Coundon Manor

1 Foster Road, Coventry CV6 3BH
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9.4 37 Reviews
  • Coundon Manor, Coventry
Coundon Manor in Coventry provides a welcoming home for people who need care.

Trained, compassionate staff give people personalised care in a supportive environment.

Residents can take part in a whole host of activities and have their personal interests and hobbies taken into account.

Delicious, nutritious food is served and specific dietary requirements can be catered for.

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Care Provided by Coundon Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Molly Kaur (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Coundon Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,189 – £1,189
    • Self-Funded Nursing Care £1,189 – £1,189
    • Self-Funded Nursing Dementia Care £1,189 – £1,189
    • RESPITE Self-Funded Nursing Care £1,189 – £1,189
    • RESPITE Self-Funded Nursing Dementia Care £1,189 – £1,189
  • (these prices are only a guideline, please contact Coundon Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home have a large car park with ample spaces


Coundon Manor Reviews (37)

Total of 37, showing 1-20
9.4

Coundon Manor has a Review Score of 9.4 (9.443) out of 10, based on 16 reviews in the last 2 years. Over all time Coundon Manor has 37 reviews.

Overall Experience

  • 16
  • 16
  • 4
  • 1
  • 0

Date Published

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Review from Anita T (Daughter of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not fault this care home.
The staff go above and beyond for not only the residents but their families.
The care home itself is welcoming, spotlessly clean and bright. There is always a happy friendly atmosphere. The care given to my mother, who was in short respite care whilst my dad was in
hospital, was wonderful. We watched her blossom with all the attention she was receiving (mum has mild dementia). She was treated like a princess throughout her stay by all of the staff. My father then was lucky enough to return from hospital to convalesce along side my mum. The staff did their very best to ensure they were together in the home.
Mum and Dad are now, after a very roller coaster of 7 weeks, returning to their own home.
We can honestly say this is bitter sweet as we feel lucky to have them back home but as a daughter felt relief to know they were being so amazingly looked after whilst they were in Coundon Manor. I would totally highly recommend Coundon Manor Care Home.

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Review from H C (Daughter of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Coundon Manor is clean and welcoming. My Mother can be quite demanding, and the staff show patience and understanding. Sometimes time between changes needs a look at as if just changed, and they soiled it can take quite a while and a few visits of staff before it gets checked as often the answer is
you are not due a change yet.

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Review from Teresa H (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all of the staff and carers who helped look after my dad each and every one of you had a massive part in his care you made us all feel welcome. Thank you once again for your kind words and support over these last few weeks.

Reply from Molly Kaur, Home Manager at Coundon Manor

Thank you for your kind words. I will speak to the team who looked after your dad. We wish you and the family all the best at this difficult time.


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Review from June M (Friend of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed by the care of people. Very clean but what I have seen. I would have no hesitation in recommending the care home.

Reply from Molly Kaur, Home Manager at Coundon Manor

Thank you for your review. It is always a pleasure to have lovely feedback. I will pass this on to the staff.


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Review from Clare B (Daughter-in-law of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very new to the care home, but I am very pleased with the care and her room.

Reply from Molly Kaur, Home Manager at Coundon Manor

Thank you for your lovely review. It is always nice to have positive reviews. I will pass this on to the staff.


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Review from J M (Sister of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The nursing care is very good. The only issue is the food provided. No choice at all, you are just given some food every day. Always mashed potato and two veg, lunch and dinner, very boring. One day given a pasta bake with mashed potato and veg? You can't keep providing the same food every day. There
is no variety, also the same puddings every day. Plain, sponge, no custard but semolina? The food is very poor.

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Review from Rosalyn J (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff care, clean, tidy, you can visit any time, any question can be asked, you're made to feel like part of family, they have high standards. I know my mum is being looked after and is having the best care possible. Better, 100%, than hospital.

Reply from Karen Doyle, Home Manager at Coundon Manor

Thank you for your review, we always welcome feedback as this helps us to continue to improve the service we provide. I will cascade this to the staff team.


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Review from Peter G (Son of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my mother's stay at Coundon Manor, she was treated with great care and dignity by all the care home and nursing staff - up to the point of her passing away.
I cannot speak highly enough of both the management and nursing staff at Coundon Manor.

Reply from Karen Doyle, Home Manager at Coundon Manor

Thank you for your review; it is always nice to receive feedback, and I will cascade this to the staff team.


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Review from Sue S (Daughter of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was discharged from hospital to Coundon Manor. The welcome she received was so warm. The nurses all gave exceptional care to Mum. They treated her with dignity and offered great support to us all when Mum passed. We cannot thank you enough for the tender care, professionalism and warmth offered
to Mum and us, her family. Sincere thanks to all the staff.

Reply from Karen Doyle, Manager at Coundon Manor

Thank you for your feedback. I will cascade this to the staff team.


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Review from Tim B (Son-in-law of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law did not know a lot of the time she was in a care home, but I always felt she was treated with dignity and respect at all times by the staff at Coundon Manor. She was in pain, but we knew the staff would meet her needs for relief in a speedy manner. PS, the room she stayed in, the bathroom
door could do with a coat of paint.

Reply from Karen Doyle, Manager at Coundon Manor

Thank you for your positive feedback in your review; this will be cascaded to the staff team. We acknowledge the comment regarding the bathroom door, and we are currently in the process of upgrading the decor in bedrooms and ensuites.


