Springfield House Care Home

Durham Road, Low Fell, Gateshead NE9 5BW
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9.7 126 Reviews
  • Springfield House Care Home, Gateshead
Located in the centre of Low Fell, Gateshead, Springfield House Care Home offers personalised residential and residential dementia care to older people.

The modern and comfortable home offers lovely en-suite bedrooms, a hair salon, sensory room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and provides opportunities to engage with the local community. The range of lovely dining areas provide the perfect spot for residents to relax and enjoy dining experience with family and friends.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Springfield House to provide the kindest care possible to all residents.

By getting to know each individual resident at Springfield House, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, regularly organising events with local schools, charities and businesses in the area.

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Care Provided by Springfield House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dawn Heppell-Marshall (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (69)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Springfield House Care Home Reviews (126)

Total of 126, showing 81-100
9.7

Springfield House Care Home has a Review Score of 9.7 (9.677) out of 10, based on 52 reviews in the last 2 years. Over all time Springfield House Care Home has 126 reviews.

Overall Experience

  • 102
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Date Published

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Review from D W (Niece of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Springfield House is one big happy family. Staff are helpful, caring and supportive. Making visitors welcome, family are included in resident's care. Each resident has individualised care to meet their needs. I would recommend Springfield House to anyone looking for excellent high-quality care for an
elderly relative where you know they are well cared for 24 hours a day, giving all the family peace of mind.

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Review from P D (Relative of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent for the whole time nearly 3 years in residence.

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Review from B W (Wife of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a faultless care home. My wife and I quality of life have been transformed into one of stressfree. The care my wife receives is of the highest. Your care staff are all wonderful and kind.

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Review from K W (Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living here because all the facilities are excellent. I got all the help I need with pleasantness and care.

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Review from S G (Daughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place is amazing, great staff and feel comfortable leaving my mam here for respite for the week. Very relaxing, warm and comfortable.

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Review from A T (Daughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Springfield House in early September. His suite is lovely all the staff are very caring and helpful and he has settled in quickly and happily which is of enormous relief to me. I would not hesitate in recommending this care home. The Orangery, reception and quiet lounges have the
feel of a luxury hotel and all visitors are made to feel very welcome.

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Review from Steven H (Son of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was in respite from 27/04/19 - 11/05/19 in Springfield House and the manager and all staff give her all the dedicated care and attention possible. She absolutely loved Springfield and everyone there.
If in the future, my mam needed to go into care permanently, Springfield House is the only place
I would consider as the manager and all staff are brilliant.
Care, food and cleanliness excellent.

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Review from John O (Son of Resident) published on 28 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was recently a resident in the home receiving respite care for 5 weeks. Everything about the home is excellent. The management and staff are superb and the level of care and support is first class. Everyone connected with the home is friendly and professional, which played a significant
part in my mother's rehabilitation. The food and facilities are excellent, with a wide choice of nutritional meals available. Rooms are spacious and well decorated. the atmosphere in the home is very welcoming and everyone has a smile on their face. All friends and family who visited were equally impressed. I can wholeheartedly recommend this home.

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Review from Christine H (Daughter of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the standard of the home, the staff were excellent with mum and all the staff including laundry and cleaning.
They gave mum a lot of support especially when she was nearing the end of her life. The staff did a lovely buffet for mum after the funeral. Praise to staff.

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Review from Ann B (Daughter of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the home especially all the staff upstairs and down. They were really good with mum and we felt she was looked after. Mums funeral was especially nice, the buffet was lovely and all the staff stood outside which even the undertaker commented on as she hadn't seen that before.
The
staff were exceptional.

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Review from Angela R (Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am in my seventies, live alone and have no family. When I knew that I was to have a total hip replacement, I chose to go to Springfield House for respite care, spending two weeks there was the best decision I could have made. The care that I received was second to none and without doubt, has hastened
my recovery. Should I have surgery in the future, I will, without doubt, be back at Springfield House for postoperative care.

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Review from M P (Son of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first impression of Springfield House as I walked into the foyer was that it was a warm, inviting and friendly environment.
My initial impression remained throughout my mother's stay and I would certainly recommend Springfield House to any friend or relative who is requiring time to recover from
an accident/illness.
Knowing a loved one is being cared for in a clean, safe home in a dignified manner takes a huge weight off your mind.

