The Westbourne Care Home

Cricketers Way, Holmes Chapel, Crewe CW4 7EZ
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9.8 82 Reviews
  • The Westbourne Care Home, Crewe
The Westbourne Care Home offers luxurious, five star accommodation in the affluent and engaging Holmes Chapel. Despite the idyllic location, the excitement and bustle of the city is far closer than you might think. Holmes Chapel is only 25 miles from Manchester and 20 miles from stoke-on-Trent, and superb transport links mean the two cities are merely minutes away by road or rail. The home provides nursing, dementia nursing, day care, residential and personal care and respite care.

The Westbourne is registered to provide care for up to 50 elderly residents in two styles of en-suite bedrooms over three floors. Each room is decorated to five star standard with luxurious fixtures and fittings throughout. All rooms come with flat screen TV, telephone point, stylish and contemporary furnishings and are equipped with all the latest safety features. Choose from a standard or superior room.

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Care Provided by The Westbourne Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kelly Barlow (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Westbourne Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,760
    • Self-Funded Nursing Care from £1,891
    • Self-Funded Nursing Dementia Care from £2,001

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact The Westbourne Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Westbourne Care Home Reviews (82)

Total of 82, showing 1-20
9.8

The Westbourne Care Home has a Review Score of 9.8 (9.811) out of 10, based on 17 reviews in the last 2 years. Over all time The Westbourne Care Home has 82 reviews.

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Review from David C (Wife of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great interaction from staff to residents.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

We feel very privileged to look after your wife, she is a delightful resident. I'm so glad our care and support are meeting your expectations.


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Review from Janet E (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Admitted as an emergency we were lucky enough to be allocated this home and found the facilities and staff to be exceptional.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you for your lovely words, we feel very privileged to look after you mum, she is a delightful resident. I'm so glad our care and support are meeting your expectations.


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Review from Samantha H (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent 7 months being cared for at Westbourne following a hospital stay of 6 weeks. The care and support Dad received was humbling, what an amazing team of carers and nursing staff. They always had the time to talk to my family and reassure us through what was a very sad time seeing Dad's health
decline.
My family found much comfort in the last few weeks of Dad's life, and after he passed knowing he was so well looked after by all the staff at Westbourne.
We can't thank all the staff and the manager enough.
Dad was treated with dignity and respect throughout. He was always kept comfortable and clean, the laundry service was incredibly efficient too. The staff even rallied to his often over-the-top requests for very hot tea! Dad knew he was well looked after and that gave the family comfort also.
I must mention a particular carer, he was just amazing with Dad. We are so thankful for the support and care he gave Dad and the laughs. Dad was so fond of him.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you for your kind words, it was an honour to care for your Dad here at The Westbourne. We will pass your comments on to the wider team as they will greatly appreciate this.


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Review from S H (Son of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for. She is safe, warm and well-fed. The staff are very supportive and she is treated with dignity.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

We feel very privileged to look after your mum, she is a delightful resident. I'm so glad our care and support are meeting your expectations. I will ensure all staff are aware of your lovely review. Thank you for your lovely comments.


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Review from Jill T (Wife of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the care that my husband gets from the home. I am happy with his room and the staff. The staff really care for him and nothing is too much trouble for them. The food is always good and my husband really enjoys his meals. Staff go out of their way to make me feel welcome.

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Review from Alison A (Daughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit weekly and always find everyone friendly. The carers work hard and are really helpful. Cleanliness is good and the bedrooms are lovely. Activities are good but would like to see more.

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Review from Robert C (Son of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as family members, are so pleased with everything in this care home. Nothing is too much trouble, all on friendly terms and Dad is so contented. We cannot thank the staff including maintenance and cleaners enough, everyone is doing a great job.

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Review from L W (Niece of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We believe my uncle's needs are being met to a high standard and the staff are very friendly.

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Review from Mandy O (Daughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't get to visit much but when I do the home staff are always so lovely. My dad looks well cared for and he tells me he is really happy. Staff keep in touch to tell me how he's doing. Dad has a key worker that I speak with. His room is full of all things important to him, the home manager has gone
above and beyond to make sure my dad's room is personal to him. My dad is a fussy eater so the kitchen team cook things, especially for him, that really makes me feel at ease knowing he still gets to eat the things he really enjoys. I love seeing the social media posts they keep me up to date with what's going on as well as the news letter.


It's also nice to know dad gets to all his appointments, staff arrange transport and go with him. He sees the GP regularly and I am kept informed. Dad recently asked for a bird, and the home set about finding out how they could help with this. Dad now has two Love Birds, staff support him to look after them. This has made him so happy.


