Springfield House Care Home

Durham Road, Low Fell, Gateshead NE9 5BW
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9.7 126 Reviews
  • Springfield House Care Home, Gateshead
Located in the centre of Low Fell, Gateshead, Springfield House Care Home offers personalised residential and residential dementia care to older people.

The modern and comfortable home offers lovely en-suite bedrooms, a hair salon, sensory room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and provides opportunities to engage with the local community. The range of lovely dining areas provide the perfect spot for residents to relax and enjoy dining experience with family and friends.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Springfield House to provide the kindest care possible to all residents.

By getting to know each individual resident at Springfield House, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, regularly organising events with local schools, charities and businesses in the area.

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Care Provided by Springfield House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dawn Heppell-Marshall (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (69)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Springfield House Care Home Reviews (126)

Total of 126, showing 41-60
9.7

Springfield House Care Home has a Review Score of 9.7 (9.677) out of 10, based on 52 reviews in the last 2 years. Over all time Springfield House Care Home has 126 reviews.

Overall Experience

  • 102
  • 22
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Date Published

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Review from Lorraine W (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The environment in The Springfield House Care Home is very warm and inviting. Staff are all excellent, lovely, caring manner. Mam has been settled here. The service Mam received is excellent.

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Review from Linda C (Daughter of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since a second member of staff has been employed for well-being, there has been a great improvement in the amount of activities on offer to the residents. This has changed the whole atmosphere of the home and is definitely what my mum needs. She is no longer able to occupy herself, and in the past or
on days when there is nothing going on she gets bored, leading to low mood. I am very pleased that the well-being team is now starting to work at weekends, which was always a very quiet time with nothing going on.

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Review from G F (Nephew of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt stayed for two weeks of respite care because of work being carried out in her home. We found the facilities to be first class, with friendly, attentive staff available at all times. Rooms are bright and airy, food is good with plenty of choice, and relatives are able to discuss residents' care
at any time.
Overall, a very pleasant stay.

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Review from S I (Daughter-in-law of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was looked after really well, she enjoyed being here and thought of it as her second home. She liked the banter with the staff and enjoyed many laughs with them. Mum was treated very well with dignity and care.

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Review from Sue H (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The move into care has been difficult for my mother, but I am delighted that she appears settled now. Recently she has started to engage with staff and other residents and is taking part in activities. Everyone in the home has been wonderful and I would like to thank them for taking such good care of
my mother!

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Review from Thomas B (Brother of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I've been, everybody is friendly.

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Review from W B (Son-in-law of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a safe and secure building for the residents. There are multiple choices for meals every day and activity day on Tuesday's coffee morning, which is well attended. Staff are attentive to residents and nothing seems to be a bother, everyone is well catered for. When we visit we are made
welcome and kept informed of Mother-in-law's progress. There are other activities that take place, but do not know if well attended by residents. Overall, our family are very pleased with the care and set up of Springfield House.

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Review from Tony N (Son of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was a resident at Springfield House from May 2023. The staff were wonderful with my mam. The home has a lovely, open, welcoming feel to the place and it gave our family great comfort that she was in such a warm and friendly setting. Unfortunately, Man's dementia deteriorated significantly so
she was unable to remain at Springfield House. During the time that Mam was transitioning to her new setting, the staff at Springfield House were fantastic, even though my mam had developed some challenging changes due to her dementia.

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Review from J H (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been thoroughly impressed by the standards of the home in Low Fell and the dedication of the staff that work there. My interactions, although brief, led me to believe that my mother's needs were taken care of. The surroundings, the staff and the caring attitude everyone showed really left a lasting
impression. My elderly mum was always smiling, so I knew she was happy there, and a happy Mum equals a happy daughter! Thanks so much.

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Review from Terri B (Daughter of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Springfield at the end of April for respite care with the view if she was happy, she could stay. I live in a small village in Nottinghamshire, so I’m quite far away, so to know she’s safe, well looked after and, above all, happy makes such a difference. She’s mixing and making friends,
and the carers are fantastic.
It was the best thing we, as a family, did for her, so thank you.

