Reception is open from 8am until 8pm. Tours can be arranged from 9am until 5pm, Monday to Friday and weekends on request. Please call to arrange.
Parking is provided for visitors on-site.
Moorlands Lodge Care Home - Avery Collection has a Review Score of 9.5 (9.498) out of 10, based on 19 reviews in the last 2 years. Over all time Moorlands Lodge Care Home - Avery Collection has 95 reviews.
Review from H R (Resident) published on 8 October 2024
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Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection
Thank you for sharing your feedback. We understand the importance of residents feeling connected with the leadership team, and your thoughts are valuable to us. Our management team is dedicated to providing a supportive and caring environment, and we regularly engage with residents to ensure their voices are heard. We will continue to prioritise these interactions and ensure all residents feel part of our community. Your input is appreciated, and it helps us maintain the high standards we strive for.
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Review from Adele A (Goddaughter of Resident) published on 22 August 2024
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Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection
Thank you Adele for this glowing review. It was great to meet your godmother's family and you are all welcome back anytime.
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Review from Miles B (Son of Resident) published on 14 August 2024
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Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection
Thank you for the feedback. We love having your mother in our home and she is very much part of the Moorlands Lodge community. It's always good to hear what our residents and the family think of us and how we are doing. We strive for excellence but do understand that sometimes there is room for improvement.
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Review from V J (Daughter-in-law of Resident) published on 26 June 2024
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Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection
Thank you for taking the time to leave us a review - it is much appreciated, and we are so pleased to hear you are happy with the care your mother is receiving at Moorlands Lodge.
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Review from V H (Daughter of Resident) published on 28 May 2024
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Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection
Thank you for the feedback, we are delighted you feel there's nowhere better and you'd recommend us. Your comments about communication have been noted and shared with the team.
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Review from Nicola P (Daughter of Resident) published on 23 May 2024
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Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection
Thank you so much for the feedback. It's so good to hear that the team were so involved in making the transition back into the home in a supportive manner.
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Review from Helen L (Wife of Resident) published on 23 May 2024
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Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection
Thank you, this is greatly appreciated that the team are recognised and it is a privilege to look after your loved one.
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Review from Jane R (Daughter of Resident) published on 20 May 2024
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Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection
Thank you so much for this wonderful review. We are delighted she has settled in so well.
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Review from Robert R (Son of Resident) published on 19 February 2024
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Review from Dawn V (Daughter of Resident) published on 19 February 2024
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Review from M R (Relative of Resident) published on 9 February 2024
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Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection
Thank you for taking the time to leave such a wonderful review for Moorlands Lodge. We are very always pleased to receive positive feedback, and this will be shared with all of our teams.
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Review from Jo E (Daughter of Resident) published on 6 February 2024
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Review from F F (Daughter of Resident) published on 5 February 2024
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Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection
It means a lot to us to hear your opinions and thank you for taking the time to do so. We are pleased to have your mother living with us at Moorlands Lodge.
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Review from Emma S (Daughter-in-law of Resident) published on 31 January 2024
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Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection
Thank you for taking the time to leave Moorlands Lodge a review. It is a pleasure for the team at Moorlands to look after your mother-in-law and we are pleased to hear your positive feedback. We will ensure your comments are shared with the team.
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Review from S K (Daughter of Resident) published on 26 January 2024
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Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection
Thank you very much for taking the time to write a review - we are all delighted your mother enjoying life at Moorlands Lodge. Your positive feedback is very much appreciated.
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Review from Iain D (Son of Resident) published on 12 January 2024
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Reply from Simon Cracknell, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection
Thank you for taking the time to review us. We are grateful for your positive comments and delighted your mother is continuing to enjoy living at Moorlands Lodge.
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Review from Claire C (Daughter of Resident) published on 13 November 2023
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Reply from Tina Laing, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection
Thank you very much for your positive feedback. It means the world to all the team here at Moorlands Lodge to know that our residents and residents' families are happy with the quality of life and care on offer within our home.
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Review from Anthony J (Son of Resident) published on 6 November 2023
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Reply from Tina Laing, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection
Thank you very much for taking the time to write a review - we are all delighted your mother has settled in well and is enjoying life at Moorlands Lodge. Your positive feedback is very much appreciated.
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Review from Clare H (Daughter of Resident) published on 3 November 2023
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Reply from Tina Laing, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection
Thankyou very much for taking time to give us feedback. I am delighted we were able to help your mother move seamlessly into Moorlands Lodge and give you peace of mind throughout the process and since moving in. It is very much appreciated to hear how content she is - and I will make sure to give this feedback to the entire team who are all involved in her care.
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Review from M C (Friend of Resident) published on 6 March 2023
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Reply from Tina Laing, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection
Thank you for your positive feedback on Moorlands Lodge. We appreciate your support and regular visits to your friends who live here with us.
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The Review Score of 9.5 (9.498) out of 10 for Moorlands Lodge Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.649 for Moorlands Lodge Care Home - Avery Collection is calculated as follows: ( (156 Excellents x 5) + (62 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 225 Ratings = 4.649
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.849 Points relating to the number of positive Reviews for Moorlands Lodge Care Home - Avery Collection is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 18 Positive Reviews ÷ 21.2 = 0.849
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Aug 2022
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Job Title: Activities Co-Ordinator
Joined: 2012
I have a wealth of experience in the care sector and my team are responsible for ensuring our residents lead a full and enriched life whilst living at Moorlands Lodge.
A comprehensive activities schedule, as well as trips out are provided at Moorlands Lodge and I am passionate about offering residents a full and varied programme seven days a week, including evenings, to appeal to all needs and abilities.
Job Title: Maintenance Manager
After 20 years experience in Maintenance, I am happy to Join the Moorlands Team to share my knowledge. My work ethos is making sure everything is safe, looks fantastic & everyone is smiling. I have a keen eye for detail and Moorlands certainly lives up to a high-quality experience. I will always make time for each individual resident addressing any questions they might have. It is a privilege to be a part of such an amazing team that are here for your every need. Moorlands is so much more than just a job.