area during the course of the day. We are always made to feel welcome and are encouraged to take part in the friends and relatives events. Most recently, a dance school has been an absolute joy, and to see the happiness on Mum's face was priceless. The menus are good, and Mum always enjoys her food.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

All of the team will really appreciate your kind review. We do put the reviews up in the staff room so they will get to read it - thank you. We are so pleased your mum, you and your family get to enjoy the activities.

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Review from Alison G (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience

Mum has been in Hill House since April 2022 and is very settled there. The staff are kind, attentive and they know her and her little foibles very well. She is exceptionally well cared for. She is safe, comfortable and has her favourite biscuits beside her! The continuity of staff is a major factor

in her contentment and now masks are no longer required she is able to talk with them (lip reading) despite being very deaf. Hill House is spotlessly clean; the food is very good and the whole place smells fresh on every visit. We are kept up to date with frequent emails and are always able to chat with management and nursing/care staff at any time. Hill House is a welcoming, happy, caring environment. We are so pleased we found such a lovely, friendly place for Mum.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

We are so pleased your mum is happy and comfortable at Hill House. We are honoured to care for her. Thank you for taking the time to do a review for the team.

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Review from N L (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience

Mum always seems quite happy. The staff know her and are aware of her needs and her likes and dislikes. The staff are welcoming when we come to visit. The food choices are good and Mum is always offered a variety of options.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

We really appreciate you taking the time to do a review of Hill House. We put the reviews up in the staff rooms for the team to read.

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Review from Mary J (Cousin of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience

My 98-year-old cousin has lived in Hill House Nursing and Dementia Home for over 3 years. I visit when I can as I live a little distance away. Hill House is always welcoming, helpful and calm. Receiving weekly photos of residents enjoying the imaginative activities is so reassuring for someone like

me who can't pop in as often as I like. The care and thoughtfulness of the staff is exceptional. A lovely place.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you very much for your kind review for the team at Hill House, they will be very pleased to read it.

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Review from S S (Son of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience

My mother, who has been in the home for the last six years, has always received the best care. The staff have always been caring and sympathetic to my mother's needs. When visiting I and my brother and my sister were always made to feel welcome and treated with kindness. The staff cared incredibly well

during the Covid pandemic and they always kept us well informed with visiting roles and made every effort to enable us to visit safely! I would highly recommend the nursing and dementia houses.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

We really do appreciate your review of the home and team at Hill House. It is honour to care for you mother.

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Review from Kate B (Daughter of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience

My mum has been with Hill House Nursing and Dementia Home a couple of weeks now and words cannot fully convey how delighted I am with the care she is receiving. I wished I had been able to move her in sooner, as I hadn’t realised exactly how much difference it would make. She is now smiling, developing

her confidence day by day and is being stimulated so well by the amazing daily activities planned. The nursing care is also exceptional and in less than a month she’s been reviewed by the optician, dietician and physiotherapist! The staff are amazing, so kind and they genuinely care. It’s taken a huge worry off my shoulders to know she’s well looked after now.
We’ve spent lots of time in the garden (which she adores) and to receive the fortnightly email updates and photos of things she’s been up to, fills me with such joy. It’s also really helpful as I can now talk about the activities with her as she’s patchy in her memory! I could not recommend Hill House more highly.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

We are so pleased your mother is happy at Hill House, she is lovely to care for. Thank you for taking the time to do a lovely review for the team, they will be thrilled to read it.

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Review from F W (Daughter of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience

I was very happy with the care provided to my Mum during her respite care. The staff were always willing to help, they made sure they understood my mum's needs. There always seemed to be activities available to entertain her and she very, very content.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you so much for your kind review, all the team will be so thrilled to read it. We loved having your mother at Hill House and are pleased she felt content while she was here.

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Review from Georgina A (Wife of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience

My husband was in Hill House Care Home for only three weeks but he received excellent care and compassion and love from every member of staff.
When his health deteriorated the care he received was excellent and the care that my family and I received was so much more than we expected.
I will never

forget how kind they were to us as a family.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for taking the time to write this kind review for the Hill House team. We are honoured to have cared for your husband.

