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Review from S H (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience

Mum came into Hill House following two falls and two stays in the hospital, where we were recommended to find Nursing Care. It was a stressful time and we were fortunate after the recommendation, that Mum was comfortably accommodated at Hill House.
The Nursing and Care staff looked after Mum so well

in spite of her frailty and the complexities of Dementia and Alzheimers. Communication was excellent and we couldn't have asked for more care and support.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you so much for taking the time to do a review of Hill House. All of the team will be very pleased to read it.

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Review from M G (Son of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience

We have been delighted with the care and attention shown by Hill House. My mother moved to the home in December 2021 and has received love and attention on a 24/7 basis. Her condition is one which requires nursing care. Her communication ability is very limited. The nursing and care team have been extremely

understanding and she is clearly contented. We have no complaints whatsoever. From a family point of view, we are very happy with the home. The staff are particularly attentive and helpful - reassuringly, they do not 'sugar-coat' their advice. Daily activities are worth a special mention - all varied and focussed on providing maximum benefit to the residents. All family members receive a weekly newsletter containing photos of all the residents, clearly having a good time.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for doing a kind, supportive review of the team at Hill House. We are all honoured to care for your mother.

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Review from Kate R (Daughter of Resident) published on 3 October 2022
Submitted via Website • Report

Overall Experience

I cannot sing the praises of this nursing home enough.

While searching for somewhere for my father to live, I started to become a bit disillusioned and felt that all nursing care was pretty much the same.

On discovering Hill House, I soon realised that this was not the case. It was the only

place I found that didn't use agency staff so the continuity of care is exceptional. My father sees the same people every day rather than having a constantly changing stream of staff passing through. The staff make an enormous effort to get to know every resident and always welcome information from relatives that will help them enjoy their time there. If there are ever issues or concerns they are quickly addressed and dealt with. There are multiple activities daily and regular email updates. It's extremely welcoming and I would recommend it to anyone. I can't thank the staff enough for their care and incredible hard work.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

The team will be so pleased to see your lovely review. Everyone loves to care for your father and to see you in the home. Thank you so much for taking the time to share your thoughts.

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Review from Sue L (Daughter-in-law of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience

A great home with lots of activities for the residents and plenty of care and support for both the social and health aspects. My mother-in-law has settled in very quickly and, at almost 98, appears to be thriving!

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you so much for taking the time to do a lovely review for the staff at Hill House, they will be so pleased to read it. We are all so happy to have your mother in law in the home.

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Review from Katherine M (Friend of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience

I can't fault the care that Hill House and Farnham Mill have provided to my father for the last few months. He has been going into the home regularly for respite care and has always been extremely accommodating to him. The communication between the home and myself has been outstanding and always keeps

me and the rest of my family in the loop. They have also been extremely careful with Covid precautions.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for your lovely review for both Hill House and Farnham Mill; the staff will be pleased to see it. We are honoured to care for your father.

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Review from R M (Respite Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience

All of the staff are extremely caring and their help has enabled me to get back on my feet again. The food is of a good standard and the supply of tea or coffee if you wish is endless. The owner is a frequent visitor, talking and listening to both residents and staff which for me is a very positive

thing.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you so much for your thoughtful review. We are so pleased you are happy with us at Hill House. All the team feel honoured to have you in the home.

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Review from Philip D (Son of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience

Needed to get my 94 year old Mum into care after four falls in five days. Looked at Hill House just along the road and they were extremely helpful in smoothing the transition from hospital to their care. Since then everyone at the home has assisted to make Mum feel at home. Unlike some homes, there

are no foul smells. Everywhere is clean, bright and airy. All the staff are cheerful and will do anything to help, even when Mum is having a bad day they always try to cheer her up. For the past few years during lockdown Mum was confined to her bungalow and sleeping most of the day, sometimes not even bothering to dress. Now she has a routine and the wonderful entertainments girls get her involved in several activities providing much extra stimulation lacking before. From being an independent person Mum has found it very difficult to ask for the help she now needs. All the staff, without exception, are there to help, are considerate, and have made Mum feel welcome and safe. Thank you.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for your kind, thoughtful review. We are so pleased your mother has settled, we love having her in the home. I will ensure all the team get to see your kind words.

