Springfield House Care Home has a Review Score of 9.7 (9.677) out of 10, based on 52 reviews in the last 2 years. Over all time Springfield House Care Home has 126 reviews.
Review from D M (Husband of Resident) published on 20 March 2025
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5.0 out of 5
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Review from P H (Brother of Resident) published on 20 March 2025
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5.0 out of 5
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Review from S B (Daughter of Resident) published on 20 March 2025
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5.0 out of 5
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Review from M A (Grandson of Resident) published on 20 March 2025
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5.0 out of 5
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Review from C A (Daughter of Resident) published on 19 March 2025
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1.0 out of 5
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Review from Paul M (Son of Resident) published on 10 March 2025
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5.0 out of 5
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Review from A D (Son of Resident) published on 7 March 2025
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5.0 out of 5
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Review from Y K (Daughter of Resident) published on 3 March 2025
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5.0 out of 5
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Review from W G (Father of Resident) published on 28 February 2025
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5.0 out of 5
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Review from P C (Daughter of Resident) published on 28 February 2025
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Overall Experience
5.0 out of 5
Reply from HC-One Limited, Administrator at Springfield House Care Home
Thank you for your review, we value all feedback as this helps us to improve our service. We are sorry to hear that you feel there is a loss of morale within the teams. We will include this feedback in our meetings and share in our learning forums to establish ways to improve on staff morale. Should you wish to discuss any of these issues further, please liaise with the Home Manager who will be more than happy to meet with you.
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Review from M C (Wife of Resident) published on 26 February 2025
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Overall Experience
5.0 out of 5
Reply from HC-One Limited, Administrator at Springfield House Care Home
We'd like to take a moment to thank you for leaving such a wonderful review of our home. we are pleased to hear you were very happy with the quality of care your husband received at Springfield House, kindness is at the heart of everything we do. Kind words like these are testament to the hard work of our colleagues. Thank you for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.
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Review from A G (Granddaughter of Resident) published on 25 February 2025
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5.0 out of 5
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Review from John P (Son of Resident) published on 21 February 2025
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5.0 out of 5
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Review from V K (Sister of Resident) published on 21 February 2025
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4.0 out of 5
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Review from Lesley F (Daughter of Resident) published on 21 February 2025
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5.0 out of 5
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Review from Karen W (Daughter-in-law of Resident) published on 20 February 2025
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5.0 out of 5
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Review from J H (Daughter of Resident) published on 20 February 2025
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4.0 out of 5
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Review from S P (Resident) published on 20 February 2025
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5.0 out of 5
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Review from S S (Son of Resident) published on 20 February 2025
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Overall Experience
4.0 out of 5
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Review from J D (Wife of Resident) published on 20 February 2025
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5.0 out of 5
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The Review Score of 9.7 (9.677) out of 10 for Springfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.677 for Springfield House Care Home is calculated as follows: ( (471 Excellents x 5) + (111 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 617 Ratings = 4.677
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Springfield House Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 50 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Mar 2023
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Job Title: Home Manager
What does ‘kindness’ mean to you?
“To me kindness treating people as individuals, respecting views of others, promoting independence, promoting dignity and privacy. Always have a listening ear time for others.”
As a Health Care Professional, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked in the care sector for many years, Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Dawn remarked:
“It is great seeing a service grow and improve, working with Colleagues to develop in their careers and making Residents feel part of a big family and having a say in their care.”
Dawn has also achieved much outside of work, with her proudest achievements being losing a significant amount and participating in an empowering photoshoot to celebrate!
Outside of work, Dawn enjoys holidaying in her caravan off the boarders of Scotland and spending time with her family and 3 dogs.
If you would like to find out more about Springfield House, Dawn would be delighted to have an informal discussion with you to answer any questions and provide further information.
