Open policy and no restrictions on visiting times.
Large car park to the front and side of the building
Askham Hall has a Review Score of 9.5 (9.517) out of 10, based on 12 reviews in the last 2 years. Over all time Askham Hall has 15 reviews.
Review from A G (Wife of Resident) published on 28 January 2025
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Reply from Mavrick Leveille, Associate Director of Operations and Quality at Askham Hall
Thank you for your review. We're glad to hear that you've found our carers to be caring, helpful, and attentive to residents' wishes and needs. Your comments are greatly appreciated and help us understand where we can improve, particularly in the areas of facilities, cleanliness, and rooms. Please know that we are committed to making enhancements and ensuring the best possible experience for our residents. Thank you for taking the time to share your thoughts and for trusting us with your loved one's care.
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Review from L W (Granddaughter of Resident) published on 20 September 2024
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Reply from Leena Oni, Head of Care and Nursing at Askham Hall
Thank you so much for your wonderful review! We're thrilled to hear that your grandfather is happy and has shown improvement since moving to Askham Hall. It's fantastic to know that you find our home clean and our staff friendly and helpful. Your kind words mean a great deal to us and serve as a reminder of why we do what we do. Thank you for your trust and support; we're committed to continuing this high standard of care for your grandfather.
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Review from C F (Son of Resident) published on 20 September 2024
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Reply from Leena Oni, Head of Care and Nursing at Askham Hall
Thank you for sharing your feedback. We're glad to hear that your mum feels comfortable and content. It's reassuring to know that you find our staff attentive and respectful in their care. Your comments are important to us and we will continue to strive to provide the best possible experience for both your mum and your family. If you have any further suggestions or concerns, please don't hesitate to share them with us. Thank you for your trust in Askham Hall.
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Review from P B (Husband of Resident) published on 13 September 2024
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Reply from Leena Oni, Head of Care and Nursing at Askham Hall
Thank you for your kind review. We're delighted to hear that your wife has received excellent care at Askham Hall and that our staff has been helpful and attentive. Your positive feedback means a lot to us and inspires us to continue providing the best possible care. We appreciate your insights regarding overall experience, activities, and management, and we will use this feedback to further improve in these areas. Thank you for trusting us with your wife's care and for taking the time to share your thoughts.
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Review from M W (Husband of Resident) published on 28 August 2024
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Reply from Leena Oni, Head of Care and Nursing at Askham Hall
Thank you for your wonderful review! We're so pleased to hear that your wife felt comfortable and well cared for during her time at Askham Hall. It's great to know that she made new friends and enjoyed her stay with us. We appreciate your feedback regarding activities and will use it to further enhance our offerings. We're glad to have made a positive impression and we look forward to welcoming your wife back in the future. Thank you for choosing Askham Hall and please don't hesitate to reach out if you have any questions or requests.
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Review from C D (Stepson of Resident) published on 28 August 2024
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Reply from Leena Oni, Head of Care and Nursing at Askham Hall
Thank you for sharing your feedback. We're glad to hear that your stepdad is happy and content at Askham Hall and that you're satisfied with the care he receives. It's great to know he enjoys the food and that it has positively impacted his wellbeing. We understand your concern about his participation in activities and we will continue to encourage him to join in and find activities that interest him. Your feedback is important to us and we'll use it to further improve our services. Thank you for trusting us with his care and for your valuable insights.
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Review from L T (Daughter of Resident) published on 23 August 2024
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Reply from Leena Oni, Head of Care and Nursing at Askham Hall
Thank you for your heartfelt review. We're deeply honoured that you chose Askham Hall for your dad's care and it means a lot to us that he was happy during his time with us. We're glad to hear that our friendly staff provided him with the care and support he needed. We appreciate your feedback on activities and value for money and we'll continue to work on improving these areas. Your kind words are a great encouragement to our team and we're grateful for your trust in us during such an important time.
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Review from D S (Son of Resident) published on 23 August 2024
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Reply from Leena Oni, Head of Care and Nursing at Askham Hall
Thank you for taking the time to share your review. We're pleased to hear that your dad's experience has been a positive one and that you've found our staff to be professional and helpful. We appreciate your honest ratings and understand that value for money and activities are areas where we can improve. Your input is invaluable to us as we strive to enhance our services. Please don't hesitate to share any specific suggestions you may have. Thank you for choosing Askham Hall.
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Review from S F (Granddaughter of Resident) published on 21 August 2024
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Reply from Leena Oni, Head of Care and Nursing at Askham Hall
Thank you so much for your detailed and thoughtful review. We're delighted to hear that your Nana enjoys her time at Askham Hall and that you've had such positive experiences with our staff, from care to laundry to the cafe. It's heartening to know that she is encouraged to participate in activities and enjoys the variety of food options. We appreciate your feedback on areas where we received four stars and will use this to further enhance our services. Your kind words inspire us to continue providing the best care possible. Thank you for your trust and support.
