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Review from J L (Friend of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience

Park View staff were welcoming from the moment my friend Sheila arrived. Her comfort and needs were catered for. All the staff were lovely and so helpful. Thank you.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for the lovely review. I will ensure that the team are aware of your lovely comments.

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Review from Teresa T (Daughter-in-law of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience

The whole experience so far has been wonderful from initial contact, assessment and move in, the professionalism has been amazing.
Dad was welcomed in a lovely manner by many staff, though he doesn't realise he is somewhere new at all anyway.
Regular updates are received and Dad is engaging well which

is lovely.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for the lovely review, I will ensure that this is communicated through the team.

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Review from Anne S (Friend of Resident) assisted by family/friend published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience

What a lovely and clean-smelling care home. Lovely staff, very helpful and so pleased my friend is in here.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for your lovely review, I will ensure that your comments are handed over to all the teams.

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Review from Trudy L (Daughter of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience

My dad has been a resident for a month, he is on end-of-life care, so not able to join in with the activities. The staff treat him very well, engage with him and make life as pleasant as possible, very happy with his care.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for this lovely review, I will ensure that your comments are passed on to the team.

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Review from J S (Cousin of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience

My cousin has only spent a few weeks at Park View but has been warmly welcomed and well looked after. The staff are all very committed to the resident's wellbeing and my cousin is pleased with the level of care she is receiving. There are various activities during the day that residents can choose from

and there is a comprehensive menu for mealtimes. Special requests are also met. Well done to the Park View team.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for this lovely review, I will ensure that your comments are passed on to the team.

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Review from Jeremy G (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

Very welcoming and understanding. Very helpful in difficult circumstances (i.e. Covid). The home is very clean and well organised. They always keep me informed about my father's condition. Well looked after and kept very smart and clean and he was happy which was very important.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for such kind words, I will ensure that the praise is handed over to the teams.

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Review from Liz F (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

My mum was admitted to Park View eight weeks ago as an end of life resident. Her previous year had been very unpleasant, because of illness, and her quality of life was rock bottom. She was very poorly. Since she's been a resident she has been very well cared for, had first-class nursing care and very

attentive staff. She was bedridden up to this week and now she's up on her feet (with assistance) and beginning to enjoy the facilities and activities the home offers. Well done and thank you from all the family.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for this review, I will ensure that all this praise is handed over to the teams.

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Review from Rebekah D (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother is very happy at Park View. She is well cared for and happy. We are extremely pleased that she is so well cared for. She is always clean and well presented; she loves her room, the staff and the food. Excellent home and service.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your review and praise for the team at Park View, I will be sure to pass on your praise.

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Review from Andrew A (Son of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience

All the staff have been professional, caring and friendly. They have gone "the extra mile" to meet Mum's needs and make her stay as happy and comfortable as possible. The extra activities are outstanding.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your review and praise, I will ensure to let the team know of your praise.

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Review from Bryony A (Granddaughter of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience

On my first visit to this home, I was extremely impressed with all members of staff who greeted me, introduced themselves, answered questions and generally went above and beyond. The regular updates on myo are fantastic and it's lovely to see the staff building a good rapport with my nanny. She has

improved so much since being discharged from hospital and our family really feel that is down to the fantastic care she is receiving. Thank you!

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your review, I will ensure the team are aware of your praises.

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Review from Tina S (Daughter of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother was extremely poorly when she left hospital but she is now a different person since being at Park View Care Home. The care and attention she receives are excellent and very genuine. We have seen her smile so much and feel very relieved that she is being looked after so well. We also feel very

included in all her care and know we can contact them if we have any concerns or questions.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for a lovely review, mum is such a pleasure to look after. I will ensure the staff are all aware of such great praise.

Thank you again

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Review from Janette K (Wife of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience

Overall the staff are very good. Especially one young lady who goes over and above for my husband (you know who you are).

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your review. I will ensure that this passed onto the team, thank you again.

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Review from Ciaran K (Son of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience

My mother has had to move into the care home during the pandemic, the staff (the customer relations in particular) have been extremely helpful throughout the process from initial contact through to meeting her to assess her and help her with understanding how everything would happen. Since moving in

she has been well looked after albeit in very challenging circumstances, the communication from Park View has been excellent with regular updates and notifications as required. Much of the following are based on rather limited information as we are not able to enter the care home due to Covid restrictions.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your kind words, this is much appreciated from us all at Park View care home.

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Review from D D (Daughter of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident at Park View for 6 years and as a family, we are pleased with every aspect of his care. The continuity of regular/caring and kind staff creates a really happy atmosphere. The families are always made welcome and encouraged to join in with activities. During the Covid-19

lockdown, I was confident that my husband would be well cared for and in very safe hands. This has given us peace of mind in these difficult times. We couldn't have chosen a better home.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for such kinds words, I will ensure that this is passed on to all the staff at park view, stay safe, and thank you again.

