Willow Park

Baghill Lane, Pontefract WF8 2HB
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9.6 45 Reviews
  • Willow Park, Pontefract
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Care Provided by Willow Park

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Victoria Darlow (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willow Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,365 – £1,470
    • Self-Funded Residential Dementia Care £1,365 – £1,470
    • RESPITE Self-Funded Residential Care £1,365 – £1,470
    • RESPITE Self-Funded Residential Dementia Care £1,365 – £1,470
  • (these prices are only a guideline, please contact Willow Park to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park to rear of building.


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Willow Park Reviews (45)

Total of 45, showing 1-20
9.6

Willow Park has a Review Score of 9.6 (9.629) out of 10, based on 14 reviews in the last 2 years. Over all time Willow Park has 45 reviews.

Overall Experience

  • 38
  • 5
  • 2
  • 0
  • 0

Date Published

45
1
5
14
31

Review from Julie C (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently moved in here from another care home. I can't believe the difference in him in just a few weeks. He is really happy and settled. The staff and managers are all wonderful and all very caring and all go the extra mile. He has been through a pretty rough time for the last few months
but has finally started to get some of his old spark back.
Thank you to Willow Park for making this happen.
I wouldn't hesitate to recommend them to anyone else.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you so much for taking the time to complete the review. It really means a lot to us to see him happy and thriving.


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Review from Heather M (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mum was only unexpectedly a resident for 8 days, I cannot thank all the staff enough. You made my mum's last days as good as they could ever have been - my only regret is that her time with you was not longer. I wish she was still with us all. She would have loved the care and friendship
that she experienced, even though it was only for a short time, everyone was so caring and supportive to us all. I cannot recommend Willow Park, the staff and the management enough, I thank you all from the bottom of my heart.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you so much for taking the time to complete this review. It really does mean a lot to the team here that we have the privilege to make a difference in residents' and relative's lives that we are lucky to have stay with us. Do keep in touch, we're always here if you need anything.


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Review from Angela D (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for over two years and has received support and good care throughout. I really appreciate the understanding of the staff of Mum's dementia, as no two days are the same, and there are many lows which are dealt with sympathetically. The entire staff are very helpful and caring,
and I feel that Mum is in safe and loving hands.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you so much for taking the time to complete this review. We are so happy to be able to support Mum on her journey. If you ever need anything we are always here for you.


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Review from N C (Son of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are excellent but the home always seems to be short-staffed. The quality of the food is variable and needs to improve quickly as does the temperature at which it is served. It is sometimes cold and inedible.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you for your review and raising these points, I will be in touch to arrange a meeting at your convenience to discuss these items.


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Review from Carol W (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Willow Park for four years, seeing many changes over time. She is very happy and settled and loves her surroundings. She shares many laughs and jokes with the staff she has come to love as her own family. Everyone here is so approachable. She is surrounded by a team of
very understanding, dedicated and hard-working staff, who support her care needs in her daily life. They pull together as a team to give care, love and dignity in their last important years. Thank you to the brilliant team here, from carers, cleaning, kitchen, laundry, entertainment and management.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you for taking the time to complete a review. This feedback is why we do what we do, creating a warm, fun and safe environment to feel cared for, part of the family and thrive. if there is anything that we can improve on, please do let us know.


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Review from S H (Respite Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All the staff were very helpful, nothing too much trouble. Manager changed my bed for a divan which was better for me. Cup of tea whenever you asked for one at 6am and hot milk. At 9pm get me medication, liquid paracetamol for pain.

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Review from A S (Granddaughter of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to thank the management and staff at Willow Park for the ongoing care of my grandma on her respite visit. I can only imagine how hard it must be to look after the residents in your care, but you also do this in such a kind, caring and understanding manner and have
always shown my grandma genuine love and respect and above all treated her with great dignity. I wish I could mention a particular member of staff as she goes above and beyond and is an asset to the team. The staff member is very compassionate and very attentive and always makes time for every resident. Thank you for all your hard work and care as this can't be an easy job.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you for taking the time to complete the review. We have shared feedback regarding the staff member in question and she was over the moon to be recognised, so thank you. We look forward to Grandmas next stay with us.


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Review from J A (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for and we can ask anything at any time. We are also informed if there are any problems. We feel she is in a safe and comfy environment.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you for taking the time to complete the review. If there are any activities that you would like to see then do let us know.


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Review from M F (Husband of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all fantastic and care for the resident, nothing is any trouble. My wife is happy and content. The food the residents get is well-cooked and different each day.
Management could not be more caring, they look after the resident's family with the utmost care. I would recommend Willow Park
to anyone.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you for taking the time to complete the review. It really means a lot to us and the team at Willow Park.


