Colne View

Dame Mary Walk, Colchester Road, Halstead CO9 2FF
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9.8 161 Reviews
  • Colne View, Halstead
Colne View is a purpose-built care home offering a range of high-quality services, from residential and nursing care to respite care. The team also offers supportive palliative and end-of-life care.

Situated in the charming town of Halstead, the home offers a range of facilities, including en-suite bedrooms, a retro kitchen, a coffee shop, an in-house cinema and a hair salon. With quality furnishings and tasteful décor, the home has a lively atmosphere with a homely, comfortable and secure feel.

At Colne View, the friendly, compassionate team delivers care that is centred on the individual. Residents are involved in all aspects of their care so they can continue to feel valued and enjoy living as independently as possible.

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Care Provided by Colne View

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Monica Boldeata (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Colne View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,688
    • Self-Funded Residential Dementia Care from £1,778
    • Self-Funded Nursing Care from £1,928
    • RESPITE Self-Funded Residential Care from £1,898
    • RESPITE Self-Funded Residential Dementia Care from £1,988
    • RESPITE Self-Funded Nursing Care from £2,138

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Colne View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On Site


Colne View Reviews (161)

Total of 161, showing 81-100
9.8

Colne View has a Review Score of 9.8 (9.825) out of 10, based on 47 reviews in the last 2 years. Over all time Colne View has 161 reviews.

Overall Experience

  • 127
  • 30
  • 2
  • 0
  • 2

Date Published

161
13
17
47
114

Review from Caroline J (Respite Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff were very considerate, cheerful and friendly. They were considerate of my needs and catered for them well. However, because of the Corvid situation, I was isolated in my room for the first seven days (of 21) and realised that the staff were under pressure and could not afford to give
me greater time for conversation. The facilities of the home were excellent but it was not possible to make full use of them, again due to the Covid situation.

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Review from Lynn J (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Its obviously been a difficult year. I am grateful to the staff for taking care of my mum. They have been very good at giving updates. The best thing has been the zoom meetings. It offers the chance to speak directly to the manager, share experiences with other relatives and it means that relatives
from all over the country or locally keep in touch without having to travel, particularly important during lockdowns. I think its something that could continue even after restrictions are lifted. I would particularly like to thank one member of staff who is moving on to other things, knowing he himself has not been able to visit his own family during this time. I wish him every success in the future.

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Review from Amanda C (Partner of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner moved into Colne View March 2020. In the middle of the pandemic. I had concerns as the home, along with the country, went into lockdown, however, Colne View have been amazing.
The care my partner has received has been amazing, being on 51 he is I believe the youngest resident and his needs
and care are quite high and demanding. He has been treated with respect and well looked after.
The staff are all amazing and do a fabulous job, during the lockdown, us as family, were updated with emails, letters and monthly Zoom meetings.
Massive big thank you to all at Colne View.

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Review from Linda H (Daughter of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered care at Colne View just seven months before the first Covid lockdown. I am grateful I had this time to visit her in person, as I could see first-hand the incredible care and skill of the staff who look after her. I have been impressed on a number of occasions at how they deal with
vulnerable residents with dementia.
During the pandemic, the staff have all been amazing! Of course, it's been very hard not being able to visit my mother during much of the last year, but I have been very grateful and relieved to know that she is in good hands and being looked after to the best possible standard in such difficult times. The home has managed the pandemic well, always putting residents' safety first and avoiding any major breakouts.
Colne View is a lively place with regular activities for the residents, and they have continued this as well as possible during the lockdowns. The staff take time to get to know each resident and find out what they like and don't like to do.

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Review from Margaret L (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the home for four years now and her dementia over that period has severely deteriorated. However, in all that time she has been looked after with care, sensitivity and most sincere kindness. she is not always the easiest person to get on with when her dementia makes her angry and
frustrated but the staff shows her nothing but gentleness and consideration.

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Review from K W (Friend of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is extremely happy at Colne View, the care and attention she receives is evident through her happiness. The staff are friendly and polite and the facilities are excellent. I would have no hesitation in recommending this care home.

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Review from Ruth O (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for a care home for both my 90-year-old parents, I was keen to find somewhere that could accommodate them together and would be able to give continuous care for my mother, living with dementia, as her condition progressed; who encouraged residents to maintain their existing skills and provided
good stimulation in the activities provided.
I was very impressed with how our questions, concerns and requests for information were dealt with in that initial fact-finding period and have been continually heartened, as time has progressed, by the attention both my parents and I myself have received from the staff. All the staff, in the office and the carers, are polite, friendly and respectful and deal with any queries or concerns promptly.
Colne View, being purpose-built, provides a very suitable environment for daily life, with excellent facilities, en suites to every room, with modern and comfortable décor, and my mother, now on her own, is well looked after and appears content.

