Springfield House Care Home

Durham Road, Low Fell, Gateshead NE9 5BW
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9.7 127 Reviews
  • Springfield House Care Home, Gateshead
Located in the centre of Low Fell, Gateshead, Springfield House Care Home offers personalised residential and residential dementia care to older people.

The modern and comfortable home offers lovely en-suite bedrooms, a hair salon, sensory room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and provides opportunities to engage with the local community. The range of lovely dining areas provide the perfect spot for residents to relax and enjoy dining experience with family and friends.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Springfield House to provide the kindest care possible to all residents.

By getting to know each individual resident at Springfield House, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, regularly organising events with local schools, charities and businesses in the area.

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Care Provided by Springfield House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dawn Heppell-Marshall (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (69)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Springfield House Care Home Reviews (127)

Total of 127, showing 61-80
9.7

Springfield House Care Home has a Review Score of 9.7 (9.684) out of 10, based on 53 reviews in the last 2 years. Over all time Springfield House Care Home has 127 reviews.

Overall Experience

  • 103
  • 22
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  • 1

Date Published

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Review from M H (Daughter of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad going into care during Covid was a very worrying and difficult time. Staff facilitating video calls and then pod visits helped enormously. Dad was extremely happy there and loved the food. Can't thank you enough for the love and care shown to him and to us at the end of his life.

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Review from K H (Son-in-law of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being at Springfield definitely extended his life and gave the family peace of mind, given the high level of care he received.

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Review from Paul A (Son of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Never thought Dad would go into care, but when he did, I was more than happy with the care and attention he was shown at Springfield.

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Review from Graeme A (Son of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown to my father were exemplary. He liked his time at the Springfield and never had a bad word to say about the place and the team there. To sum everything up, I would say that despite not being allowed to see my father during the pandemic, I have absolutely no regret about
placing him there; he lived another 2-years, I believe because of that decision.

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Review from Keith A (Son of Resident) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last 18-months of his life at this care home. Although he was limited to his mobility, he enjoyed his stay in a very clean and tidy room. The staff could do no more than they could to keep him comfortable and happy, and his last few days, they were very helpful in letting all of
us in to say our goodbyes. I would recommend this establishment to anyone who wants comfort and cleanliness.

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Review from Andrew B (Son of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident of the home since February 2020. He was initially with his late wife, and now as a widower, he is very content with most aspects of the home. He loves his room and always appreciates the level of attention and kindness shown to him by most of the carers. There is always
a friendly rapport between him and the staff in general, and Springfield House is a warm, comfortable and inviting place. Apart from when there have been occasional staffing difficulties in the kitchen, he enjoys the range of menu and food quality. A good range of activities is available to residents.

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Review from John G (Husband of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the third occasion my wife stayed at Springfield House. I cannot speak too highly of the level of care she has experienced at all times. The facilities are excellent. The level of care, together with the professional, kind and gentle attitude of every member of staff, from management down,
is second to none.

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Review from Fred B (Resident) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival at Springfield House Care Home, we were greeted at reception by staff, who were very caring and friendly, which being an Army Veteran and suffering from server PTSD and Combat Stress, made me feel at ease. Then shown my accommodation for the next two weeks, which is fantastic. The staff and
home are absolutely fantastic.

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Review from D G (Daughter of Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brining Mam in, the staff was very friendly, helpful and great at getting her settled in.
Think she will be very happy here.

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Review from G S (Daughter of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Springfield has been a delight to correspond with and is wondrously efficient on the activities side too. The staff are very friendly and caring, and my mother's room was made to look very welcoming with sweet and thoughtful touches. She has only been ber for a few days but, touch wood, is settling
in, and I hope will be very happy here. Tricky reviewing some of the question items so soon!

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Review from B S (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, compassionate care, working together with family for the best quality of life for residents.

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Review from S M (Friend of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home seems well run.
The staff are always very friendly.
The way they are doing the test for Covid are well run.

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Review from D R (Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the standard of care I received. The facilities were excellent, the care and attention could not have been better. Wonderful staff and wonderful care.

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Review from Rhonda D (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, kind staff who go out of their way to make sure my mum is safe, cared for and happy. In fact, it often feels like my mum has several Mums, all looking after her every minute of every day. Springfield House has a lovely family feel to it.

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Review from Judith M (Niece of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always felt very welcome when I come here.
Nothing seems a problem.
My aunt is very happy.

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Review from Ellen F (Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was greeted warmly when I arrived here.
I chose a lovely room, and I am very happy.
All the staff are very nice, and nothing is any trouble for them.

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Review from W S (Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy here. Staff are all caring, and that means a lot. There are no problems, and the staff are amazing. I would recommend this wonderful place to all my friends.

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Review from T C (Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are helpful and very pleasant.
The room is comfortable.
Food is good.

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Review from A S (Niece of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have found a better care home for my aunt from day one she was treated with total respect and a huge amount of compassion regarding her dementia. All the staff in the care home showed a lot of care and love to all the residents. The homes entertainment team ensure that all residents receive
stimulation and consideration for their needs. Springfield House has lovely staff in a lovely home.

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Review from Maria O (Daughter of Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Springfield House has been outstanding since the outbreak of Covid-19. It has handled the situation with compassion, sensitivity and professionalism. The staff have gone above and beyond to care for my elderly mum during a time of great uncertainty and worry. Unable to see my mum they have stepped in
to ensure she has every need met - emotional and social. I can't thank the staff enough for their dedication during this pandemic. Simply outstanding!

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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Springfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 53 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Springfield House Care Home is calculated as follows: ( (483 Excellents x 5) + (111 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 629 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springfield House Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Dawn

Dawn Heppell-Marshall

Job Title: Home Manager

What does ‘kindness’ mean to you?


“To me kindness treating people as individuals, respecting views of others, promoting independence, promoting dignity and privacy. Always have a listening ear time for others.”


As a Health Care Professional, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked in the care sector for many years, Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Dawn remarked:


“It is great seeing a service grow and improve, working with Colleagues to develop in their careers and making Residents feel part of a big family and having a say in their care.”


Dawn has also achieved much outside of work, with her proudest achievements being losing a significant amount and participating in an empowering photoshoot to celebrate!


Outside of work, Dawn enjoys holidaying in her caravan off the boarders of Scotland and spending time with her family and 3 dogs.


If you would like to find out more about Springfield House, Dawn would be delighted to have an informal discussion with you to answer any questions and provide further information.