Colne View

Dame Mary Walk, Colchester Road, Halstead CO9 2FF
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9.8 162 Reviews
  • Colne View, Halstead
Colne View is a purpose-built care home offering a range of high-quality services, from residential and nursing care to respite care. The team also offers supportive palliative and end-of-life care.

Situated in the charming town of Halstead, the home offers a range of facilities, including en-suite bedrooms, a retro kitchen, a coffee shop, an in-house cinema and a hair salon. With quality furnishings and tasteful décor, the home has a lively atmosphere with a homely, comfortable and secure feel.

At Colne View, the friendly, compassionate team delivers care that is centred on the individual. Residents are involved in all aspects of their care so they can continue to feel valued and enjoy living as independently as possible.

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Care Provided by Colne View

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Monica Boldeata (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Colne View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,688
    • Self-Funded Residential Dementia Care from £1,778
    • Self-Funded Nursing Care from £1,928
    • RESPITE Self-Funded Residential Care from £1,898
    • RESPITE Self-Funded Residential Dementia Care from £1,988
    • RESPITE Self-Funded Nursing Care from £2,138

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Colne View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On Site


Colne View Reviews (162)

Total of 162, showing 101-120
9.8

Colne View has a Review Score of 9.8 (9.827) out of 10, based on 48 reviews in the last 2 years. Over all time Colne View has 162 reviews.

Overall Experience

  • 128
  • 30
  • 2
  • 0
  • 2

Date Published

162
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48
114

Review from D W (Son of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, very clean, dementia friendly, sympathetic to residents and family. Extremely caring staff throughout the home from the manager to domestic and maintenance staff. Couldn't be better. My mother enjoyed her life here for five years.

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Review from J C (Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at the home was very kind and helpful. Always ready to listen to you and make your stay good in lots of ways.

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Review from B C (Niece of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very pleased with the care auntie receives she seems happy in Coln View care home. The staff are always friendly and make you feel part of the family when you visit.

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Review from Marjorie W (Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The food when transferred to my room was lukewarm only. It needed a hot plate.

Reply from Samantha Debenham, Personal Assistant at Colne View

Thank you for your positive scores regarding the standards of care and support, activities and facilities at Colne View. We are also grateful to see that you gave a ‘good’ score for the food we provide. We’re sorry however to hear that you had concerns with the temperature of your food during your recent respite stay with us. We welcome all feedback from residents and would encourage you to share your concerns at any time with a member of the team or a carer, who would be happy to listen and will endeavour to meet your needs. Many thanks again for your comments, and please do let us know now or at any time in the future if we can help with any questions, suggestions or queries.


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Review from E N (Friend of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very friendly and efficient. They are always attentive to the residents and their families and friends. Our friend, who lives here, always looks cared for an in my opinion, receives very good personal and health care. The facilities are very good and the staff strive to
include everyone. Relatives and friends are made welcome and there are good facilities for visiting.

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Review from Lorraine B (Daughter of Resident) published on 9 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Colne View since October 2018. The care is excellent and the staff are all so friendly. The place is always clean. I would recommend the care home to anybody.

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Review from Christine S (Wife of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff do go the extra mile - with medical care - they do routine checks regularly and if they see any deterioration they call the doctor. The general upkeep of the building is ongoing and in good condition.

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Review from Ronald N (Friend of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you walk into Colne view it is apparent that this is a caring home in the best possible way. The staff and residents are all happy and friendly and as a visitor, you are made to feel welcome. The public facilities are well thought out and reflect the ethos of the home. Always made to feel
welcome.

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Review from Lyndan H (Son of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is well looked after. The staff are very friendly. They treat Dad with dignity. Sometimes at weekends, it can appear short staffed. Laundry works hard, especially as Dad changes his clothes several times a day.

Reply from Samantha Debenham, Personal Assistant at Colne View

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide at Colne View. I would like to assure you that our levels of staffing are always suitable to meet the needs of all our residents 24 hours a day, seven days a week, to ensure we’re always providing high levels of both care and activities. However, we do take your concerns and feedback seriously and would like to thank you for taking the time to share your views. If you would like to discuss this further, please contact the home manager who would be happy to talk you in person.


