Forbes house has an open visiting policy. Visitors should note that meal times are at 8am to 10am, 12.30pm - 13.30pm, and 16.30pm - 17.30pm. Visitors are welcome in the recently refurbished main lounges, quite lounge, or in the privacy of individual bedrooms.
30+ ample sized parking spaces along with 4 disabled spaced directly outside a secure reception area.
Forbes House has a Review Score of 8.2 (8.167) out of 10, based on 4 reviews in the last 2 years. Over all time Forbes House has 5 reviews.
Review from A O (Daughter of Resident) published on 19 November 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
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Review from Vikki B (Daughter of Resident) published on 19 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Kerri S (Daughter of Resident) published on 23 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Tracy Kearman, Manager at Forbes House
Thank you for your review and positive comments regarding the friendly staff and work carried out under the new management. We are very pleased that you feel confident your loved one is getting well cared for and the comfort this brings you.
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Review from L R (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from Louise M (Daughter of Resident) published on 5 June 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Safety / Security
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Value for Money
The Review Score of 8.2 (8.167) out of 10 for Forbes House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.542 for Forbes House is calculated as follows: ( (30 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 48 Ratings = 4.542
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.625 Points relating to the number of positive Reviews for Forbes House is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 4 Positive Reviews ÷ 16 = 0.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager - Older Adults
Joined: 2020
Robert joined Forbes House in October 2020, having previously worked as a Deputy Manager for a number of years for another care home.
Robert and his family relocated to Ayrshire from the Cotswolds in 2011, having decided to leave the NHS after 25 years of service. Over this time Robert worked in acute hospitals including a short spell for a couple of years in the private sector where he gained much nursing knowledge and experience working in multiple nursing specialities. His last role for 10 years, was as a bed manager in a busy, acute, district general hospital.
Robert qualified as a nurse in London in 1987 and has been nursing since he was 18 years of age! He is a dedicated and passionate nurse!
His hobbies include – spending time with his family and 3 lively grandchildren. Dog walks with their new black Labrador puppy Isla.
Job Title: Home Manager - Young Adults
Joined: 2024
Lauren joined the Forbes House team in 2024, taking on the exciting challenge of managing and developing the new Young Adults service. With a deep commitment to improving the lives of others, Lauren’s journey into the care sector started long before her role at Forbes. Her passion for supporting individuals was sparked during her time volunteering at an additional support school, followed by her work in a specialist autism service. These early experiences shaped her understanding of the unique needs of each individual and ignited a lifelong passion for care.
Before taking on her current role at Forbes, Lauren was the Manager at Enhance's Townend, where she initially started as a full-time carer while pursuing her Nursing degree at university. It was here that her exceptional talent for caregiving quickly became evident. Lauren's ability to connect with those in her care, combined with her unwavering dedication, led her to rise through the ranks — from Team Leader to Nurse, to Deputy Manager and, ultimately, Manager.
Outside of work, Lauren enjoys spending quality time with friends and family and loves to travel. Exploring new cities, experiencing different cultures, and meeting people from all walks of life provide her with inspiration and fresh perspectives. She brings this curiosity and open-mindedness into her professional life, constantly seeking new ways to improve and innovate in her role.
Enhance is incredibly proud to have witnessed Lauren’s growth from a passionate carer to a skilled manager and leader. We are excited to see where her journey will take her next, knowing that her dedication and vision will continue to have a lasting impact on the lives of those she leads and cares for.
Job Title: Charge Nurse
Joined: 2018
Karen joined the Forbes House team in 2018 as a care assistant while pursuing her university studies. From the very beginning, her warmth and compassion stood out, allowing her to forge lasting relationships with both residents and staff. As she advanced through her course, Karen embraced new challenges, eventually becoming an ADSC at Forbes. After graduation, she proudly transitioned to a fully qualified Nurse, culminating in her current role as Charge Nurse—a journey that Forbes House has been privileged to play such a central part in.
In her role, Karen finds joy in helping residents lead fulfilling, dynamic lives, proving that age is just a number. Each day, she strives to make a meaningful difference in their lives, whether through personal connections, tailored care plans, or simply being a listening ear. Karen believes that fostering a vibrant community is essential for enhancing the well-being of her residents, and she is dedicated to creating an environment where everyone feels valued and empowered.
When she takes a break from her nursing duties, Karen is a passionate dancer, actively supporting her dance school during competitions and events on weekends. She enjoys performing and mentoring young dancers, sharing her love for dance and encouraging them to pursue their dreams. Outside of dance, Karen loves spending quality time with her family and her beloved dog, Tilly. Her dedication to both her professional and personal life exemplifies her commitment to making a positive impact in every aspect.