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Review from Nicola S (Daughter of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience

From the moment I first telephoned Park View, it stood out from all the others. I was able to go and meet the manager and get a feel for the place, was shown into an empty room, the garden and reception area, despite being in lockdown but I felt was very important. My Dad is doing really well now and

has put on some weight and looks much better, always clean and well cared for. All the staff have been wonderful and I am always kept up to date with every aspect of Dad's care. I will thoroughly recommend.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for such kind words, I will let the teams know your praise, thank you again.

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Review from Abigail G (Granddaughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience

Since moving to Park View, we have seen such positive changes in my grandad's physical and mental health. We are overwhelmed with the exceptional level of care he has received from every member of staff, and the kindness and compassion they have shown us as a family. Despite the testing times in which

they are operating, Park View continues to be a warm and happy place to live, where all the staff have gone the extra mile to ensure that Grandad has settled well, and feels cared for and comfortable. The residents are clearly at the heart of everything the manager does, and all the kind, helpful and professional staff are a credit to the work she is doing in running the home. As a family we are constantly kept informed and involved in Grandad's care. The Wellbeing team have tailored activities to Grandad's interests, and given him companionship and reassurance - to see Grandad smiling and taking pleasure in singing and music again has brought so much joy! We can't thank everyone enough!

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your kind words, I will pass on all this praise to all in the care home. Once again, thank you.

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Review from Brian M (Husband of Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience

Our enquiry was met with a prompt reply with helpful information. We were supplied with Covid information that was very clear and easy to understand along with the current visiting rules. My wife was warmly received upon admission and left the family quite happily. The family were very impressed with

the Myo App that the home use to keep the families informed. Within hours of admission, we had viewed photos of her settling in. With the lockdown restrictions, this brought a lot of reassurance.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for these kind words, I will ensure to update the team with your praise, thank you again.

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Review from Peter N (Husband of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience

Until the lockdown, I have visited my wife at Park View almost daily for over four years. During this period I have come to look upon the management and staff as my extended family and have always been treated as a friend rather than a visitor. I have two daughters who also visit regularly who feel

the same way as I do. We are very grateful that our loved one is so well cared for and she is in a home where the well being of all the residents is a priority. It's that kind of place.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for such kind words, I will send these lovely words to all the teams at Park View.

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Review from T L (Son of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience

This is a very high grade of care home. Nothing is too much trouble for the staff to help their residents' needs.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your review, I will ensure to send your praise to all the teams.

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Review from James Q (Son of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience

My Mother always looks well looked after, cared for genuinely by a wonderful team. In my opinion, you can see and read in people, whether they are just doing a job or really care. I personally feel very satisfied that my Mother is well looked after and that in turn, gives me great peace of mind. Ten

out of ten.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your kind words, I will ensure the praise is passed on to the team.

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Total of 167, showing 61-80

Meet the Team (21)

Carol Rhind

Job Title: Manager

Joined: 2023

A very warm welcome to Park View care Home

I have been working in health and Social Care services for over 30 years. My career has covered many interesting areas from emergency care, acute services, community nursing, qualifying as a district nurse and management. I made the transition to care home management in 2012.

I really enjoy working with people and what I love about this role is I can make a difference, ensuring that each of our residents is supported as an individual with dignity and respect. I love working with the care home team to support our residents as partners to fulfil their lifestyle choices, revisiting hobbies and developing new passions and lived experiences. Importantly, time to have fun and time to reflect.

I truly believe in a ‘hands on' approach working with the team and residents delivering quality care with compassion.

I look forward to welcoming you and your families to Park View Care Home

Lindsey Reader

Job Title: Deputy Manager

Joined: 2023

Started in 2023

Sharon Bowen

Job Title: Customer Relations Manager

Joined: 2017

I started working at Park View in May 2017, I started here as a Care Assistant and worked my way up to Head of care then I did my NVQ Level 5 and then progressed as a Customer Relations Manager. I love meeting new people and getting to hear all about people's loved ones.
in my spare time, I enjoy spending time with my family and watching my granddaughter grow up!

Lorraine Pretlove

Job Title: Head of Wellbeing

Joined: 2019

Started in 2019

Ashton Wiles

Job Title: Head of Care for Dementia

Joined: 2013

Started in 2013

Bev Dean

Job Title: Head Housekeeper & Laundry

Joined: 2012

I started at Parkview when it opened in 2012. My dad was the very first resident in the home.
My first role was as a care assistant working on the Dementia floor.
My role then changed to be one of the domestic assistants and I worked my way up to become supervisor and now Head Housekeeper.
Me and my team of domestic assistants have pride in our work to keep the home a clean and pleasant environment for our lovely residents.

Jean Miller

Job Title: Head of Reception

Joined: 2012

Head of reception

Sarah-Louise Manton

Job Title: Training and Development Manager

Joined: 2020

Sarah takes all members of staff through compulsory training, induction training and refresher courses at The Cambridgeshire Care Home and at Park View, Ipswich.