Coundon Manor

1 Foster Road, Coventry CV6 3BH
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9.4 37 Reviews
  • Coundon Manor, Coventry
Coundon Manor in Coventry provides a welcoming home for people who need care.

Trained, compassionate staff give people personalised care in a supportive environment.

Residents can take part in a whole host of activities and have their personal interests and hobbies taken into account.

Delicious, nutritious food is served and specific dietary requirements can be catered for.

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Care Provided by Coundon Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Molly Kaur (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Coundon Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,189 – £1,189
    • Self-Funded Nursing Care £1,189 – £1,189
    • Self-Funded Nursing Dementia Care £1,189 – £1,189
    • RESPITE Self-Funded Nursing Care £1,189 – £1,189
    • RESPITE Self-Funded Nursing Dementia Care £1,189 – £1,189
  • (these prices are only a guideline, please contact Coundon Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home have a large car park with ample spaces


Coundon Manor Reviews (37)

Total of 37, showing 21-37
9.4

Coundon Manor has a Review Score of 9.4 (9.443) out of 10, based on 16 reviews in the last 2 years. Over all time Coundon Manor has 37 reviews.

Overall Experience

  • 16
  • 16
  • 4
  • 1
  • 0

Date Published

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Review from F P (Daughter of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such lovely, caring staff, nothing too much trouble.
Mum is well looked after.
Food very good.

Reply from Alex Bragg, Home Manager at Coundon Manor

Thank you for your feedback in relation to Coundon Manor; your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Paula W (Daughter of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum was at Coundon Manor for six weeks from mid-August. The staff were unhelpful and unfriendly to us, the family/loved ones of the resident. We cannot comment on the level of care she received because we just don't know.
A max of two people were allowed to visit her once a fortnight for twenty
minutes! The visit was in a communal area with other visitors, not her bedroom. (There are now no covid restrictions in the community.) It was difficult to get information from the home on anything. The only time I had a proper conversation with a nurse was when she'd made a mistake with my mum's medication.
My mum then moved to another home which was brilliant. They recognised the importance of human contact, let my dad visit every day for as long as he liked, others by appointment (because of COVID restrictions). They were caring, open, friendly, welcoming, excellent.

Reply from Victoria Horsley, Home Manager at Coundon Manor

We are sorry to hear that you had a negative experience at Coundon Manor Care Home. As an organisation we are committed to providing the highest quality of care, to make a real and lasting difference for everyone we support. If you would like to raise your concerns directly with us, please contact our team on 020 7605 0923 or davidwatts@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.


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Review from William C (Husband of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly and helpful.

Reply from Priory Group, Priory Group at Coundon Manor

Thank you for your feedback in relation to Coundon Manor Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Jackie H (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum's mobility was not good from hospital discharge. The remote for her TV was never at hand for her to use. She said she would call staff when she needed pain relief but no answer, so I would have to call the home to say Mum needs pain relief. Mum said she was cold a lot of the time. Her nice bed fleece
went missing. At weekends it was impossible to get any answer when we rang the home about issues. Overall not impressed with the staff's care. Would not recommend this home for a loved one. My mum is 92 years old and is still traumatised by her five-day stay. Brought her out to care for her at home.

Reply from Deborah Cheshire, Home Manager at Coundon Manor

We are sorry to hear that you had a negative experience at Coundon Manor. As an organisation we are committed to providing the highest quality of care, to make a real and lasting difference for everyone we support. If you would like to raise your concerns directly with us, please contact or team on 020 7605 0923 or davidwatts@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.


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Review from Paul C (Nephew of Resident) published on 9 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aunt briefly stayed here October-December 2019. She could not have been better cared for. The staff were helpful, compassionate, thoughtful, proactive and efficient. The home was well run. The facility were extremely clean and well maintained. It was a great source of comfort for her relatives that
she was so well looked after.

Reply from Zoe Kirk, Home Manager at Coundon Manor

Thank you for your feedback in relation to Coundon Manor Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Valerie M (Wife of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Coundon Manor for a few months now. The care, cleanliness and food are second to none. My husband enjoys the activities that are provided, such as gardening, painting, singing and playing games. I go to see him each day and am made to feel very welcome. I am so pleased my husband
is in Coundon Manor. I don't worry when I leave as I know he is well looked after.

Reply from Zoe Kirk, Home Manager at Coundon Manor

Thank you for your kind words. I am so pleased that your husband has settled in well with us at Coundon Manor. I will ensure your comments are passed onto our team.


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Review from B B (Daughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find the staff very helpful and obliging. My mum has settled in really well and in fact, her health seems to have improved since residing at this nursing home.