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Review from Frances O (Sister of Resident) published on 9 April 2023
Submitted via Website • Report

Overall Experience

My sister came to Hill House Nursing and Dementia Home because she needed more care than was available in her residential home.
We were immediately impressed by everything. Everywhere was spotlessly clean and the staff were always caring, efficient and good-humoured.
Interesting entertainment and

activities were laid on for the residents and the staff encouraged them to participate which served to improve their well-being.
When my sister was nearing the end, the staff couldn’t have been more helpful and caring and nothing was too much trouble. Everyone was so approachable, I was overwhelmed by the kindness shown to us.
When I returned to see everyone after an absence of five months, my niece and I were greeted enthusiastically by the staff who made us so welcome.
It is a testament to the quality, professionalism and happy conditions at Hill House that most of the staff were the same as the ones who looked after my dear sister.
My very grateful thanks to the very approachable management and staff.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

All of the team will really appreciate reading your thoughtful review. Thank so much for taking the time. We are so pleased to have your sister with us in the home and that you enjoy visiting.

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Review from B W (Husband of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience

Very good service all round.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for the review for the team at Hill House. It is much appreciated.

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Review from Ian H (Son of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience

My father is extremely well looked after. The staff are very friendly and very caring. His room and his bed are always tidy and he is made to be comfortable whether in bed or in the chair. I have never had to worry about the care my father gets in Hill House Nursing and Dementia Home. I have full trust

in the staff that they treat my father with compassion and dignity.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

We feel honoured to care for your father. Thank you for taking the time to do a lovely review for the team, they will be so pleased to read how much their hard work is appreciated.

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Review from David W (Son of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience

This is the 3rd home in a group of homes that my dad has been in. He moved through the homes as his needs changed and his dementia got worse. Dad's care has been second to none. The team who looked after him were always positive with him and us, caring and attentive. Dad was always happy, clean and

shaved, very well fed and always well-dressed. The environment of the home is 1st class with great facilities and is incredibly clean and well maintained. The management of the home is accessible and approachable and all the staff care.
Dad spent the last couple of years at the home before he passed away and I have not one bad thing to say, only thing good things. I was happy that he finished days loved and cared for and the last 2 or 3 days of his life, the team at the home could not have done more for him and the family. I would say simply that you can 100% trust the team at Hill House to look after your loved one.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you so much for your kind review. I will ensure it goes up in the staff room for the team to read. They all miss your father and felt it an honour to have cared for him.

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Review from Rebecca B (Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience

My father moved to this incredibly well-run nursing home in early January.
He has advanced dementia and is being exceptionally well cared for.
All of the staff are incredibly kind and caring and extremely knowledgeable too.
I highly recommend this nursing home. This is the 3rd home he has lived

in and by far the very best indeed.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for doing a review for Hill House. We are pleased to have your father with us at Hill House.

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Review from Sandra S (Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience

I came to Hil House to put on weight and be able to walk again and climb stairs after major surgery and six weeks in the hospital. I didn't know what to expect and was so pleased to have a lovely room and wet room to stay in. Every need I had was met with the loveliest, most friendly and most willing

staff. I had as much food as I could manage (my stomach had shrank) and expert medical care for the open wound and stoma was I left with after the surgery. Care was 24 hours, and any call was promptly answered. I was impressed with the number of staff available and the contact enquiries I received for my welfare and comfort. So much help was given to arrange my needs for when I left to go home. Equipment that I needed and visits from the district nurse so that I had peace of mind. During my three weeks stay, I can walk without aids and climb stairs, and I have gained 1/2 a stone in weight. I had a good rest in a very comfortable and secure surrounding with, most of all, kindness and understanding from all the staff. I wanted to have the chance to recover in my own time, and this is just what I have received at Hill House.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you so much for your lovely, thoughtful review of Hill House; we really do appreciate it. The team loved having you in the home with us. Thank you.

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Review from Carol P (Wife of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience

Everyone was very friendly and caring. My husband was happy and obviously well looked after. My only problem was being unable to visit every day and the covid restrictions which prevented anyone else from visiting. No fault of the home. I will certainly consider sending my husband again when necessary.

Thank you for your exemplary support.