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Review from J W (Daughter of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently my parents and aunt took up residence in Willow Park. Sadly it was not to be a longer stay as their deteriorating health conditions finally caused their passing all within a week of each other. Words cannot do justice to the care, love and attention that all the staff at Willow Park lavished
on them. I know they all became great favourites, especially as the bond between them all was so obvious to see. I cannot thank all the staff for the support they showed to my family and me but I hope they know it was very much appreciated.

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Review from Philip Y (Son of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very well cared for at Willow Park. All staff and management go above and beyond looking after residents. Staff have even visited my dad in the hospital in their own time. Working with management to get Dad equipment and results seem effortless.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you so much for taking the time to complete your review. As always we are here for you if you need anything.


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Review from Mike F (Husband of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the few days, my wife has been in Willow Park my family and I could not have asked for better treatment. The manager and deputy are fantastic, all the staff are always willing and helpful. Could not have wished for better treatment. They are there for my wife and my well-being.

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Review from Lynn B (Wife of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank the manager and all staff enough for their care and dedication, during my husband’s respite at Willow Park.
I found everyone pleasant and supportive, both to my husband and myself on this difficult journey.
The home is well organised and spacious, and ideally suited for residents with
dementia giving them space to roam.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you so much for your review, it's a pleasure to be part of your journey and we're always here if you need anything.


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Review from Antonia C (Niece of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle is more than happy at Willow Park, as am I. The atmosphere when you walk into the home speaks volumes. The staff are approachable and will do anything to help. The management team are always at hand and know my Uncle and the other residents so well. I really enjoy visiting the home and being
part of the family at Willow Park.

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Review from A K (Daughter of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother continues to be treated with respect and dignity at Willow Park. She is always clean and well-presented in clothes that she would choose to wear. Staff are caring and friendly and all of them call her by name. often stopping to give any reassurance she needs. The dining tables are set with
cups and saucers, just as my mother likes it! I am confident she is well cared for and happy at Willow Park.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you for your feedback, please do let us know if there is anything else we can do for mum or the family.


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Review from B C (Wife of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that the residents are taken care of and that families are well informed on their well-being by the management. I do feel that the meals are poor and 12 pm is too early for the main meal of the day. Overall, I am quite happy with Willow Park.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you for taking the time to give feedback. We had reviewed meal times with residents and these are changing as the residents requested, we have tried new suppliers for products and had feedback from residents and relatives and have new revised menus that will be commencing in the coming weeks, please do come and join us for lunch with your husband and let us know what you think.


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Review from Julie S (Niece of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You are all truly amazing people. Valentine's do was well organised and enjoyed by all. Thank you for your love and care for my relatives.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you so much for joining us. Was lovely to see so many people. A great night was enjoyed by all.


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Review from S H (Son of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on the Mitchell Suite in particular have been fantastic over the three years Mum has been in their care. The care, support and activities have all been great.

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Review from Jackie-Anne C (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was accepted into Willow Park by an incredible lady after all other homes turned her away as she had been a resident in Spain for so long. Incredible care home and staff for my mum who has vascular dementia. Mum is so happy there and at peace at 88-years-old. One downside for the family is all
the euros that were in her purse on arrival, together with the pounds which my brother put in her purse after the euros, have gone - not good. All in all, a wonderful place and I leave today knowing that Mum is happy.

Reply from Harry Inglis, RM at Willow Park

Hi Jackie-Anne, thank you for your review. Please can you make contact with me with regards to the Euros, I have tried reaching you albeit unsuccessfully.


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Review from Sarah S (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was only in Willow Park for four weeks, but the care he received was second to none. From the very start, myself and my family were included in his individual needs and personal tastes. But the thing that stood out the most was how they genuinely cared for him. From singing to him to encourage
him to eat or just holding his hand in comfort. Even when the end came, all the staff showed kindness, compassion and love to us all. I cannot thank or recommend Willow Park enough.

Reply from Harry Inglis, RM at Willow Park

Sarah, thank you for your review and positive comments. We are proud of the team!


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Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Willow Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Willow Park is calculated as follows: ( (134 Excellents x 5) + (16 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 165 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.938 Points relating to the number of positive Reviews for Willow Park is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 12 Positive Reviews ÷ 12.8 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Willow Park

What types of Care is Willow Park registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow Park provide?

Palliative Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Willow Park have?

There are 64 Single Rooms.

What are the Facilities & Services at Willow Park?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Park to the centre of Pontefract?

0.7 mile(s) as the crow flies, distance by road may be significantly further.