Highcroft Hall Residential Care Home

Old Fallings Lane, Bushbury, Wolverhampton WV10 8BU
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9.8 63 Reviews
  • Highcroft Hall Residential Care Home, Wolverhampton
At Highcroft Hall the team, several of whom have been with the home for around 10 years, are devoted to enriching the lives of their residents. They support them to have an active role to play in how their home is run, giving them a true sense of belonging and purpose.

Providing residential and dementia care, they also offer respite care breaks, which can be booked in advance. These are ideal for family carers who would like to plan a short break themselves.

There are beautiful spaces to relax in. The garden room is a tranquil area to enjoy and there is a cinema room, complete with a popcorn machine for movie afternoons.

There is a vintage café and a hair and beauty room, with a mobile hairdresser visiting every week, as well as welcoming lounges. And the bedrooms are all beautifully decorated, with ensuite walk-in wet rooms.

The residents enjoy wonderful activities, from pamper sessions and pub lunches to the gardening club. This summer they have loved growing their own produce, with everything from tomatoes and radishes to cucumbers and lettuces, proudly harvesting it for the chef to use in the kitchen. Seeing how popular the gardening has been, the home’s maintenance operative has built more raised planters which can be used by the residents in wheelchairs, ready for this year.

And talking of food, the home’s chef of over 10 years prepares delicious home-cooked meals for the residents. His specialities are his freshly made cakes and pastries, especially chocolate eclairs and scones, which the residents enjoy for afternoon tea.

The team are passionate about keeping those community connections alive. Students from the local high school come in every week to spend time with the residents, and every month the local church run a service in the home.

And there are regular trips to see their fellow residents at Sanctuary Care’s nearby care home, to enjoy activities and friendship.

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Care Provided by Highcroft Hall Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Shaun Peters (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Highcroft Hall Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,103
    • RESPITE Self-Funded Residential Care from £1,103

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1103 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Highcroft Hall Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Highcroft Hall Residential Care Home Reviews (63)

Total of 63, showing 61-63
9.8

Highcroft Hall Residential Care Home has a Review Score of 9.8 (9.789) out of 10, based on 12 reviews in the last 2 years. Over all time Highcroft Hall Residential Care Home has 63 reviews.

Overall Experience

  • 47
  • 15
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Date Published

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Review from Sharon M (Daughter of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No issues or complaints at all! Awesome, amazing, friendly, positive, happy, comfortable, hotel welcoming, caring, smiley, feels great, smells great, looks great and delivers from the first second of parking to entering to being greeted was OUTSTANDING! So friendly and understanding and helpful. The
staff, facilities, actions, activities and just everything was brilliant, I loved the place immediately and felt at home, so did mum after being wrenched from house in Leeds after falls and fractured spine in (my house). Highcroft made her mental state transform from being wheelchair bound, hoisted person for four months in hospital to happy positive person who walked! out back to independent sheltered housing. Excellent! Thank you so much !!!

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Review from Sheila E (Daughter of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very disappointed in the cleanliness of the rooms. Bed linen had not been changed in three weeks. Fridge not cleaned.

Reply from Andrew Greenway, Home Manager at Highcroft Hall Residential Care Home

I am really sorry to hear you are not happy with the cleanliness of the home, however our residents’ bedrooms are hoovered and cleaned daily, with bed linen changed at least once every two days. The rooms are also deep cleaned every month. If you would like to discuss this with me directly you are more than welcome to.


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Review from Yvonne K (Daughter of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit regularly to see my mum, on a daily basis. The care home is clean and tidy, staff are well mannered and caring. They always inform me of my moms progress.

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Highcroft Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Highcroft Hall Residential Care Home is calculated as follows: ( (114 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 142 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highcroft Hall Residential Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (6)

Corinne

Corinne Mallinson

Job Title: Deputy Manager

Joined: 2022

I have worked in care for 12 years, starting as a care assistant, becoming a senior care assistant, and then completing my CHAPS (care home advanced practitioner) training before becoming a deputy manager. I have managed small learning disabilities homes in Wolverhampton, before deciding that I wanted to come back to working in elderly care and dementia care, which I am really passionate about.


Angela

Angela Booth

Job Title: Team Leader

Joined: 2020

I love my residents and I love working for Sanctuary Care. This is the best care home and care provider I have worked for.


Steve

Steve Whitehouse

Job Title: Chef Manager

Joined: 2011

I have worked at Highcroft Hall since the home opened 12 years ago - love cooking and I love working for the residents.


Teresa

Teresa Mcfarlane

Job Title: Head Housekeeper

Joined: 2020

I love speaking to the residents and helping them. I am passionate about helping them to have a clean environment to live in.


Holly

Holly Booth

Job Title: Care Assistant

Joined: 2022

I love how rewarding it is to work in care.


Cheryl

Cheryl Bullock

Job Title: Activities co-ordinator

Joined: 2022

I love my job, and when I go home I am happy knowing I have made our residents smile. I love organising events at home to keep the residents entertained, so they don’t miss home.