Moorlands Lodge Care Home - Avery Collection

Portsmouth Road, Hindhead GU26 6TJ
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9.5 95 Reviews
  • Moorlands Lodge Care Home - Avery Collection, Hindhead
The team at Moorlands Lodge offers a warm welcome to all. Moorlands Lodge is a care home like no other in the area. The home is purpose built and offers exceptional accommodation, which is affordable but of a very high standard. The home provides residential, nursing, respite and dementia care.

The home happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories side by side.

A one bedroom suite offers a bedroom and separate lounge and kitchen with a full en-suite wet room and is unique as it offers double the space of most care homes and is ideal for those wanting extra room or couples who want to stay together. The home also features studio suites for those who prefer something more cosy. Rooms come unfurnished allowing residents to bring those special pieces of their home with them, something they find helps the settling in process significantly and truly makes Moorlands Lodge feel like home.

Moorlands Lodge offers a fully licensed outstanding restaurant, the menu being dictated by current residents, and an in house café for residents and visitors to enjoy afternoon tea and home made cakes. The home also has a large activities team who provide trips out, visiting speakers, one to one sessions and activities which are again chosen by the resident committee.

Residents range from those who are relatively independent and still drive, to those who require respite, full nursing, dementia or end of life care and the team pride themselves on providing discreet support in a place which is not institutional but as much like home as they can make it. Dignity, encouraging independence and involving family and friends are part of the fabric of Moorlands Lodge and they hope that these values are echoed in the recommendations and testimonials received.

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Care Provided by Moorlands Lodge Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daniella Pestridge (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (106)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Moorlands Lodge Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,215
    • Self-Funded Residential Dementia Care from £1,170
    • Self-Funded Nursing Care from £1,275
    • Self-Funded Nursing Dementia Care from £1,205
  • (these prices are only a guideline, please contact Moorlands Lodge Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Reception is open from 8am until 8pm. Tours can be arranged from 9am until 5pm, Monday to Friday and weekends on request. Please call to arrange.


  • Parking

  • Parking is provided for visitors on-site.


Moorlands Lodge Care Home - Avery Collection Reviews (95)

Total of 95, showing 21-40
9.5

Moorlands Lodge Care Home - Avery Collection has a Review Score of 9.5 (9.498) out of 10, based on 19 reviews in the last 2 years. Over all time Moorlands Lodge Care Home - Avery Collection has 95 reviews.

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Review from L B (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has lived at Moorlands for almost eight years and is very happy to call Moorlands her home. Carers and nurses always show kindness and are very caring. There is always lots to keep her busy with activities programme. She always tells people she could not have had better care.

Reply from Tina Laing, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to review us. We are grateful for your positive comments and delighted your mother is continuing to enjoy activities and care at Moorlands Lodge.


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Review from Claire B (Goddaughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moorlands Lodge has been an exceptional experience.
We had to move my godmother after disastrous respite care elsewhere, and prior to that, living with us with support for three years. The management literally worked so hard to come to our rescue to provide a calm, peaceful, kind environment for her
to heal. Their care and compassion shine through, and I am so relieved that my daughter found them; just wish we had done so earlier! The staff are wonderful and have the biggest hearts; their professionalism is exemplary.
The care of us as a family to has been simply warm and wonderful.
My godmother improved almost immediately, and at 92, feels safe and well cared for. The gorgeous surroundings and friendly nature of Moorlands Lodge have encouraged others to visit her often. The use of the Bistro is so helpful and enables people to pop in when driving past. She has plenty of visitors, all of whom are pleasantly surprised by how convivial and kind the atmosphere is at Moorlands Lodge.

Reply from Tina Laing, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you, Claire, for such a heartfelt and positive review of our home. We are so pleased to have helped you and your family move your godmother from her previous situation into our loving home, and we look forward to continuing her care. It is so lovely to see her smile! Thank you for taking the time to tell others about your positive experience - we appreciate your support.


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Review from D D (Resident) assisted by family/friend published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The professionalism and skill shown by all carers are exceptional. The food is very good and varied.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave a review following your recent stay at Moorlands Lodge. We all really enjoyed having you stay with us for a few weeks whilst your daughter went on holiday - it was lovely to see you integrating with the community at Moorlands and enjoying playing bridge and enjoying lunch with your friends who visited. We look forward to seeing you again at the end of the year for another respite stay. Best wishes from all at Moorlands Lodge.


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Review from Mark O (Son of Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very content in Moorlands Lodge, which is very reassuring for my sister and I. Everything is excellent, his apartment, the restaurant, bistro, lounge and communal areas. The food is very good, but most importantly of all, he receives the very best care from attentive, cheerful and encouraging
carers. There are many activities throughout the day and week, and everyone involved in running Moorlands Lodge is always very pleasant and positive.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave Moorlands Lodge a review. It is a pleasure for the team at Moorlands to look after your father, and we are pleased to hear your positive feedback. We will ensure your comments are shared with the team.