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Review from Louise M (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t ask for a better home. My dad joined in the summer due to him being unsafe at home. I was recommended by a friend because her mum was there too. The home is clean and fresh and everyone is really friendly and lovely. My dad is thriving and has now settled in, during unsettling times.

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Review from Vivien S (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has high needs and is cared for extremely well. The care staff show compassion and are aware of her needs on a daily basis. The nursing staff are always available to give me an update of her wellbeing and any plans for her regarding visits from other practitioners. They are also are very sympathetic
and supportive too when she is unwell or needing medical care.
When entering the building the receptionist and admin team are always friendly and polite, giving you a warm welcome. The manager has an open-door policy, always happy to chat about any concerns. He has a hold on the daily running of the home and makes sure he is in touch with the residents.
During the lockdown, the manager has provided up to date information on procedures in place and always been very honest about the changing situation which has been very challenging for staff and relatives alike.
I highly recommend Colne View to provide the best care for your loved one.

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Review from Celia T (Daughter of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy here and especially enjoys the many activities, which help to keep her mind active. Thank you to all the very caring staff who always have a smile, which must be really hard sometimes, in these very trying times.

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Review from E W (Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Colne View for a fortnight's respite care. I thoroughly enjoyed my stay. The staff and management were so kind and considerate. The food was excellent and I enjoyed the activities. My room was well-appointed as was the en-suite bathroom. I can recommend Colne View.

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Review from D L (Daughter of Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff seem helpful and caring. The place is clean and tidy and does not feel like a normal care home. Even the chef takes pride in his work and meets the guests and families.

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Review from C C (Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very helpful, kind and great!

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Review from V G (Daughter-in-law of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Colne view was very welcoming when mum-in-law came in 6 weeks ago with end of life diagnosis, but she's still with us and the home has been very caring. Her treatment has been kind and respectful all the staff have been very sympathetic.

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Review from H D (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. Residents are treated with kindness and dignity. Lots of activities to do and participate in. Flexible menu for everyone. I can't recommend this home enough.

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Review from D R (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care given to my mother at Colne View. The staff are friendly and well aware of her needs. I feel that this is the safest environment for her at this stage.

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Review from Ray B (Partner of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Design of the home in certain aspects not suitable for dementia patients. Colour definition of doors on circulation routes is poor. Circulation within the home is not conducive to good locating for dementia patients and not within accepted design guidance. Staff were very pleasant but I did find my
partner sitting in the corridor half-dressed at 9.30 am. A pleasant atmosphere in the home but very, very expensive.

Reply from Samantha Debenham, Personal Assistant at Colne View

Thank you for taking the time to write a review for Colne View and for your positive scores and comments regarding our staff, the atmosphere in the home as well as the safety and security in the home. We are sorry to hear your concerns and appreciate and value all feedback we receive as we are always looking for ways to improve our service for residents and their relatives. We have provided your feedback to the home manager so that he is aware. Should you have any future concerns or if you wish to discuss these issues further, please do not hesitate to contact the home manager - his door is always open. Thanks again for your comments.


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Review from C B (Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My two week stay after an abdominal hysterectomy was just what I needed. I received above excellent care. The staff were brilliant, always helpful, kind and considerate allowing me to recover from my operation with the secure knowledge that there was always somebody to support me; preparing my going
home to look after myself as well.
A very friendly, easy, relaxed approach made my stay as pleasant as possible.

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Review from Jane S (Daughter of Resident) published on 21 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely Dad was transferred to Colne View for end of life care. He was cared for beautifully by ALL the staff and it is such a comfort to us following his recent peaceful death. Dad was always comfy and clean, and the compassion shown by the staff was so lovely. This was extended to us as a family
every time we visited and we will be forever grateful.
Thank you so very much.

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Review from D W (Son of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, very clean, dementia friendly, sympathetic to residents and family. Extremely caring staff throughout the home from the manager to domestic and maintenance staff. Couldn't be better. My mother enjoyed her life here for five years.

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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Colne View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Colne View is calculated as follows: ( (461 Excellents x 5) + (87 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 553 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Colne View is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (88)

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Meet the Team (1)

Monica

Monica Boldeata

Job Title: Home Manager

I have worked for Care UK since 2014. Working my way from General Nurse through to my newly appointed role as Home Manager at Colne View. Having previously been at Colne View as Deputy Manager, I am looking forward to getting to know the staff and residents once again and the new opportunities that lie ahead.


My favourite part of the day is when I get to chat with residents, relatives and colleagues. I am very passionate about delivering person-centered care, every member of the team brings something different and supporting them to achieve their potential is important to me.