Moorlands Lodge Care Home - Avery Collection

Portsmouth Road, Hindhead GU26 6TJ
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9.5 95 Reviews
  • Moorlands Lodge Care Home - Avery Collection, Hindhead
The team at Moorlands Lodge offers a warm welcome to all. Moorlands Lodge is a care home like no other in the area. The home is purpose built and offers exceptional accommodation, which is affordable but of a very high standard. The home provides residential, nursing, respite and dementia care.

The home happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories side by side.

A one bedroom suite offers a bedroom and separate lounge and kitchen with a full en-suite wet room and is unique as it offers double the space of most care homes and is ideal for those wanting extra room or couples who want to stay together. The home also features studio suites for those who prefer something more cosy. Rooms come unfurnished allowing residents to bring those special pieces of their home with them, something they find helps the settling in process significantly and truly makes Moorlands Lodge feel like home.

Moorlands Lodge offers a fully licensed outstanding restaurant, the menu being dictated by current residents, and an in house café for residents and visitors to enjoy afternoon tea and home made cakes. The home also has a large activities team who provide trips out, visiting speakers, one to one sessions and activities which are again chosen by the resident committee.

Residents range from those who are relatively independent and still drive, to those who require respite, full nursing, dementia or end of life care and the team pride themselves on providing discreet support in a place which is not institutional but as much like home as they can make it. Dignity, encouraging independence and involving family and friends are part of the fabric of Moorlands Lodge and they hope that these values are echoed in the recommendations and testimonials received.

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Care Provided by Moorlands Lodge Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daniella Pestridge (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (106)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Moorlands Lodge Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,215
    • Self-Funded Residential Dementia Care from £1,170
    • Self-Funded Nursing Care from £1,275
    • Self-Funded Nursing Dementia Care from £1,205
  • (these prices are only a guideline, please contact Moorlands Lodge Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Reception is open from 8am until 8pm. Tours can be arranged from 9am until 5pm, Monday to Friday and weekends on request. Please call to arrange.


  • Parking

  • Parking is provided for visitors on-site.


Moorlands Lodge Care Home - Avery Collection Reviews (95)

Total of 95, showing 61-80
9.5

Moorlands Lodge Care Home - Avery Collection has a Review Score of 9.5 (9.498) out of 10, based on 19 reviews in the last 2 years. Over all time Moorlands Lodge Care Home - Avery Collection has 95 reviews.

Overall Experience

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Review from Patricia B (Respite Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a hip replacement operation, I stayed 2 weeks at Moorlands Lodge.
The staff were very welcoming and helpful. A wonderful atmosphere enabling me to recover and regain my mobility.
The accommodation was spacious and comfortable. Activities varied, happy and sociable. A wide range of food
was served, tastefully cooked and presented.

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Review from Helen (Daughter of Resident) published on 15 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The welcome and care the Moorlands team have given my father since his arrival has been exemplary. Neither he nor any of our family can fault them or the facilities in any way.

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Review from J L (Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have stayed three times for respite care and felt better for the experience.

Reply from Dean Trodd, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you so much for your review. It's always a pleasure to see you both at Moorlands Lodge. We hope to see you both here again soon.


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Review from Roger B (Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am currently enjoying my first stay in a care home and generally speaking I am finding it to be a very pleasant experience. My room is extremely comfortable with a pleasant view over a garden area and a wonderful Fir Tree. Amenities are excellent as is the catering.

Reply from Dean Trodd, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for sharing your first-hand experience living at Moorland Lodge.


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Review from Peter S (Son of Resident) published on 4 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I were in need of urgent help in placing our mother in care after she was incapacitated with labyrinthitis which had adversely affected her balance. Moorlands Lodge and their outstanding management and staff in general were really compassionate and efficient in taking her in and giving
her the care and attention she needed to get her back on her feet. She is now living in her own home again, with domiciliary care and hopefully will continue so until things get too much for her, at which time I am sure we will turn to Moorlands Lodge again, probably for a permanent stay.

