Willow Park

Baghill Lane, Pontefract WF8 2HB
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9.6 45 Reviews
  • Willow Park, Pontefract
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Care Provided by Willow Park

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Victoria Darlow (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willow Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,365 – £1,470
    • Self-Funded Residential Dementia Care £1,365 – £1,470
    • RESPITE Self-Funded Residential Care £1,365 – £1,470
    • RESPITE Self-Funded Residential Dementia Care £1,365 – £1,470
  • (these prices are only a guideline, please contact Willow Park to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park to rear of building.


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Willow Park Reviews (45)

Total of 45, showing 21-40
9.6

Willow Park has a Review Score of 9.6 (9.629) out of 10, based on 14 reviews in the last 2 years. Over all time Willow Park has 45 reviews.

Overall Experience

  • 38
  • 5
  • 2
  • 0
  • 0

Date Published

45
0
5
14
31

Review from Susan E (Wife of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been at Willow Park for four weeks but it feels as if it is much longer he has settled in so quickly. The staff are wonderful, treating my husband with care and consideration whilst maintaining the banter and humour that he enjoys so much. I would recommend this care home to anyone.

Reply from Harry Inglis, RM at Willow Park

Thank you, Susan, for your kind and positive review. The staff do try their best!


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Review from B S (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother received excellent care, given with kindness and love throughout her three-year stay at Willow Park. Even during the covid lockdown period, everything possible was done to give families opportunities to see and visit loved ones.

Reply from Harry Inglis, RM at Willow Park

Many thanks for your kind words. It means so much to all our staff that their dedication is well received and appreciated.


Best wishes.


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Review from Julie A (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff and management have been so kind and caring. I would recommend the home to family and friends.

Reply from Patrica Green, Home Manager at Willow Park

Thank you for your kind comments, Julie. The staff were so sorry your mother could not have been with us longer. A lovely lady sadly missed.


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Review from Eileen R (Friend of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been here for two years. We couldn't believe how beautiful it was when we first visited. From day one, the staff, the cleanliness, the food were excellent. The staff can't do enough to help; so kind and considerate. Today is the first time I have been in for 18 months, the young person
who met me at the door and helped me through all the process was extremely kind and helpful as I was quite upset seeing my friend for the first time. I had a lovely visit. Thank you.

Reply from Patrica Green, Home Manager at Willow Park

Thank you for your kind comments the staff are always really happy to receive positive feedback and all of us here at Willow Park are grateful for support from our relatives and friends.


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Review from Mark J (Son of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to leave a review of Willow Park and my father's ongoing care. I and my family have been highly delighted with his care provided for over 2-years. Throughout Covid, I have had regular calls from lovely caring staff on the Mitchell unit and been explained to about every step of strict
visitation, which must have been a nightmare to police. The staff are brilliant here, and the place is the best for care in the district. Thank you to everyone concerned at Willow Park.

Reply from Patrica Green, Home Manager at Willow Park

Thank you for your lovely comments, Mark. It means a lot to the staff to know they are appreciated, especially in these hard times. I thank everyone who has commented and assure you these comments are passed on to the staff. Their faces light up when they hear comments like these. Thank you so much.


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Review from Christina H (Daughter of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Willow Park Care home for almost 6 years and has always had excellent care and attention. During which time she has had outstanding care and kindness by all the staff. The staff are always excellent and can’t help enough. I would recommend Willow Park without hesitation
to anyone making the hard decision of choosing a care home.

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Review from Jan S (Wife of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise this home highly enough. My husband was suffering from vascular dementia and spent two months here until his recent death. He had the most excellent of care from the friendly caring staff who always went that extra mile. It was a great comfort to me knowing he was so well cared for and
always with dignity. As visitors were not allowed due to coronavirus, they made sure they spent time with him, going through his photos to help him remember. When I spent his last two days with him, they looked after me with care and compassion, giving me meals, drinks and emotional support. I can't thank them enough for making his last two months of life so happy and content.