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Review from P B (Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been living at Moorlands Lodge for almost a year, and we could not be happier here. We enjoy everything on offer, and all of the staff are very caring and friendly. If I am honest, I wish we had moved sooner.

Reply from Signature at Moorlands Lodge, Customer Team at Moorlands Lodge Care Home - Avery Collection

We are so glad to hear about your positive experience of Moorlands Lodge and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. and value feedback. Best wishes.


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Review from Lindsay R (Daughter of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Moorlands made my 93-year-old mum feel so welcome during her respite stay, so much so that by the time I had got her home, she wanted to go back. Three weeks later, she is settling into Moorlands as a new resident, and the whole team, from sales to reception, one of the nursing team and
the care team have made her welcome. They are patient, thoughtful, kind and happy to help with anything, for both Mum and us, as her family. Thank you!

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave us a review - we are all so pleased mum has decided to make Moorlands Lodge her home following her recent respite stay and is settling in well. Best wishes.


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Review from A M (Friend of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a friend of a resident who moved to Moorlands Lodge at the end of 2021 and visits them regularly. I have been very impressed with the home so far - it has a lovely, warm, welcoming atmosphere with lots of staff and residents around throughout the day. My friend really enjoys the food and activities
offered - I’ve even managed to join her for a delicious lunch in the private dining room!

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave a review of your experience of Moorlands Lodge - it is lovely to hear your friend is enjoying her time at Moorlands Lodge and that you have also enjoyed visiting too. Best wishes.


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Review from William E (Son of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m very pleased with the care my dad receives at his care home, and all the staff have my dad’s best interest at heart.
I have had dealings with the senior management at the care home, and again, very pleased with the care they and their team provide for my dad and the very quick response I get if
I’ve got any questions with being so far away.
With my dad now being in the care home with the great staff from all departments, it puts my mind at rest.
I would highly recommend this care home for any member of your family.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave us a review - it is much appreciated, and we are so pleased to hear you are happy with the care your father is receiving at Moorlands Lodge.


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Review from H W (Friend of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend who has recently moved to Moorlands Lodge, and I have been very impressed with everything, and my friend very much enjoys living there too! The care I have encountered when visiting has always been very friendly, caring and helpful, and it seems like a well-run home.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for your review of Moorlands Lodge - we are so pleased you have found your visits to see your friend at Moorlands to be positive.


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Review from E B (Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run home with excellent staff and facilities.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to submit a review for Moorlands Lodge. We are so pleased to hear you are enjoying living here and feel the home is well run with excellent staff and facilities.


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Review from Sheila C (Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff extremely friendly and helpful.

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Review from Barbara D (Resident) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some difficulty initially, but with the help and encouragement of staff and residents, I settled within a few months.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave a review detailing your own experience at Moorlands. It is lovely to see you have settled into life at Moorlands and have met some great friends in other residents and staff. We all enjoyed celebrating your birthday this year, and you have given us great memories from your poetry reading at our Burns Supper.


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Review from Anthea P (Resident) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the relatively short time, I was at Moorlands, my experience was of a very well run established with extremely cheerful and caring staff. The activities staff worked tirelessly to find entertainment for everyone, including outings, under the very difficult circumstances of the Covid restrictions.
I would highly recommend this place to anyone looking for a happy and caring environment.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to review your recent stay at Moorlands Lodge, and we are pleased to hear you would recommend Moorlands Lodge to others looking for care. We will ensure your kind comments are passed on to all of the staff.


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Review from Beverley L (Private Carer of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a full-time carer and needing to take some breaks, I could not imagine anywhere better for my client to have respite care. A wonderful, warm and friendly place and beautiful rooms. My client loves the food and is always happy there. Staff and management are absolutely amazing and show at all times
care, respect and dedication. Thank you.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave a review for Moorlands Lodge, and we are very pleased to receive your positive feedback, which will be shared with all of our teams.


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Review from Helen J (Daughter of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Moorlands last August and has settled very happily into her new life there. She enjoys the many activities, tests her memory with the quiz evenings, maintains her mobility with the daily exercise class, keeps up her art skills, loves the dance sessions and plenty of enjoyable outings.
The staff go to a lot of trouble to make sure residents have opportunities to stay active and engaged and celebrate/mark specific events. My mother has plenty to tell me whenever I visit. All the various teams at Moorlands are a pleasure to deal with; they care very much about the residents and do all they can to make life easy and enjoyable, and enable residents to choose, how they depend on their day. By all accounts, the food at Moorlands is very good, healthy and varied, and mealtimes provide plenty of opportunities to socialise and make new friends. The facilities are lovely, well maintained, and the general ambience very welcoming.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for your positive review; it is very much appreciated. We are also very pleased to hear you are happy with Moorlands Lodge on behalf of your mother.


