Springfield House Care Home

Durham Road, Low Fell, Gateshead NE9 5BW
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9.7 127 Reviews
  • Springfield House Care Home, Gateshead
Located in the centre of Low Fell, Gateshead, Springfield House Care Home offers personalised residential and residential dementia care to older people.

The modern and comfortable home offers lovely en-suite bedrooms, a hair salon, sensory room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and provides opportunities to engage with the local community. The range of lovely dining areas provide the perfect spot for residents to relax and enjoy dining experience with family and friends.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Springfield House to provide the kindest care possible to all residents.

By getting to know each individual resident at Springfield House, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, regularly organising events with local schools, charities and businesses in the area.

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Care Provided by Springfield House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dawn Heppell-Marshall (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (69)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Springfield House Care Home Reviews (127)

Total of 127, showing 101-120
9.7

Springfield House Care Home has a Review Score of 9.7 (9.684) out of 10, based on 53 reviews in the last 2 years. Over all time Springfield House Care Home has 127 reviews.

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Review from H L (Daughter of Resident) published on 25 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother uses the homecare services but has recently stayed in Springfield House for a little break from home. She thoroughly enjoyed her stay and would definitely return.

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Review from Jean M (Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my stay here.
Have been several times, this time much improved.

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Review from Pauline F (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for 3 1/2 years. The building is very pleasant with a little enclosed garden, with seating. The cafe is well used for residents and guests and they cater for family Sunday lunches which are of a high standard and good value. All staff are well qualified in their particular field
of work, all are caring and friendly. Room cleaning and laundry always high standard. Mum is also registered blind and feels unable to join in many activities and trips out, due to needing one to one wheelchair issue. There are worrying occasions at times when both carers on floor 1 are occupied/unavailable/simply not there and no one answers the 'help' buzzers.

Reply from Clare Sheehan, Careline Advisor at Springfield House Care Home

Thank you very much for your very kind review and the positive comments. We will take on board your feedback regarding call bell answering and will remind staff of the need to be responsive to these as quickly as possible.


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Review from Miriam H (Wife of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been resident at Springfield House for five years. His condition deteriorating over this period of time, often changing on a daily basis recently. The care he is given is second to none and the initiative and concern shown by the senior carers is remarkable under difficult circumstances,
sometimes, on level 2, which is always busy.
Everyone who works at Springfield House shows the utmost kindness and friendly and cheerful, reassuring and knowledgeable at all times. I cannot thank the care staff enough. The building and the facilities are kept in good order and cleaned to a high standard, although the garden seems neglected.

Reply from Clare Sheehan, Careline Advisor at Springfield House Care Home

Thank you for the very kind comments about Springfield House, we are delighted that you are so happy with the care. Now that we are into the better weather we will start working in the garden.


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Review from Janice N (Daughter of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The residential home is well looked after in terms of in terms of cleanliness and maintenance. However, there is very little colour in the bedrooms and upstairs lounge which makes it not very homely.


The staff are friendly and caring however as many of the residents have poor vision, it is important

to address the person by their name and also tell the resident their own name when speaking.

Reply from Clare Sheehan, Care Advisor at Springfield House Care Home

Thank you for your comments, we appreciate all feedback received as it helps us to improve our service where required. The health and well-being of all our Residents is of paramount importance to us.
The home endeavours to offer a varied wellbeing programme to our residents and suggestions are always welcome for any new ideas.
Our Home offers a range of different styled rooms from a standard room to a premium suite, garden suite and premium rooms, all of the bedrooms can be personalised to suit the residents who reside in them with any coloured accessories and items from home to make it more homely. We have the lounge areas decorated in a neutral colour to suit all tastes.
We are creating a one-page profile, which will be kept in the bedroom to ensure that staff are aware of how each resident likes to be greeted.


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Review from Stuart F (Son of Resident) published on 20 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care is good, however, it is expensive and the recent price increases following new ownership have us reconsidering our options.

