Highcroft Hall Residential Care Home

Old Fallings Lane, Bushbury, Wolverhampton WV10 8BU
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9.8 63 Reviews
  • Highcroft Hall Residential Care Home, Wolverhampton
At Highcroft Hall the team, several of whom have been with the home for around 10 years, are devoted to enriching the lives of their residents. They support them to have an active role to play in how their home is run, giving them a true sense of belonging and purpose.

Providing residential and dementia care, they also offer respite care breaks, which can be booked in advance. These are ideal for family carers who would like to plan a short break themselves.

There are beautiful spaces to relax in. The garden room is a tranquil area to enjoy and there is a cinema room, complete with a popcorn machine for movie afternoons.

There is a vintage café and a hair and beauty room, with a mobile hairdresser visiting every week, as well as welcoming lounges. And the bedrooms are all beautifully decorated, with ensuite walk-in wet rooms.

The residents enjoy wonderful activities, from pamper sessions and pub lunches to the gardening club. This summer they have loved growing their own produce, with everything from tomatoes and radishes to cucumbers and lettuces, proudly harvesting it for the chef to use in the kitchen. Seeing how popular the gardening has been, the home’s maintenance operative has built more raised planters which can be used by the residents in wheelchairs, ready for this year.

And talking of food, the home’s chef of over 10 years prepares delicious home-cooked meals for the residents. His specialities are his freshly made cakes and pastries, especially chocolate eclairs and scones, which the residents enjoy for afternoon tea.

The team are passionate about keeping those community connections alive. Students from the local high school come in every week to spend time with the residents, and every month the local church run a service in the home.

And there are regular trips to see their fellow residents at Sanctuary Care’s nearby care home, to enjoy activities and friendship.

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Care Provided by Highcroft Hall Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Shaun Peters (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Highcroft Hall Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,103
    • RESPITE Self-Funded Residential Care from £1,103

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1103 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Highcroft Hall Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Highcroft Hall Residential Care Home Reviews (63)

Total of 63, showing 1-20
9.8

Highcroft Hall Residential Care Home has a Review Score of 9.8 (9.789) out of 10, based on 12 reviews in the last 2 years. Over all time Highcroft Hall Residential Care Home has 63 reviews.

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Review from John L (Son of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the round, we are very pleased with the care provided mum at Highcroft Hall. It is our first experience of placing a parent in care so I am not sure what 'excellent' might look like. However on all attributes below we feel the service is good to excellent.

Reply from Kate Yates, Communications and Content Specialist at Highcroft Hall Residential Care Home

Thank you for your thoughtful review. We understand that choosing care for a loved one is a big step, and we're glad to hear you're pleased with the care your mum is receiving at Highcroft Hall. Our team is dedicated to providing the best possible support, and we truly appreciate your feedback.


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Review from Carolyn D (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom recently passed in Highcroft after being with them for over 8 years. I want to praise the care and support she received during her time. The staff on the top floor were very good- one staff member in particular was wonderful during her stay and her last days. Thanks to the team.

Reply from Kate Yates, Communications and Content Specialist at Highcroft Hall Residential Care Home

Thank you for sharing your kind words for the team at Highcroft, especially during this difficult time. We're truly sorry for your loss and grateful that we could provide such a high standard of care and support for your mum over the years. We will make sure to pass your appreciation on to that staff member and the team. Thank you so much for taking the time to leave such a wonderful review.


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Review from C S (Son-in-law of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions: Clean, all staff very helpful and friendly while visiting my relative, it's nice to observe how the staff react with other residents. Any problems are dealt with immediately, very impressive!
We can leave my mother in law knowing that we have no worries or concerns when we get home.
She is well looked after. Thank you to all the staff.

Reply from Kate Yates, Communications and Content Specialist at Highcroft Hall Residential Care Home

Thank you for your wonderful feedback for our team at Highcroft Hall. We're so pleased to hear that you've had such a positive experience with us and that your mother-in-law is so well cared for. Our team is dedicated to providing the best care, and it's great to know you feel reassured and confident. We truly appreciate your kind words and will pass them on to the team.


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Review from A B (Nephew of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is currently a resident, and my mother was here for a short while before she passed away. I think the staff here are wonderful, they treat the residents with dignity and respect. The home is always clean with a welcoming atmosphere. Perhaps the entertainment and activities could be improved
a little. But the overall standard of care is is excellent.

Reply from Kate Yates, Communications and Content Specialist at Highcroft Hall Residential Care Home

Thank you for your kind words and review. We're so pleased to hear that you've had such a positive experience with our dedicated staff and the care they provide. We're also delighted to share that we've recently welcomed a new activities coordinator, who will be spending time getting to know the residents and finding out what they love to do. We're always striving to improve, and your thoughts are greatly appreciated. Thank you.


