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Review from C G (Daughter of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience

Parkview staff impressed and reassured me and my family with the excellent care they provided for my father-in-law in the last months of his life.
Staff balanced his wishes and needs (which were not always aligned) with sensitivity and skill.
It meant so much to know that he was cared for with compassion

and warmth when we were not with him.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for such kind words, I will pass these on to the staff, it was such a pleasure to be able to care for your father in law, he will be missed

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Review from C T (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience

Our mum was a resident for four years. The nursing care she received throughout her stay was exceptional. The kind and compassionate staff are a credit to the home, and the love and attention they showed our mum, we as a family will always be thankful for.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for these kind words; it was a pleasure to look after Mum and get you all as a family. If you are passing by, do stop in and say hello. You will all be missed.

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Review from Terry G (Cousin of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience

The care, support and compassion that my cousin received was first-class throughout. They made the last few months of her life bearable.
They also made the many visitors most welcome and comfortable with drinks, etc.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for this lovely review, it was such a pleasure to be able to care for your cousin, and to get to know her family. Please do pop by when passing for a cup of tea and slice of cake

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Review from Linda C (Daughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience

My mum's stay in Park View was so lovely and couldn't fault it at all.
The staff were all so kind, caring, and so thoughtful towards my mum.
She couldn't have been in a better place to end her life and made it so comfortable for her, also even the staff were so kind to me and my sister and helping

us to deal with our sad loss. Thank you.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for these kind words, it was an absolute pleasure to be able to look after Mum, I will ensure these kind words are passed on to the whole team. When you're next in the area pop in for a drink and a cake.

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Review from L B (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience

My mum was transferred to Park View to receive end-of-life care. Unfortunately, she died 2 days later. Although we had such a short time to experience Park View, we were so impressed by everything that was done, both for Mum and ourselves. The home is modern, bright and clean, the facilities excellent

and no words can describe the wonderful staff.
Mu was treated with utmost care and dignity and the compassion shown to us was incredible. I would have no hesitation in recommending Park View.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for the lovely review, it was such a pleasure to meet Mum and your family. Please come back for tea and cake when you are next in the area.

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Review from B S (Resident) assisted by family/friend published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience

I've been here for four weeks now - I have a lovely room with a garden view and a squirrel for a neighbour.
I think I could be in the best care home.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for this lovely review; its been a been a pleasure getting to know you. Look forward to having a cup of tea and cake soon.

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Review from C S (Daughter of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience

My mum has settled in well.
Great family-run business.
The home and staff are just one big family.
The important thing is I think Mum is happy there.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

It's so lovely being able to look after Mum. I am so pleased that she has settled in so well. Ensure you grab yourself a nice coffee and cake when you next visit.

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Review from Julie W (Daughter of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience

I thought the standard of the home was excellent. The food was very good. The staff were very caring and couldn't do enough for you. Mum was quite happy overall.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for this lovely review, Mum settled in lovely with us and it was a pleasure to get to know Mum and her family, you are more than welcome to come back for a cup of tea and cake.

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Review from J D (Son of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience

Mum is enjoying wonderful care. Everything is conducted in a professional and supportive manner. We are all completely at ease now, as we know Mum is safe, engaged, eating well, and has exemplary care all-round. The home is maintained to a very high standard. The garden is excellent. Thank you, everyone

at Park View.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for this lovely review, I will ensure I pass this on to the team. It's such a pleasure to be able to provide care for Mum. we are so pleased Mum is enjoying Park View.

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Review from Paul T (Relative of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience

From our very first visit to having a look around, we had a warm feeling that our loved one would be well cared for. Throughout our loved ones' stay, the care and attention to detail have been simply the best we could have asked for. All the staff involved have been excellent through the ups and downs

and we've been able to have a chat, and nothing was too much trouble, whatever we asked for. Thank you once again. You have helped us through a very difficult time.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your kind words; it was a pleasure to be able to look after your loved one. I will ensure to pass on these lovely comments to all the staff.

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Review from Jo T (Granddaughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience

My nan came to this lovely home where she spent the last four months of her life before she sadly passed away yesterday.
Honestly, we can't thank all the staff who cared for her enough, they were kind, caring and nothing was too much trouble. They have been supportive of our family throughout and especially

now.
The only downfall is that we wish we had found this care home sooner.
We certainly wouldn't hesitate to recommend it to anyone.
Thank you so much.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

What a lovely words, it was an absolute pleasure to be able to look after Nan, please drop by when passing for a cup of tea and cake. I will let the staff know of these lovely comments.

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Review from Joyce G (Wife of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience

I am writing this as a resident's wife, so I really did not go to visit my husband as I was on holiday, but the reviews I received from family and friends who did say my husband was very well looked after and that the food was very good. What I saw of the home was that it was very good and well-run.

Before I put him in the home I asked around and was assured it was one of the best care homes around. I wouldn't hesitate to use it again for respite if I needed it, but for permanent residence, I'm afraid I could not afford it.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for this lovely review, I will ensure I let the staff know. We look forward to seeing you in the future.