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Review from K L (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved to Coundon Manor in January 2023 and I have been pleased throughout with the care and compassion she has received. The staff from cleaning, hostesses, nurses, care assistants, maintenance, reception and management are all warm and friendly.

Reply from Karen Doyle, Home Manager at Coundon Manor

Thank you for your review. It is always nice to receive positive comments and I will cascade this to the staff team.


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Review from D W (Son of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very understanding and patient with Dad.

Reply from Karen Doyle, Manager at Coundon Manor

Thank you for your review. I will cascade this to the staff team.


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Review from L A (Daughter of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I live in abroad I need to know my mum is left in good hands and cared for well. I have nothing but praise for the staff at Coundon Manor, they take good care of my mum and when I visit I'm always treated kindly and made to feel welcome. I'm of course sad when I have to leave my mum but I know when
I do leave her she's in good hands and that gives me peace of mind. All staff are stars!

Reply from Karen Doyle, Home Manager at Coundon Manor

Thank you for your lovely review. I will cascade this to the staff team


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Review from Lynnette W (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate this care home highly enough, everyone was so very kind and professional. I always felt that nothing was too much trouble to help Mum’s recovery.
Mum came on leaps and bounds and loved all the activities and mixing with everyone. She always felt very happy and comfortable there.
As
a family we were always made to feel very welcome and any questions, requests or occasional problems Mum may have had were dealt with quickly and respectfully resolved.
Mum is now back in her own home again, which is amazing!
My heartfelt thanks and gratitude to each and every one of you.

Reply from Karen Doyle, Home Manager at Coundon Manor

Thank you for your complimentary review. I will cascade this to the staff team.


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Review from L S (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The best thing about Coundon Manor is the carers and nurses. All are so kind and lovely to Mum and our family. The care is excellent. Lots of activities so Mum is kept happy. General well-being is better since moving in. Downside it has recently been sold, not seen the new owners. Fear the takeover
may have a bad impact, already have cut the food budget. Rooms are a little tired but the cleaning staff are ever-present.

Reply from Karen Doyle, Home Manager at Coundon Manor

Thank you for your review, we always appreciate the positive feedback and this will be cascaded to the staff team.
I would like to reassure you that budgets for the catering department have remained consistent and there has been no interruption to the supply of products.
We have also arranged a meeting for families to meet the new providers.


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Review from Sandra G (Daughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and welcoming. My mother received excellent care during her stay and was very happy there. I would highly recommend Coundon Manor as a care home to stay both for short-term and long-term care.

Reply from Karen Doyle, Home Manager at Coundon Manor

Thank you for your review and I will cascade this to the staff team.


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Review from Susan P (Daughter of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find Coundon Manor Care Home very good for my mum, the carers have a lot to put up with my mum as she has dementia. The nurses are really nice and look after my mum the best they can. We have no regrets about putting my mum in here. The only thing we wish is that my mum would mix with other residents
but she has chosen to stay in bed because of her mobility.

Reply from Karen Doyle, Manager at Coundon Manor

Thank you for taking the time to leave us a review, Susan. We are glad you are pleased with the care provided to your mum here at the home and that you speak highly of our care team. Our aim here at Coundon Manor is always to ensure our residents are as independent, comfortable and happy as possible within our home and we will continue to strive to provide the best possible support to your mum.


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Review from Lynda L (Daughter of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are extremely helpful.
Activity coordinators are enthusiastic and dedicated.
Nurses floor, again are dedicated - "vocation" nurses.
We appreciated the resident meeting and felt very reassured. We know, as many nursing homes, Coundon Manor Care Home has had a difficult time recruiting staff
but we felt optimism!
Only a problem sometimes getting into the home as no one is on reception at the weekend - Saturdays/Sundays.

Reply from Manjit Bram, Registered Manager at Coundon Manor

Thank you for taking the time to leave us a review, Lynda. We are so pleased that you have had a positive experience here at Coundon Manor. Please be assured that your kind comments will be passed along to the rest of our support team here at the home.


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Review from T W (Wife of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, this seems to be a good home and the majority of staff are very helpful and caring. However, my experience is limited as my husband is not a "normal" resident because of his situation. I do not have contact with the other residents as my husband is confined to his room and I have to remain
in there as well unless I need to talk to the duty nurse/staff in charge.

Reply from Corina Marian, Home Manager at Coundon Manor

Thank you for your feedback in relation to Coundon Manor Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from B R (Son of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good with the staff at the care home. Very helpful, providing care for my mum.

Reply from Corina Marian, Home Manager at Coundon Manor

Thank you for your feedback in relation to Coundon Manor Care Home; your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Current Review Score: 9.4 (9.443)

Overview of Review Score

The Review Score of 9.4 (9.443) out of 10 for Coundon Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.497 for Coundon Manor is calculated as follows: ( (118 Excellents x 5) + (51 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 189 Ratings = 4.497

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.946 Points relating to the number of positive Reviews for Coundon Manor is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 14 Positive Reviews ÷ 14.8 = 0.946

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Coundon Manor

What types of Care is Coundon Manor registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Coundon Manor provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Coundon Manor have?

There are 74 Single Rooms.

What are the Facilities & Services at Coundon Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Coundon Manor to the centre of Coventry?

1.6 mile(s) as the crow flies, distance by road may be significantly further.