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Review from Gillian H (Daughter-in-law of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has received excellent care since coming into the home in March. The staff are caring and compassionate. We have been kept up to date with changes in his condition as they arise. It is greatly reassuring to us to know he is so well cared for. I would like to thank all those involved
in his care.

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Review from Edward E (Friend of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I visited my friend of 50 years. We were impressed by how friendly the staff were. Also, there was a happy, friendly atmosphere. I have to say everything looked and smelled lovely. We were treated to coffee and biscuits. You felt the staff really care, and we felt reassured our friend was
safe and happy. I asked my friend if he would want to leave, and he said very firmly "No", I am very happy here. Thank you.

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Review from Patricia M (Niece of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, efficient, always welcoming, would like to thank you all for your help.

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Review from I G (Son of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, an excellent facility which provides a safe and secure environment for residents. The staff are excellent, and everything is extremely well organised.
The atmosphere in the home is always pleasant and spotlessly clean.
The only negative has been a lack of activities for my mother to participate
in, which would have been beneficial to my mother's circumstances.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Springfield House Care Home

Thank you for your kind comments regarding Springfield House. We apologise that the activities have not been up to our standard expectations due to ongoing recruitment within the care home.


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Review from L C (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third time Mum has been for respite whilst we went on holiday. The girls are fantastic with her; she loves being there. The food is really good, and there are always activities to do and new friends to make. I would recommend the care home to everyone. Nothing is too much trouble.

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Review from Christine C (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the short time, Dad's been a resident, I have been amazed at the improvement in Dad's outlook on life. He wants to enjoy life again. I hope, in time, this will make me feel better as it's a high decision to make. Thanks to the staff and chef, as they have a hard job (pleasing my dad).

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Review from S L (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The most important thing to me is care, support and being treated with dignity. I think all the staff are excellent. The carers are excellent and look after my mum with compassion, empathy and humour and treat her with dignity at all times. I have every confidence in the senior staff dealing with medication
and referrals. The housekeepers are efficient and caring, as are the laundry staff. Activities have been limited, and I understand this is mainly because of Covid.

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Review from J F (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was excellent. Staff amazing. Very much enjoyed her time.

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Review from J M (Son of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both our parents were residents in Springfield House for several years before they passed away, and the care and attention they received from the staff was tremendous, especially over the worst moments of Covid, when the carers must have been under tremendous pressure. Both Mum and Dad had intermittent
emergency hospital visits, and the team would always attend with them so that they wouldn't be on their own. They made what were always very stressful times that little less stressful because we knew Mum and Dad were in safe, caring hands.

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Review from M H (Daughter of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad going into care during Covid was a very worrying and difficult time. Staff facilitating video calls and then pod visits helped enormously. Dad was extremely happy there and loved the food. Can't thank you enough for the love and care shown to him and to us at the end of his life.

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Current Review Score: 9.7 (9.677)

Overview of Review Score

The Review Score of 9.7 (9.677) out of 10 for Springfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.677 for Springfield House Care Home is calculated as follows: ( (471 Excellents x 5) + (111 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 617 Ratings = 4.677

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springfield House Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Dawn

Dawn Heppell-Marshall

Job Title: Home Manager

What does ‘kindness’ mean to you?


“To me kindness treating people as individuals, respecting views of others, promoting independence, promoting dignity and privacy. Always have a listening ear time for others.”


As a Health Care Professional, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked in the care sector for many years, Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Dawn remarked:


“It is great seeing a service grow and improve, working with Colleagues to develop in their careers and making Residents feel part of a big family and having a say in their care.”


Dawn has also achieved much outside of work, with her proudest achievements being losing a significant amount and participating in an empowering photoshoot to celebrate!


Outside of work, Dawn enjoys holidaying in her caravan off the boarders of Scotland and spending time with her family and 3 dogs.


If you would like to find out more about Springfield House, Dawn would be delighted to have an informal discussion with you to answer any questions and provide further information.