Lightbowne Hall

262 Lightbowne Road, Moston, Manchester M40 5HQ
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9.7 57 Reviews
  • Lightbowne Hall, Manchester
Anchor's Lightbowne Hall is located at the centre of the Moston community in Manchester. The home provides friendly and comfortable residential and dementia care for up to 52 residents in single en suite rooms.

The home provides comfortable and modern accommodation and benefits from private secure gardens. Residents have the benefit of a pub area to enjoy with others in the home.

Anchor's dedicated care team takes the time to get to know the individual and work with them and their loved ones to create detailed care plans to ensure their care needs are continually met.

Lightbowne Hall provides on-going training to ensure their approach is best for customers living with dementia. The team of well-trained care staff build relationships and ensure all aspects of the service provided focus on individual and compassionate care.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Lightbowne Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Rebecca Mardy (Manager)
  • Admission Criteria
    • Please contact Lightbowne Hall directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lightbowne Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100

  • Our colleagues at Lightbowne Hall will be happy to discuss our fees and what is included in these.
  • (these prices are only a guideline, please contact Lightbowne Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Lightbowne Hall.


  • Parking

  • Onsite parking is available, including disabled spaces.


Lightbowne Hall Reviews (57)

Total of 57, showing 21-40
9.7

Lightbowne Hall has a Review Score of 9.7 (9.720) out of 10, based on 18 reviews in the last 2 years. Over all time Lightbowne Hall has 57 reviews.

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Date Published

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Review from H J (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great caring staff and efficient service to family members.
Staff work very hard and are a credit to Anchor.
Mum is well catered for and all staff work a person-centred approach, which is evident in the service provided.

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Review from J M (Daughter of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam came here last year and has settled in very well. Very well looked after always clean and tidy. Would say more fluids after lunch as she always seems to be very thirsty when we come to see her after lunch.

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Review from Peter N (Son of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff at Lightbowne Hall to be very approachable and friendly, nothing is too much trouble for them. Mam has settled in well. She is always clean and well cared for. I found the facilities here to be good also.

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Review from Darren G (Son of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, Mum is well looked after. staff go above and beyond. Thank you to all the team at Lightbowne Hall.

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Review from J C (Daughter-in-law of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff, welcoming for visitors. Residents are always clean and content. If we have any issues they have been resolved immediately. No complaints about how the home is organised. Whatever time of the day we visit we have always found the staff interacting with my mother-in-law which is important
to us as she suffers with dementia. We feel the care home meets her needs and ours!

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Review from Steve P (Son of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last seven years excellent care.

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Review from Phil S (Son of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my dad was moved to Lightbowne Hall he looked relaxed straight away. I found that the warmth was in abundance from all of the staff who work there. The help that was rendered to dad was like they were looking after a member of their own family. Emotion was not held back when looking after my dad's
best interest and he was blessed to have them in his corner. I would highly recommend Lightbown Hall to anyone who were or have a relative that requires help to trust them and put them in safe hands.

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Review from Adam S (Brother-in-law of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I trust this place because my mum in law spent seven years in the home. Everyone can do each other's job so there is no need to worry. On the odd occasion, they had a slip-up but was rectified 10 fold.

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Review from Jeanette A (Sister of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do worry about my brother's health and wellbeing all the time, but I know he's in the best place. They take very good care of him and keep us informed at all times. I know I can ring up anytime and they will help as best they can.

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Review from Thomas C (Husband of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is being well cared for by the staff, they are very friendly, and helpful in the way they organise things for her, and for us who are visiting whilst Covid 19 is still with us.
Good food, good cleaning, good accommodation.
Just the best.

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Review from Doris H (Friend of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with care and attention from staff. Lovely environment, extremely clean and lovely gardens.
Lovely bright rooms, dining and lounge area.

