Park View (Wrexham) Reviews (3)
Park View (Wrexham) has a Review Score of 9.1 (9.125) out of 10, based on 2 reviews in the last 2 years. Over all time Park View (Wrexham) has 3 reviews.
Review from Barbara M (Sister of Resident) published on 10 September 2024
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Overall Experience
5.0 out of 5
Reply from Wendy Bailey, Manager at Park View (Wrexham)
Thank you so much for your kind words it has been passed on to all staff and they are really happy. Your sister was a pleasure to support and the assistance your family provided was amazing. It has been lovely building up a great relationship with you all and we will ensure we continue to invite you and your sister to all events that come up at Park View.
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Review from Rebecca M (Wife of Resident) published on 16 July 2024
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Overall Experience
5.0 out of 5
Reply from Wendy Bailey, Manager at Park View (Wrexham)
We would like to thank you for your very positive review of our service, your husband is a lovely gentleman and we are so pleased that he enjoyed his stay. Looking forward to providing any other stays you require. Thank you so much.
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Review from S J (Mother of Resident) published on 1 May 2022
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Overall Experience
5.0 out of 5
My daughter attends and she receives a superb level of care.
The staff and management are more like family to us rather than a care service.
They are always there for us as a family.
My daughter looks forward to her respite and is always
Please keep up the fantastic work you do.
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Overview of Review Score
The Review Score of 9.1 (9.125) out of 10 for Park View (Wrexham) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Park View (Wrexham) is calculated as follows: ( (21 Excellents x 5) ) ÷ 21 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.125 Points relating to the number of positive Reviews for Park View (Wrexham) is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 5 registered maximum number of service users is 1, which has been reached with 2 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.