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Parklands Care Home has a Review Score of 9.6 (9.638) out of 10, based on 15 reviews in the last 2 years. Over all time Parklands Care Home has 52 reviews.
Review from Anne N (Wife of Resident) published on 8 July 2021
Submitted via Postal Card •
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Reply from Parklands Care, Manager at Parklands Care Home
Thank you for your very kind feedback about the home and the staff. I will be sure to pass this on to the team.
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Review from J D (Daughter of Resident) published on 30 June 2021
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Reply from Parklands Care, Manager at Parklands Care Home
Thank you for your lovely feedback about the home and the staff. We are glad that Mum has settled in well and you are happy with everything so far.
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Review from Mary W (Daughter of Resident) published on 29 June 2021
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Reply from Parklands Care, Deputy Manager at Parklands Care Home
Thank you for your lovely feedback about the home, I will be sure to pass on your thanks to the staff team. We really appreciate your kind words following a very difficult year for all.
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Review from J F (Daughter of Resident) published on 6 November 2019
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Review from Isabel W (Friend of Resident) published on 19 July 2019
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Reply from Parklands Care, Manager at Parklands Care Home
Thank you for your review Isabel, your kind words are truly appreciated by the team. It was our pleasure to care for your friend, she was a lovely lady and is missed by all.
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Review from Anne B (Daughter of Resident) published on 10 December 2018
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Reply from Dee Maltman, Deputy Manager at Parklands Care Home
Thank you so much for your lovely kind words Anne. We are glad that Mum is happy and settled here at Parklands.
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Review from A H (Daughter of Resident) published on 24 August 2018
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Reply from Parklands Care, Manager at Parklands Care Home
Thank you for your feedback, the team will be thrilled. Everyone here loves being recognised for the service we provide and we really appreciate that you can see how we feel about your father. That makes your feedback special.
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Review from A S (Brother of Resident) published on 2 August 2018
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Reply from Parklands Care, Manager at Parklands Care Home
Thank you for your very kind feedback. The team will be thrilled to hear you feel they have made such a difference.
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Review from Jean L (Daughter of Resident) published on 21 June 2018
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Reply from Dee Maltman, Deputy Manager at Parklands Care Home
Thank you for your lovely feedback, we will be sure to pass this on to the whole team. It is valuable feedback like this that enables us to keep the standards as high as possible. It was a pleasure to have your father at Parklands for his short stay, he will be missed when he leaves us. We wish your father and your family well as you move on.
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Review from Tim I (Husband of Resident) published on 21 June 2018
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Reply from Dee Maltman, Deputy Manager at Parklands Care Home
Thank you for your kind feedback Tim. We are happy to hear that things are going well for your wife and yourself. It has been lovely getting to know you both so far. I will certainly pass your comments on to the nurse involved in this review, this is valuable feedback.
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Review from J I (Daughter of Resident) published on 21 June 2018
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Reply from Dee Maltman, Deputy Manager at Parklands Care Home
Thank you for your lovely comments and feedback. We will be sure to share this with the rest of the team. It has been lovely getting to know your Mum and her family during her time with us so far.
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Review from S K H (Wife of Resident) published on 1 June 2018
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Reply from Manager, Manager at Parklands Care Home
Thank you for your kind feedback. It was a pleasure to provide a service to you and your husband.
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Review from Gillian H (Daughter of Resident) published on 22 May 2018
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Reply from Parklands Care, Manager at Parklands Care Home
Thank you for the feedback. I am particularly pleased to note how useful you find being involved in decision making as this is something we try to achieve for everyone.
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Review from Bridget N (Daughter of Resident) published on 8 May 2018
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Reply from Parklands Care, Manager at Parklands Care Home
Thank you for your kind review, Bridget. We will be sure to pass on your comments to the team.
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Review from G R (Daughter of Resident) published on 3 May 2018
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Reply from Parklands Care, Manager at Parklands Care Home
Thank you for your very kind comments, it is always lovely for the team to receive such positive feedback.
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Review from Ann H (Private Carer of Resident) published on 18 April 2018
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Reply from Parklands Care, Manager at Parklands Care Home
Thank you for your review Ann. It is always helpful to get reviews from fellow professionals, particularly those who have a broad knowledge of different care homes and what they offer. The team will be delighted!
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Review from M B (Partner of Resident) published on 12 April 2018
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Reply from Dee Maltman, Deputy Manager at Parklands Care Home
Thank you for your kind and positive comments about Parklands. This is what we strive to achieve and your feedback helps us maintain these standards.
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Review from Shona M (Daughter of Resident) published on 12 April 2018
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Reply from Dee Maltman, Deputy Manager at Parklands Care Home
Thank you for your lovely kind words Shona. I'll be sure to pass this on to the staff team. I am pleased that you and your Mum had such a positive experience at Parklands and it was a pleasure to have contributed to her improved quality of life during her time with us.
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Review from Brodie P (Son of Resident) published on 18 December 2017
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Review from Sylvia P (Wife of Resident) published on 18 December 2017
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The Review Score of 9.6 (9.638) out of 10 for Parklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.638 for Parklands Care Home is calculated as follows: ( (129 Excellents x 5) + (32 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 174 Ratings = 4.638
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Parklands Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 May 2024
How well do we support people's wellbeing? |
Adequate
(3) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Very good
(5) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Deputy Manager
Joined: 2023
I am the Home Manager at Parklands Care Home in Alloa, bringing over 25 years of healthcare experience, including 14 years in care home management. Originally from Hampshire, I began my career as an intensive care nurse after earning my degree in Adult Health Nursing from the University of Southampton in 2001.
After a decade in intensive care, I transitioned to care home nursing, where I found my passion for delivering high-quality, person-centred care. Since moving to Scotland, I have worked across nursing homes, intensive care, learning disability support, and mental health care, before joining Meallmore’s Parklands Care Home as Deputy Manager in 2023.
Now as Home Manager, I am committed to ensuring residents receive the highest standards of care in a welcoming and supportive environment. I am proud to lead a fantastic team and be part of an organisation that truly values quality care, community, and continuous improvement.
Job Title: Care Home Administrator
Joined: 2012
Edna has worked at Parklands Care Home since 2012
Edna finds her job rewarding and loves how everyday is different.
Edna enjoys providing support to the team and assisting the management to operate a successful and well managed home by responding to the needs of staff, residents and relatives.