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Review from Jacqueline C (Daughter of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience

Deteriorating circumstances forced me to search for a good nursing home to care for my Mother and my Stepfather. The hospital my Stepfather was being discharged from made clear that he needed nursing care with hoist facilities. Hill House has so much more. The nursing staff are properly trained professionals

who are dedicated in making life as happy and pleasant as it can be for its residents. Nothing is too much trouble for the staff, always there at a push of the button. It is a bright and light building with lovely decor and lots of pictures everywhere. I receive regular reviews about the activities with photos, organised in the home, as well as reports about the medical wellbeing of both parents. Very reassuring. I feel very content that I have found a lovely home for them both at 99yrs of age with lovely people to look after them.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you so much for your kind review. The staff have loved having your mom in the home. They will be so pleased to see their dedication is appreciated.

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Review from J R (Husband of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience

With daily help, l was able to care for my wife at home until her Alzheimer’s reached quite an advanced stage. Eventually, l realised that she needed more care and physical assistance than l could provide at home so after some research and a visit to Hill House we decided that she should become resident

there. She moved in at the end of April and has settled in well so far as l can tell. The staff at all levels are very caring and were only too willing to help us celebrate our Diamond Wedding in June with a cake and a small tea party. With a continuing deterioration in her mobility, cognitive powers and general health my wife has recently moved to a room in the nursing area where l am sure she is being well looked after. Despite Covid restrictions l have been able to visit her daily and for that l am very grateful.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you very much for your kind, considered review. We are so happy you your wife is happy with us at Hill House and we also enjoy having your visits too.

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Review from B W (Daughter of Resident) published on 3 June 2022
Submitted via Website • Report

Overall Experience

I would recommend Hill House Nursing and Dementia Home without any reservation. The care my mother received was excellent - it was personal, kind, consistent and highly skilled, and there was always fun when she needed a lift. She loved all the activities put on by the events team, to the point that

she ditched her afternoon rest immediately on moving in so as not to miss anything! When she declined and spent increasing time in bed, she continued to be supported with visits and company. I often found someone in her room on my arrival, perhaps reading bits from the newspaper or chatting. We were so grateful for the expert nursing care she received during the last weeks, for their deep expertise, calm and kindness. We had been torn over her remaining in her own home with full time carers or moving her into a nursing home - as matters turned out, she simply could not have received the same standard of care in her own home, as she needed the specialist nursing.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you very much for your kind review. We are honoured to have cared for your mother. She was a joy to have in the home and everyone misses her.

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Review from C G (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

My mum came to Hill House in April last year after a spell in Hospital and falls at home.
On my first visit, I knew myself and my siblings had made the right decision with Hill House.
Her room is amazing, and she has put on a stone in weight!
The staff are all amazing, and the care they give to my

mum is second to none!
Mum tells people she is living in a hotel!!!
The activities are amazing, as are the team. There is always something going on.
Myself and my family are really impressed with everything at Hill House.
Mum is very happy and settled living there. She has never once asked to come home.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

We are so pleased your mother is happy at Hill House and that you and your family are pleased. We are all honoured to be able to care for your Mum.

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Review from D G (Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience

I had a connection with Hill House Nursing and Dementia Home through a previous family member who had been a resident, but on this occasion had to arrange care for a terminally ill friend. Nothing was too much trouble! The staff were delightful and fully informed, always making efforts to contact me

with concerns and speak with me if visiting. These things can never be easy, and given the prognosis, my friend was made to feel comfortable until the very end. The expertise and thorough manner in how his case was handled, meant that medication was administered in such ways, that pain was avoided and dignity was kept at all times. It is a very special place, with special people, from the nurses to the managers. A home with real heart and soul!

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you so much for taking the time to do this lovely review for the Hill House staff, they will be so pleased to read it. We are all honoured to have been able to care for your friend in his final days.

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Review from Ilse T (Daughter of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience

I was very impressed with the care and compassion shown to my father in the short time he was at the nursing home. It was a very difficult time and the staff were very attentive and friendly towards my sister and myself. I would like to thank the liaison manager for the support she gave me for what

was a very emotional day and will forever be grateful. I would highly recommend Hill House Nursing and Dementia Home for the care they give to the residents and the family atmosphere they create.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for your kind review of Hill House. All the staff were honoured to care for your father.