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Review from P M (Son-in-law of Resident) published on 16 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff always willing to help.

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Review from S M (Daughter of Resident) published on 16 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Resident always says the staff are kind to her and enjoys the jovial yet professional way that she is treated. I very much admire your quality of staff this is your biggest asset and I hope you will reward them for the magnificent job they have done during this dreadful pandemic.

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Review from Sue H (Sister of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Willow Park for 2 years now on the Nightingale unit. We looked at many care homes in the area, and definitely know we made the right choice. I cannot express how greatful we were at getting her in this care home. The home is like a 5* hotel with a cafe, bar and cinema and is spotlessly
clean. The care is second to none and they treat Mum and us like family.
My mum is in hospital at the moment and cannot wait to get back. I think that says it all.

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Review from M P (Daughter of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Park care home looks like a hotel when you enter the reception area. It is tastefully furnished and comfy for the residents. Everywhere you go is spotless. There are no funny smells whatsoever. All residents are treated with respect and their personal likes and dislikes and comfort are considered.
The carers are all hardworking and caring of their charges. My mother passed away on 9th January at 102 years old. She received an exceptional level of care in her last months.

Reply from Patrica Green, Home Manager at Willow Park

Thank you so much for your kind comments. It was a privilege to look after such a wonderful lady.


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Review from Alan G (Son of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Park is excellent. The staff are superb, professional and so caring for the residents. My mother lived there for over three years. and her needs were managed with great concern and dignity. The home is very well appointed and maintained to a high standard.

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Review from Edward W (Son of Resident) published on 20 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in Willow Park for 4 months, the level of care she received is superb.
The staff were very understanding of mums needs and very caring.
The team on the Nightingale floor are amazing.

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Review from Susan W (Daughter of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to finish fantastic care. With a five star hotel surroundings with a family feeling. All staff treated my Mum with kindness and respect and nothing was too much trouble. Special thanks to the staff at the end.

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Review from Barry C (Son of Resident) published on 16 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall and a short spell in hospital we were looking for a home for Mum for respite rehabilitation.
Willow Park were the most helpful whilst undertaking the search and have provided excellent care and support for Mum since she has been there.
She is thriving under their care and enjoying
the social interaction with both Carers and residents.
I can only express my gratitude to all involved in her care and making this difficult time an enjoyable one for her.

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Review from C C (Daughter-in-law of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a care home for my mother-in-law after she had a stroke in April. We looked at a few and Willow Park was the only one that had everything we wanted for her.
As soon as you walk through the door you feel at home. It is spotless and is very welcoming. The staff are professional and they clearly
all care about the residents and are happy in their work. Everyone is friendly, kind and always willing to help whatever the question.
Thank you to everyone at Willow Park, you made a really difficult time easier to deal with. I don't know what we would do without you. Thank you for treating my mother-in-law with dignity, respect and taking such good care of her.

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Review from Cathy M (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Park care home is welcoming, The staff are very caring, kind and attentive to the resident and extended family. I am pleased my husband is being looked after in such a caring and considerate way.

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Review from Andrew M (Son of Resident) published on 19 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care Home staff second to none. Especially the girls who go above and beyond with my dads complex needs.

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Review from Laura (Daughter of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being at Willow Park my father has started to take an interest in life again. He is no longer a lonely and depressed 95-year-old man but a happy extrovert in taking an active interest and participation in conversation and all activities provided. When I visit my father, he greets me with a smile,
and is eager to tell me what he has been doing. I know when I return home he is happy, well fed and cared for. I can now sleep easy at night, knowing he is happy, safe and secure.

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Review from Alan P (Son-in-law of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality care home. Run to an excellent standard.

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Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Willow Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Willow Park is calculated as follows: ( (134 Excellents x 5) + (16 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 165 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.938 Points relating to the number of positive Reviews for Willow Park is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 12 Positive Reviews ÷ 12.8 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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