Lightbowne Hall

262 Lightbowne Road, Moston, Manchester M40 5HQ
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9.7 57 Reviews
  • Lightbowne Hall, Manchester
Anchor's Lightbowne Hall is located at the centre of the Moston community in Manchester. The home provides friendly and comfortable residential and dementia care for up to 52 residents in single en suite rooms.

The home provides comfortable and modern accommodation and benefits from private secure gardens. Residents have the benefit of a pub area to enjoy with others in the home.

Anchor's dedicated care team takes the time to get to know the individual and work with them and their loved ones to create detailed care plans to ensure their care needs are continually met.

Lightbowne Hall provides on-going training to ensure their approach is best for customers living with dementia. The team of well-trained care staff build relationships and ensure all aspects of the service provided focus on individual and compassionate care.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Lightbowne Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Rebecca Mardy (Manager)
  • Admission Criteria
    • Please contact Lightbowne Hall directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lightbowne Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100

  • Our colleagues at Lightbowne Hall will be happy to discuss our fees and what is included in these.
  • (these prices are only a guideline, please contact Lightbowne Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Lightbowne Hall.


  • Parking

  • Onsite parking is available, including disabled spaces.


Lightbowne Hall Reviews (57)

Total of 57, showing 41-57
9.7

Lightbowne Hall has a Review Score of 9.7 (9.720) out of 10, based on 18 reviews in the last 2 years. Over all time Lightbowne Hall has 57 reviews.

Overall Experience

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Date Published

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Review from Patricia M (Daughter of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. I have ticked excellent for 'activities' although I appreciate in these difficult times activities have been severely curtailed. I must stress that my family appreciate the extra effort made to care for my mother and other residents in these very trying circumstances. We feel that
no more could have been done to provide support.

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Review from Mark C (Son of Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As with any specialised organisation, especially with care, it is very critical to get the correct way of working. I can justify this with past no so good experiences as staff come and go. But, overall issues have become much much better. The staff does work extremely hard and carry out duties and roles
to the best of their ability.

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Review from L P (Daughter of Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although Lightbowne Hall is not the worst care home out there, there is definitely room for improvement. Standard of care depends on who is on duty. Some very good, others lazy. Certain team leaders are not approachable and don't respond quick enough to concerns. Communication between staff and family
very poor. The laundry needs to do better. Clothes always come back rolled in a ball, screwed up and often damp. Activities are near non-existent with no activities coordinator in place. Overall the home could be better led and again the current manager in place doesn't come across as approachable.

Reply from Leisa Millard, Manager at Lightbowne Hall

Thank you for taking the time to review Lightbowne Hall and we are pleased you rate our safety and security as good. We have discussed your concerns with you on a number of occasions. Providing the highest quality care for our residents is our priority. Our most recent CQC inspection published in September 2019 rated Lightbowne Hall as Good.


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Review from Bernadette B (Niece of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt sadly passed away in February 2020. Her passing was not an easy one but I have nothing but praise and gratitude for the way in which the care staff looked after her, they treated her with kindness and humanity and did everything within their power to preserve her dignity in difficult circumstances,
for which I will be forever grateful. Prior to this, my aunt had been a resident for approximately two years, suffering from Alzheimer’s and vascular dementia she was no longer able to look after herself in the community. My aunt was always treated with compassion and kindness . Thank You.

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Review from J S (Niece of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found my uncle to be cared for with dignity and understanding.
The staff are very friendly and professional.

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Review from Tracey A (Daughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been happy and well cared for, for over 3 years now in Lightbowne Hall. The staff are wonderful and treat residents with dignity and love. I love coming into the home on visits and to occasionally help out where I can.

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Review from Christine O (Next of Kin) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lightbowne Hall is always very welcoming when I arrive. They look after my friend very well with such care and love. Any concerns I may have are soon sorted out and my friend always seems very happy.

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Review from Ann S (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Immaculately clean, good food, caring, kind and thoughtful staff. Lovely bright light room with lots of activities.

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Review from Eric H (Brother of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother and his wife, who have stayed in Lightbowne Hall care home since October 2017 to date. I and my other brother have found during our regular visits, that they have been cared for and looked after in a good and professional manner.

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Review from Jackie S (Daughter of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is good and even better now more staff are available.
I have had issues in the past but were sorted. Some days I have complained and the manager has made sure he gets it all sorted.
Overall I can relax knowing my father is well cared for. (Dad is on palliative care)

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Review from Amanda J (Daughter of Resident) published on 12 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Lightbowne Hall in March 2018, as you can imagine it is a traumatic time for her and her family and knowing that she will be cared for well is important. The manager and the carers couldn't have been more helpful, they made mum very welcome and reassured us that she would be fine. Mum
loves her new room and joins in all the activities, I haven't seen her this happy in a long time, she has new friends and loves all the staff.
As her family and after many years of always being on alert for something to happen Lightbowne Hall has been a godsend. Having my first full nights sleep without waking up and checking my phone in case there had been a problem is amazing.

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Review from Sharon Q (Daughter of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Lightbowne Hall just over two weeks ago.
Very happy with everything at the home. I feel that my mother is safe and secure. Her care needs are met to a very high standard.
My mother is enjoying having her meals cooked for her and she is overwhelmed by the choice and presentation
of the food cooked for her. The staff are brilliant and give the residents dignity and respect, they are very happy and always reassure me. This is really home from home and we, as a family, feel we have no worries at all.
The manager is very approachable and genuinely cares and is always around to discuss anything, the office door is open at all times.

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Review from Janet M (Daughter-in-law of Resident) published on 8 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother in law was admitted to Lightbowne Hall in 2014. She was happy, content and most of all, treated with the utmost dignity and respect. The family felt she was safe and secure. The staff are polite, welcoming and very caring.


My Mother in law suddenly passed away in hospital. The staff and

management have shown myself and the whole family love and support and even since her passing in March, we still visit the home and often call into the café on the first floor for a cup of tea. As a family, we are very grateful for care and support given.

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Review from Patricia C (Daughter of Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Lightbowne Hall since 2014, she is very happy and content. All the staff are lovely, kind and caring, they look after my mother very well. My Mother feels safe and secure living at Lightbowne Hall. My mother is treated with the upmost dignity and respect and her values really
count.

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Review from Patricia S (Daughter-in-law of Resident) published on 12 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law stayed in Lightbowne Hall for respite and she received excellent care. The staff were fantastic; they looked after her with great patience, understanding, and kindness. Their compassionate approach alleviated my mother-in-law’s anxiety, ensured that she was safe and provided us with
peace of mind that she was being very well cared for during the respite period.
The care home was spotlessly clean, well equipped and very welcoming. I have no hesitation in recommending Lightbowne Hall and hope that my mother-in-law will be able to receive respite care there in the future.

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Review from Jacqueline S (Daughter of Resident) published on 7 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Not enough staff. Some carers are lying about hygiene care. Food is disgusting. Overall the staff are lovely and some are extremely caring in the job. They get stressed because not enough staff are on.

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Review from Margaret M (Daughter of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Lightbowne Hall, Moston for five years. She has been poorly many times and on return to the home she has been given all the care and attention for all of her needs.
The staff go above and beyond.
The manager is always willing to help not just my Mam but also all of the family.
Her door is always open to ask any questions and there is always an answer.

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Current Review Score: 9.7 (9.720)

Overview of Review Score

The Review Score of 9.7 (9.720) out of 10 for Lightbowne Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.720 for Lightbowne Hall is calculated as follows: ( (157 Excellents x 5) + (54 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 214 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lightbowne Hall is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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