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Review from J C (Daughter of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience

The care that my mother received at Hill House was outstanding. The staff show great diligence and sensitivity, caring for both her emotional and physical needs. I felt she was kept safe during the pandemic, and great care was taken to maintain this. The home has a lovely atmosphere of kindness and

respect, with experienced staff whom you felt you could trust and who offered us such professional advice at what was a very difficult time for us as a family. I would have no hesitation in recommending Hill House to anyone.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you so much for taking the time to do such a lovely review for Hill House. We were honoured to care for your mother and loved having her in the home.

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Review from Susan S (Daughter of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident of Hill House Nursing and Dementia Home for three months and we can't believe the difference its made to her! In her previous home she spent two and a half years never leaving her room. Being partially sighted she resisted joining activities, dining or mixing with the other

residents.
My mother then spent 9 months with me where although there was some interaction with carers Mum was very quiet, listening to stories but couldn't watch tv or nor wanted to mobilise in the house.
Needing more consistent care mum went to Hill House where we expected her to stay in her room, but staff have made her feel confident and trusting. She joins in activities and takes her meals in the dining room. The communication is good. The activities staff send photos which I can show my family. The nursing staff also send updates on her care. She is happy and contented, praising the food and staff and is having a quality of life that we next expected her to have in this bright cheerful place.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you so much for this thoughtful, kind review. We are honoured to have your Mother in the home with us. All the staff will be thrilled to see this review.

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Review from P R (Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience

It was with reluctance that I left Hill House after a stay of 4 months. I arrived there as a respite patient which became long term for necessity and when it was established this was the case I sought care nearer to close family 35 miles distant.
I was indeed sorry to take leave of the dedicated carers

and nursing staff together with so many other members of the administrative team including the ever-obliging catering and housekeeping staff and activities leaders.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you so much for your kind review, all of the staff will be so pleased to see your comments. We are missing you but hope you are settling well at your new home.

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Review from David M (Respite Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience

I entered Hill House Nursing and Dementia Home during the first two weeks of November for respite care after a major operation. I was treated with the utmost kindness and care by all the staff. The accommodation is of an excellent standard, spotlessly clean and well maintained. Food was provided in

my room or in the dining room as I desired, and I was able to choose alternatives to the menu if there was something I did not want. I needed very little nursing care other than to clean up my operation wound which was efficiently dealt with. Activities are well run and there is always something to keep the residents busy if they so desire. Overall I can not rate this home more highly.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for your valuable feedback. It was a pleasure caring for you whilst you recuperated.

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Review from Graham B (Son of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience

Since Mum has moved to Hill House Nursing and Dementia she seems more like her old self again. Each time I visit she is happy and tells me about the various activities that she has enjoyed over the past week. She is very complimentary about all the staff saying that they are very kind and can't do enough

for her. She enjoys the good food too and I am confident that she is safe and well looked after. I find all the staff very professional to deal with and I am also impressed with their Covid-19 precautions which they take very seriously.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for your very positive review and score. Everyone at Hill House enjoys looking after your mother.

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Review from Kate F (Daughter of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience

The family liaison manager is kind considerate incredibly helpful and just what we needed at a very stressful time. The nursing and care staff are wonderful and have made our mum very comfortable.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you for taking the time to do a review for Hill House, the staff will be very thrilled to see it. We are very please your mother is comfortable and happy at Hill House.

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Review from Bob S (Brother of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience

My sister was very well looked after by an extremely caring and committed staff for a period of approximately ten weeks. The premises are well maintained, facilities well kept and maintained in a clean condition, lounge, dining and communal areas are furnished to a good clean standard and external garden

well maintained for the enjoyment and well being of residents.
Bedrooms are well furnished with individual bathroom facilities and the whole home well laid out. The quality of the food is also very good.

Reply from Lauren Stoneman, PA/Administrator at Hill House Nursing and Dementia Home

Thank you very much for taking the time to write a review for Hill House, we are honoured to have cared for your sister and to have her with us in the home.

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Total of 179, showing 81-100

Meet the Team (15)

Alison Lee

Job Title: Proprietor

Joined: 1998

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.

I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Laura Cooper

Job Title: General Manager

Joined: 2015

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

Shabana

Job Title: Home Manager

I’m Shabana the manager at Hill House Nursing Home. I have a combined experience of 23 years in nursing and care management both in the UK and overseas. My values and passions have been consistent from the start. I pride myself on the quality and high standard of care with a person- centred approach based on each individual resident by creating and supporting a homely and warm atmosphere where residents feel safe and well cared for. I’ve thoroughly enjoyed my time so far at Hill House especially due to the friendliness and resilience of the staff and the warmth of the residents which I believe is a truly special place to live and work.