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Review from N B (Son of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been cared for extremely well and all her needs have been met in full by exceptional staff and management. Mom is very happy there and there is always a friendly atmosphere and regular activities laid on for everyone. The opportunity for trips out is also a good way to bring back memories and
socialise. Very happy to recommend Highcroft Hall after the experience both Mom and myself have experienced.

Reply from Kate Yates, Communications and Content Specialist at Highcroft Hall Residential Care Home

Thank you so much for your kind words and recommendation. We're delighted to hear that your mum is happy and so well cared for at Highcroft Hall. It's wonderful to know that the activities and outings have been a positive experience for both of you. Your feedback means a lot to us thanks again.


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Review from Ivan S (Son of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been cared for at Highcroft Hall now for over two years, the facilities are very good and the staff and management are very caring and friendly to deal with. Visiting is really easy and turn up as and when we want with good parking. Dad is very comfortable there and his room and ensuite
bathroom are in mint condition at all times. Communication is great.

Reply from Kate Yates, Communications and Content Specialist at Highcroft Hall Residential Care Home

Thank you so much for your lovely feedback on Highcroft Hall. We're delighted to hear that your father is so well cared for and we're thrilled to hear that we've continued to exceed your expectations over the last two years. Your kind words mean a lot and we will be sure to pass them on to the team.


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Review from S W (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care at Highcroft Sanctuary care. My mother has been there since March 2023. The staff are lovely and caring and always have time to talk in their busy schedule. Management are always approachable and welcoming. I feel happy that my mother is in a safe and caring place.

Reply from Kate Yates, Communications and Content Specialist at Highcroft Hall Residential Care Home

Thank you for your review for Highcroft Hall, the team will be delighted to read your comments.


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Review from Lee E (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Highcroft Hall now for over a year and we are so pleased with the genuine care, love and attention he receives every day. It was a very difficult decision for dad to go into care, but we have piece of mind that the team supports dad with his needs. There are plenty of activities, entertainment
and the staff really make a fuss of dad which lifts his wellbeing. We are regularly asked if we want anything added to his care plan and any potential concerns are addressed and actioned. A huge thank you to the manager and all the wonderful staff that all work really hard.

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Review from D C (Son of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She first went in for respite and was made so welcome and at ease by all the management and staff. She asked if she could live there and give her home up, so we know she must feel happy and safe to do that. We have seen a marked improvement in her. Many thanks to all.

Reply from Fae Doherty, Senior Marketing Officer at Highcroft Hall Residential Care Home

Thank you so much for taking the time to review our home. It's wonderful to hear your mum was content and chose to stay with us at Highcroft Hall. It really is the biggest compliment to our team at the home. Best wishes, Fae


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Review from L M (Granddaughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan entered the home as a respite care case with the intention of only staying for a few weeks. Nan quickly became comfortable in her ensuite room. One huge difference between Highcroft Hall Residential Care Home and the previous facility none attended is that she has the freedom to choose where she
spends her time. Nan has enjoyed her time here so much that she has decided to stay as a permanent resident.

Reply from Fae Doherty, Senior Marketing Officer at Highcroft Hall Residential Care Home

Thank you so much for your review! It's so wonderful to hear that your nan has decided to make her move to Highcroft Hall permanent and that she likes the creature comforts. Respite care is often a great way to see if a residential home could be the next step, and your nan must agree! Best wishes, Fae


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Review from Barbara C (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Highcroft Hall Residential Care Home to start with two weeks respite and decided herself she wanted to stay. The care she gets from all the staff is wonderful, they make her feel safe. Would definitely recommend Highcroft Hhall, thanks to all the staff for looking after Mum and putting
me and my family at ease knowing she's got 24-hour care.

Reply from Fae Doherty, Senior Marketing Officer at Highcroft Hall Residential Care Home

Thank you so much for your recommendation! It's wonderful to hear that your mother chose to stay with us at Highcroft Hall after a respite stay. Best wishes, Fae


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Review from Beverley C (Daughter of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom desperately needed respite care, so we applied for Highcroft Hall, mom was very reluctant after Respite at a different home, The manager at Highcroft did a home visit and gently won her round. The initial stay was 2 weeks, the first week was hard as she only had a memory of the previous one, slowly
they built up her confidence and we were surprised when she wanted to stay another week, then an extra week, 4 weeks in total, she started to be like our Mom again, not a constant worry for her safety and wellbeing. The fourth week came and she then decided that being on her own again wasn't what she wanted, so she made the decision to become a permanent resident, which for us as a family was a massive relief. She is looking better than she has in a very long time, put a bit of weight on, and the staff are amazing. They are so caring and you can tell from just being in there that they all enjoy what they do, attend when you want, very clean and we are so thankful to this fabulous team.