Reply from Zoe Kirk, Home Manager at Coundon Manor

Thank you for your kind words. I am so pleased that your mum has settled in well with us at Coundon Manor.
I will ensure your comments are passed onto our team.


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Review from Cara D (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the best care home we visited in Coventry. Very clean, smelt nice too. All the staff were friendly and happy to help. The resident's rooms were beautifully laid out, large and airy with a separate shower room and toilet. All visitors are welcomed and offered refreshments in the kitchen. Big
comfortable lounge with TV, good views of the gardens outside.

Reply from Janet Hutchinson, Home Manager at Coundon Manor

Thank you so much for the lovely review.


We are so happy that you feel the care your relative receives is excellent. It is so rewarding for the staff to hear these comments.


The staff take pride in their work and treat everyone as part of one big family.


Thank you again for taking the time to leave this valuable feedback.


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Review from Barbara H (Daughter of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we continue to be happy with Dads care at Coundon Manor. For the most part, staff are lovely and very thoughtful, although, at odd times without the regular staff on duty this can be different.
We feel Dad is well cared for here and that regular staff now him well now.

Reply from Janet Hutchinson, Home Manager at Coundon Manor

Thank you for your feedback in relation to Coundon Manor Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from J B (Sister of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the nurse's care and care staff to be friendly and helpful, caring both to the residents and myself as a family member.

Reply from Janet Hutchinson, Home Manager at Coundon Manor

Thank you for your feedback in relation to Coundon Manor Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Dianne R (Daughter of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coundon Manor Care Home provided respite care for my mum who was discharged from hospital and needed a few weeks of respite before going home.
My mum spent almost 6 weeks at the home and during that time she was well cared for.
Our objective was to get her back to independent living (with carer support)
as soon as possible and this entailed improving mobility and overcoming a broken arm to regain its use.
The home was respectful and flexible in its approach to meeting our objectives and responded to all suggestions to help improve mums mobility by carrying out regular walking to and from her room to the dining room or lounge and arranging physiotherapy visits.
The standard of accommodation, the quality of food and the exceptional staff (both carers and nurses) all contributed significantly to achieving our desired outcomes.
Mum is now settled back at home, however, should the need arise to use Coundon Manor anytime in the future, I would not hesitate to contact them.

Reply from Janet Hutchinson, Home Manager at Coundon Manor

Thank you for your feedback in relation to Coundon Manor Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Katy P (Daughter of Resident) published on 23 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad received in his last few weeks of life at Coundon Manor has been outstanding. All of the staff have shown true compassion and care for my dad and his family. I would wholeheartedly recommend this care home.

Reply from Janet Hutchinson, Home Manager at Coundon Manor

Thank you for your feedback in relation to Coundon Manor Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Brian C (Husband of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some of the staff here are amazing and will go above and beyond to help, then others seem to drift around and take a long time to assist. I feel the staff are sometimes left very short and this means they are stretching themselves thin.


The home, in general, is clean and tidy. Food leaves a lot

to be desired, the food in the hospital is of better quality, unfortunately. My loved one seems happy and settled which is all that really matters.

Reply from Janet Hutchinson, Home Manager at Coundon Manor

Thank you for your feedback in relation to Coundon Manor, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Kerri L (Granddaughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My grandmother says she is happy with the care she gets and the carers are wonderful.

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Review from Charles V (Husband of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I are very happy with the care she has received since she has been in Coundon Manor.


She has been very well cared for by nurses and carers over a very long period and all her needs have been very good.


Her room is very clean and she likes the informed and friendly chats she gets.


Her

catering needs are very good and she likes most of her meals. On the whole, we are very happy with her care.

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Review from Ellen G (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and patience the staff demonstrates is very reassuring. When there are challenges that need to be dealt with the communication to me and my sister for mum is outstanding. A team that works together to make mum feel at home. Without their support, this journey with mum would be unbearable. Thank
you all for your kind words and doing the best you can for our mum.

Reply from Janet Hutchinson, Home Manager at Coundon Manor

Thank you for your positive feedback in relation to Coundon Manor, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from N S (Wife of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, we are very happy with the care given to my husband, The standard of food is good and plentiful. He is usually well dressed and clean. there are plenty of carers on duty and most are happy to help if needed and are good at treating my husband with care and dignity.

Reply from Janet Hutchinson, Home Manager at Coundon Manor

Thank you for your positive feedback in relation to Coundon Manor, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Current Review Score: 9.4 (9.443)

Overview of Review Score

The Review Score of 9.4 (9.443) out of 10 for Coundon Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.497 for Coundon Manor is calculated as follows: ( (118 Excellents x 5) + (51 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 189 Ratings = 4.497

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.946 Points relating to the number of positive Reviews for Coundon Manor is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 14 Positive Reviews ÷ 14.8 = 0.946

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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