Askham Court has a Review Score of 9.7 (9.708) out of 10, based on 14 reviews in the last 2 years. Over all time Askham Court has 16 reviews.
Review from Susan M (Daughter of Resident) published on 18 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Court
Thank you so much for your wonderful review! We're delighted to hear that your dad is doing so well with the support of our team at Askham Court. It means a lot to us that you find our staff helpful and dedicated to making things easier for him. Your kind words and perfect rating are truly appreciated and we're grateful for your trust in us. We'll continue to do our very best to provide the highest standard of care. Thank you for your support!
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Review from G C (Respite Resident) published on 3 October 2024
Submitted via Website •
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5.0 out of 5
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Review from P G (Friend of Resident) published on 25 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Court
Thank you so much for your kind and thoughtful review. We are delighted to hear that you are very happy with the care your friend is receiving and your praise for our care team's kindness and helpfulness means a great deal to us. We take pride in providing excellent care and we are grateful for your high recommendation. We also appreciate your feedback on the various aspects of our services. Please know that we are committed to continually enhancing our care and services to ensure the best possible experience for all residents. Thank you once again for your support and encouragement. We will continue to strive for excellence in all we do at Askham.
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Review from M A (Mother of Resident) published on 20 August 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Court
Thank you for taking the time to share your feedback. We're pleased to hear that you find our environment friendly and clean and that everyone gets along well. Your kind words mean a lot to us. We appreciate your constructive feedback regarding activities. We understand how important it is for our residents to have a variety of engaging activities and we are actively working on improving our activity schedule to ensure a more stimulating and fulfilling experience for all our residents. We also take your comments about being treated with dignity seriously and are committed to making improvements in this area. Our goal is always to provide the highest standard of care and respect for our residents. Thank you again for your feedback. We value your input and are dedicated to making the necessary changes to enhance the experience for all our residents.
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Review from Caroline G (Wife of Resident) published on 9 August 2024
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Overall Experience
5.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Court
Thank you for your heartfelt review of Askham Place. We are deeply sorry for your loss and honoured to have had the opportunity to care for your husband over the past 8 years. It's touching to know that our team provided exemplary care and that you found comfort in his peaceful passing surrounded by familiar faces and dedicated staff. We are committed to meeting the needs, wishes, and preferences of all residents, with a strong focus on equality, diversity, and promoting independence. Your recognition of our efforts in these areas is greatly appreciated. We value your feedback regarding the Food & Drink and Rooms, and we will continue to work on improving these aspects. Thank you again for your kind words and for entrusting us with your husband's care. We are grateful for the opportunity to have supported him and you during his time at Askham Place.
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Review from Rachel C (Daughter of Resident) published on 1 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Court
Thank you so much for your wonderful review of Askham Court. We are truly honoured to receive your perfect ratings in all categories. It's heart-warming to hear that your mum has made such remarkable progress since arriving in our care. We are dedicated to providing exceptional care and it's gratifying to know that your mum has improved physically, emotionally, and in her speech. Your appreciation for our team's efforts means the world to us. We are inspired by your mum's incredible progress and will continue to work hard to provide the best possible environment for her and all our residents. Thank you for placing your trust in Askham Court and sharing your positive experience. We look forward to continuing to support your mum on her journey.
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Review from J B (Friend of Resident) published on 31 July 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Court
Thank you for your thoughtful review of Askham Court. We are pleased to hear that you found our staff courteous, friendly, and helpful, especially our senior nurse. It's wonderful to know your friend had a positive experience and received good care. We appreciate your feedback on the cleanliness and welcoming atmosphere of our home. We are deeply sorry to hear about that one occasion. Please rest assured we will address this promptly to prevent it from happening again. Your ratings are valuable to us and we are committed to further looking into this and exceeding your expectations. Thank you for recognising our team's patience and dedication. We look forward to continually improving our services and providing the best care for our residents.
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Review from A D (Son of Resident) published on 17 July 2024
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Overall Experience
5.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Court
Thank you for your heartfelt review. We are deeply touched to hear that you feel our care goes above and beyond and that you are highly satisfied with the treatment and service provided to your mother. Our staff is dedicated to creating a warm and friendly environment and your kind words truly mean a lot to all of us. We appreciate your feedback on the facilities, staff, and safety/security. Please know that we are committed to making continuous improvements in these areas to ensure the best possible experience for all our residents. Thank you for your trust and for allowing us to care for your mother.
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Review from Vera S (Mother of Resident) published on 14 June 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Court
Thank you for your wonderful review and for rating us 5 stars in all categories. We are thrilled to hear that you find our staff welcoming and helpful. Our team strives to create a warm and supportive environment for residents and their families, and it's gratifying to know we've succeeded in your eyes. We are particularly pleased that you appreciate our physiotherapy services and the patience and kindness of our carers. Your recognition of our efforts in supporting those with brain injuries is incredibly encouraging. Our staff works diligently to provide exceptional care, and your feedback reaffirms our commitment to excellence. Thank you again for your kind words and for choosing Askham. We look forward to continuing to support you and your loved one.
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Review from Kerry D (Husband of Resident) published on 28 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Court
Thank you so much for your kind and detailed review of Askham Court. We are delighted to hear that your wife has received the care and support needed for her recovery journey. Our team takes great pride in maintaining high standards across our facilities, from the safe and comfortable rooms to the beautiful grounds and communal spaces. We are especially pleased that you highlighted the efforts of our multidisciplinary teams and support staff. Every member, from specialists to the caring cleaner, plays a crucial role in ensuring a holistic and compassionate approach to rehabilitation. Thank you for choosing Askham Rehab and for sharing your positive experience. We wish your wife continued progress in her recovery.
