Cildewi House

Heol Salem, Johnstown, Carmarthen SA31 3HS
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9.3 3 Reviews
  • Cildewi House, Carmarthen
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Care Provided by Cildewi House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 7 Service Users
  • Primary Care Categories
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Respite Care
  • Substance Misuse
  • Younger Adults
  • Care Offered
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Schizophrenia
  • Other Care Provided
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Ruth James-Murray (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (7)
  • Care Home Design/Build
    • Last Refurbishment: 2017

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
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Cildewi House Reviews (3)

9.3

Cildewi House has a Review Score of 9.3 (9.250) out of 10, based on 3 reviews in the last 2 years. Over all time Cildewi House has 3 reviews.

Overall Experience

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Review from C L (Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived in Cildewi House since 2019 and I honestly don't have a single bad word to say about the place. The staff are amazing and the manager is incredible. She always goes above and beyond for not only the service users but staff also. The home is super comfortable and very homely. There are always
many activities inside the house and outside. Cildewi House honestly saved me thanks to the amazing team that runs it.

Reply from Tracy Heaven, Regional Manager at Cildewi House

Thank you very much for taking the time to write this lovely and heart-warming review. It is wonderful to hear about the positive impact residing at Cildewi House has had on your life and well-being. I am very proud of the staff and management team, and I know I speak for everyone when I say what a privilege it has been to support you on your journey with us. Thank you.


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Review from Samuel M (Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve had a studio flat at Cilddewi House for about two and a half years now and I can’t praise it highly enough. I’d never stayed in a care home before - I came straight from the hospital and I can’t say I was looking forward to it very much- but it has turned out to be great all through up to the present
and it’s changed my perceptions and improved my outlook, not just of care homes but people in general and the community where I’m based. Cilddewi has a good mix of people (both staff and residents), everyone is friendly and supportive, and the general atmosphere is relaxed and upbeat. Staff are highly trained and very professional about making sure we’re all supported and looked after but above all they’re easygoing and sensible. There’s been no nagging to do things at their pace; I’ve received minimal support which is all I wanted although I’ve enjoyed going on a few trips and activities one-to-one with a staff member and also in a group, all on a voluntary basis. Nice neighbourhood too.

Reply from Tracy Heaven, Regional Manager at Cildewi House

Thank you for such a detailed and positive review. It is truly heartwarming to read such lovely praise for the work the staff do at Cildewi House and the support you have received. It means a great deal to us that we have managed to positively influence and shape the way you view adult residential care.


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Review from Patrick B (Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's great, the staff are helpful and caring. I like them, the staff helps me with computers, buying things online, and doing my room cleaning.

Reply from Tracy Heaven, Regional Manager at Cildewi House

Thank you for your lovely review. We are so happy to hear you are happy residing at Cildewi House and that you are being supported so well. We appreciate you taking the time to complete this review.


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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Cildewi House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Cildewi House is calculated as follows: ( (32 Excellents x 5) ) ÷ 32 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.25 Points relating to the number of positive Reviews for Cildewi House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 7 registered maximum number of service users is 1.4, which has been reached with 3 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (11)

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Frequently Asked Questions about Cildewi House

What types of Care is Cildewi House registered for?

Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cildewi House provide?

Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Cildewi House have?

There are 7 Single Rooms.

What are the Facilities & Services at Cildewi House?

Own Furniture if required, Close to Local shops, Near Public Transport, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Cildewi House to the centre of Carmarthen?

1.0 mile(s) as the crow flies, distance by road may be significantly further.