Park View Care Home

1 Chantry Close, Ipswich IP2 0QR
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9.9 167 Reviews
  • Park View Care Home, Ipswich
Park View, part of First Care Homes is an attractive modern, purpose-built care home, providing residential, nursing and dementia care for up to 61 elderly people. Close to local transport and amenities, it is just one mile away from Ipswich, the bustling county town of Suffolk.

Park View is nestled within attractive landscaped gardens, with a large glass frontage which provides fantastic views of the gardens and overlooking Chantry Park. As well as a comprehensive activities programme, Park View has a surround sound cinema, a therapy room offering aromatherapy along with a library, activity kitchen, Bistro, residents own garden, balconies and terraces. All bedrooms have ensuite wet room, telephone, flat screen TV with Freeview and Sky channels.

Park View also offers residents a private dining room for special occasions including family functions.

Care Provided by Park View Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carol Rhind (Manager)
  • Admission Criteria
    • Private
    • Ages 18+
  • Room Information
    • Single Rooms (69)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Park View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,495
    • Self-Funded Residential Dementia Care from £1,495
    • Self-Funded Nursing Care from £1,725
    • Self-Funded Nursing Dementia Care from £1,725
    • RESPITE Self-Funded Residential Care £1,534 – £1,644
    • RESPITE Self-Funded Residential Dementia Care from £1,644
  • (These prices are only a guideline, please contact Park View Care Home to find out the exact price for your requirements.)


  • (these prices are only a guideline, please contact Park View Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking
  • On site parking, with disabled parking and electric points available


Total of 167, showing 121-140
9.9

Park View Care Home has a Review Score of 9.9 (9.903) out of 10, based on 36 reviews in the last 2 years. Over all time Park View Care Home has 167 reviews.

Overall Experience

  • 135
  • 31
  • 1
  • 0
  • 0

Date Published

167
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17
36
131
Overall Experience  Overall Experience 5.0 out of 5

I have been very well cared for by all the staff.
The amenities are very good. The rooms are clean.

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Overall Experience  Overall Experience 5.0 out of 5

I had a thoroughly good time following a difficult operation. The staff were very caring and the food was excellent. I came out feeling infinitely better than on entry. I will certainly consider future periods of respite with you.

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Overall Experience  Overall Experience 5.0 out of 5

The care is amazing and surroundings homely.
People with end of life care have a quality of life they deserve.
Friends are made very welcome and get included in the care and work together with us.
Feel most humble for our friend at this stage of life. A big thank you.
Very relaxing environment.

Reply from Helene Schwabe-Magill, Customer Relations at Park View Care Home

Very many thanks for your kind comments.


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Overall Experience  Overall Experience 4.0 out of 5

My mother has settled in very well. The staff are all very friendly and helpful. The food is very good. The activities are excellent, there is always something going on. I would fully recommend the care home to anybody.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent home, staff very friendly and helpful. Plenty of stimulation for guests. Hope I can find a home as good when I need one for myself.

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Overall Experience  Overall Experience 5.0 out of 5

The staff are well trained, courteous and respectful. Nothing is too much trouble. The facilities are really nice and you are made to feel at home.

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Overall Experience  Overall Experience 4.0 out of 5

Park View was always immaculate, both in and out.
We made good use of the lovely terrace and 'big window' area on the top floor, made my mother feel connected to the real world of people and traffic.
Food appetising and favourites noted.
I never dreaded visiting.
All staff respected our wishes.

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Overall Experience  Overall Experience 5.0 out of 5

Very clean and friendly. All staff are approachable and helpful. Care is very good and professional.

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Overall Experience  Overall Experience 5.0 out of 5

First class all round care.
Food is particularly excellent.
The decoration of the home is excellent and of a high standard.
Very kind and patient with residents.
Huge variety of activities to keep residents stimulated and occupied.

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Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident on the Dementia floor for 9 months and has never once asked to come home. The care is exceptional and activities arranged for mornings and afternoons are excellent, hence the attention he gets is obviously the reason he is so happy.


Our daughter married on 2nd September

and the Park View Manager kindly loaned us a carer for 3 hours. The carer had dressed him in his suit ready for when our daughter arrived in a vintage car at Chantry Close. Staff gave them a really warm send off. On arrival at the church, her father was able to walk her down the aisle, which was so emotional. We couldn't have coped without the chosen carer who was exceptional, sitting with him in the front pew helping him to trace the order of service and generally on hand to help him with his personal needs and placing him in position for photos, etc.


Thank you so much for such love and kindness shown to us all on this special day and every day I visit.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has now been resident at Park View Care Home for a year. It was a very difficult time for mum, dad, my brother, sister and I when we realised we could no longer care for mum at home. The staff at Park View were kind, caring and supported all of us through this difficult transition. We were encouraged
to surround mum with her own belonging, memories from home, photographs etc. Dad visits daily and is welcomed and supported as well as mum.
Park View has an excellent activity programme, mum has vascular dementia and reminiscence and activities to encourage physical and mental well being are essential.
The care provided is individualised and the carers are responsive to mums needs, the surroundings are of a very high standard, clean and homely.
The food is of a very high standard and on several occasions, we have held family celebrations at the home.
I am happy to recommend Park View and when I discussed this review with mum she too is happy to recommend Park View to other people.

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Overall Experience  Overall Experience 5.0 out of 5

My mother was one of the first residents when the home opened as new. She received excellent care during the last five years and joined in the many activities. All the staff treated her like family. Sadly, today we held the wake in the care home and many of the staff waved her off to the crematorium.
The last days of her life were filled with constant visits from the caring staff. I can't praise them enough. First class care.