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Review from Elizabeth W (Respite Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found it hard personally to adapt to institutional life, but that's no reflection on the home. Overall, I felt that the permanent staff were kind, friendly, and loving to residents, some of whom were often distressed. I had concerns though about some of the agency staff who I felt didn't care about
the residents and sometimes shouted and finger-pointed at people. I assume lack of training led to this behaviour. I was aware that sometimes permanent staff felt there were not enough staff on duty, and that if they were feeling unhappy it affected everyone in the room. I think that Covid restrictions must have made a big difference because, without volunteers and visitors on the floor, some residents often said they felt bored and depressed.

Reply from Leisa Millard, Home Manager at Lightbowne Hall

Thank you for taking the time to review Lightbowne Hall, and we are pleased that you rate our overall standard as good. We apologise for the issues that you have highlighted. We have discussed these with you, and we have put procedures in place to address these concerns moving forward.


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Review from Christine S (Sister of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel grateful for the kindness and care shown to my sister and the good information and feedback given to me.

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Review from M S (Daughter of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff and managers at Lightbowne Hall are all so wonderful, caring and compassionate towards the needs of my mother. They go above and beyond what we expected and all the family are incredibly grateful for the care they show. Everyone always has a smile to greet us even though I know how busy
they all are. I can't thank all the staff enough for what they do for my mum. Many, many thanks.

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Review from Michael B (Son of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, happy staff. Regular phone contact and updates regarding my mum wellbeing. The grounds and inside of home always maintained to a high standard.

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Review from J L (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed at Lightbowne for emergency respite care. From the 1st contact with the manager to speaking to the receptionist and carers they were all very friendly, approachable and professional. This put my mind at ease at a very stressful time. They allow 1 face to face visit a week behind a screen
which really helped in these difficult covid times and also video calls. If staff were concerned about my dad they would contact me and always told me how he was. I could see from the video calls and face visits the excellent interaction the carers had with my dad. My dad has Alzheimer's so couldn't tell me much but always commented on the lovely food and lovely staff. Again helping ease my worry. I wouldn't hesitate again booking my dad in for respite or recommending this home.
It is hard to comment on cleanliness, facilities or rooms as due to covid did not see inside.

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Review from Maureen C (Niece of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care that our aunt is receiving at Lightbowne Hall care home in Moston, Manchester. She has been a resident for a number of years and is very happy there. She is always saying that she is well looked after and cared for. Our aunt loves the staff there and can't speak
too highly of them.

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Review from Julie J (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was so hard to see Mum go into a home, albeit initially only for an assessment, as it was something I never ever thought I would do.
The staff are fantastic with Mum and nothing is too much trouble. I phone every day (sometimes twice!) which, seeing how busy they are, could be seen as an unwanted
interruption, but no, they are always so nice and they always know exactly what has been going on with Mum in the day.
Mum had a fall recently which they dealt with professionally but sympathetically. I dread to think what would have happened had she been at home on her own.
Don't get me wrong it's not been easy and there have been tears but I know she is being cared for by some truly wonderful people.
Thank you from the bottom of my heart.

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Review from Sharon S (Daughter of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Lightbowne Hall for about 10 months, I can’t fault the help and support that has been provided to both my mum and to us as a family in that time, the staff who look after Mum are always caring and kind, with unlimited patience.
The management and admin staff are always available
to help with any queries or concerns we may have, it’s never easy to have to put a loved one into care, the management and staff at Lightbowne have made a very difficult time easier. I can’t imagine how the staff are dealing with the difficulties brought about by the Covid pandemic, but mum is happy, and the staff always go the extra mile.
Thank you.

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Review from Margaret D (Daughter of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are pleasant. The care home is always clean and tidy. my mum is always clean and looked after. I have not seen my mum for 3 months due to the Covid virus, but as far as I know there have been no cases at the home, which says everything about the quality of care and hygiene. I have seen my mum
today for the first time and she was well presented and fine.

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Current Review Score: 9.7 (9.720)

Overview of Review Score

The Review Score of 9.7 (9.720) out of 10 for Lightbowne Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.720 for Lightbowne Hall is calculated as follows: ( (157 Excellents x 5) + (54 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 214 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lightbowne Hall is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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