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Review from Anita A (Next of Kin) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home, our family member was recently admitted and when we visited the place was very clean and smelt lovely. Her room was lovely. The staff seem very nice and happy. The lady we met bringing the food into the dining room was pleasant and more than happy to tell us about the food. Much
nicer than the last home she was in. The lady doing the medication was very bouncy and happy. We feel relieved.

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Review from Martin G (Nephew of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle passed away at The Westbourne in April 2023 and my mother and I want to say how absolutely amazing all the staff were during the year and a half that he was a resident. We cannot thank the staff enough for the care given to my uncle during his time at The Westbourne and they could not have
done more. On top of all their kindness towards my uncle, we were blown away when one member of staff even came in to see him on her day off when she heard that he was deteriorating rapidly and reaching the end of his life. The Westbourne is clearly a well-managed care home and this is reflected in how happy and caring the staff are and how diligently they carry out their duties. We could not have hoped for a better care home - this was the third one my uncle had been resident in - and it has set the standard for what I would now expect from one. Thank you to everyone associated with The Westbourne.

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Review from J F (Husband of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing adverse to say about my wife's care at The Westbourne Care Home.

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Review from Alfred C (Husband of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my wife receives from all the staff here in The Westbourne Care Home at Holmes Chapel. My wife has every help and encouragement while she has been here. All the staff from reception to cleaners are patient and very kind. Nothing is too much trouble to action your request.
Food is good and the rooms are always clean and tidy. I would not hesitate to recommend this home to anyone.

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Review from Jeanette M (Daughter of Resident) published on 11 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was 'fast track discharged' into the home in mid-April. Although her stay was brief, from the moment she arrived until she sadly departed, the staff treated her with dignity, respect, love and kindness. Being there in her last weeks made our family not have to worry about her being on her own.

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Review from Jill P (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is always special when I come to see Mum. The staff here are warm and welcoming. It helps that you feel you are listened to and any worries or concerns that you may have are soon dispelled or attended to.

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Review from H G (Granddaughter of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana was taken into the home in November 2022 following a decline in her health. As can be expected all family were hesitant about her being taken into a home but each and every single member of staff we encountered took away those worries immediately. Everybody was so warm and welcoming, and there
wasn’t anything that was too much trouble. The level of care that was given was to the highest standards. We visited daily and each time Nan was seen with the biggest smile, laughing with staff and residents.
Unfortunately her health continued to deteriorate but the level of care never subsided and until the very end the staff remained gold standard.
We as a family cannot thank The Westbourne enough for everything they did for Nan and we will forever remember everything they did for us.

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Review from C N (Granddaughter of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my grandad and it was so nice to see him active, out in the garden, planting seeds and pottering. Just like he would at home but under the watchful eye of the amazing staff. They really do care and you can see this. Nothing is too much trouble. I don't visit often so this is so reassuring
to know how happy he is and how well cared for.

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Review from Julie C (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very grateful to two members of staff who stood in the freezing cold and coaxed my dad out of my car and back into The Westbourne. He was adamant that he was not going to return but they soon won him round!

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Review from S J (Daughter of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been under the care of five differing managers at the home, and the standards at The Westbourne have been on occasions very questionable. Since the new manager joined just over a year ago, the staff and overall standard of care have improved 100%. It's a true credit to her and them. It was highly
noticeable that the care and the interaction given by her staff, no matter which shifts, were excellent. Whilst I recognize she eats puréed food, the catering staff's attention to detail was incredible. I also cannot finish without commending her carer, be it in person or on Zoom, her support towards mum and myself has been and continues to be superb. During my visit, I said to the manager this only happens if the head of the team has the right method of management and standards, and this shines through, so please accept my grateful thanks. Living so far away, mum's day-to-day care is so important, and for the first time have left feeling at peace. You can't imagine how important that is to me.

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Review from Michael D (Son of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Phone is always answered for enquiries and updates on my father. Also, communication is good if there is an update on his health/wellbeing. Father's room is always clean when visiting, and he says the food is good. Pleasant and friendly staff who are always willing to help or answer questions.

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for The Westbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for The Westbourne Care Home is calculated as follows: ( (166 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 201 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Westbourne Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Kelly

Kelly Barlow

Job Title: Home Manager

Joined: 2024

Hello, my name is Kelly Barlow, I am the Registered Manager of The Westbourne, I joined the Westbourne in November 2021 as a Deputy Manager, progressing to the Home Manager in February 2024.


I have been in the care and nursing industry for several years, gaining knowledge and experience that I have been able to share with those I work alongside. In my spare time I enjoy spending time with my family and walking my two dogs.


Frequently Asked Questions about The Westbourne Care Home

What types of Care is The Westbourne Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Westbourne Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does The Westbourne Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at The Westbourne Care Home?

Own Furniture if required, Close to Local shops, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Westbourne Care Home to the centre of Crewe?

7.6 mile(s) as the crow flies, distance by road may be significantly further.