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Review from Jonathan W (Son of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience

My mother was cared for in the last weeks of her life at Hill House.
I am so thankful to all the staff for the kindness and exemplary care that was given to my mum. (The staff also looked after me which was just so nice.)
In my short time of visiting Hill House the things that struck me were that

the staff were really professional, happy and motivated in their roles, and they worked well as a team.
My mum's room and bathroom were spotlessly clean, and very well maintained. Throughout the building there are carefully chosen pictures which provide a calming interest.
One thing I liked about the layout, in general, was that reception was situated in a large day room for the residents which I felt gave a family feel to the whole setup.
I will always be grateful to the staff and management of Hill House.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you so much for taking the time to do this lovely review for Hill House. All of the team feel blessed to have been able to care for your mother.

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Review from A B (Niece of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience

My Aunt moved to Hill House in September following a dementia diagnosis and fall at home. The whole team have been extremely understanding in what was a difficult situation and I cannot thank them enough for taking such care with her particular needs. Communication is excellent - we are informed immediately

if there are any significant updates for my Aunt and as we live out of the area, we really appreciate this and the weekly newsletter which tells us about the many activities. In addition, there are monthly update emails specifically about my Aunt, which are very helpful. It is a huge relief to our family that Hill House were able to accommodate my Aunt and to know that she is being looked after in a safe and caring environment. I was very anxious about her going into care but I needn't have worried and would not hesitate to recommend Hill House.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you so much for your review. The team are so pleased your Aunt has settled in so well at Hill House.

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Review from Camilla D (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience

The team at Hill House Nursing Home gave our mother exceptional care during her 9 months stay there. We appreciate that it has been a difficult time with Covid and we were always immensely impressed with the way in which you worked with our Mothers deteriorating health with humour, humility and professionalism.

You not only understood and worked around our Mothers foibles, but latterly she became far more integrated and involved in the home and many of the activities. This directly led to a massive improvement in her general well-being and happiness.
What the team do at Hill House is in many ways quite miraculous. Nobody wants to grow old and lose their faculties (in various ways) and it was all dealt with very graciously. Whilst our mother was only there for 9 months, we strongly believe that after a few months of adjusting, it was on balance probably the happiest she had been for a number of years.
Many thanks once again, you deserve to be proud of what you all do.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

We were all sad at the passing of your mother, we are always honoured to care for our residents. Thank you so much for your kind words and for taking the time to do a review for the team at Hill House.

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Review from Stella B (Granddaughter of Resident) published on 5 January 2023
Submitted via Website • Report

Overall Experience

Hill House is a homely place where my grandmother was a resident for many, many years. The care is second to none, Hill House has a real family feel rather than being just a care home! We all know older people who are set in their ways can be difficult, especially with dementia setting it in. You will

not find a lovelier place or staff to look after your loved one in their final years! Thank you to all the Hill House staff! We will be forever grateful for the care and respect you have shown not just my grandmother but our family also! Keep doing what you are doing! Much love and Merry Christmas to you all.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

The team will be very pleased to read your lovely review, thank you. We so are so happy to have your grandmother with us in the home, I know everyone has a real love for her.

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Review from Fiona P (Daughter of Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience

Mum had a bumpy start at Hill House after the move from residential care due to her rapidly progressing illness. The team at Hill House worked with us to understand her unique needs and as a family, we have greatly appreciated this. We have at all times been consulted when medical input has been required

and receive regular updates. Care staff have shown incredible patience and kindness and for this, we are very grateful. We are reassured that Mum is now in a safe and caring environment.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

We are all so pleased your Mother is settling in well at Hill House. She likes to spend time in the lounge with the other residents. Thank you for taking the time to do a review, all of the team will be pleased to read it.

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Total of 179, showing 61-80

Meet the Team (15)

Alison Lee

Job Title: Proprietor

Joined: 1998

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.

I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Laura Cooper

Job Title: General Manager

Joined: 2015

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

Shabana

Job Title: Home Manager

I’m Shabana the manager at Hill House Nursing Home. I have a combined experience of 23 years in nursing and care management both in the UK and overseas. My values and passions have been consistent from the start. I pride myself on the quality and high standard of care with a person- centred approach based on each individual resident by creating and supporting a homely and warm atmosphere where residents feel safe and well cared for. I’ve thoroughly enjoyed my time so far at Hill House especially due to the friendliness and resilience of the staff and the warmth of the residents which I believe is a truly special place to live and work.