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Review from Paul N (Son of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care and support my mum has received at Highcroft Hall Residential Care Home. The staff are friendly and helpful, and they always treat the residents with dignity and respect. The care manager is very professional and approachable, and she keeps me up to date with what’s
going on with regular meetings. The home is clean and comfortable, and there are plenty of activities for the residents to enjoy. I would highly recommend this home to anyone looking for quality care for their loved ones.

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Review from Sophie T (Great-granddaughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highcroft Hall Care Home is an excellent home. They cared for my grandad with understanding, friendliness and he was always happy there. They made sure he was comfortable and cared for in his last days. I would recommend Highcroft Hall to anyone.

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Review from S H (Great-Nephew of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit Highcroft Hall and the staff were so friendly and the home was very welcoming. I thought how nice it seemed and how happy people seemed to live there. I have never had a bad experience when visiting

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Review from J F (Daughter of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been a resident at Highcroft Hall since January this year. Previously she had been in and out of hospital every couple of months even with four care visits a day. Since she has been at Highcroft Hall she has not been ill once. She is much happier and healthier than she had been for the previous
couple of years-testament in itself of the amazing care, support and friendship provided by the wonderful staff and management. Mom feels that it is her home and it is lovely to visit her there.

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Review from D B (Daughter of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom has been a resident since April 2020 and has always been looked after by the staff well. Unfortunately, her health has deteriorated recently. The home contact me regularly regarding my mom's well being, updates from the GP and any changes in her medication. Mom is happy and always smiling. The
staff treat her with dignity and respect.

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Review from Kaye S (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always so welcoming and warm, we were shown to our lovely table decorated for the platinum jubilee which we shared with my dad. The food was beautiful and we felt thoroughly spoilt, it was so nice to eat a meal with my dad, and Dad really enjoyed it too. The entertainment was lovely, I felt
everybody had gone above and beyond for us all the enjoy this special day.

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Review from M T (Wife of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find staff very caring, lovely to know. Activities are on the app. Room always seems clean and tidy and most important my husband seems happy and settled in the home. Had a lovely lunch my husband and daughter for the jubilee celebration food was very good everyone seemed to be working very hard.

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Review from S P (Respite Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom went into Highcroft Hall Residential Care Home for respite care after coming out of the hospital. The team were brilliant from my first call and organised a room and care at short notice when we were quite anxious. The rooms are excellent as is the quality of care she has received, the staff
are friendly and accessible, and we really appreciate the little things that are available like having a hairdresser on site. Mom has recovered much better than she would have done at home and having access to 24-hour care is reassuring for us all. Hopefully, she will transition back to living in her own house shortly. I am very happy to recommend HIghcroft Hall Residential Care Home and would like to say a huge thank you to all the team who are providing her care.

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Highcroft Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Highcroft Hall Residential Care Home is calculated as follows: ( (114 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 142 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highcroft Hall Residential Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (6)

Corinne

Corinne Mallinson

Job Title: Deputy Manager

Joined: 2022

I have worked in care for 12 years, starting as a care assistant, becoming a senior care assistant, and then completing my CHAPS (care home advanced practitioner) training before becoming a deputy manager. I have managed small learning disabilities homes in Wolverhampton, before deciding that I wanted to come back to working in elderly care and dementia care, which I am really passionate about.


Angela

Angela Booth

Job Title: Team Leader

Joined: 2020

I love my residents and I love working for Sanctuary Care. This is the best care home and care provider I have worked for.


Steve

Steve Whitehouse

Job Title: Chef Manager

Joined: 2011

I have worked at Highcroft Hall since the home opened 12 years ago - love cooking and I love working for the residents.


Teresa

Teresa Mcfarlane

Job Title: Head Housekeeper

Joined: 2020

I love speaking to the residents and helping them. I am passionate about helping them to have a clean environment to live in.


Holly

Holly Booth

Job Title: Care Assistant

Joined: 2022

I love how rewarding it is to work in care.


Cheryl

Cheryl Bullock

Job Title: Activities co-ordinator

Joined: 2022

I love my job, and when I go home I am happy knowing I have made our residents smile. I love organising events at home to keep the residents entertained, so they don’t miss home.


Frequently Asked Questions about Highcroft Hall Residential Care Home

What types of Care is Highcroft Hall Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highcroft Hall Residential Care Home provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Highcroft Hall Residential Care Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Highcroft Hall Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highcroft Hall Residential Care Home to the centre of Wolverhampton?

2.2 mile(s) as the crow flies, distance by road may be significantly further.