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Review from Adrian P (Nephew of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience

Park View is outstanding. From settling my aunt into a new care home in a compassionate way, recognising the impact of her dementia. The staff were professional, knowledgable and kind at all times - they built a bond and rapport that added real quality to my aunt's life.
They did not target the small

or basic aspects of care which are so important. Their end-of-life care was exemplary, at every different level and I have nothing but praise and admiration for each and every one of them.

Reply from Emma Mackenzie-Bedford, Manager at Park View Care Home

Thank you for your kind words. It was such a privilege to look after your aunt and she will be very much missed by us all at the home. We learnt so much from her and she was fascinated by how much training had changed from when she trained as a nurse.

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Review from Katherine S (Daughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience

My mum only had a week in this lovely home before she died, but in that week she had exceptional care. Nothing was too much trouble. She had a beautiful room, and the staff took great care in feeding her and helping her drink. Mum has dementia and was in the end-of-life stage by the time she was moved

to Park View. I just wish she had had longer there. Lovely staff and at every stage her care was explained to us. She was made comfortable at the end and we, as family, were to be involved in all decisions about her care.

Reply from Emma Mackenzie-Bedford, Manager at Park View Care Home

Thank you for your kind words which we have shared with the staff. It was a pleasure and honour to look after Mum in her last week.

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Review from M S (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience

Lovely place for Dad to spend in his last few weeks. His most important thing before he died was to make sure his wife was settled in, which was achieved. Thank you for looking after my lovely dad.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your review, and what a pleasure it was to be able to achieve his last wishes were granted. I will ensure your lovely comments are passed onto the team.

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Review from Stephen S (Nephew of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience

The care she is receiving is very good.
If I were in the same position, I would be very content here at Park View.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for a lovely review, I will pass on your comments to all the team, it's such a pleasure to look after your auntie.

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Review from Greg H (Son of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience

Service has been brilliant so far and helped us all out when we urgently needed assistance. Cannot thank the staff enough for what they have done, which has made us realise this is the best solution moving forward. Happy to continue into the future.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your kind winds, it's a pleasure being able to look after Mum, I will ensure that the team are aware of your lovely feedback. Thank you again.

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Review from George V (Husband of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience

My wife was in your care home for only twelve days before she passed away.
The care she received, was excellent. I know she was looked after in the best way possible.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for this lovely review, it was a pleasure to be able to look after your wife, I will pass on these lovely comments to our teams.

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Review from S T (Daughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience

My mum had a really enjoyable stay. Could not fault the staff, very thoughtful and caring. The food was very good.
She loved having her hair cut and blowdried at her stay.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your time in writing this review, I will ensure your lovely comments are handed to our staff, it's a pleasure to be able to look after your loved one.

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Review from Mike P (Son of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience

My mum had to be moved urgently into a care home from another area to be near me and my family in Ipswich. After much research, we chose Park View. I must say from the initial contact with the customer relations manager, the service we have received has been exceptional - very professional. She managed

to find Mum a suitable room at very short notice. Since Mum moved in, she has really changed and is very happy and enjoying being there. All the staff can't do enough for her and are so friendly and talkative. 10/10 service from the customer relations manager and all her staff.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for this great review, we are very happy to be able to look after Mum. Enjoy your time away and we will see you soon. I will ensure these comments are passed on to the team.

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Meet the Team (21)

Carol Rhind

Job Title: Manager

Joined: 2023

A very warm welcome to Park View care Home

I have been working in health and Social Care services for over 30 years. My career has covered many interesting areas from emergency care, acute services, community nursing, qualifying as a district nurse and management. I made the transition to care home management in 2012.

I really enjoy working with people and what I love about this role is I can make a difference, ensuring that each of our residents is supported as an individual with dignity and respect. I love working with the care home team to support our residents as partners to fulfil their lifestyle choices, revisiting hobbies and developing new passions and lived experiences. Importantly, time to have fun and time to reflect.

I truly believe in a ‘hands on' approach working with the team and residents delivering quality care with compassion.

I look forward to welcoming you and your families to Park View Care Home

Lindsey Reader

Job Title: Deputy Manager

Joined: 2023

Started in 2023

Sharon Bowen

Job Title: Customer Relations Manager

Joined: 2017

I started working at Park View in May 2017, I started here as a Care Assistant and worked my way up to Head of care then I did my NVQ Level 5 and then progressed as a Customer Relations Manager. I love meeting new people and getting to hear all about people's loved ones.
in my spare time, I enjoy spending time with my family and watching my granddaughter grow up!

Lorraine Pretlove

Job Title: Head of Wellbeing

Joined: 2019

Started in 2019

Ashton Wiles

Job Title: Head of Care for Dementia

Joined: 2013

Started in 2013

Bev Dean

Job Title: Head Housekeeper & Laundry

Joined: 2012

I started at Parkview when it opened in 2012. My dad was the very first resident in the home.
My first role was as a care assistant working on the Dementia floor.
My role then changed to be one of the domestic assistants and I worked my way up to become supervisor and now Head Housekeeper.
Me and my team of domestic assistants have pride in our work to keep the home a clean and pleasant environment for our lovely residents.

Jean Miller

Job Title: Head of Reception

Joined: 2012

Head of reception

Sarah-Louise Manton

Job Title: Training and Development Manager

Joined: 2020

Sarah takes all members of staff through compulsory training, induction training and refresher courses at The Cambridgeshire Care Home and at Park View, Ipswich.