Cristy

Job Title: Deputy Home Manager

My name is Cristy, I am deputy manager at Hill House with many years of nursing and management experience. I specialise in elderly care. I am extremely proud of my role at Hill House and enjoy working with such a dedicated and warm-hearted team of carers, nurses and management. My passion in life is to ensure our residents are happy and receive outstanding care.

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.

I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

James Blight

Job Title: Hospitality Manager

Joined: 2022

I have over 25 years of experience in Hospitality, mostly as a chef. Prior to joining Woodlands and Hill Brow, I spent 5 years working in a luxury care home in Andover, overseeing the kitchens, housekeeping, activities and maintenance departments. I really enjoy seeing happy residents enjoying their food and having fulfilled lives.

My goal is that my contribution through experience, passion and determination gives everyone living at Hill House the best possible quality of life.

Nicoleta Apostu

Job Title: Senior Nurse and Clinical Lead

Joined: 2016

My name is Nicoleta Apostu and I am the Senior Nurse and Clinical Lead at Hill House. I joined Woodlands and Hill Brow Ltd in 2016, after working in a number of other nursing homes previously. I was drawn to Hill House because of its reputation for delivering outstanding care.

It is my belief our residents should receive excellent nursing care and I am proud to be part of the team at Hill House.

Alex Fenics

Job Title: Nurse

Joined: 2023

Hello, my name is Alex and I have not been at Hill House as long as most of the team. I am really enjoying my role, the home and caring for the residents. The management team and carers are always looking for ways to provide outstanding care for the residents and welcome working with the residents and families so the care is personalised for each resident and their needs and the fact the company never use agency staff goes a long way to support this.

Helen Evans

Job Title: Senior Carer

Joined: 2011

My name is Helen Evans. I am Senior Carer at Hill House Nursing Home. I joined Hill House in 2011, having previously worked at Woodlands and Hill Brow. My passion in life is looking after people. I really enjoy caring for all our residents and their different needs and being an important member of the team at Hill House.

Gita Lama

Job Title: Senior Team Leader

Joined: 2018

I have been working with Woodlands & Hillbrow since 2018 going from a carer to a senior and now a team leader, I am proud of all I have achieved. Caring for our residents is my main priority. My goal is to make sure they are happy and comfortable. I also enjoy working with such a great team and the managers care about the residents and the staff. They understand that caring for us helps us to provide outstanding care for the residents.

Ryan

Job Title: Head Chef

Joined: 2016

Hello my name is Ryan, I have been a Chef for the company for over 5 years. I love my role as Chef and making a difference to the resident’s nutrition and hydration. I really enjoy seeing the residents enjoying my freshly prepared meals.
Woodlands and Hill Brow is a fantastic company to work for and it is an honour to be part of a fantastic home and team which never uses any agency staff.

Marianne

Job Title: Reception

My name is Marianne and I’ve been working in Hill House as a receptionist/administrator since 2018. I love my job, welcoming visitors and family members into the home and working hand in hand with our care staff and activities team to make our residents happy.

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.

Steve Johnson

Job Title: Chef

I'm Steve, and I have the privilege of working as a Chef at Farnham Mill. It brings me immense joy to be part of a company that truly cares for its employees and fosters a supportive atmosphere. The management team is exceptional, always putting the well-being of both the residents and staff at the forefront.

One of the most rewarding aspects of my role is preparing meals for our residents. I make it a point to engage with each person individually, learning about their favourite foods and drinks. Their happiness is my priority, creating wholesome, delicious, and nutritious meals that they genuinely enjoy.

In addition to my kitchen duties, I also manage the chefs' table and cooking club at both Farnham Mill and Hill House. It’s my passion to encourage our residents to explore their culinary skills and creativity, ensuring that we keep that spirit alive together.

Steve Johnson

Job Title: Chef

Hill House Nursing and Dementia Home

Care Provided by Hill House Nursing and Dementia Home

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Hill House Nursing and Dementia Home Reviews (179)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

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Awards / Recognitions (13)