Springfield House Care Home

Durham Road, Low Fell, Gateshead NE9 5BW
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9.7 126 Reviews
  • Springfield House Care Home, Gateshead
Located in the centre of Low Fell, Gateshead, Springfield House Care Home offers personalised residential and residential dementia care to older people.

The modern and comfortable home offers lovely en-suite bedrooms, a hair salon, sensory room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and provides opportunities to engage with the local community. The range of lovely dining areas provide the perfect spot for residents to relax and enjoy dining experience with family and friends.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Springfield House to provide the kindest care possible to all residents.

By getting to know each individual resident at Springfield House, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, regularly organising events with local schools, charities and businesses in the area.

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Care Provided by Springfield House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dawn Heppell-Marshall (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (69)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Springfield House Care Home Reviews (126)

Total of 126, showing 21-40
9.7

Springfield House Care Home has a Review Score of 9.7 (9.677) out of 10, based on 52 reviews in the last 2 years. Over all time Springfield House Care Home has 126 reviews.

Overall Experience

  • 102
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Review from S S (Son of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Springfield House Care Home is a home with a lot going for it. I find all staff well equipped and very polite and professional, they will go out of their way to help or assist to any problem that needs sorting. I would recommend this care home to anyone interested. My mother is well looked after. Thank
you.

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Review from T W (Daughter of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After quite a few visits to care homes, we found Springfield House Care Home more suitable for our mam. The staff are so nice and make us feel at ease leaving mam in their care. The staff inform us by telephone if mam has any issues, so that goes a long way for us. It took a long time to decide that
mam needs 24 hour care, and we have made the right choice with Springfield House Care Home.

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Review from B S (Son of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam is well looked after by sympathetic staff, good job, well done.

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Review from G D (Son-in-law of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and helpful. The care home is very clean, tidy, warm and comfortable. Rooms are kept clean, tidy and warm. Staff are very helpful at all times, nothing is too much bother. Food is good and plentiful. Plenty of entertainment for my mother-in-law.

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Review from S K (Son of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home. Staff are very good. My mam could not be in a better care home.

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Review from J K (Husband of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The wife has been in the care home since April 2024, she is very happy with the care she receives.

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Review from G D (Daughter of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Springfield is a great environment for my elderly mother. Staff are caring and friendly and treat my mother with respect. They always take time to chat with her and nothing is a bother. There are plenty of activities and every now and again my mother gets out on a bus trip and is well looked after.
I would have no hesitation in recommending Springfield and am pleased we chose it as my mother's home.

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Review from Paul W (Son of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents went into care at the Springfield House Care Home in August 2024.
Sadly, my mother passed away in December 2024 but during that period, she loved it there. The staff are more friends than anything else. They both particularly loved the entertainment and enjoyed singing along.
My father
is still there and even he admits it's the best place for him now which is a great relief to my sister and myself knowing he is safe, happy and making friends.

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Review from David C (Son of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We spent years trying to persuade my mother to leave her house and go into care for her own safety, but she fought it vehemently. She eventually agreed to go to Springfield House for a trial and is now there permanently. She absolutely loves it! She has nothing but praise for every single one of the
carers, who seem to see their roles as a vocation, not a job. Her greatest accolade came when asked what it was like at my brother's party: "It's not like a care home with carers, it's like being at home with friends" was her reply. You can't say more than that! Thank you Springfield!

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Review from J C (Daughter-in-law of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father-in-law came in for a week's respite.
The staff are all excellent and friendly.
The place is spotless.
The rooms and facilities are excellent.

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Review from Joan D (Wife of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just returned from Springfield House after two weeks of respite, and from going in to coming home, his care was exemplary. The manager and admin made my husband and myself so welcome. The staff were wonderful caring for him and nothing was too much trouble, a big shout out to a particular
member of staff, you were amazing with him and always with a big smile on your face. The facilities are amazing and the home is bright, airy and lovely and clean. The rooms are great and well-maintained. I have used Springfield House on numerous occasions and wouldn't take my husband anywhere else.
If you're looking for a care home for your loved one I highly recommend you check out this place.

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Review from D M (Daughter of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was well looked after during her respite stay. All staff remembered my Mum's name which was a real comfort to her. Would definitely recommend Springfield House.

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Review from Janet R (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam settled in quickly. She enjoys all the activities. She is well cared for, always clean and well-presented. The staff are all welcoming, caring and friendly.

