The Westbourne Care Home

Cricketers Way, Holmes Chapel, Crewe CW4 7EZ
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9.8 82 Reviews
  • The Westbourne Care Home, Crewe
The Westbourne Care Home offers luxurious, five star accommodation in the affluent and engaging Holmes Chapel. Despite the idyllic location, the excitement and bustle of the city is far closer than you might think. Holmes Chapel is only 25 miles from Manchester and 20 miles from stoke-on-Trent, and superb transport links mean the two cities are merely minutes away by road or rail. The home provides nursing, dementia nursing, day care, residential and personal care and respite care.

The Westbourne is registered to provide care for up to 50 elderly residents in two styles of en-suite bedrooms over three floors. Each room is decorated to five star standard with luxurious fixtures and fittings throughout. All rooms come with flat screen TV, telephone point, stylish and contemporary furnishings and are equipped with all the latest safety features. Choose from a standard or superior room.

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Care Provided by The Westbourne Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kelly Barlow (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Westbourne Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,760
    • Self-Funded Nursing Care from £1,891
    • Self-Funded Nursing Dementia Care from £2,001

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact The Westbourne Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Westbourne Care Home Reviews (82)

Total of 82, showing 41-60
9.8

The Westbourne Care Home has a Review Score of 9.8 (9.811) out of 10, based on 17 reviews in the last 2 years. Over all time The Westbourne Care Home has 82 reviews.

Overall Experience

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Review from Philip W (Son of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum felt very comfortable at the home and was well looked after. The staff were all very caring and attentive. I'd like to thank them very much for looking after mum so well.

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Review from H T (Daughter of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very kind and helpful. Looking after my mother at the time of her death with great respect.

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Review from S Y (Daughter of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care.

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Review from Mike C (Son of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I scoured 20 of the most highly recommended care homes in the Cheshire East area and the Westbourne stood out a clear mile. Over the years, my mother has had the highest level of care. Over the years my mother has had the highest level of care. Staff go above and beyond their job and make
Mum and our family feel welcome and cared for. I highly recommend anyone to visit the Westbourne and see for themselves the quality of care they deliver

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Review from Elizabeth W (Wife of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Calm, excellent care and happy atmosphere. All the staff work very hard to make life as good as possible for the residents and give support to their visitors.

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Review from Lynne B (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only at The Westbourne for a few days but I was very impressed by the caring and supportive approach from all the staff that I met. We were made to feel very welcome and the facilities are excellent.

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Review from P R K (Husband of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with my wife's stay at Westbourne.
The staff were very friendly and helpful to my wife who has mild Alzheimer's.
I am sure that she will stay there again to give me some respite.

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Review from Anne P (Daughter of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother was recently diagnosed with vascular dementia I found the manager and staff at The Westbourne to be extremely helpful and caring. I find their positive 'can do' attitude to be very uplifting and their cheery, friendly greeting when I visit, is much appreciated. They allow my mother to
be as independent as is feasible but are always there to assist when necessary.

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Review from Ruth T (Daughter of Resident) published on 27 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was a resident at The Westbourne for six months. He had numerous health issues along with dementia. Despite some challenging behaviour as a result of his dementia, the staff at the home always treated him with professionalism, compassion and patience. They always kept the family informed of
any changes to Dad's care, we felt confident that he was being cared for with kindness and respect. I would wholeheartedly recommend this home to any family who are making this difficult decision.

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Review from Michael B (Son of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the time of visit, I was met by nursing staff who gave me an update on mum's condition and how she had been up to my arrival.
Observed excellent hands-on care and good staff to client ratio.
Accommodation and facilities extremely clean and pleasant smelling.
My mum is always very clean and nicely
turned out.

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Review from K L (Brother of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention.
Sincere gratitude to the manager and staff.

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Review from S F (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had to go into respite suddenly and I was therefore very apprehensive about finding the right care for him but my fears evaporated once he was settled in at The Westbourne Care Home.
All the team were lovely and caring with my dad and had all the necessary controls and checks in place in relation
to medication etc.
The equipment in the home (beds, bathrooms in particular) was suited to my father's needs and they could not have done any more to respect and care for my dad.
Thank you, The Westbourne Team.

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Review from C B (Wife of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my husband is receiving and how settled he has become.
Staff very caring and dedicated.

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Review from M R (Nephew of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very helpful, home very clean.
My uncle is very well looked after.

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Review from Stephen B (Son of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This being my first time visiting a relative or friend in any care establishment, I was overwhelmed by the amount of care being offered to the residents. All the staff seem to take great care and time to communicate to help the residents in their needs. Every time I've visited there was always a warm
welcome whether it was from the carers or even the management.

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Review from Helen C (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier with the Westbourne. The staff and home are excellent, all very friendly and caring.
We looked around a lot of homes and this was the only one that actually felt like a real home rather than 'a home'.

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Review from David G (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Westbourne is an excellent care home. Staff are friendly, helpful and caring. The unit is well run. My mum is happy and well looked after in the unit.

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Review from Helen M (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy here, well looked after by all the staff and all very good, look after her day to day needs well, (washing, showering, dressing, personal care is and well monitored. Quality of meals good. Activities are ok/good. I think more stimulation would be good to help her.

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Review from Marie M (Wife of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just been admitted for assessment and has been here for over 5 weeks. He is blind and has Parkinson's dementia plus other physical problems.


I and the family have been welcomed with cheerfulness and kindness. His problems have been immediately addressed and all issues have been discussed.


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Review from Patricia G (Friend of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so happy with the care from all the staff here in Westbourne Holmes Chapel. My friend has every help and encouragement while he has been a resident here.The staff are wonderful, patient and kind. Nothing is too much trouble. He has enjoyed his food and was always clean and tidy and the
manager was always available if we had any questions. I would not hesitate to recommend this home to anyone.

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for The Westbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for The Westbourne Care Home is calculated as follows: ( (166 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 201 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Westbourne Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Kelly

Kelly Barlow

Job Title: Home Manager

Joined: 2024

Hello, my name is Kelly Barlow, I am the Registered Manager of The Westbourne, I joined the Westbourne in November 2021 as a Deputy Manager, progressing to the Home Manager in February 2024.


I have been in the care and nursing industry for several years, gaining knowledge and experience that I have been able to share with those I work alongside. In my spare time I enjoy spending time with my family and walking my two dogs.