Cristy

Job Title: Deputy Home Manager

My name is Cristy, I am deputy manager at Hill House with many years of nursing and management experience. I specialise in elderly care. I am extremely proud of my role at Hill House and enjoy working with such a dedicated and warm-hearted team of carers, nurses and management. My passion in life is to ensure our residents are happy and receive outstanding care.

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.

I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

James Blight

Job Title: Hospitality Manager

Joined: 2022

I have over 25 years of experience in Hospitality, mostly as a chef. Prior to joining Woodlands and Hill Brow, I spent 5 years working in a luxury care home in Andover, overseeing the kitchens, housekeeping, activities and maintenance departments. I really enjoy seeing happy residents enjoying their food and having fulfilled lives.

My goal is that my contribution through experience, passion and determination gives everyone living at Hill House the best possible quality of life.

Nicoleta Apostu

Job Title: Senior Nurse and Clinical Lead

Joined: 2016

My name is Nicoleta Apostu and I am the Senior Nurse and Clinical Lead at Hill House. I joined Woodlands and Hill Brow Ltd in 2016, after working in a number of other nursing homes previously. I was drawn to Hill House because of its reputation for delivering outstanding care.

It is my belief our residents should receive excellent nursing care and I am proud to be part of the team at Hill House.

Alex Fenics

Job Title: Nurse

Joined: 2023

Hello, my name is Alex and I have not been at Hill House as long as most of the team. I am really enjoying my role, the home and caring for the residents. The management team and carers are always looking for ways to provide outstanding care for the residents and welcome working with the residents and families so the care is personalised for each resident and their needs and the fact the company never use agency staff goes a long way to support this.

Helen Evans

Job Title: Senior Carer

Joined: 2011

My name is Helen Evans. I am Senior Carer at Hill House Nursing Home. I joined Hill House in 2011, having previously worked at Woodlands and Hill Brow. My passion in life is looking after people. I really enjoy caring for all our residents and their different needs and being an important member of the team at Hill House.

Gita Lama

Job Title: Senior Team Leader

Joined: 2018

I have been working with Woodlands & Hillbrow since 2018 going from a carer to a senior and now a team leader, I am proud of all I have achieved. Caring for our residents is my main priority. My goal is to make sure they are happy and comfortable. I also enjoy working with such a great team and the managers care about the residents and the staff. They understand that caring for us helps us to provide outstanding care for the residents.

Ryan

Job Title: Head Chef

Joined: 2016

Hello my name is Ryan, I have been a Chef for the company for over 5 years. I love my role as Chef and making a difference to the resident’s nutrition and hydration. I really enjoy seeing the residents enjoying my freshly prepared meals.
Woodlands and Hill Brow is a fantastic company to work for and it is an honour to be part of a fantastic home and team which never uses any agency staff.

Marianne

Job Title: Reception

My name is Marianne and I’ve been working in Hill House as a receptionist/administrator since 2018. I love my job, welcoming visitors and family members into the home and working hand in hand with our care staff and activities team to make our residents happy.

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.

Steve Johnson

Job Title: Chef

I'm Steve, and I have the privilege of working as a Chef at Farnham Mill. It brings me immense joy to be part of a company that truly cares for its employees and fosters a supportive atmosphere. The management team is exceptional, always putting the well-being of both the residents and staff at the forefront.

One of the most rewarding aspects of my role is preparing meals for our residents. I make it a point to engage with each person individually, learning about their favourite foods and drinks. Their happiness is my priority, creating wholesome, delicious, and nutritious meals that they genuinely enjoy.

In addition to my kitchen duties, I also manage the chefs' table and cooking club at both Farnham Mill and Hill House. It’s my passion to encourage our residents to explore their culinary skills and creativity, ensuring that we keep that spirit alive together.

Steve Johnson

Job Title: Chef

Hill House Nursing and Dementia Home

Care Provided by Hill House Nursing and Dementia Home

Good to Know

Funding & Fees Guide for Hill House Nursing and Dementia Home

Facilities

Hill House Nursing and Dementia Home Reviews (179)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Bed Vacancies

Awards / Recognitions (13)