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Review from Marjorie F (Respite Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Went for 2 weeks of respite. The whole place needs refurbishment. The first set of towels I was given was full of holes. There were no grab rails in the bathroom, which I found very unusual for a care home. My bed was never changed during the 2-week period.

Reply from Clare Sheehan, Careline Advisor at Springfield House Care Home

Thank you for taking the time to complete a review for Springfield House. At HC-One we strive to provide kind, compassionate care and I am sorry that you have not experienced this. We take all concerns seriously and I would like to discuss the issues you have raised to enable me to investigate the concerns and will contact you over the next couple of days to arrange a meeting with you. Once again, thank you for your feedback.


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Review from Dave H (Son of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can thoroughly recommend Springfield House. Having come to the very difficult point whereby my mother was unable to stay in the house, the next most difficult decision is where will your most loved one be cared for and happy?
All too often I've visited elderly family or friends who are in a care facility
and whilst 'technically' they may be OK and looked after, there's never really enough staff at 'all times' and it feels like it's often the bare minimum.
From the moment you walk into Springfield - fresh, clean, well staffed. Great communal areas. My Mum had a lovely room. Fresh towels and cleaner in her room daily. Her own phone is in her room.
Staff always come round with tea/biscuits, fruit, meal choices etc. The hairdresser visited often. Activities. Outings. Glass of wine with a meal. Coffee mornings. Seating in Garden. Events.
Very well maintained, how can I say, always felt 'nice', not just doing what they need to do. Good communication with billing/admin if required.

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Review from Nikki C (Granddaughter of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first impression from walking through the door was 'Wow' like being in a hotel on holiday. The decor is homely and welcoming, the rooms are a great size and the staff are amazing. Nothing was too much trouble! Grandma's bedroom was changed around to suit her needs and to make her feel safe and welcome.
The home visit to meet Grandma first was a great touch. The gardens are beautiful and the entertainment is great for the residents.

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Review from D T (Daughter of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed in Springfield House for 6 weeks. The care staff were exceptional, they provided individual care as required but also encouraged and supported independence. Management were lovely. The facilities and activities were plentiful. Meals were great and a varied choice with regular refreshments
during the day to encourage hydration. Overall, outstanding home and excellent service. I would recommend to others.

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Review from Clare T (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the end of life for Dad, the staff welcomed us (as they always have) to treat their home as ours. This allowed us to be with Dad until the end. Nothing was too much trouble for the staff and the care they showed Dad was amazing. At Dad's final departure to the chapel of rest, the staff respectfully
formed a guard of honour to mark his leaving. The care and compassion from the staff to dad was overwhelming showing their care.

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Review from Stephanie F (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was in Springfield for 8 months and it was the best 8 months we could have wished for before he passed away. The management were outstanding, along with all of the staff. Our father was happy, content and cared for amazingly. We could not ask for anything more. Thank you each and all of you
for your care. We will forever be grateful.

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Review from E G (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad had 2 weeks of respite in here. Very clean and friendly with great staff. Nothing was a problem. Great food choices and he really enjoyed the bus trips out to the coast. Special thanks to the admissions coordinator who made him feel so welcome, thank you.

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Current Review Score: 9.7 (9.677)

Overview of Review Score

The Review Score of 9.7 (9.677) out of 10 for Springfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.677 for Springfield House Care Home is calculated as follows: ( (471 Excellents x 5) + (111 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 617 Ratings = 4.677

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springfield House Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Dawn

Dawn Heppell-Marshall

Job Title: Home Manager

What does ‘kindness’ mean to you?


“To me kindness treating people as individuals, respecting views of others, promoting independence, promoting dignity and privacy. Always have a listening ear time for others.”


As a Health Care Professional, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked in the care sector for many years, Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Dawn remarked:


“It is great seeing a service grow and improve, working with Colleagues to develop in their careers and making Residents feel part of a big family and having a say in their care.”


Dawn has also achieved much outside of work, with her proudest achievements being losing a significant amount and participating in an empowering photoshoot to celebrate!


Outside of work, Dawn enjoys holidaying in her caravan off the boarders of Scotland and spending time with her family and 3 dogs.


If you would like to find out more about Springfield House, Dawn would be delighted to have an informal discussion with you to answer any questions and provide further information.