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Review from Margaret A (Daughter of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent moving in experience.

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Review from Eva V (Niece of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Facilities are excellent, carers are thoughtful and courteous. Food is fresh and nutritious with various menus. More background music in orangery would be appreciated.

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Review from Terry C (Nephew of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was very happy in Springfield House. It is very well run and the staff are very caring and welcoming. We never had any concerns whatsoever regarding my Aunt's care and would be happy to recommend Springfield House to anybody.

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Review from John (Son of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a short stay in hospital, mother moved into Springfield House some 14 months ago having said many times she would hate to live in ‘one of those places’. My concerns, however, were very quickly put to rest as she discovered she really liked being there. She continually told me how happy she was,
how good the food was and most of all how lovely the staff were – ‘they will do anything they can to help and even suggest things’.
I have been delighted with everything, especially the brilliant staff. I was kept well informed about my mother’s wellbeing and felt totally confident that she was in very good caring hands. This has given me great peace of mind.
Unfortunately, her condition has deteriorated and she now needs nursing care, which is not provided at Springfield House, and so she has had to move elsewhere. There is absolutely no doubt that if Springfield did have a nursing facility, my mother would still be there.
Thank you to everyone for being so caring and doing so much.

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Review from J G (Relative of Resident) published on 7 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Just had annual fee review of 5.5%. This can only be justified in terms of profit rather than care delivery. 5.5% represents a level far in excess of inflation or pension rises in this period. Improvements in infrastructure and service delivery do not warrant such a disproportionate increase and the
letter of explanation frankly insults one's intelligence. It is ridiculous to state investment has been made in the nurse call system to reduce anxiety caused by the noise while at the same time creating far greater levels of anxiety to residents worried about how they can afford such draconian increases in their care costs. I am disgusted that vulnerable people can be treated in such a way and at such short notice. These are not the actions of a 'kind' service.

Reply from Clare Sheehan, Careline Advisor at Springfield House Care Home

Thank you for taking the time to give feedback about Springfield House. We carefully consider any fee increases before these are applied and have to take into account a lot of factors to ensure we can continue to provide a high-quality service.


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Review from Alan C (Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I came to this home in February 2014. My wife was suffering from short term memory loss. I came due to my very poor mobility. As you will take note from the ticked boxes, we found everything here to be perfect for our needs.
My wife was always given loving care by dedicated staff and when
she sadly died of cancer last year, she was given loving end of life care in the home.
I have received great support from staff who became good friends from the start. My family feel that the home has provided their parents with perfect care and a safe environment in their final years. I can only endorse their view.

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Review from Thomas A (Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been in here five years. I find everyone friendly and helpful. This place I would recommend to anyone.
The place is excellent.

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Review from H L (Daughter of Resident) published on 25 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother uses the homecare services but has recently stayed in Springfield House for a little break from home. She thoroughly enjoyed her stay and would definitely return.

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Current Review Score: 9.7 (9.677)

Overview of Review Score

The Review Score of 9.7 (9.677) out of 10 for Springfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.677 for Springfield House Care Home is calculated as follows: ( (471 Excellents x 5) + (111 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 617 Ratings = 4.677

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springfield House Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Dawn

Dawn Heppell-Marshall

Job Title: Home Manager

What does ‘kindness’ mean to you?


“To me kindness treating people as individuals, respecting views of others, promoting independence, promoting dignity and privacy. Always have a listening ear time for others.”


As a Health Care Professional, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked in the care sector for many years, Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Dawn remarked:


“It is great seeing a service grow and improve, working with Colleagues to develop in their careers and making Residents feel part of a big family and having a say in their care.”


Dawn has also achieved much outside of work, with her proudest achievements being losing a significant amount and participating in an empowering photoshoot to celebrate!


Outside of work, Dawn enjoys holidaying in her caravan off the boarders of Scotland and spending time with her family and 3 dogs.


If you would like to find out more about Springfield House, Dawn would be delighted to have an informal discussion with you to answer any questions and provide further information.