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Review from Jacqui J (Daughter-in-law of Resident) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing was too much trouble for anyone working in Colne View. If I ever need to go into care myself I would have no hesitation in going to Colne View.

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Review from P H (Son of Resident) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As well as her physical care needs being met competently and professionally, the mental interaction my mother has with the staff at Colne View is of huge benefit to her wellbeing. Everyone, regardless of role, also acknowledges me when I visit; the welcome is genuine.
Nothing is too much trouble there.
A recent medical problem (thankfully spotted early) led to hospital treatment and a change in my mother's needs. This necessitated a change of room and care plan for her to return home, these being organised and implemented within 24 hours - the thought that went into it even included replicating the position of my mother's things in her new room so that it went as smoothly as possible for her.
This plus the routine care and attention provided every day is all about the people involved, and amounts to so much more than them simply 'doing their jobs'.
Residents' wellbeing and resulting relatives' peace of mind have high value, and you find this at Colne View.

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Review from B J (Brother of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I visit my sister who has been a resident for 4 1/2 years, 3 or 4 times a year. Since our first visit, we have been very impressed with the overall standard of accommodation and care provided by Colne View. This review, however, was prompted by our latest visit earlier this month. My sister's
reaction on greeting us was a joy to behold and the whole 45 minutes we spent with her proved to be our most rewarding visit for some time.
We believe that this apparent improvement in her wellbeing is the direct result of the quality of care provided by the staff, within the comfortable and welcoming environment of Colne View.
On the day of our visit, the residents were being entertained by several birds of prey and their handlers. The obvious enjoyment of the residents was testimony to the innovation and customer care prevalent in the running of Colne View.

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Review from Deborah L (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Colne View. My mum is here, she is happy and active and the biggest thing for me is peace of mind that she is in good hands 24 hours a day, to me that is priceless.
The staff are all very helpful and friendly and the activities they put on are varied and stimulating.
Overall
very impressed.

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Review from J V (Sister-in-law of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law was brought into Colne View for palliative care and received the best care from nurses, carers and all those who work here.
Everyone was so kind and nice to us all especially towards the end when it was most needed.
We cannot thank you enough.

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Review from Glenn S (Son of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very caring and Friday.

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Review from Ashley N (Son of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very nice and friendly. My mum is very happy here.

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Review from Tony M (Sister of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say, we have found the carers second to none.
Reception staff courteous and helpful and go out of their way to do as much as possible for us.
Very clean, food excellent. What more could I want for my sister.

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Review from Janice C (Daughter of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has now been at Colne View for 5 months, she really enjoys joining in all the activities that the home provides. The home have been extremely good in providing lots of support, reassurance and most importantly care for my Mum. The staff are exceptionally friendly and everyone has gone out of
their way to welcome my Mum into the home and help her settle.

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Review from David M (Son of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and very friendly. My Mother has stayed in a couple of care homes but this one is by far the most friendly, best quality and best organised with the most helpful staff that one could wish for, for a loved one.

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Review from Gary M (Son of Resident) published on 20 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has stayed in a couple of care homes but I can honestly say this is the best care home by far. Staff are always extremely friendly and helpful, they do their upmost to make you feel welcome every time we visit. My Mother is always treated well and there is no task too big for anyone. It is
so nice knowing that my Mum is well looked after, I can relax knowing she is safe and well. I cannot praise this home enough.

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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Colne View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Colne View is calculated as follows: ( (472 Excellents x 5) + (88 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 565 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Colne View is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (88)

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Meet the Team (1)

Monica

Monica Boldeata

Job Title: Home Manager

I have worked for Care UK since 2014. Working my way from General Nurse through to my newly appointed role as Home Manager at Colne View. Having previously been at Colne View as Deputy Manager, I am looking forward to getting to know the staff and residents once again and the new opportunities that lie ahead.


My favourite part of the day is when I get to chat with residents, relatives and colleagues. I am very passionate about delivering person-centered care, every member of the team brings something different and supporting them to achieve their potential is important to me.