Moorlands Lodge Care Home - Avery Collection

Portsmouth Road, Hindhead GU26 6TJ
Submit a Review
9.5 95 Reviews
  • Moorlands Lodge Care Home - Avery Collection, Hindhead
The team at Moorlands Lodge offers a warm welcome to all. Moorlands Lodge is a care home like no other in the area. The home is purpose built and offers exceptional accommodation, which is affordable but of a very high standard. The home provides residential, nursing, respite and dementia care.

The home happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories side by side.

A one bedroom suite offers a bedroom and separate lounge and kitchen with a full en-suite wet room and is unique as it offers double the space of most care homes and is ideal for those wanting extra room or couples who want to stay together. The home also features studio suites for those who prefer something more cosy. Rooms come unfurnished allowing residents to bring those special pieces of their home with them, something they find helps the settling in process significantly and truly makes Moorlands Lodge feel like home.

Moorlands Lodge offers a fully licensed outstanding restaurant, the menu being dictated by current residents, and an in house café for residents and visitors to enjoy afternoon tea and home made cakes. The home also has a large activities team who provide trips out, visiting speakers, one to one sessions and activities which are again chosen by the resident committee.

Residents range from those who are relatively independent and still drive, to those who require respite, full nursing, dementia or end of life care and the team pride themselves on providing discreet support in a place which is not institutional but as much like home as they can make it. Dignity, encouraging independence and involving family and friends are part of the fabric of Moorlands Lodge and they hope that these values are echoed in the recommendations and testimonials received.

Show Moorlands Lodge Care Home - Avery Collection on the Map

Care Provided by Moorlands Lodge Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daniella Pestridge (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (106)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Moorlands Lodge Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,215
    • Self-Funded Residential Dementia Care from £1,170
    • Self-Funded Nursing Care from £1,275
    • Self-Funded Nursing Dementia Care from £1,205
  • (these prices are only a guideline, please contact Moorlands Lodge Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Reception is open from 8am until 8pm. Tours can be arranged from 9am until 5pm, Monday to Friday and weekends on request. Please call to arrange.


  • Parking

  • Parking is provided for visitors on-site.


Moorlands Lodge Care Home - Avery Collection Reviews (95)

Total of 95, showing 41-60
9.5

Moorlands Lodge Care Home - Avery Collection has a Review Score of 9.5 (9.498) out of 10, based on 19 reviews in the last 2 years. Over all time Moorlands Lodge Care Home - Avery Collection has 95 reviews.

Overall Experience

  • 72
  • 22
  • 1
  • 0
  • 0

Date Published

95
1
8
19
76

Review from Lesley E (Daughter of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled into life at Moorlands so happily and quickly. The whole process was seamless and handled with such care by the Moorlands staff. After a couple of visits to check he would be happy to move, my father had a trial period of 10 days. He was so happy with his move that he didn't want
to leave and go back to his old apartment and so stayed on.
Moorlands assisted with the move. Even in this period of Covid they were accommodating and helpful at every turn. They were prepared at all stages and the staff could not be lovelier. My father has been bowled over by the food, facilities and all the activities that are available for him every day. All our fears that he may not be happy or adjust to his new surroundings have vanished and actually the quality of time we spend with him is relaxed and happy leaving us feeling the same. We would have no hesitation in recommending Moorlands Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D A (Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moorlands Lodge has the capacity to care for all residents while keeping everyone safe. The entertainment is excellent. I thoroughly enjoy the food. Nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew M (Son of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum initially went to stay at Moorlands Lodge for 2 weeks 'respite care', after an extended stay in hospital. She was suffering from cognitive impairment as a result of infection, together with badly swollen and ulcerated legs, with limited mobility.
She ended up staying 6 weeks. Her mental health
quickly recovered but the legs were a continuing problem, needing constant attention from the Moorlands nursing team and also the visiting GP until she became more mobile.
We can't recommend Moorlands highly enough. The level of professional care and support - and friendliness - from all the staff was exemplary. The room was clean, bright and very comfortable and although Mum was unable to take advantage of many of the activities, the programme is extensive and varied.
Her appetite wasn't great, but she recognises that the variety of food available every day was outstanding, and anything she wanted 'off-menu was provided.
She would happily return to Moorlands at any time!

Reply from Dean Trodd, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for having the time to review of Moorlands Lodge, it's fantastic to hear about Mums mental health recovery so quickly and the ongoing support she received from the nursing team and GP. We hope Mum has returned home refreshed, and we would always be delighted to welcome her back to Moorlands Lodge in the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D R (Respite Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Moorlands Lodge for almost a year after needing more care and support than I had at home. The staff, food and activities are wonderful; as are the facilities - I would highly recommend living here.