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Review from F W (Brother of Resident) published on 22 February 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Court
Thank you so much for taking the time to share your thoughts and experiences with us. We are deeply touched by your kind words and truly appreciate your recognition of our efforts to treat every individual with dignity and respect. It's heartening to hear that our facilities and staff have met your expectations and contributed positively to your brother's experience.
We have also noticed your rating of 4/5 for our activities. While we are glad to receive such positive feedback, we are always looking for ways to improve and ensure that our services exceed expectations. We would be grateful for any suggestions or insights you have on how we can enhance our activities. Please feel free to reach out to us directly with your thoughts or to discuss this further. Your feedback is invaluable to us in our continuous effort to provide the best possible care.
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Review from Pauline R (Wife of Resident) published on 22 February 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Court
Thank you so much for writing such a heartwarming review. It brings us immense joy to know that you've experienced excellent care with us and feel reassured about your husband's well-being. Hearing that we have been a source of support not just for your husband but for you as well truly means the world to us. We strive to create an environment that feels like an extension of family offering not only professional care but also a comforting and understanding presence during challenging times.
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Review from Sarah W (Mother of Resident) published on 20 February 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Court
Thank you so much Sarah for your heartfelt review. Our rehab team is amazed by the wonderful improvements your loved one has made, being a true example for all of us. We are so glad to hear your loved one is enjoying their time here at Askham. Thank you again for sharing these thoughts and for supporting us.
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Review from Victoria T (Resident) published on 31 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Court
Thank you so much, Victoria, for taking the time to write this beautiful review for our Court team. We are thankful that you have chosen us to be part of your rehab journey and that together we could help you achieve your rehab goals. We wish you all the best to you and your family and we hope to see you again soon on the Askham grounds at one of our community events.
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Review from Geraldine F (Daughter of Resident) published on 14 February 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Luke Cook, Head of Rehab and Nursing at Askham Court
Thank you so much Geraldine for this wonderful feedback. We will for sure share this with our team, they will be pleased to hear they are doing an excellent job. It is our hope that we are going to maintain the same level of communication between you and our team.
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Review from Martin T (Resident) published on 6 June 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Aliyyah Nasser, Director at Askham Court
Martin, thank you so much for this feedback - we are so pleased you enjoyed your time with us and on behalf of all the team at Askham, we look forward to seeing you again.
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The Review Score of 9.7 (9.708) out of 10 for Askham Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.708 for Askham Court is calculated as follows: ( (120 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 161 Ratings = 4.708
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Askham Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Apr 2019
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Job Title: Head of Rehab & Nursing. Registered Manager Askham Court, Askham Place and Askham Grove
Manu is a seasoned and dedicated healthcare professional, bringing over two decades of experience in the nursing profession with a passion for patient care and commitments to excellence.
Her journey began in the United Kingdom in January 2006 when she completed a further Overseas Nursing Programme from Thames Valley University and Registered to NMC in August 2006.
In her previous role as a Registered Manager, she played a pivotal role in restructuring and optimising nursing processes, resulting in a notable improvement in resident satisfaction scores. Her ability to foster a collaborative and supportive work environment has earned the respect of her peers and subordinates alike. She is well-known for her hands-on approach to leadership, often seen on the floor, actively engaging with staff and ensuring that the highest standards of care are maintained.
Job Title: Clinical Lead
Clinical Lead
Job Title: Lead Nurse
Bev is a disciplinarian who, nevertheless, has developed a family feel within her team; a team that looks after a very complex set of residents. The strengths she brings to the peer group centre on her clinical excellence in dealing with highly complex residents. Bev in particular is very focused on the role of the family in supporting patients to progress towards their goals.
Where our residents don’t have family, she encourages staff to take on this role (while of course maintaining professional boundaries), motivating residents to follow through on their rehabilitation. She brings her clinical knowledge to the peer group, often providing competency checks and best practices to other Leads.
Job Title: Associate Director of Operations and Quality
Mav has joined Askham with a wealth of knowledge from the Health and Social Care Sector, having worked in senior management roles for several years, leading the safe growth and development of homes and providers to ensure maximised potential and best practices.
He has worked extensively as a Registered Manager, securing great outcomes in the sense of quality and compliance and community/resident involvement.
Mav has a strong passion for excellence in care and safe delivery of such; ensuring that residents and team members are supported and empowered to grow and develop on their own journey of excellence and discovery too.
Job Title: Training Manager of AVC Training
Training Manager, Michelle, has spent over 30 years’ in the care sector and as a leading industry Trainer. The two have always gone hand-in-hand for Michelle, who now brings her extensive knowledge and on-the-job experience to life for the benefit of those she trains at AVC.
A registered Dementia Champion, Michelle is skilled in Training Programme Design, Delivery, Coaching, Training Needs Analysis and QCF Assessing. Inspired by Askham’s mission – to become a centre of excellence for training, in the local community and beyond – Michelle now heads up the state-of-the art, on-site training facility.
Since joining the team at Askham, Michelle has proudly guided over 250 people through various courses, including Moving and Handling, First Aid, Infection Control, Safeguarding and End of Life.
Telephone: 01354 740269 ext 237