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Overall Experience  Overall Experience 5.0 out of 5

I recently came home from the United States with my family for a vacation and this was our first time seeing Park View. My dad is a resident in the dementia unit and I cannot praise these people enough for the care he gets. The staff are wonderful not only with him but the whole family, the food looked
and smelled delicious and generous portion sizes as well as a good variety to choose from. The place was lovely and clean and every staff member really made me feel confident that Dad was well taken care of.

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Overall Experience  Overall Experience 5.0 out of 5

My mother had a very enjoyable two week stay (respite for my father). She had previously been totally resistant to going into a 'home' but has now said she would happily return to Park View if necessary in the future.
The environment created by the very friendly staff is excellent.

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Overall Experience  Overall Experience 5.0 out of 5

My father has only been at the care home a short time but enjoys the activities that are put on each day. Today, the care home had put on a lovely garden party for the residents and their families. Seeing my dad enjoy himself so much is a real tonic and credit to all the staff for laying on such a lovely
day, The staff are all very caring and I am really happy that my dad is being so well looked after. Thank you so much.

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Overall Experience  Overall Experience 5.0 out of 5

A care home that cares.
The staff and management understanding of complex issues always polite and friendly.

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Overall Experience  Overall Experience 5.0 out of 5

I was worried as to whether mum wold settle in at the care home but she has settled and the staff are excellent with her.

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Overall Experience  Overall Experience 5.0 out of 5

My dad had dementia and lived at Park View for the last five months of his life. The home and his care were excellent. The staff were kind, compassionate and well trained in dementia care. I would not hesitate to recommend Park view to others.

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Overall Experience  Overall Experience 4.0 out of 5

Park view always had a happy atmosphere.
The staff were very pleasant and cared for our Aunt very thoughtfully.
Her last two years at Park View were very happy.
Thank you to senior staff for keeping us updated.

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Overall Experience  Overall Experience 5.0 out of 5

My mum came into Park View in May 2017 and she settled in straight away and was joining in with the activities on her second day.
The staff are really friendly and helpful.

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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Park View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.903 for Park View Care Home is calculated as follows: ( (387 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 423 Ratings = 4.903

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park View Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2023

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (21)

Carol

Carol Rhind

Job Title: Manager

Joined: 2023

A very warm welcome to Park View care Home


I have been working in health and Social Care services for over 30 years. My career has covered many interesting areas from emergency care, acute services, community nursing, qualifying as a district nurse and management. I made the transition to care home management in 2012.


I really enjoy working with people and what I love about this role is I can make a difference, ensuring that each of our residents is supported as an individual with dignity and respect. I love working with the care home team to support our residents as partners to fulfil their lifestyle choices, revisiting hobbies and developing new passions and lived experiences. Importantly, time to have fun and time to reflect.


I truly believe in a ‘hands on' approach working with the team and residents delivering quality care with compassion.


I look forward to welcoming you and your families to Park View Care Home


Lindsey

Lindsey Reader

Job Title: Deputy Manager

Joined: 2023

Started in 2023


Sharon

Sharon Bowen

Job Title: Customer Relations Manager

Joined: 2017

I started working at Park View in May 2017, I started here as a Care Assistant and worked my way up to Head of care then I did my NVQ Level 5 and then progressed as a Customer Relations Manager. I love meeting new people and getting to hear all about people's loved ones.
in my spare time, I enjoy spending time with my family and watching my granddaughter grow up!


Lorraine

Lorraine Pretlove

Job Title: Head of Wellbeing

Joined: 2019

Started in 2019


Ashton

Ashton Wiles

Job Title: Head of Care for Dementia

Joined: 2013

Started in 2013


Bev

Bev Dean

Job Title: Head Housekeeper & Laundry

Joined: 2012

I started at Parkview when it opened in 2012. My dad was the very first resident in the home.
My first role was as a care assistant working on the Dementia floor.
My role then changed to be one of the domestic assistants and I worked my way up to become supervisor and now Head Housekeeper.
Me and my team of domestic assistants have pride in our work to keep the home a clean and pleasant environment for our lovely residents.


Jean

Jean Miller

Job Title: Head of Reception

Joined: 2012

Head of reception


Sarah-Louise

Sarah-Louise Manton

Job Title: Training and Development Manager

Joined: 2020

Sarah takes all members of staff through compulsory training, induction training and refresher courses at The Cambridgeshire Care Home and at Park View, Ipswich.


Jim

Jim Pretlove

Job Title: Site Maintenance Operative

Joined: 2021

Started in 2021


Darren

Darren Morton

Job Title: Head Chef

Joined: 2018

Started in 2018


Shannon

Shannon Woods

Job Title: Reception

Joined: 2024

Started with Park View in 2024


Donna

Donna Batterham

Job Title: Chef

Joined: 2017

Started at Park View 2017


Natasha

Natasha Kettering

Job Title: Kitchen Assistant

Joined: 2016

Started at Park View in 2016


Gloria

Gloria Mina

Job Title: Head of Care Ground Floor

Joined: 2024

Started at Park View 2024


Harvey

Harvey Teague

Job Title: Kitchen Assistant

Joined: 2021

Started at Park View 2021


Amy

Amy Rabett

Job Title: Care Assistant

Joined: 2023

Started at Park View 2023


Amy

Amy Ridley

Job Title: Care Assistant

Joined: 2020

Started at Park View 2020


Lisa

Lisa Farrow

Job Title: Well-Being Assistant

Joined: 2013

Started at Park View 2013


Elizabeth

Elizabeth Cotton

Job Title: Hospitality Assistant

Joined: 2013

Started at Park View in 2013


Ryan

Ryan Guingona

Job Title: Team leader

Joined: 2024

Started at Park View in 2024.


Caroline

Caroline Smith

Job Title: Housekeeper

Joined: 2022

started at Park View in 2022