Reply from Claire Hurworth, Careline Manager at Springfield House Care Home

Thank you for your review, we appreciate all feedback received as it helps us to improve our service where required. The health, wellbeing and happiness of all our Residents is of paramount importance to us and therefore we endeavour to offer a varied wellbeing programme to our Residents and suggestions of new ideas are always welcome. The Home offers a range of different styled rooms from standard room to premium suite, garden suite and premium room and our excellent housekeeping team are responsible for their upkeep. The Home Manager operates an open door policy and would welcome the opportunity to assist you with any concerns you may have.


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Review from W K (Respite Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasantly furnished home, spotlessly clean with outdoor space and happy well-trained staff. The food is good and well chosen.

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Review from Ian F (Son of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who has dementia was moved to Springfield House after breaking his hip. The overall level of care is excellent, with very high-quality staff. I was very worried that my father would be unhappy, however, he has been very happy since moving to Springfield House. He has a very nice room and
the care staff are very attentive to his needs. They also take the time to give feedback during my visits.


I would certainly recommend Springfield House to anyone with relations who need care.


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Review from Beverly P (Respite Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and friendly. I will come back again. The food is very good. I will be very sorry to go home.
I have put weight on and am very pleased.

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Review from Brenda K (Respite Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class care, staff wonderful. Recuperation following discharge from hospital, very high standards and would certainly recommend.

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Review from Colin D (Husband of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy to leave my wife in the care of Springfield House Gateshead.

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Review from Janet G (Resident) assisted by family/friend published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Respite care whilst (my daughter) was on holiday.
An excellent care home and happy to recommend to others.

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Review from Brian H (Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very friendly and helpful.

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Review from Bilton-Gale (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first organised my mum's respite in Springfield House I was apprehensive because mum had never been away from us her family. This summarises my views now which is that mum has a new family when she stays at Springfield House. I am happy to relax when on holiday in the knowledge my mum is so happy
to. Thank you to the manager and all her wonderful staff for their empathy and kindness. Also the fantastic amenities and accommodation First Class.

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Review from E V (Niece of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very willing, obliging and caring.

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Review from C K (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, more like a hotel, very good staff, Mum gets used to the same staff as she can't see very well, she is looked after by all the staff.

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Review from Stephen R (Son of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the level of care my mother is receiving. The staff are attentive and caring and highly professional. I live 220 miles south but the staff keep me constantly informed about my mother's situation. I have no worries or concerns and both my wife and I sleep well at night, knowing that
my mother is really well cared for.

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Review from Joan E (Daughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care given to our mam throughout her stay at Springfield House has been excellent. She is now in the terminal stage of her illness and staff continue to show dedicated love and care to her and her family.
We are extremely grateful and cannot express our gratitude in enough words.
'A
big thank you to all the staff, especially those on Grace Ward!'

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Review from Joy L (Daughter of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been here for four and a half years, only recently HC-One took over. The staff here are absolutely fantastic. At times they could do with extra staffing but they do the very best they can. Since mams condition deteriorated the staff have worked so hard to help make mam comfortable. This has
been a complex case and they have now got a plan in place to meet her needs. As a family, we can't thank them enough.

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Review from Don S (Son of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After mother had been in other care homes, we feel that having been here for the past 4 weeks, she has calmed down and settled in.
I find the staff caring and always willing to spend time with her.
We find the home and staff very caring, friendly and always around to lend a helping hand, so far
we couldn't ask for anything else.

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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Springfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 53 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Springfield House Care Home is calculated as follows: ( (483 Excellents x 5) + (111 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 629 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springfield House Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (1)

Dawn

Dawn Heppell-Marshall

Job Title: Home Manager

What does ‘kindness’ mean to you?


“To me kindness treating people as individuals, respecting views of others, promoting independence, promoting dignity and privacy. Always have a listening ear time for others.”


As a Health Care Professional, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked in the care sector for many years, Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Dawn remarked:


“It is great seeing a service grow and improve, working with Colleagues to develop in their careers and making Residents feel part of a big family and having a say in their care.”


Dawn has also achieved much outside of work, with her proudest achievements being losing a significant amount and participating in an empowering photoshoot to celebrate!


Outside of work, Dawn enjoys holidaying in her caravan off the boarders of Scotland and spending time with her family and 3 dogs.


If you would like to find out more about Springfield House, Dawn would be delighted to have an informal discussion with you to answer any questions and provide further information.