Reply from Dean Trodd, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for your review of Moorlands Lodge. We're delighted you feel the staff, food and activities are wonderful. We always look forward to you doing apart of the active community.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John F (Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy.
Excellent staff throughout.

Reply from Dean Trodd, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for taking the time to review your first-hand experience of Moorlands Lodge; we're delighted to hear you find the staff to be excellent throughout.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth L (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had been living with myself and my family, and on selling our house and us going abroad, I wanted him to go to a place where he would be cared for but allow him his independence. To be honest, I dreaded the search! I found Moorlands Lodge online and made an appointment to view it. I could
not have wished for more! The staff are friendly and talk to the residents as they would me! The rooms are spacious with balconies they could sit out on, there are activities every day that they can take part in, not to mention good food and plenty of alcohol! The other thing was that my father had a small dog, which at their discretion, they allowed him to bring. In short, if you’re looking for a place where your family member can thrive and not just exist, this is it! I can not recommend it highly enough.

Reply from Dean Trodd, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you so for taking the time to submit such a positive review. We very much enjoy Dad and his dog being a part of the community at Moorlands Lodge. We look forward to seeing you here again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T S (Son of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived at Moorlands Lodge for the last six months, and he has settled very well. I am reassured he is safe and well looked after by the staff at the home. Dad is very complimentary of the food on offer and enjoys the variety of activities available on a weekly basis too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved to Moorlands Lodge in November last year to move closer to my family. The staff and other residents are all lovely. I wouldn't want to live anywhere else.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I C (Friend of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend at Moorlands Lodge for the last two years and have nothing but positive things to say. The staff ar so friendly, and nothing is is ever too much trouble. On top of this, the care, the food and apartments are all of a fantastic standard, and the residents who live at Moorlands
Lodge all seem very happy and sociable. I plan to join the community as a resident at some point in the near future based on my experience so far.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alwyn (Son of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Moorlands in late July 2020 - not an ideal time with the Covid restrictions. This move was necessary for her, and I am pleased to say we chose an excellent new home. The staff are fantastic as are the facilities. Despite the Covid limitations, there have been a good set of activities
and also personal care opportunities. The team has been especially helpful with visits immediately after her move and when my brother visited for the first time in 6 months.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth F (Daughter of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The facility was very helpful in admitting my Mother after a brief stay in hospital, and the staff were kind and efficient. Due to current pandemic restrictions, we were only able to visit in the designated gazebo facility, so the family could not see her in her own accommodation. My mother (who is
half-blind) found it difficult to settle as she didn't know anyone. As someone who is intensely religious, it was sad that it was 10 days before we could arrange for a priest to call. I know of other care facilities who rank clergy on a par with medical visitors (body and soul both need help) and the visits are not counted as family ones. The following questionnaire has been answered by my Mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John M (Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have very much enjoyed my time at Moorlands Lodge so far - some of the highlights are the sense of safety and security, the activities programme and the meals in the restaurant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew M (Son of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, my mother, my sister and I have been very satisfied with her experience as a Moorlands resident for over five years. The atmosphere is very pleasant and friendly, and it always feels welcoming to me as a visitor. One of the most positive aspects is the number and variety of activities. The
staff in the Activities Team are enthusiastic, caring and accommodating of all the residents' requirements. The variety of trips and in-house activities is much appreciated. Having a strong Christian faith, she appreciates being able to go to the Thursday morning service at St Luke's church in Grayshott fortnightly, and the Fellowship Group that meets on the alternate week. She enjoys her food, which is predominantly of a very good quality, and the atmosphere between the staff and the residents in the dining room is very pleasant. She has also found the maintenance staff very helpful and efficient whenever something of that nature is required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joe R (Son of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Difficult to do this as my mother joined you at the start of the Covid19 pandemic.
This means we have only had contact with mum via FaceTime and now more recently one visit a week. We have not really been able to get a first-hand feel of the home.
Having said that my mother has settled in well despite
the difficult time and she is giving us the feeling that she is settled and happy. The credit for this is entirely due to the care of the staff at Moorlands Lodge.