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Review from Sarah B (Daughter of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care my mother is receiving at Moorlands. The facilities are excellent. The staff are lovely, and the entertainment is amazing.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to leave a review for Moorlands Lodge and for your positive feedback.


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Review from Peter D (Son of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Moorlands Lodge just before Christmas 2021. She has a very pleasant 2-room apartment with a view over the garden at the back. I had visited quite a number of care homes in the area before we chose Moorlands Lodge, and the resident rooms are significantly nicer than any others that
I saw. The public areas are also very attractive, and the general ambience is warm and welcoming. Another factor in my choice was the wide range of activities that are available at Moorlands. There seems to be live music every day and frequent excursions, even it seems in winter. For example, yesterday my mother joined a group for a visit to the museum, which she thoroughly enjoyed. The staff are without exception friendly, helpful and professional. They show genuine interest in the residents and their well-being and will often pop in for a chat. The culture is very caring. The food seems to be of a high standard too. I am absolutely delighted that I chose Moorlands for my mother.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to review Moorlands Lodge, and we are pleased you feel you have made the right decision in choosing us for your mother.


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Review from Roy B (Son-in-law of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Signature Moorlands Lodge for a few years now. She settled in quickly and now has a good circle of friends. She very much enjoys the entertainers who come in to sing. During Covid, the staff have gone above and beyond to ensure that life for the residents remains
as close to normal as possible and that the home has remained open to visitors when Government guidelines permit. The care staff often form close bonds with the residents, which the residents very much appreciate, especially in times when family members can't visit. The home is a friendly, welcoming place with comfortable communal areas and spacious resident's rooms. During Covid, every effort has been made to ensure the residents are vaccinated and safe with regular testing undertaken. I would definitely recommend Moorlands Lodge to any family considering placing a family member into a caring environment.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for your review of Moorlands Lodge - it is much appreciated, and we are pleased you would recommend Moorlands Lodge to others looking at care options for their loved ones.


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Review from Chris S (Nephew of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visit my aunt on a regular basis, although this has been much less frequent over the last 2-years due to the pandemic.
The care she receives is exceptional, and the surroundings of the home make it a pleasure to visit.

Reply from Thomas McGlashan, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you very much for your review - it is much appreciated.


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Review from Anne-Marie G (Daughter of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to the Moorlands Lodge in July 2020 right during the Covid crisis suffering from severe Dementia. My mother started to show signs in her late 50s and was officially diagnosed in her mid-60s, so desperately young. She was extremely well looked after in the Dementia area, and all
the nurses were both warm and affectionate to her. Of course, took my mum a while to settle as had been at home with my father, just the two of them for so long. They encouraged Mum to leave her room, sit in the gorgeous sitting room, and she particularly enjoyed the activities, which took place, lots of creative classes. This is one area I really think Moorlands Lodge does well, the activities, whether it be on the creative side or the fabulous live music sessions for the residents. The food also was good at Moorlands Lodge, and Mum did try and eat, but given her condition, never an easy task, as her interest in food and drink, even her favourite cup of tea, was a challenge.

Reply from Tina Laing, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you very much for taking the time to write this review. We really appreciate your positive feedback and will make sure the team who looked after your mum read your comments as it means so much to them - and all of us at Moorlands Lodge - to know your mum felt settled and especially enjoyed all the food and activities on offer. Thank you.


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Current Review Score: 9.5 (9.498)

Overview of Review Score

The Review Score of 9.5 (9.498) out of 10 for Moorlands Lodge Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.649 for Moorlands Lodge Care Home - Avery Collection is calculated as follows: ( (156 Excellents x 5) + (62 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 225 Ratings = 4.649

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.849 Points relating to the number of positive Reviews for Moorlands Lodge Care Home - Avery Collection is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 18 Positive Reviews ÷ 21.2 = 0.849

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (17)

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Meet the Team (2)

Linda

Linda Booth

Job Title: Activities Co-Ordinator

Joined: 2012

I have a wealth of experience in the care sector and my team are responsible for ensuring our residents lead a full and enriched life whilst living at Moorlands Lodge.


A comprehensive activities schedule, as well as trips out are provided at Moorlands Lodge and I am passionate about offering residents a full and varied programme seven days a week, including evenings, to appeal to all needs and abilities.


James

James Devlin

Job Title: Maintenance Manager

After 20 years experience in Maintenance, I am happy to Join the Moorlands Team to share my knowledge. My work ethos is making sure everything is safe, looks fantastic & everyone is smiling. I have a keen eye for detail and Moorlands certainly lives up to a high-quality experience. I will always make time for each individual resident addressing any questions they might have. It is a privilege to be a part of such an amazing team that are here for your every need. Moorlands is so much more than just a job.