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Review from L C (Wife of Resident) published on 20 August 2024
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Reply from Leena Oni, Head of Care and Nursing at Askham Hall
Thank you so much for your wonderful review! We are truly honoured to have cared for your husband over the past 10 and a half years. Your kind words about our team being cheerful and engaged mean the world to us. It's incredibly rewarding to know that you've had such a positive experience with our care. We strive to create a warm and supportive environment for all our residents and your feedback confirms that we're doing our best to achieve that goal. Thank you for your continued trust in Askham House; we look forward to continuing to provide the best care for your husband.
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Review from S G (Son of Resident) published on 20 August 2024
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Reply from Leena Oni, Head of Care and Nursing at Askham Hall
Thank you for sharing your experience and for choosing Askham House. It's wonderful to know that you find her well-presented and that our cheerful staff keeps you informed about her progress. Your feedback is invaluable, especially regarding value for money, activities, and management. We are always looking to improve, and your insights will help us in our continuous efforts. Thank you for your trust and ongoing support.
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Review from Sue K (Daughter of Resident) published on 12 March 2024
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Reply from Mavrick Leveille, Associate Director of Operations and Quality at Askham Hall
First and foremost, we wish to extend our deepest sympathies to you and your family during this difficult time. Losing a loved one is never easy, and we share in your sorrow. The passing of your beloved mother has left a void in the hearts of everyone at Askham Hall. She was a cherished member of our community, and her gentle spirit touched the lives of many within these walls. It was a profound honour to host her wake, providing a space for all who loved her to gather, remember, and celebrate her remarkable life. Your family's steadfast support and generosity have left a lasting impact on us, reinforcing the values of care and compassion that we hold dear. Her legacy will forever be a part of Askham Hall. We are deeply grateful for the privilege of knowing her and for the trust you placed in us. Our thoughts remain with you and your family, as we reflect on the joy and kindness your mother brought into our lives. Thank you.
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Review from E M (Wife of Resident) published on 13 February 2023
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Reply from Esther Johnson, Head of Care and Nursing Services at Askham Hall
Thank you so much for taking the time to express this. Your feedback is much appreciated and highly valued. We will make sure to share your kind words with the team. We are very glad to have you and your husband as part of our community. We work hard to meet expectations and please let us know if there is anything more we can do to support you and your husband. Once more, thank you for the awesome review.
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Review from Margaret R (Sister-in-law of Resident) published on 12 August 2022
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Reply from Aliyyah-Begum Nasser, Director at Askham Hall
Thank you so much Margaret for this wonderful feedback. This means a lot to the whole team and we will share this with everyone in Hall and House.
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Review from Nathan V (Friend of Resident) published on 3 June 2019
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Reply from Aliyyah Nasser, Director at Askham Hall
Thank you so much for taking the time to share this feedback and we are glad you feel this way. We will ensure your feedback is passed on to all staff at Askham Hall.
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The Review Score of 9.5 (9.517) out of 10 for Askham Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.517 for Askham Hall is calculated as follows: ( (80 Excellents x 5) + (57 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 143 Ratings = 4.517
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Askham Hall is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 May 2024
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Job Title: Head of Care and Nursing Services, Manager of Askham Hall and Askham House
Leena has been a registered nurse for 27 years. She's worked in various fields of nursing, clinical development and care management. She is passionate about high-quality nursing and care and ensuring that the residents at Askham Hall and House can enjoy maximum quality of life.
Job Title: Lead Nurse
Lead Nurse Askham Hall
Job Title: Associate Director of Operations and Quality
Mav has joined Askham with a wealth of knowledge from the Health and Social Care Sector, having worked in senior management roles for several years, leading the safe growth and development of homes and providers to ensure maximised potential and best practices.
He has worked extensively as a Registered Manager, securing great outcomes in the sense of quality and compliance and community/resident involvement.
Mav has a strong passion for excellence in care and safe delivery of such; ensuring that residents and team members are supported and empowered to grow and develop on their own journey of excellence and discovery too.
Job Title: Training Manager of AVC Training
Training Manager, Michelle, has spent over 30 years’ in the care sector and as a leading industry Trainer. The two have always gone hand-in-hand for Michelle, who now brings her extensive knowledge and on-the-job experience to life for the benefit of those she trains at AVC.
A registered Dementia Champion, Michelle is skilled in Training Programme Design, Delivery, Coaching, Training Needs Analysis and QCF Assessing. Inspired by Askham’s mission – to become a centre of excellence for training, in the local community and beyond – Michelle now heads up the state-of-the art, on-site training facility.
Since joining the team at Askham, Michelle has proudly guided over 250 people through various courses, including Moving and Handling, First Aid, Infection Control, Safeguarding and End of Life.