Reply from Dean Trodd, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for your kind review, it's fantastic to hear you feel this way and to hear your mother is now back at home and doing well.


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Review from Frank D (Husband of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Has all the appearance of a bright and cheerful hotel at 5-star level - nothing is too much trouble for both clients and visitors.
Staff always friendly - nursing level assessed frequently and very satisfactory.

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Review from P F (Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well laid out accommodation. Extremely friendly staff, helpful and knowledgeable. Excellent food and restaurant layout and helpful staff.


I have not had occasion to attend any of the entertainment but I am told it is very good.


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Review from Trisha L (Niece of Resident) published on 18 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt spent a period of respite care at Moorlands Lodge following a spell in hospital. She lives alone and we did not feel she was ready to return home straight from hospital. Moorlands Lodge proved to be the perfect place for her to regain her confidence and their excellent care and support has
helped to return her to independent living once more. I would not hesitate to recommend the excellent facilities and the wonderful staff at Moorlands Lodge.

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Review from Deborah B (Daughter of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge shout out to the restaurant for hosting such a fabulous 90th celebration for my father. Also, the wonderful carers that make his world enjoyable.

Reply from Dean Trodd, Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Thank you for your kind comments, it was a fantastic afternoon enjoyed by all. We look forward to seeing you here soon.


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Review from Susan M (Daughter of Resident) published on 21 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a lovely atmosphere. The team is so welcoming and the nursing care is fantastic. The staff really care about the residents and are on hand to advise. I am so glad we found Moorlands - it has given us all peace of mind in what could have been a difficult period.

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Review from Sheelagh T (Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for the first few weeks as a respite patient and have now decided to stay long term.
The staff are all delightful, creating an atmosphere of happiness and helpfulness at all times.
The kitchen staff, in particular, are so good at helping me with my awkward food requests owing to swallowing
difficulties.
I have met quite a few residents and they all agree it is an excellent establishment and are happy here.
I have, therefore, no hesitation in recommending Moorlands very highly and wish it well for the future.

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Review from Peter F (Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With all the challenges we face in life, being old with a few problems (issues?) age, which comes to all, if you live long enough, has no real 'pain' because it is helped to bear by the excellent care and sympathy that the management and all staff here at Moorlands Lodge give. There is nowhere I would
sooner be right now.

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Review from V S (Daughter of Resident) published on 19 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent 2 years in the main house and for the last 6 months is in Livingstone. At no time have we had any worries. One is always kept up to date. Meals are excellent and a big effort is made around special occasions either generally or to the particular Resident. The staff are always helpful
and kind with a lot of respect for the Residents. The ‘outings’ and entertainment is terrific. A small problem can be the parking! The refurbishment makes everything look lighter and brighter. We are always informed of anything to do with medical problems or of the inevitable, occasional ‘falls’. This is inevitable with age and balance.

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Review from A C (Wife of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the atmosphere in Moorlands Lodge so warm and welcoming especially in Livingstone Ward for dementia patients.
Where my husband lived for nearly a year. Each of the staff had a different personality but each of them were so affectionate and caring, treating them with sympathy, patience and understanding.
This
meant so much to me and enabled me to have a life.

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Review from M T (Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A safe caring, cheerful haven for 4 weeks post-op. All staff were attentive, kind and understanding as well as very professional. Pleasant open surroundings with an atmosphere conducive to healing. Every one seemed to have time to check and listen. It couldn't have been better.

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Review from S M (Wife of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family find Moorlands Lodge very good. In particular, absolutely every member of staff, in whichever department, whom we have met has been friendly, helpful, polite and above all, patient and good natured.

Reply from Marcus Le Brocq, Senior Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Dear S. It means a lot to us to hear your opinions and thank you for taking the time to do so. We are pleased to have your husband living with us and to have you as a family to work together with.


