The Westbourne Care Home

Cricketers Way, Holmes Chapel, Crewe CW4 7EZ
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9.8 82 Reviews
  • The Westbourne Care Home, Crewe
The Westbourne Care Home offers luxurious, five star accommodation in the affluent and engaging Holmes Chapel. Despite the idyllic location, the excitement and bustle of the city is far closer than you might think. Holmes Chapel is only 25 miles from Manchester and 20 miles from stoke-on-Trent, and superb transport links mean the two cities are merely minutes away by road or rail. The home provides nursing, dementia nursing, day care, residential and personal care and respite care.

The Westbourne is registered to provide care for up to 50 elderly residents in two styles of en-suite bedrooms over three floors. Each room is decorated to five star standard with luxurious fixtures and fittings throughout. All rooms come with flat screen TV, telephone point, stylish and contemporary furnishings and are equipped with all the latest safety features. Choose from a standard or superior room.

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Care Provided by The Westbourne Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kelly Barlow (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Westbourne Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,760
    • Self-Funded Nursing Care from £1,891
    • Self-Funded Nursing Dementia Care from £2,001

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact The Westbourne Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Westbourne Care Home Reviews (82)

Total of 82, showing 21-40
9.8

The Westbourne Care Home has a Review Score of 9.8 (9.811) out of 10, based on 17 reviews in the last 2 years. Over all time The Westbourne Care Home has 82 reviews.

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Review from C B (Son of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and from what we see, our mum is looked after wonderfully.

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Review from Colin J (Husband of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my wife gets is good and she seems happy. The staff are caring and helpful.

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Review from Paul L (Husband of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly, caring and welcoming home, which gave my wife the support necessary for her to settle in quickly. She is well looked after, and the staff do all they can to make her happy.

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Review from L S (Friend of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been so lovely and welcoming to my friend, great environment and would recommend to anyone looking for care for their relative or friend. The staff are friendly and facilities are outstanding, for example the food.

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Review from Steve H (Son of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and attentive staff. Nothing is too much trouble.

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Review from Joy S (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the team, particularly for the care Mum is receiving. As a family, we are extremely grateful.

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Review from Hubert K (Husband of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was transferred to Westbourne in December 2021 as she was in need of Dementia care and immediately felt at home. The management and staff fully understand her needs and treat her with kindness and dignity. I have found that the staff also care about the well being of family members and are always
made welcome when visiting. I cannot praise the team at Westbourne highly enough and recommend this facility to anyone looking to place a relative into care.

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Review from Ruth G (Sister of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Westbourne is a first-class care home. My brother has recently gone into this wonderful care home and everyone has been so very welcoming and kind to him. I would recommend it to anyone. My brother is extremely contented and I am happy that he is well looked after in every way.

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Review from A L (Daughter of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Westbourne was the only residential care home catering for those with dementia, which would take my father during the lockdown. At the time, it did not have a good reputation locally. Since the then manager has been replaced, the home has been transformed. Staff are particularly caring, systems and
processes have been overhauled, and there is greater stimulation for the residents; also a good level of communication between the resident's families and the home. The garden and various rooms have had a makeover too, but more importantly, I now have peace of mind regarding my father's welfare.

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Review from P F (Sister of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems very content living at the Westbourne. I am satisfied with his care and how he is treated, some staff seem to have a special affection towards him, this eases my mind.

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Review from K J (Husband of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be helpful and courteous. I have found, since the last year, the staff members are now more consistent and are the same, whereas before, staff appeared to change from week to week. This seems to have been a vast improvement in standards, overall.

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Review from Susan G (Partner of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner seems very happy now and as I see the difference from two years ago, I am also pleased. During lockdown, he was looked after very well and I'm pleased to see they have activities people we asked for at our meetings. This helped everyone to do their own job so carers can care for residents.

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Review from Judith B (Daughter of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved into The Westbourne Care Home recently. The staff have gone out of their way to make mum and ourselves, as her family, feel welcome. The touches of birthday banners and meeting in the lovely garden have given us a huge amount of confidence in the home, having had a very difficult and distressing
experience of a 'care' home in the past. Thank you all very much.

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Review from Alan F (Husband of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My only complaint is that my wife's glasses have been missing for approximately six months, despite me constantly asking for them to be found.

Reply from Jackie Hirst, Marketing at The Westbourne Care Home

We are very happy to report back that this ladie's glasses have since been found and returned.


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Review from Yvonne D (Sister of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made very welcome. 1st time when I had to have a test prior to visiting my sister. Made very welcome and test provided and administered efficiently. Then after the negative result was provided with the correct PPE. Directed to my sister's room and enjoyed my visit. Everything appropriately in
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Review from K H (Daughter of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was genuinely treated kindly and with dignity and his safety and wellbeing were provided for his preferences, in terms of what to have on the TV or radio and whether to eat in the dining room or not were genuinely catered to. The regular and full-time staff got to know and care for him but
there did seem to be a number of part-time or non-permanent staff to who weren't as familiar with his needs and provided a lower standard of care. The home manager was fantastic and very compassionate.

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Review from Joshua H (Grandson of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Westbourne are a credit to the nursing profession, after much searching we found this home for my grandad. He was cared for with compassion, dignity and respect. The home is well led and supports older people to be comfortable during their last years. Sadly my grandad passed away after
a short period of time but as home wasn’t an option, The Westbourne became his home and the staff treated him like family. I am thankful to the staff that have supported my grandad to die with dignity and respect.

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Review from Georgie F (Daughter-in-law of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all extremely competent and professional and well led by the manager of the home. My father-in-law was treated with dignity, respect and compassion and communication between the Westbourne and the family was excellent. The whole family are so grateful for the care shown to our loved one.
Thank you!

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Review from David B (Husband of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but praise for the sensitive and the highest quality of care for my wife over the past year at Westbourne. When only the best is needed this care home provided it in every way, right to a peaceful end.

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Review from Celine D (Friend of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came to Westbourne a year ago. In that time i witnessed how she was treated as 'family' with professional care, fondness, sensitivity. She was embraced into a new family. I have such respect for all at Westbourne. I knew for a few days that my friend would be leaving us but I knew how comfortable
all the staff made her. She was treated with tenderness. I felt content to leave each time knowing that she was entrusted into Westbourne's care. Her passing was peaceful and surrounded with love. My grateful thanks to all, and thank you from my friend.

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for The Westbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for The Westbourne Care Home is calculated as follows: ( (166 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 201 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Westbourne Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Kelly

Kelly Barlow

Job Title: Home Manager

Joined: 2024

Hello, my name is Kelly Barlow, I am the Registered Manager of The Westbourne, I joined the Westbourne in November 2021 as a Deputy Manager, progressing to the Home Manager in February 2024.


I have been in the care and nursing industry for several years, gaining knowledge and experience that I have been able to share with those I work alongside. In my spare time I enjoy spending time with my family and walking my two dogs.