Reply from Dean Trodd, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for your review and comments. It's certainly positive to see your mother has already started to settle into life at Moorlands Lodge so quickly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David C (Son of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents checked into Moorlands for two weeks respite care whilst some bathroom renovation work was completed on their house. My dad is 86 and in reasonable health; my mum is 83 and suffers with Dementia (Stage 4: Moderate Cognitive Decline).
The accommodation and food was excellent - this for them
was the highlight. They did participate in some of the activities but given my mum's anxiety levels, it wasn't a major success.
The staff overall were excellent too. My only comment was I would have liked to receive feedback on how they were settling in - perhaps via email, as tracking staff down during visits can be problematic due to limited time and also their availability.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan P (Daughter of Resident) published on 31 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad stayed at Moorlands Lodge Hindhead for a respite period of 2 weeks.
All the staff treated them with kindness and respect. A very detailed assessment took place before they stayed to ensure medications, likes and dislikes, favourite things too, etc. were known and that mum and dad settled
in quickly.
Staff were always on hand to assist but never intrude, giving mum and dad their privacy and independence but the family assurance they were being looked after very well and were happy.
Every day the activities team met mum and dad personally to see if there was anything they might be interested in taking part in; singing, quizzes, art, outings, etc. The food choice was excellent, they have never eaten so well, cooked breakfast, lunch and dinner!
Moorlands Lodge is managed very well with a quiet, professionalism, never pushy or intrusive. Family were always made welcome and encouraged to visit.
We would not hesitate to recommend Moorlands Lodge.

Reply from Dean Trodd, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you so much for the lovely review, it was an absolute pleasure to meet your parents and to see how quickly they settled into life at Moorlands Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alexander M (Son of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Moorlands Lodge in October 2019, having lived alone and fairly independently for a number of years. The transition was one that we were happy to accept (as I and other family members felt she needed more support than she had hitherto admitted), however, we approached it with some
trepidation knowing the significant change which would be involved for her.
In the event that trepidation proved unnecessary. She has made the move and adapted more easily than we could have hoped, and the welcome extended to her at Moorlands has been a large part of that. I have found the staff to be professional, caring and understanding at all stages - and above all, they have been kind. My mother regularly comments on how nice her surrounds are and how accommodating everyone is. She has made friends and is more cheerful and happy in herself than I have seen her in a long time.
Also, the consistent efforts of the staff to keep relatives informed and involved are very much appreciated!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan C (Resident) published on 31 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A thoroughly worthwhile 2 weeks respite stay at Moorlands Lodge. Without exception, we found all member of staff encountered to be kind, helpful, cheerful individuals who gave us the level of care and contentment we needed.
Our rooms were light and spacious, beds warm and comfortable. Room heating
ideal, built-in kitchenette a superb facility, curtains light and light-proof. All ideal.
Food generally good, though at times the greens were not sufficiently cooked and the variety could have been better. But the majority of meals were to our liking and enjoyed.
If the need arises we will have no hesitation in returning to Moorlands Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V L (Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been at Moorlands Lodge for about 6 years and regard it now as my home. All the staff both carers and restaurant are always very helpful and if I have any issues they are quickly dealt with. If on any occasional days I need extra help is always dealt with.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L A (Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and efficient staff. Accommodation comfortable and everything kept in working order due to very good maintenance staff. Nursing care is very good indeed if you need it. The activities group work very hard and always cheerful. Restaurant staff also very capable and one would never be hungry
as there is a great choice of food.
However, this comes at a price and it is very expensive and one hopes to die before the money runs out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.498)

Overview of Review Score

The Review Score of 9.5 (9.498) out of 10 for Moorlands Lodge Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.649 for Moorlands Lodge Care Home - Avery Collection is calculated as follows: ( (156 Excellents x 5) + (62 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 225 Ratings = 4.649

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.849 Points relating to the number of positive Reviews for Moorlands Lodge Care Home - Avery Collection is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 18 Positive Reviews ÷ 21.2 = 0.849

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Linda

Linda Booth

Job Title: Activities Co-Ordinator

Joined: 2012

I have a wealth of experience in the care sector and my team are responsible for ensuring our residents lead a full and enriched life whilst living at Moorlands Lodge.


A comprehensive activities schedule, as well as trips out are provided at Moorlands Lodge and I am passionate about offering residents a full and varied programme seven days a week, including evenings, to appeal to all needs and abilities.


James

James Devlin

Job Title: Maintenance Manager

After 20 years experience in Maintenance, I am happy to Join the Moorlands Team to share my knowledge. My work ethos is making sure everything is safe, looks fantastic & everyone is smiling. I have a keen eye for detail and Moorlands certainly lives up to a high-quality experience. I will always make time for each individual resident addressing any questions they might have. It is a privilege to be a part of such an amazing team that are here for your every need. Moorlands is so much more than just a job.