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Review from Anna M (Wife of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was treated with care, respect and humour.
He was 87 and very confused as he had dementia and we had recently moved house.
As a theatre and film director, he often tried to 'direct' the nurses and they played along with it.
I was moved by the way they treated him as a friend.

Reply from Marcus Le Brocq, Senior Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Dear Anna, thank you for taking the time to give us a review. Your husband gave all of us some fabulous 'direction' and I know the staff who cared for him became very close in the short time that he was with us. We wish you all the best.


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Review from Sandy R (Son of Resident) published on 25 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Moorlands from August 16 to March 17. Most things about Moorlands were very good, almost every member of staff was kind and helpful and Dad had excellent care. The rooms, lounges and dining room are extremely well appointed. My only proviso to would-be residents is to examine closely
the likely costs as Moorlands operate a charging system whereby every half hour/hour of care received is costed and it can quickly become extremely expensive. My father, with medium/severe mobility issues, was paying just short of £10k a month. Because he is very deaf he made very little use of the lounges and was not interested in joining the comprehensive activities schedule. Eventually, I had to move him to another care home where an "all-in" fee is charged resulting in a huge reduction in his care costs, and massive relief that his care would be affordable however long he lives.

Reply from Marcus Le Brocq, Senior Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Dear Sandy, we loved having your father here and we were very sad when you took the decision to move him to another home. Our model is to provide very high staffing ratios in high quality surroundings and sadly we are not able to do this if we were only in receipt of local authority funding. Thank you for taking the time to complete a review.


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Review from Sophie W (Daughter of Resident) published on 22 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I can not recommend Moorlands Lodge more highly. My mother was there for 2 years and during that time she was loved, cared for and looked after beautifully. The staff took the time to look after all her needs and nothing was too much trouble. They also looked after the rest of the family, teaching us
how to cope with dementia and they became like a second family to us. The activities they organised were first class, imaginative and varied and these were an important part of my mother's life at Moorlands. Even when my mother sadly passed away the love, help and support the family received was incredible. We were so lucky that my mother spent her final years in such a fantastic and happy environment.

Reply from Marcus Le Brocq, Senior Client Liaison Manager at Moorlands Lodge Care Home - Avery Collection

Sophie thank you so much for such heartfelt feedback. Your mother was an absolute delight to have with us and she is sorely missed.


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Review from Michael K (Nephew of Resident) published on 11 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt lived at Moorlands for the period April 2016 to April 2017. She was very comfortable during her stay, although had some issues with the food quality. The staff were extremely helpful and kind. Her reason for moving was to a smaller home with a better geographical positioning to be closer to
relatives.

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Current Review Score: 9.5 (9.498)

Overview of Review Score

The Review Score of 9.5 (9.498) out of 10 for Moorlands Lodge Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.649 for Moorlands Lodge Care Home - Avery Collection is calculated as follows: ( (156 Excellents x 5) + (62 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 225 Ratings = 4.649

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.849 Points relating to the number of positive Reviews for Moorlands Lodge Care Home - Avery Collection is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 18 Positive Reviews ÷ 21.2 = 0.849

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (17)

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Meet the Team (2)

Linda

Linda Booth

Job Title: Activities Co-Ordinator

Joined: 2012

I have a wealth of experience in the care sector and my team are responsible for ensuring our residents lead a full and enriched life whilst living at Moorlands Lodge.


A comprehensive activities schedule, as well as trips out are provided at Moorlands Lodge and I am passionate about offering residents a full and varied programme seven days a week, including evenings, to appeal to all needs and abilities.


James

James Devlin

Job Title: Maintenance Manager

After 20 years experience in Maintenance, I am happy to Join the Moorlands Team to share my knowledge. My work ethos is making sure everything is safe, looks fantastic & everyone is smiling. I have a keen eye for detail and Moorlands certainly lives up to a high-quality experience. I will always make time for each individual resident addressing any questions they might have. It is a privilege to be a part of such an amazing team that are here for your every need. Moorlands is so much more than just a job.